IC3 USPS Training Quiz

48 Questions | Total Attempts: 97

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IC3 Quizzes & Trivia

This test is for the new representatives to the IC3 call center to test their knowledge of the USPS products we support


Questions and Answers
  • 1. 
    What is the maximum amount of insurance that can be purchased for domestic and international labels on Click-N-Ship?
    • A. 

      $1000

    • B. 

      $800

    • C. 

      $250

    • D. 

      $500

    • E. 

      $1000

  • 2. 
    Please select the Internet browser that is not supported for use with Click-N-Ship.
    • A. 

      Internet Explorer

    • B. 

      Mozilla Firefox

    • C. 

      AOL

    • D. 

      Netscape

  • 3. 
    When using Click-N-Ship on a Macintosh do we support using the Safari web browser?
    • A. 

      True

    • B. 

      False

  • 4. 
    A customer can request a Click-N-Ship refund themselves through their Shipping History for up to how many days?
    • A. 

      30

    • B. 

      10

    • C. 

      14

    • D. 

      60

  • 5. 
    A customer is eligible for a Click-N-Ship refund for up to how many days from the print date of the label?
    • A. 

      14

    • B. 

      30

    • C. 

      10

    • D. 

      60

  • 6. 
    When using Click-N-Ship on a Macintosh do we support using the Preview PDF reader program?
    • A. 

      True

    • B. 

      False

  • 7. 
    Customers can use their own packaging when using the flate rate shipping services.
    • A. 

      True

    • B. 

      False

  • 8. 
    We can process refunds for labels generated through Paypal
    • A. 

      True

    • B. 

      False

  • 9. 
    How many credit cards can be saved to a Click-N-Ship or Postal Store account?
    • A. 

      4

    • B. 

      1

    • C. 

      3

    • D. 

      2

  • 10. 
    When using Click-N-Ship on a Macintosh what two programs must the customer have installed?
    • A. 

      Safari and Preview

    • B. 

      Safari and Adobe Reader

    • C. 

      Firefox and Preview

    • D. 

      Firefox and Adobe Reader

  • 11. 
    What setting must be unchecked within Adobe Reader for Click-N-Ship to work properly.
    • A. 

      Allow fast web view

    • B. 

      Display PDF in browser

    • C. 

      Allow speculative downloading in the background

  • 12. 
    Click-N-Ship offers a reprint option.
    • A. 

      True

    • B. 

      False

  • 13. 
    How far back does a customers shipping history go?
    • A. 

      18 months

    • B. 

      1 year

    • C. 

      6 months

    • D. 

      9 months

    • E. 

      3 months

  • 14. 
    What do the parentheses around the label total cost in a customers Click-N-Ship shipping history mean?
    • A. 

      Payment for that label was cancelled

    • B. 

      A refund is pending for that label

    • C. 

      A refund has been processed and refunded to the account

  • 15. 
    What is the maxiumum amount of days it can take to process a Click-N-Ship refund request?
    • A. 

      10

    • B. 

      5

    • C. 

      14

    • D. 

      7

  • 16. 
    What is the shipping and handling cost to order stamps on the Postal Store?
    • A. 

      $2

    • B. 

      $3

    • C. 

      Free

    • D. 

      $5

    • E. 

      $1

  • 17. 
    There an extra shipping and handling cost if the Postal Store does not have certain items in stock and has to ship them at a later date?
    • A. 

      True

    • B. 

      False

  • 18. 
    Postal Stamp subscriptions may be cancelled online?
    • A. 

      True

    • B. 

      False

  • 19. 
    There is a cost for ordering postal shipping boxes and supplies online.
    • A. 

      True

    • B. 

      False

  • 20. 
    How many user accounts can a customer save their Post Office Box to?
    • A. 

      1

    • B. 

      Theres no limit

    • C. 

      2

    • D. 

      4

  • 21. 
    Past due post office box payments or payments for a closed post office box may be made online.
    • A. 

      True

    • B. 

      False

  • 22. 
    Can a post office box be closed online?
    • A. 

      Yes

    • B. 

      No

  • 23. 
    We can process a refund for a post office box purchased online after the customer has picked up the keys?
    • A. 

      True

    • B. 

      False

  • 24. 
    Please select the three types of post office boxes not eligible for online payment.
    • A. 

      Personal

    • B. 

      Reserve

    • C. 

      Business

    • D. 

      Caller

    • E. 

      Academic

  • 25. 
    Whats the limit to the number of post office boxes that can be saved under one user account?
    • A. 

      10

    • B. 

      3

    • C. 

      There is not a limit

    • D. 

      5

    • E. 

      Depends on if the user is a business or a personal account

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