IC3 USPS Training Quiz

Yes it must. If the label is not used by the ship date a refund must be requested for that label and a new label created.

Once a customer picks up the keys to the box the only way to get a refund and close the box is to go to the post office where the po box is registered.

Safari is a widely used browser by Macintosh users but our website does not support it. We recommend Mac customers use the Firefox as their internet browser.

Click-N-Ship only supports having Adobe Reader open as a pop up window and when the "Display PDF in browser" it tries to open Adobe Reader within the same browser window.

We do NOT fax any information to any banks. We may provide a verbal authorization to the bank via phone ONLY if the customer and their bank are on the line together.

If a customer needs a refund on a Paypal label they must call Paypal to get the refund because the label was generated on Paypals website and not on the USPS website. We also do not have access to Paypal accounts since the labels were not generated on the USPS website.

Click-N-Ship shipping history only goes back 6 months. Anything beyond 6 months is purged from the system and can never be retrieved.

NO. Temporary passwords are computer generated and sent to whatever e-mail address is associated to the account.

A maximum of 10 labels can created under one user account at a time.

Click-N-Ship only offers Express or Priority Mail Service options for Domestic or International packages.

If the customer does not have their confirmation numbr they must go to the local post office where the hold is scheduled with two forms of ID to get the confirmation number.

That is correct. Copying, e-mailing or faxing a label is considered mail fraud and is not supported.

Any credit cards that were previously stored to the customer's account would automatically be deleted for security purposes.

Refunds take up to 14 days to be processed. Once processed the customer is sent a confirmation email letting them know the refund was processed.

Late PO Box payments and payments for a closed PO Box can only be made at the local post office where the PO Box is registered.

ONLY if a customer is using a 3rd party software or if using a developer they must have 2 successful test logs. If a customer doesn't have successful tests, they would have to e-mail their request to ICCC at [email protected] and provide their webtools username as well as provide the 3rd party shopping cart or if they are using a developer.

The customer would provide an estimated weight of the package and select "continue". The next screen the customer is prompted to will have the Flat Rate service options to select from.

Customers can purchase up to $500 of insurance online. If a customer wants to purchase additional insurance they must do so at their local post office. They may also not combine insurance purchase online with insurance purchased at their local post office.

If a customer wants to ship flat rate then they must use the correct flat rate packaging according to the flat rate service they selected. (ie large Priority mail flate rate shipping must use a large priority mail flate rate box). Customers cannot use their own packaging or the package will be returned to them.

A username may not be changed at any time.

If a customer wants to close a post office box they must go to the post office where the PO Box is registered.

Safari is not a supported web browser and Preview is not a supported PDF reading program. They must use a supported web browser such as Firefox and Adobe Reader because that is the only PDF program supported for use with Click-N-Ship.

The USPS website does not support the use of ISP provided web browsers such as AOL or MSN.

Scheduling a carrier pickup is free of charge when generating the label online using Click-N-Ship. Scheduling a pickup on demand where you specify the time you want the package picked up cost $15.30 per pickup.

If the customer was charged for the label they must request a refund for the unprinted label and then create a new label. If they were not charged they may just create a new label then.

The only two guaranteed trackable services are Express Mail and Global Express Guaranteed because only those two services offer a guaranteed delivery date.

Preview is a PDF viewing program that comes standard on all Macintosh computers but Click-N-Ship does not support it. They must use the Adobe Reader program.

After 6 months the profile would be purged from the system and the customer would have to register as a new user.

They can only add it to 1 account. If they no longer have access to that account they must contact us to have their account forwarded up to the program managers to have the post office box removed.

Academic, Caller and Reserve PO Boxes are not available for online payment and must be paid or at the post office where PO Box is registered.

Customers may sign into their Click-N-Ship account and request a refund themselves up to 10 days from the print date of the label.

Postal shipping supplies and boxes are free of charge.

If the total price for a label has parentheses around that is a way to tell a refund has been requested for that label.

Yes Postal Store recurring stamp subscriptions may be cancelled online by signing into their account.

The only International options Click-N-Ship offers are Priority Mail International, Express Mail International and Global Express Guaranteed.

The correct cut off time is 2AM (CST) the day the pickup is scheduled

You would take the total weight of the package and divide by the number of items in the package to configure the unit weight. ( Unit weight=estimated item weight )

Customers are eligible for a refund for up to 60 days from the print date of the label. After 60 days, customers are ineligible for a refund.

Customers can save up to 3 credit cards to their Click-N-Ship or Postal Store accounts.

National Customer Support in Memphis (1-800-331-5746)

If the Postal Store does not have certain items in stock and has to ship them at a later time they may charge an additional $1 shipping and handling fee.

Customers can schedule carrier pickups as far as 3 months in advance for a single or recurring pickups.

The only way a customer may purchase certified mail or registered mail is at the local post office.

The shipping date on labels may only be up to 3 days in advance. Example: If a customer is creating a shipping label on a Sunday, they may select up to Wednesday to ship that.

Shipping and Handling for Stamps is $1 unless certain items are not in stock and half to be sent in a later shipment.

NO. The customer would have to modify the username in some way.

Stamps.com and Endicia.com are the only two 3rd party approved vendors.

5 PO Boxes is the limit that may be added per account. If a customer wants to add more than 5 then they would need to set up more USPS accounts.