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| By Arvinder Dhanota

Arvinder Dhanota

Community Contributor

Quizzes Created: 1 | Total Attempts: 212

Questions: 10 | Attempts: 212 | Updated: Mar 20, 2023

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Questions and Answers

1.

Can multiple documents for translation be uploaded to the one booking in Language Link, or should they be booked on separate bookings?
- A.
  
  One booking
- B.
  
  Separate bookings
Correct Answer
B. Separate bookings

Explanation
Multiple documents for translation should be booked on separate bookings in Language Link. This means that each document should have its own booking rather than being uploaded together in one booking.

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2.

How often should Fair Trading mail be sent?
- A.
  
  Weekly
- B.
  
  Daily
- C.
  
  Whenever the centre has a full bag
Correct Answer
B. Daily

Explanation
Fair Trading mail should be sent daily to ensure efficient communication and timely response to any issues or concerns. Sending mail daily allows for prompt action on any matters that require attention, ensuring that the center operates smoothly and effectively. Weekly or sending mail only when the center has a full bag may lead to delays in addressing important matters and can hinder the overall functioning of Fair Trading.

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3.

What is the only Multicultural NSW translation turnaround time for which a customer can also request an affidavit?
- A.
  
  14 days
- B.
  
  7 days
- C.
  
  Express
Correct Answer
A. 14 days

Explanation
Multicultural NSW offers a translation service with a maximum turnaround time of 14 days. Within this timeframe, customers have the option to request an affidavit, which is a written statement confirmed by oath or affirmation. This allows customers to obtain a translated document that carries legal weight and can be used as evidence in legal proceedings or official purposes. The option to request an affidavit is not available for the 7-day or express turnaround options.

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4.

Before issuing an E-Toll tag, is it mandatory to scan the tag into TCA?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
Before issuing an E-Toll tag, it is mandatory to scan the tag into TCA. This suggests that there is a requirement to scan the tag into the TCA system before it can be issued to the user. This scanning process is likely necessary for tracking and recording purposes, ensuring that the tag is properly registered and linked to the appropriate user account. By scanning the tag into TCA, the system can effectively monitor and manage toll payments and usage associated with the tag.

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5.

Is 'Sydney Water - Tap in' an over the counter or digital service?
- A.
  
  Digital service
- B.
  
  Over the counter
Correct Answer
A. Digital service

Explanation
The correct answer is digital service because "Sydney Water - Tap in" refers to a service that can be accessed electronically or online. This indicates that it is a digital service rather than one that requires in-person interaction at a physical location or over the counter.

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6.

Can BDM issue a marriage certificate if the applicant was born in England and married in NSW?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
Yes, the BDM (Births, Deaths, and Marriages) can issue a marriage certificate if the applicant was born in England and married in NSW. BDM is responsible for registering marriages and issuing marriage certificates, regardless of the birthplace of the applicant. Therefore, they have the authority to issue a marriage certificate in this case.

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7.

At what stage should BDM applications be emailed to the Registry?
- A.
  
  At the end of the day
- B.
  
  At end of each transaction and save copy in G Drive
- C.
  
  BDM applications are to be posted
- D.
  
  Every Friday
Correct Answer
B. At end of each transaction and save copy in G Drive

Explanation
BDM applications should be emailed to the Registry at the end of each transaction and a copy should be saved in G Drive. This ensures that the applications are promptly submitted and also allows for easy access and backup of the documents.

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8.

How to explain BDM turnaround times to the customer?
- A.
  
  As per website it states X days
- B.
  
  Current turnaround time as per BDM website is X days . This do not include postage and handling. Please allow additional time for postage and handling.
- C.
  
  You will get your certificate in X days and if you haven't received certificate in x days you can apply for a refund.
Correct Answer
B. Current turnaround time as per BDM website is X days . This do not include postage and handling. Please allow additional time for postage and handling.

Explanation
The correct answer explains that the current turnaround time for receiving a certificate from BDM, as stated on their website, is X days. However, this does not include the time required for postage and handling. Therefore, customers should allow additional time for these processes. If a customer has not received their certificate within the specified X days, they can apply for a refund.

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9.

How to reset Language Link password?
- A.
  
  Email to Multicultural NSW
- B.
  
  Contact Multicultural NSW contact centre
- C.
  
  Click on "Did you forget your password"? on log in page or contact SNSW Service Desk on 1300 697 679
Correct Answer
C. Click on "Did you forget your password"? on log in page or contact SNSW Service Desk on 1300 697 679

Explanation
To reset the Language Link password, the user can either click on "Did you forget your password?" on the login page or contact the SNSW Service Desk at 1300 697 679.

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10.

Can BDM fax the certificates to a Post Office?
- A.
  
  Yes
- B.
  
  No, under no circumstances
- C.
  
  No, except in case medical emergency and customer has to travel overseas
Correct Answer
B. No, under no circumstances

Explanation
The answer "No, under no circumstances" indicates that the BDM (presumably a government agency responsible for births, deaths, and marriages) is not able to fax certificates to a Post Office. This implies that there are strict regulations or policies in place that prohibit the BDM from using fax as a method of transmitting certificates to a Post Office.

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