ISO 9001:2008 Standards
Quiz to determine the understanding of the ISO 9001:2008 standards
Questions and Answers
- 1.
The non-fulfillment of a specified requirement is called a:
- A.
Concession
- B.
Nonconformity
- C.
Corrective Action
- D.
None of the above
Correct Answer
B. NonconformityExplanation
A nonconformity refers to the failure to meet a specific requirement or standard. It implies that something does not conform to the established criteria or expectations. This term is commonly used in quality management systems to identify and address deviations or discrepancies in processes, products, or services. Nonconformities need to be identified, documented, and resolved through corrective actions to ensure compliance and improve overall performance.Rate this question:
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- 2.
Auditors can audit their own work
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Auditors cannot audit their own work as it goes against the principles of independence and objectivity. The purpose of an audit is to provide an unbiased and objective assessment of the financial statements and internal controls of an organization. If auditors were allowed to audit their own work, it would create a conflict of interest and undermine the credibility of the audit process. Therefore, it is essential for auditors to remain independent and have a separate entity or team audit their work.Rate this question:
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- 3.
What items can not be considered customer property?
- A.
Schematics
- B.
Returned merchandise for repair
- C.
Paper Clip
- D.
All of the above
- E.
None of the above
Correct Answer
E. None of the aboveExplanation
All of the items mentioned in the options can be considered as customer property. Schematics, returned merchandise for repair, and even a paper clip can be owned by the customer. Therefore, the correct answer is "None of the above."Rate this question:
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- 4.
What can determine an employee's competence?
- A.
CIA
- B.
Management
- C.
Quality Policy
- D.
Organization Chart
Correct Answer
B. ManagementExplanation
Management can determine an employee's competence because it is responsible for overseeing and evaluating the performance of employees. Through effective management practices, such as setting clear expectations, providing training and support, and conducting regular performance reviews, managers can assess an employee's skills, knowledge, and abilities. They can identify areas for improvement, provide feedback and guidance, and make decisions regarding promotions, transfers, or disciplinary actions based on an employee's competence. Therefore, management plays a crucial role in determining an employee's competence within an organization.Rate this question:
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- 5.
Calipers used for reference are ok to be the final measurement on a customer's finished product after they are dropped.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Calipers used for reference should not be the final measurement on a customer's finished product after they are dropped. Dropping calipers can cause damage or misalignment, resulting in inaccurate measurements. It is important to ensure the accuracy and precision of measurements by using undamaged and properly calibrated tools. Therefore, the correct answer is False.Rate this question:
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- 6.
One of the required procedures is management review
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Management review is not a required procedure. While it is a recommended practice for organizations to conduct regular management reviews to assess the effectiveness of their management system, it is not mandatory according to standard requirements. Therefore, the given statement is false.Rate this question:
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- 7.
Every process must have a procedure or work instruction
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is not true because not every process necessarily requires a procedure or work instruction. Some processes may be simple and straightforward enough that they do not require a formal documented procedure. Additionally, some processes may be so unique or infrequent that it is not practical or necessary to create a procedure for them. Therefore, it is not accurate to say that every process must have a procedure or work instruction.Rate this question:
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- 8.
____________________ are to be established, documented, implemented, and maintained.
Correct Answer
Documented procedures
documents
proceduresExplanation
In order to ensure consistency and standardization in processes, documented procedures need to be established. These procedures need to be documented in the form of written documents. Once established, these documented procedures need to be implemented and maintained to ensure that they are followed consistently. Therefore, the correct answer includes all three elements: documented procedures, documents, and procedures.Rate this question:
- 9.
Why do we audit suppliers?
- A.
Clause 5.6.3
- B.
Clause 7.4.3
- C.
Clause 7.5.5
- D.
Clause 7.3.7
Correct Answer
B. Clause 7.4.3 -
- 10.
Where would you be able to find out who your Quality Management Representative is?
- A.
The organization chart
- B.
Company phone list
- C.
Management review minutes
- D.
All of the above
Correct Answer
C. Management review minutesExplanation
The management review minutes would provide information about the Quality Management Representative as it is a documented record of the discussions and decisions made during management review meetings. The Quality Management Representative's role and responsibilities would typically be discussed and recorded in these minutes. The organization chart and company phone list may also provide information about various roles and contacts within the company, but they may not specifically mention the Quality Management Representative. Therefore, the management review minutes would be the most reliable source to find out who the Quality Management Representative is.Rate this question:
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- 11.
