USPS Product Knowledge Quiz
This is a quiz to test your knowledge of the products and services offered on the USPS website.
Questions and Answers
- 1.
A label will stay in a customers shipping cart for up to _____ days.
- A.
5
- B.
7
- C.
10
- D.
3
Correct Answer
B. 7Explanation
A label will stay in a customers shipping cart for up to 7 days.Rate this question:
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- 2.
How does a customer request a refund for a label to Nigeria.
- A.
They go to their online shipping history and click on the request refund link
- B.
We go into the customers shipping history and process the refund for the customer.
- C.
A refund cannot be request for a label to Nigeria because a label to Nigeria cannot be created on Click-N-Ship.
- D.
A customer has to call a live agent to process a refund. We cannot process refunds for them.
Correct Answer
C. A refund cannot be request for a label to Nigeria because a label to Nigeria cannot be created on Click-N-Ship.Explanation
Nigeria is on the blocked countries list for Click-N-Ship so a label to Nigeria cannot be created online. They must purchase the postage at the post office.Rate this question:
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- 3.
What is the shipping fee for postal supplies.
- A.
$1
- B.
$4.95
- C.
Free
- D.
$5
- E.
$10
Correct Answer
C. FreeExplanation
The shipping fee for postal supplies is free.Rate this question:
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- 4.
Below are the minimum requirements to create a password on the USPS website:Must contain at least 1 uppercase letter, 1 lowercase letter AND 1 number. Must contain a minimum of 8 characters and may not exceed 12 characters. Must contain special characters or punctuation. May not contain 3 or more repeating characters in a row such as Postal222 or Aaa12345.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When creating a password for your usps.com account, there are several requirements:
Must contain at least 1 uppercase letter, 1 lowercase letter AND 1 number.
Must contain a minimum of 8 characters and may not exceed 12 characters.
May not contain special characters or punctuation.
May not contain 3 or more repeating characters in a row such as Postal222 or Aaa12345.Rate this question:
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- 5.
If a stamp order has to be broken up into three shipments what would be the shipping cost.
- A.
$1
- B.
$4.95
- C.
$3
- D.
$5
- E.
$7
Correct Answer
C. $3Explanation
There is a $1 shipping fee for each shipment that needs to be made. So if a shipment is broken up it is a $1 fee for each shipment.Rate this question:
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- 6.
A customer can view their shipping history up for up to _____.
- A.
90 days
- B.
120 days
- C.
180 days
- D.
30
Correct Answer
C. 180 daysExplanation
A customer may view transactions in their shipping history for up to 180 days or 6 months.Rate this question:
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- 7.
A customer needs to print out bring form _____ into the post office to be able to open up the post office box they purchased online
- A.
5630
- B.
2976
- C.
1093
- D.
3533
Correct Answer
C. 1093Explanation
They need to print out and bring in form 1093 to open a post office box they purchased online.Rate this question:
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- 8.
A customer does not need a customs form to ship to an APO/FPO address.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Anytime a customer is shipping to an APO/FPO address a customs form is required.Rate this question:
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- 9.
A customer may pay their post office box fee online for their caller post office if the payment is not late.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A customer may not pay their post office box fee for caller, reserve or academic post office boxes online. They must be paid for at the local post office.Rate this question:
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- 10.
Scan forms can only be created if a customer is creating a batch order.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A customer may add as many labels to their scan form as they want whether the labels or created in a batch order or not.Rate this question:
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- 11.
A USPS login account that is locked becomes unlocked after 24 hours.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The only way to unlock the account is to reset the password.Rate this question:
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- 12.
A customer must go to their local post office to request a refund for an unopened post office box purchased online.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
48 hours after purchasing the post office box, if the box has not been opened a request refund link will appear in their PO Box account for them to click on and request a refund.Rate this question:
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- 13.
Customer may have up to ______ labels in their shipping cart at one time.
- A.
7
- B.
10
- C.
3
- D.
5
Correct Answer
B. 10Explanation
They may have up to 10 labels in their shipping cart at one time.Rate this question:
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- 14.
A Priority Mail Tyvek Envelope may be used with what services on Click-N-Ship.
- A.
Express Mail
- B.
Express Mail Envelope
- C.
Priority Mail Flat Rate Envelope
- D.
Priority Mail
Correct Answer
D. Priority MailExplanation
Only flat rate packages may be used with a flat rate service. Since Tyvek Envelopes do not say flat rate on them they may only be used with the Priority Mail service.Rate this question:
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- 15.
The Postal Store can expedite shipping orders if a customer needs supplies right away for an extra fee.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The Postal Store does not expedite orders. Orders take 7-10 days to be received. If not received after 15 days then a customer may file a claim by calling the postal store.Rate this question:
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- 16.
The following would be an acceptable format for an address on Click-N-Ship5531 Grove Ct. Apt. # 3CBaltimore, MD 21227
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Click-N-Ship does not support the use of special characters. So this would not an acceptable format unless the # sign and the periods after court and apartment were removed.Rate this question:
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- 17.
A customer may have up to ______ post offices boxes added to one account.
- A.
5
- B.
3
- C.
1
- D.
2
Correct Answer
A. 5Explanation
A customer may add up to 5 Post Offices Boxes to one account.Rate this question:
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- 18.
The same post office boxe can be added to multiple USPS accounts.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The same post office box may only be added to one account. If a customer no longer has access to that account they need to contact 1-800-344-7779 to have their case forwarded up to the program managers so it can be removed from that account and they may add it to their new account.Rate this question:
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- 19.
The secret answer on an account can be changed when a customer signs in and goes to the "edit my profile" screen.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A secret answer can never be changed. If they want a new secret answer they need to create a new account with a new username.Rate this question:
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- 20.
Up to ______ credit cards can be saved to an account for the postal store and Click-N-Ship.
- A.
1
- B.
5
- C.
3
- D.
7
Correct Answer
C. 3Explanation
A customer may only store up to 3 credit cards to their account.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Mar 15, 2010Quiz Created by
Uspstraining
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