History Of Quality Quiz

1. In his book, "Out of Crisis," Deming's theory of management, William Edwards Deming presented which of the following?

Deming Center for Quality, Productivity and Competitiveness at Columbia Business School

His document about the increasing industrial competition the United States from Japan

14 Points for Management

A letter to AutoWeek Magazine

Deming's theory of management, as presented in his book "Out of Crisis," includes the concept of the 14 Points for Management. These points outline principles and practices that organizations should adopt in order to improve quality, productivity, and competitiveness. They cover various aspects such as creating constancy of purpose, adopting a new philosophy, improving training, and fostering teamwork. These points have been widely influential in the field of management and have been utilized by many organizations to drive continuous improvement and organizational success.

Explanation

Deming's theory of management, as presented in his book "Out of Crisis," includes the concept of the 14 Points for Management. These points outline principles and practices that organizations should adopt in order to improve quality, productivity, and competitiveness. They cover various aspects such as creating constancy of purpose, adopting a new philosophy, improving training, and fostering teamwork. These points have been widely influential in the field of management and have been utilized by many organizations to drive continuous improvement and organizational success.

2. Armand V. Feigenbaum was the first to define a systems engineering approach to quality.

True

False

Armand V. Feigenbaum is widely recognized as the pioneer of the systems engineering approach to quality. He introduced the concept of Total Quality Control (TQC) in the 1950s, which emphasized the importance of quality management across all aspects of an organization. Feigenbaum's work laid the foundation for modern quality management practices, making him the first to define a systems engineering approach to quality. Therefore, the statement "Armand V. Feigenbaum was the first to define a systems engineering approach to quality" is true.

Explanation

Armand V. Feigenbaum is widely recognized as the pioneer of the systems engineering approach to quality. He introduced the concept of Total Quality Control (TQC) in the 1950s, which emphasized the importance of quality management across all aspects of an organization. Feigenbaum's work laid the foundation for modern quality management practices, making him the first to define a systems engineering approach to quality. Therefore, the statement "Armand V. Feigenbaum was the first to define a systems engineering approach to quality" is true.

3. Kaoru Ishikawa believed strongly in which of the following?

Focus on zero defects, not unlike the focus of the Six Sigma quality movement

Challenged the inspection-based approach to quality and introduced the modern era of quality management

That all workers must be involved in quality improvement and that teams provided the greatest avenue to participation.

Kaoru Ishikawa believed that all workers must be involved in quality improvement and that teams provided the greatest avenue to participation.

Explanation

Kaoru Ishikawa believed that all workers must be involved in quality improvement and that teams provided the greatest avenue to participation.

4. Which innovator joined Martin Marietta, now Lockheed Martin, in 1957 as a senior quality engineer?

Armand V. Fiegenbaum

Kaoru Ishikawa

Philip B. Crosby

Walter A. Shewhart

William Edwards Deming

Philip B. Crosby joined Martin Marietta, now Lockheed Martin, in 1957 as a senior quality engineer.

Explanation

Philip B. Crosby joined Martin Marietta, now Lockheed Martin, in 1957 as a senior quality engineer.

5. Which innovator began the application of the work conducted by Vilfredo Pareto to quality issues?

Kaoru Ishikawa

Joseph M. Juran

Armand V. Fiegenbaum

Walter A. Shewhart

None of the above

Joseph M. Juran began the application of the work conducted by Vilfredo Pareto to quality issues. Juran was a quality management consultant and engineer who contributed significantly to the field of quality management. He is known for his work on quality control and quality improvement, and he emphasized the importance of understanding and managing the vital few factors that have the most significant impact on quality. Juran's ideas and methodologies have had a lasting impact on the field of quality management and are still widely used today.

Explanation

Joseph M. Juran began the application of the work conducted by Vilfredo Pareto to quality issues. Juran was a quality management consultant and engineer who contributed significantly to the field of quality management. He is known for his work on quality control and quality improvement, and he emphasized the importance of understanding and managing the vital few factors that have the most significant impact on quality. Juran's ideas and methodologies have had a lasting impact on the field of quality management and are still widely used today.

6. Kaoru Ishikawa conducted seminars for Japan's senior and middle managers, explaining the roles they had to play in promoting quality.

True

False

Joseph M. Juran conducted the seminars

Explanation

Joseph M. Juran conducted the seminars

7. This man, who wrote "Total Quality Control", is known as the father of total quality management (TQM).

Armand V. Fiegenbaum

Kaoru Ishikawa

Walter A. Shewhart

Regis Philbin

Armand V. Fiegenbaum is known as the father of total quality management (TQM) because he wrote the book "Total Quality Control". This book introduced the concept of TQM and its principles, which revolutionized the field of quality management. Fiegenbaum's work emphasized the importance of customer satisfaction, continuous improvement, and employee involvement in achieving quality excellence. His contributions laid the foundation for the development and implementation of TQM practices in various industries.

Explanation

Armand V. Fiegenbaum is known as the father of total quality management (TQM) because he wrote the book "Total Quality Control". This book introduced the concept of TQM and its principles, which revolutionized the field of quality management. Fiegenbaum's work emphasized the importance of customer satisfaction, continuous improvement, and employee involvement in achieving quality excellence. His contributions laid the foundation for the development and implementation of TQM practices in various industries.

8. The work of which of the following leaders was rediscovered and incorporated into the Six Sigma approach? (hint: two people)

William Edwards Deming

Walter A. Shewhart

Kaoru Ishikawa

Armand V. Feigenbaum

Joseph M. Juran

Walter A. Shewhart and Joseph M. Juran's work was rediscovered and incorporated into the Six Sigma approach. Shewhart is known for his work on statistical process control, which laid the foundation for quality control methods. Juran, on the other hand, emphasized the importance of quality management and continuous improvement. Their contributions were recognized and integrated into the Six Sigma methodology to enhance quality and efficiency in organizations.

Explanation

Walter A. Shewhart and Joseph M. Juran's work was rediscovered and incorporated into the Six Sigma approach. Shewhart is known for his work on statistical process control, which laid the foundation for quality control methods. Juran, on the other hand, emphasized the importance of quality management and continuous improvement. Their contributions were recognized and integrated into the Six Sigma methodology to enhance quality and efficiency in organizations.

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