The quality manual must include information about health and safety.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The quality manual is a document that outlines the quality management system of an organization. It provides information about the processes, procedures, and policies that are in place to ensure the quality of products or services. While the quality manual may include information about various aspects of the organization's operations, it is not required to specifically include information about health and safety. Therefore, the statement that the quality manual must include information about health and safety is false.Rate this question:
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- 12.
All suppliers must be ISO 9001 registered
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is false because not all suppliers are required to be ISO 9001 registered. While ISO 9001 is a widely recognized quality management standard, it is not mandatory for all suppliers to be registered. Some suppliers may choose to pursue ISO 9001 registration as a way to demonstrate their commitment to quality, but it is not a requirement imposed on all suppliers. Therefore, the statement is false.Rate this question:
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- 13.
Temporary employees need to know the procedures but don't need to have training documented
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement contradicts itself by saying that temporary employees need to know the procedures but don't need to have training documented. This doesn't make sense because if temporary employees need to know the procedures, it would be important to have their training documented as proof that they have been trained. Therefore, the correct answer is False.Rate this question:
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- 14.
Only your supervisor needs to deal with the Quality system.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is incorrect. In an organization, everyone is responsible for dealing with the Quality system, not just the supervisor. Quality management is a collective effort that involves all employees at different levels. Each individual has a role to play in ensuring the quality of products or services. By actively participating in the Quality system, employees contribute to continuous improvement and the overall success of the organization.Rate this question:
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- 15.
The implementation of ISO 9001 means you don't have to worry about statutory requirements
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The implementation of ISO 9001 does not mean that you don't have to worry about statutory requirements. ISO 9001 is a quality management system standard that focuses on ensuring consistent quality in products and services. While ISO 9001 can help organizations meet certain regulatory requirements, it does not cover all statutory requirements that may be applicable to a specific industry or location. Organizations still need to comply with relevant laws, regulations, and legal obligations, even if they have implemented ISO 9001. Therefore, the statement is false.Rate this question:
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- 16.
The Management representative can be anyone
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "The Management representative can be anyone" is false. The management representative is a specific role within an organization that is responsible for representing the management team and ensuring that the organization's policies and procedures are followed. This role is typically assigned to a specific individual who has been designated as the official representative of the management team. Therefore, the management representative cannot be just anyone, but rather a designated person within the organization.Rate this question:
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- 17.
What are the 6 procedures that the ISO 9001 standard requires?
- 18.
If you can't verify an output of a process you can be cited for a nonconformance
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If you cannot verify the output of a process, it does not necessarily mean that you will be cited for a nonconformance. While it is important to be able to verify the output of a process to ensure its quality and conformity, there may be situations where verification is not possible or necessary. Nonconformance citations are typically issued when there is a failure to meet specified requirements or standards, and not solely based on the inability to verify the output of a process. Therefore, the statement is false.Rate this question:
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- 19.
Why is an audit beneficial?
- A.
It keeps the quality management system functioning and accurate
- B.
It ensures that staff continue to use the processes developed for ISO certification
- C.
It gives the organization a picture of how well the quality management system is currently working
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
An audit is beneficial because it serves multiple purposes. Firstly, it helps in keeping the quality management system functioning and accurate by identifying any deviations or non-compliance with established processes. Secondly, it ensures that staff members continue to follow the processes developed for ISO certification, promoting consistency and adherence to standards. Lastly, an audit provides the organization with a comprehensive picture of how well the quality management system is currently working, highlighting areas of improvement and enabling informed decision-making. Therefore, the correct answer is "All of the above."Rate this question:
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- 20.
What does ISO mean?
- A.
International Standards Organization
- B.
International Organization of Standards
- C.
International Organization for Standardization
- D.
Internal Organization for Standardization
Correct Answer
C. International Organization for StandardizationExplanation
ISO stands for International Organization for Standardization. This organization is responsible for setting and maintaining international standards for various industries and sectors. It ensures that products, services, and systems are safe, reliable, and of good quality. The term "International Organization of Standards" does not exist, so it cannot be the correct answer. Similarly, "Internal Organization for Standardization" is not a valid term. Therefore, the correct answer is "International Organization for Standardization."Rate this question:
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- 21.
ISO 9001 cannot be used by product manufacturers and service providers.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
ISO 9001 can be used by both product manufacturers and service providers. This international standard provides a framework for implementing a quality management system to enhance customer satisfaction and improve business processes. It is applicable to organizations of all sizes and industries, including those involved in the production of goods as well as the delivery of services. Therefore, the statement that ISO 9001 cannot be used by product manufacturers and service providers is false.Rate this question:
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