USPS: Call Center Practices! Training Trivia Quiz
Welcome to the Usps: Call Center Practices Training Trivia Quiz. Even when everything has gone the information technology way, the post office is still used by some people when it comes to the importation of goods and even sending coded messages. Do you know how to answers issues raised by USPS customers? Refresh your understanding by taking the actual quiz.
Questions and Answers
- 1.
What are the call centers hours of operation?
- A.
Monday-Friday 7 am-11 pm.
- B.
Sunday-Saturday 7 am-9 pm.
- C.
Sunday-Saturday 7 am-11 pm.
Correct Answer
C. Sunday-Saturday 7 am-11 pm.Explanation
The call center operates from 7 am to 11 pm every day of the week, including both weekdays (Monday-Friday) and weekends (Sunday-Saturday). This means that customers can reach out to the call center for assistance during these hours on any day of the week.Rate this question:
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- 2.
Time off requests needs to be made at least in______ advance.
Correct Answer
1 week
5 business days
2 weeksExplanation
Time off requests need to be made in advance to ensure proper planning and scheduling. The answer options provided are different time frames for making these requests. "1 week" indicates that employees should submit their requests at least one week before the desired time off. "5 business days" suggests that requests should be made at least five working days in advance. "2 weeks" implies that employees need to submit their requests two weeks prior to the requested time off. All three options emphasize the importance of giving sufficient notice for time off.Rate this question:
- 3.
The dress code for Friday's, weekends and holidays is
- A.
Business casual.
- B.
Casual (jeans allowed).
Correct Answer
B. Casual (jeans allowed).Explanation
The dress code for Fridays, weekends, and holidays is casual, with jeans allowed. This means that on these days, employees are not required to wear formal business attire and can opt for more relaxed and comfortable clothing. The inclusion of jeans in the dress code suggests that a slightly more casual and laid-back style is acceptable on these days.Rate this question:
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- 4.
Who do you need to call to report that you will be late or are calling out?
- A.
Anyone who answers at 1-800-344-7779.
- B.
Your immediate supervisor.
- C.
Your immediate supervisor and project manager.
Correct Answer
C. Your immediate supervisor and project manager.Explanation
To report that you will be late or calling out, you need to call your immediate supervisor and project manager. This is because they are the individuals responsible for overseeing your work and managing the project you are involved in. By notifying both of them, you ensure that the necessary information is communicated to the relevant parties and that any necessary adjustments can be made to accommodate your absence or delay.Rate this question:
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- 5.
Which service prints labels without postage?
- A.
Click and Ship
- B.
Shipping Assistant
- C.
Stamps.com
- D.
Paypal
Correct Answer
B. Shipping AssistantExplanation
Shipping Assistant is the correct answer because it is a service that allows users to print labels for shipping packages without including postage. This service is often used by businesses and individuals who have pre-paid postage accounts or who prefer to pay for postage separately. Click and Ship is a service provided by the United States Postal Service that allows users to print labels with postage included. Stamps.com is a service that allows users to print labels with postage included as well. Paypal is a payment platform and does not offer label printing services.Rate this question:
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- 6.
Shipping Assistant labels can have postage added with a Pitney Bowes postage meter.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that postage can be added to Shipping Assistant labels using a Pitney Bowes postage meter. This implies that the Shipping Assistant labels are compatible with the Pitney Bowes postage meter and can be used together to add postage. Therefore, the correct answer is true.Rate this question:
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- 7.
If a customer loses their comfirmation for a Hold Mail request we (IC3) can retrieve the number for the customer.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
IC3 is not able to retrieve the confirmation number for a customer if they lose it for a Hold Mail request.Rate this question:
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- 8.
What shipping options does Click and Ship have?
- A.
Express and priority mail.
- B.
Express, priority and media mail.
- C.
Express, priority, media and first class mail.
Correct Answer
A. Express and priority mail.Explanation
Click and Ship offers two shipping options, which are express and priority mail.Rate this question:
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- 9.
Address permissions for webtools can be activated over the phone?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
These permissions are never given over the phone and always must be submitted in writing.Rate this question:
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- 10.
Escalations can be taken by a supervisor before a remedy ticket is created?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A ticket needs to be made and the supervisor taking the call must be made aware of the transfer.Rate this question:
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- 11.
All post offices accept carrier pick up requests?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False. Not all post offices accept carrier pick up requests. While many post offices do offer this service, it is not available at every location. It is advisable to check with the specific post office to determine if they accept carrier pick up requests.Rate this question:
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- 12.
Click and Ship refunds can be processed for a transaction that are
- A.
6 months old
- B.
90 days old
- C.
