USPS Product Knowledge Quiz

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| By Uspstraining
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Uspstraining
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Quizzes Created: 2 | Total Attempts: 311
| Attempts: 160
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  • 1/20 Questions

    A customer needs to print out bring form _____ into the post office to be able to open up the post office box they purchased online

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About This Quiz


This is a quiz to test your knowledge of the products and services offered on the USPS website.

USPS Product Knowledge Quiz - Quiz

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  • 2. 

    A USPS login account that is locked becomes unlocked after 24 hours.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The only way to unlock the account is to reset the password.

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  • 3. 

    A customer does not need a customs form to ship to an APO/FPO address.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Anytime a customer is shipping to an APO/FPO address a customs form is required.

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  • 4. 

    The same post office boxe can be added to multiple USPS accounts.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The same post office box may only be added to one account. If a customer no longer has access to that account they need to contact 1-800-344-7779 to have their case forwarded up to the program managers so it can be removed from that account and they may add it to their new account.

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  • 5. 

    What is the shipping fee for postal supplies.

    • $1

    • $4.95

    • Free

    • $5

    • $10

    Correct Answer
    A. Free
    Explanation
    The shipping fee for postal supplies is free.

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  • 6. 

    Scan forms can only be created if a customer is creating a batch order.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A customer may add as many labels to their scan form as they want whether the labels or created in a batch order or not.

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  • 7. 

    The following would be an acceptable format for an address on Click-N-Ship5531 Grove Ct. Apt. # 3CBaltimore, MD 21227

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Click-N-Ship does not support the use of special characters. So this would not an acceptable format unless the # sign and the periods after court and apartment were removed.

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  • 8. 

    A customer must go to their local post office to request a refund for an unopened post office box purchased online.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    48 hours after purchasing the post office box, if the box has not been opened a request refund link will appear in their PO Box account for them to click on and request a refund.

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  • 9. 

    How does a customer request a refund for a label to Nigeria.

    • They go to their online shipping history and click on the request refund link

    • We go into the customers shipping history and process the refund for the customer.

    • A refund cannot be request for a label to Nigeria because a label to Nigeria cannot be created on Click-N-Ship.

    • A customer has to call a live agent to process a refund. We cannot process refunds for them.

    Correct Answer
    A. A refund cannot be request for a label to Nigeria because a label to Nigeria cannot be created on Click-N-Ship.
    Explanation
    Nigeria is on the blocked countries list for Click-N-Ship so a label to Nigeria cannot be created online. They must purchase the postage at the post office.

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  • 10. 

    Below are the minimum requirements to create a password on the USPS website:Must contain at least 1 uppercase letter, 1 lowercase letter AND 1 number. Must contain a minimum of 8 characters and may not exceed 12 characters. Must contain special characters or punctuation. May not contain 3 or more repeating characters in a row such as Postal222 or Aaa12345.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    When creating a password for your usps.com account, there are several requirements:

    Must contain at least 1 uppercase letter, 1 lowercase letter AND 1 number.
    Must contain a minimum of 8 characters and may not exceed 12 characters.
    May not contain special characters or punctuation.
    May not contain 3 or more repeating characters in a row such as Postal222 or Aaa12345.

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  • 11. 

    If a stamp order has to be broken up into three shipments what would be the shipping cost.

    • $1

    • $4.95

    • $3

    • $5

    • $7

    Correct Answer
    A. $3
    Explanation
    There is a $1 shipping fee for each shipment that needs to be made. So if a shipment is broken up it is a $1 fee for each shipment.

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  • 12. 

    A Priority Mail Tyvek Envelope may be used with what services on Click-N-Ship.

    • Express Mail

    • Express Mail Envelope

    • Priority Mail Flat Rate Envelope

    • Priority Mail

    Correct Answer
    A. Priority Mail
    Explanation
    Only flat rate packages may be used with a flat rate service. Since Tyvek Envelopes do not say flat rate on them they may only be used with the Priority Mail service.

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  • 13. 

    A customer may have up to ______ post offices boxes added to one account.

    • 5

    • 3

    • 1

    • 2

    Correct Answer
    A. 5
    Explanation
    A customer may add up to 5 Post Offices Boxes to one account.

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  • 14. 

    A label will stay in a customers shipping cart for up to _____ days.

    • 5

    • 7

    • 10

    • 3

    Correct Answer
    A. 7
    Explanation
    A label will stay in a customers shipping cart for up to 7 days.

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  • 15. 

    Customer may have up to ______ labels in their shipping cart at one time.

    • 7

    • 10

    • 3

    • 5

    Correct Answer
    A. 10
    Explanation
    They may have up to 10 labels in their shipping cart at one time.

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  • 16. 

    The secret answer on an account can be changed when a customer signs in and goes to the "edit my profile" screen.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A secret answer can never be changed. If they want a new secret answer they need to create a new account with a new username.

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  • 17. 

    A customer may pay their post office box fee online for their caller post office if the payment is not late.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A customer may not pay their post office box fee for caller, reserve or academic post office boxes online. They must be paid for at the local post office.

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  • 18. 

    The Postal Store can expedite shipping orders if a customer needs supplies right away for an extra fee.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Postal Store does not expedite orders. Orders take 7-10 days to be received. If not received after 15 days then a customer may file a claim by calling the postal store.

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  • 19. 

    Up to ______ credit cards can be saved to an account for the postal store and Click-N-Ship.

    • 1

    • 5

    • 3

    • 7

    Correct Answer
    A. 3
    Explanation
    A customer may only store up to 3 credit cards to their account.

    Rate this question:

  • 20. 

    A customer can view their shipping history up for up to _____.

    • 90 days

    • 120 days

    • 180 days

    • 30

    Correct Answer
    A. 180 days
    Explanation
    A customer may view transactions in their shipping history for up to 180 days or 6 months.

    Rate this question:

Quiz Review Timeline (Updated): Oct 30, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Oct 30, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 15, 2010
    Quiz Created by
    Uspstraining
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