History Of Quality Quiz

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Qmonth
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  • 1/8 Questions

    In his book, “Out of Crisis,” Deming’s theory of management, William Edwards Deming presented which of the following?

    • Deming Center for Quality, Productivity and Competitiveness at Columbia Business School
    • His document about the increasing industrial competition the United States from Japan
    • 14 Points for Management
    • A letter to AutoWeek Magazine
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History Of Quality Quiz - Quiz

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  • 2. 

    Armand V. Feigenbaum was the first to define a systems engineering approach to quality.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Armand V. Feigenbaum is widely recognized as the pioneer of the systems engineering approach to quality. He introduced the concept of Total Quality Control (TQC) in the 1950s, which emphasized the importance of quality management across all aspects of an organization. Feigenbaum's work laid the foundation for modern quality management practices, making him the first to define a systems engineering approach to quality. Therefore, the statement "Armand V. Feigenbaum was the first to define a systems engineering approach to quality" is true.

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  • 3. 

    Kaoru Ishikawa believed strongly in which of the following?

    • Focus on zero defects, not unlike the focus of the Six Sigma quality movement

    • TQM is one of the foundations of modern management and has been widely accepted as a viable operating philosophy across various industry sectors.

    • Challenged the inspection-based approach to quality and introduced the modern era of quality management

    • That all workers must be involved in quality improvement and that teams provided the greatest avenue to participation.

    Correct Answer
    A. That all workers must be involved in quality improvement and that teams provided the greatest avenue to participation.
    Explanation
    Kaoru Ishikawa believed that all workers must be involved in quality improvement and that teams provided the greatest avenue to participation.

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  • 4. 

    Which innovator joined Martin Marietta, now Lockheed Martin, in 1957 as a senior quality engineer?

    • Armand V. Fiegenbaum

    • Kaoru Ishikawa

    • Philip B. Crosby

    • Walter A. Shewhart

    • William Edwards Deming

    Correct Answer
    A. Philip B. Crosby
    Explanation
    Philip B. Crosby joined Martin Marietta, now Lockheed Martin, in 1957 as a senior quality engineer.

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  • 5. 

    Which innovator began the application of the work conducted by Vilfredo Pareto to quality issues?

    • Kaoru Ishikawa

    • Joseph M. Juran

    • Armand V. Fiegenbaum

    • Walter A. Shewhart

    • None of the above

    Correct Answer
    A. Joseph M. Juran
    Explanation
    Joseph M. Juran began the application of the work conducted by Vilfredo Pareto to quality issues. Juran was a quality management consultant and engineer who contributed significantly to the field of quality management. He is known for his work on quality control and quality improvement, and he emphasized the importance of understanding and managing the vital few factors that have the most significant impact on quality. Juran's ideas and methodologies have had a lasting impact on the field of quality management and are still widely used today.

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  • 6. 

    Kaoru Ishikawa conducted seminars for Japan’s senior and middle managers, explaining the roles they had to play in promoting quality.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Joseph M. Juran conducted the seminars

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  • 7. 

    This man, who wrote "Total Quality Control", is known as the father of total quality management (TQM).

    • Armand V. Fiegenbaum

    • Kaoru Ishikawa

    • Walter A. Shewhart

    • Regis Philbin

    Correct Answer
    A. Armand V. Fiegenbaum
    Explanation
    Armand V. Fiegenbaum is known as the father of total quality management (TQM) because he wrote the book "Total Quality Control". This book introduced the concept of TQM and its principles, which revolutionized the field of quality management. Fiegenbaum's work emphasized the importance of customer satisfaction, continuous improvement, and employee involvement in achieving quality excellence. His contributions laid the foundation for the development and implementation of TQM practices in various industries.

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  • 8. 

    The work of which of the following leaders was rediscovered and incorporated into the Six Sigma approach? (hint: two people)

    • William Edwards Deming

    • Walter A. Shewhart

    • Kaoru Ishikawa

    • Armand V. Feigenbaum

    • Joseph M. Juran

    Correct Answer(s)
    A. Walter A. Shewhart
    A. Joseph M. Juran
    Explanation
    Walter A. Shewhart and Joseph M. Juran's work was rediscovered and incorporated into the Six Sigma approach. Shewhart is known for his work on statistical process control, which laid the foundation for quality control methods. Juran, on the other hand, emphasized the importance of quality management and continuous improvement. Their contributions were recognized and integrated into the Six Sigma methodology to enhance quality and efficiency in organizations.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 21, 2011
    Quiz Created by
    Qmonth
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