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10 Questions | Total Attempts: 208

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Questions and Answers
  • 1. 
    How often should Fair Trading mail be sent?
    • A. 

      Weekly

    • B. 

      Daily

    • C. 

      Whenever the centre has a full bag

  • 2. 
    Can multiple documents for translation be uploaded to the one booking in Language Link, or should they be booked on separate bookings?
    • A. 

      One booking

    • B. 

      Separate bookings

  • 3. 
    What is the only Multicultural NSW translation turnaround time for which a customer can also request an affidavit?
    • A. 

      14 days

    • B. 

      7 days

    • C. 

      Express

  • 4. 
    Before issuing an E-Toll tag, is it mandatory to scan the tag into TCA?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    Is 'Sydney Water - Tap in' an over the counter or digital service?
    • A. 

      Digital service

    • B. 

      Over the counter

  • 6. 
    Can BDM issue a marriage certificate if the applicant was born in England and married in NSW?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    At what stage should BDM applications be emailed to the Registry? 
    • A. 

      At the end of the day

    • B. 

      At end of each transaction and save copy in G Drive

    • C. 

      BDM applications are to be posted

    • D. 

      Every Friday

  • 8. 
    How to explain BDM turnaround times to the customer? 
    • A. 

      As per website it states X days

    • B. 

      Current turnaround time as per BDM website is X days . This do not include postage and handling. Please allow additional time for postage and handling.

    • C. 

      You will get your certificate in X days and if you haven't received certificate in x days you can apply for a refund.

  • 9. 
    How to reset Language Link password? 
    • A. 

      Email to Multicultural NSW

    • B. 

      Contact Multicultural NSW contact centre

    • C. 

      Click on "Did you forget your password"? on log in page or contact SNSW Service Desk on 1300 697 679

  • 10. 
    Can BDM fax the certificates to a Post Office? 
    • A. 

      Yes

    • B. 

      No, under no circumstances

    • C. 

      No, except in case medical emergency and customer has to travel overseas

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