60 days old
Correct Answer
C. 60 days oldExplanation
Click and Ship refunds can be processed for transactions that are 60 days old. This means that customers can request a refund for a transaction made within the past 60 days. Transactions that are older than 60 days are not eligible for refunds through Click and Ship.Rate this question:
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- 13.
When setting a username and password the password needs to be at least 8 letters.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The password has to be 8 characters with at least one letter and number.Rate this question:
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- 14.
We (IC3) can look up stamp order status?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The customer needs to be referred to the Postal Store 1-800-782-6724.Rate this question:
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- 15.
Customers can get a refund online if they have accepted the keys for a Post office box.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The customer would get a refund at the post office.Rate this question:
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- 16.
Shipping Assistant can be installed on a Mac.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because Shipping Assistant cannot be installed on a Mac. It is likely designed to be installed on a different operating system or platform.Rate this question:
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- 17.
Click and Ship supports what browsers?
- A.
Safari, Chrome, Internet Explorer and Firefox.
- B.
Internet Explorer and Firefox.
- C.
Safari, Chrome, Internet Explorer, Firefox and Netscape.
Correct Answer
B. Internet Explorer and Firefox.Explanation
Click and Ship supports Internet Explorer and Firefox browsers.Rate this question:
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- 18.
Click and Ship has a reprint option.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "Click and Ship has a reprint option" is incorrect. This means that Click and Ship does not have a reprint option.Rate this question:
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- 19.
We (IC3) can view Ebay/Paypal transactions.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The customer needs to be referred to Ebay/Paypal.Rate this question:
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- 20.
What versions of Adobe Reader can be used with Click and Ship?
- A.
Version 5 or higher
- B.
Any version
- C.
Any pdf viewer will work
Correct Answer
A. Version 5 or higherExplanation
The correct answer is "version 5 or higher." This means that Adobe Reader versions 5 and above are compatible with Click and Ship. It implies that any version of Adobe Reader equal to or higher than 5 can be used to access and utilize Click and Ship.Rate this question:
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- 21.
How much is the charge to change an address online.
- A.
$1
- B.
$5
- C.
No charge
Correct Answer
A. $1Explanation
The charge to change an address online is $1.Rate this question:
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- 22.
How long are track and confirm records kept for delivery confirmation.
- A.
6 months
- B.
1 year
- C.
2 years
Correct Answer
A. 6 monthsExplanation
Track and confirm records for delivery confirmation are kept for 6 months. This means that the records of tracking and confirming the delivery of a package are maintained for a period of 6 months. After this time, the records may no longer be accessible or available.Rate this question:
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- 23.
Do we provide support for third party shopping carts?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The customer would need to contact the third party vendor.Rate this question:
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- 24.
Online claims can be filed out for Ebay/Paypal, Click and Ship and Stamps.com
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Online claims can be filed for Ebay/Paypal and Click and Ship only.Rate this question:
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- 25.
The email address for IC3 is
- A.
[email protected] or .gov
- B.
- C.
Explanation
The correct email address for IC3 is [email protected] or .gov. This is because the email addresses provided are the ones associated with the IC3 (Internet Crime Complaint Center) of USPS (United States Postal Service). The ".gov" extension indicates that it is an official government email address.Rate this question:
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- 26.
The 800 number for the IC3 is
- A.
1-888-344-7779
- B.
1-800-782-6724
- C.
1-800-344-7779
- D.
1-800-345-7779
Correct Answer
C. 1-800-344-7779Explanation
The correct answer is 1-800-344-7779. This is the correct phone number for the IC3.Rate this question:
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- 27.
Were is internet options located on the browser menu for Internet Explorer.
- A.
Under view then edit
- B.
Under tools then internet options
- C.
Under help then about internet explorer
Correct Answer
B. Under tools then internet optionsExplanation
The correct answer is under tools then internet options. In Internet Explorer, the internet options can be accessed by clicking on the "Tools" menu at the top of the browser window and then selecting "Internet Options" from the drop-down menu. This menu contains various settings and configurations related to browsing, security, privacy, and other options that can be customized according to the user's preferences.Rate this question:
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- 28.
Name three products IC3 supports:
- A.
Ebay/Paypal, Stamps.com, Pitney Bowes
- B.
Click and Ship, Stamps.com, Shipping Assistant
- C.
Click and Ship, Ebay/Paypal
- D.
Ebay/Paypal, Shipping Assistant, The Postal Store
Correct Answer
D. Ebay/Paypal, Shipping Assistant, The Postal StoreExplanation
IC3 supports three products: Ebay/Paypal, Shipping Assistant, and The Postal Store.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Feb 21, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 09, 2009Quiz Created by
Cwarnerusps
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