USPS: Call Center Practices! Training Trivia Quiz

28 Questions | Total Attempts: 55

SettingsSettingsSettings
Please wait...
USPS: Call Center Practices! Training Trivia Quiz

Welcome to the Usps: Call Center Practices Training Trivia Quiz. Even when everything has gone the information technology way, the post office is still used by some people when it comes to the importation of goods and even sending coded messages. Do you know how to answers issues raised by USPS customers? Refresh your understanding by taking the actual quiz.


Questions and Answers
  • 1. 
    What are the call centers hours of operation?
    • A. 

      Monday-Friday 7 am-11 pm.

    • B. 

      Sunday-Saturday 7 am-9 pm.

    • C. 

      Sunday-Saturday 7 am-11 pm.

  • 2. 
    Time off requests needs to be made at least in______ advance.
  • 3. 
    The dress code for Friday's, weekends and holidays is
    • A. 

      Business casual.

    • B. 

      Casual (jeans allowed).

  • 4. 
    Who do you need to call to report that you will be late or are calling out?
    • A. 

      Anyone who answers at 1-800-344-7779.

    • B. 

      Your immediate supervisor.

    • C. 

      Your immediate supervisor and project manager.

  • 5. 
    Which service prints labels without postage?
    • A. 

      Click and Ship

    • B. 

      Shipping Assistant

    • C. 

      Stamps.com

    • D. 

      Paypal

  • 6. 
    Shipping Assistant labels can have postage added with a Pitney Bowes postage meter.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a customer loses their comfirmation for a Hold Mail request we (IC3) can retrieve the number for the customer.
    • A. 

      True

    • B. 

      False

  • 8. 
    What shipping options does Click and Ship have?
    • A. 

      Express and priority mail.

    • B. 

      Express, priority and media mail.

    • C. 

      Express, priority, media and first class mail.

  • 9. 
    Address permissions for webtools can be activated over the phone?
    • A. 

      True

    • B. 

      False

  • 10. 
    Escalations can be taken by a supervisor before a remedy ticket is created?
    • A. 

      True

    • B. 

      False

  • 11. 
    All post offices accept carrier pick up requests?
    • A. 

      True

    • B. 

      False

  • 12. 
    Click and Ship refunds can be processed for a transaction that are
    • A. 

      6 months old

    • B. 

      90 days old

    • C. 

      60 days old

  • 13. 
    When setting a username and password the password needs to be at least 8 letters.
    • A. 

      True

    • B. 

      False

  • 14. 
    We (IC3) can look up stamp order status?
    • A. 

      True

    • B. 

      False

  • 15. 
    Customers can get a refund online if they have accepted the keys for a Post office box.
    • A. 

      True

    • B. 

      False

  • 16. 
    Shipping Assistant can be installed on a Mac.
    • A. 

      True

    • B. 

      False

  • 17. 
    Click and Ship supports what browsers?
    • A. 

      Safari, Chrome, Internet Explorer and Firefox.

    • B. 

      Internet Explorer and Firefox.

    • C. 

      Safari, Chrome, Internet Explorer, Firefox and Netscape.

  • 18. 
    Click and Ship has a reprint option.
    • A. 

      True

    • B. 

      False

  • 19. 
    We (IC3) can view Ebay/Paypal transactions.
    • A. 

      True

    • B. 

      False

  • 20. 
    What versions of Adobe Reader can be used with Click and Ship?
    • A. 

      Version 5 or higher

    • B. 

      Any version

    • C. 

      Any pdf viewer will work

  • 21. 
    How much is the charge to change an address online.
    • A. 

      $1

    • B. 

      $5

    • C. 

      No charge

  • 22. 
    How long are track and confirm records kept for delivery confirmation.
    • A. 

      6 months

    • B. 

      1 year

    • C. 

      2 years

  • 23. 
    Do we provide support for third party shopping carts?
    • A. 

      Yes

    • B. 

      No

  • 24. 
    Online claims can be filed out for Ebay/Paypal, Click and Ship and Stamps.com
    • A. 

      True

    • B. 

      False

  • 25. 
    The email address for IC3 is
Back to Top Back to top