Project Communication Management

20 Questions

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Management Quizzes & Trivia

Humber College Introduction to project Management


Questions and Answers
  • 1. 
    ____ involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting.
    • A. 

      Performance reporting

    • B. 

      Information distribution

    • C. 

      Managing stakeholders

    • D. 

      Communications planning

  • 2. 
    Do not have a meeting if there is a better way of achieving the objective at hand.
    • A. 

      True

    • B. 

      False

  • 3. 
    ____ involves making needed information available to project stakeholders in a timely manner
    • A. 

      Performance reporting

    • B. 

      Information distribution

    • C. 

      Managing stakeholders

    • D. 

      Communications planning

  • 4. 
    As the number of people involved in a project ____, the complexity of communications ____.
    • A. 

      Increases, decreases

    • B. 

      Decreases, increases

    • C. 

      Increases, stays constant

    • D. 

      Increases, increases

  • 5. 
    It is not good practice to include time for informal meetings with customers to help develop relationships and provide staff to assist in relationship management.
    • A. 

      True

    • B. 

      False

  • 6. 
    Information regarding the content of essential project communications comes from the ____.
    • A. 

      Organizational chart

    • B. 

      Communications management plan

    • C. 

      WBS

    • D. 

      Business case

  • 7. 
    The confrontation mode really focuses on addressing conflicts using a problem-solving approach
    • A. 

      True

    • B. 

      False

  • 8. 
    Project managers should lead their teams in developing norms for dealing with various types of conflicts that might arise on their projects.
    • A. 

      True

    • B. 

      False

  • 9. 
    The communications management plan will vary with the needs of the project.
    • A. 

      True

    • B. 

      False

  • 10. 
    Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
    • A. 

      True

    • B. 

      False

  • 11. 
    Informal verbal communications are not effective ways to distribute information.
    • A. 

      False

    • B. 

      True

  • 12. 
    "Many meetings are most effective with the minimum number of participants possible." Which guideline to help improve time spent at meetings does this statement relate to?
    • A. 

      Determine if a meeting can be avoided.

    • B. 

      Determine who should attend the meeting.

    • C. 

      Define the purpose and intended outcome of the meeting.

    • D. 

      Run the meeting professionally.

  • 13. 
    The project's ____ is a starting point for identifying internal stakeholders.
    • A. 

      WBS

    • B. 

      Organizational chart

    • C. 

      Business case

    • D. 

      Communications management plan

  • 14. 
    Many practitioners define project success as ____.
    • A. 

      Meeting project scope goals.

    • B. 

      Meeting time goals.

    • C. 

      Satisfying the customer/sponsor

    • D. 

      Meeting cost goals.

  • 15. 
    The output of the ____ process is a communications management plan.
    • A. 

      Performance reporting

    • B. 

      Information distribution

    • C. 

      Managing stakeholders

    • D. 

      Communications planning

  • 16. 
    ____ involves determining the information and communications needs of the stakeholders.
    • A. 

      Performance reporting

    • B. 

      Information distribution

    • C. 

      Managing stakeholders

    • D. 

      Communications planning

  • 17. 
    Project team members rarely need to see all project documentation.
    • A. 

      True

    • B. 

      False

  • 18. 
    ____ are often more effective than ____, particularly for sensitive information.
    • A. 

      Electronic communications, short face-to-face meetings

    • B. 

      Short face-to-face meetings, electronic communications

    • C. 

      Electronic communications, telephone conversations

    • D. 

      Telephone conversations, short face-to-face meetings

  • 19. 
    Getting project information to the right people at the right time and in a useful format is not as important as developing the information in the first place.
    • A. 

      True

    • B. 

      False

  • 20. 
    All conflict is bad.
    • A. 

      True

    • B. 

      False