Effective Police Supervision: Chapter Three

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A breakdown in communication is an inevitable consequence of
- The natural tendency to be easily distracted.
- An inability to properly interpret what is said.
- The increasing problem of the short attention span.

About This Quiz

Effective Police Supervision: Chapter Three focuses on the crucial role of communication in police organizations. It explores how supervisors must interpret, nurture, and effectively manage communication to ensure operational success. This quiz assesses understanding of communication dynamics within police supervision.

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2.

Interpersonal communication exists at every level of any organization, but is most prevalent at the
- Midmanagement level.
- Operational level.
- Upper management level.
- All of the above.
Correct Answer

A. Operational level.

Explanation

Interpersonal communication exists at every level of any organization, but it is most prevalent at the operational level. This is because the operational level involves day-to-day tasks, interactions, and coordination among employees who are directly involved in executing the organization's activities. At this level, communication is crucial for ensuring smooth operations, coordinating tasks, and resolving any issues or conflicts that may arise. While interpersonal communication also occurs at other levels, such as midmanagement and upper management, it is most prominent and essential at the operational level.

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3.

According to More and Miller, at the very least, communication is the "lifeblood" of the organization because
- It is the process that ties the whole organization together.
- Everyone must talk the same language in order to communicate.
- It is a resource in constant use and abuse.
- You can't avoid it.
Correct Answer

A. It is the process that ties the whole organization together.

Explanation

The correct answer is "it is the process that ties the whole organization together." This is because communication plays a crucial role in connecting different parts of an organization. It enables the flow of information, ideas, and feedback between individuals, teams, and departments. Effective communication ensures that everyone is on the same page, promotes collaboration and coordination, and helps in achieving organizational goals. Without communication, the organization would lack coherence and coordination, leading to inefficiencies and misunderstandings.

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4.

In order for communication to be effective, it must be
- Reinforced through repetition.
- Nurtured by all levels of management from the top down.
- Inherent.
- Approached cautiously.
Correct Answer

A. Nurtured by all levels of management from the top down.

Explanation

Effective communication requires continuous support and encouragement from all levels of management, starting from the top. This means that managers at every level should actively promote and facilitate open and transparent communication within the organization. By nurturing communication from the top down, it ensures that information flows smoothly, ideas are shared, and feedback is received, creating a culture of effective and efficient communication throughout the organization.

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5.

One study of first line supervisors cited in the text showed that they spend the least amount of their communication time communicating with
- Other supervisors.
- Citizens.
- Superiors.
- Subordinates.
Correct Answer

A. Other supervisors.

Explanation

The correct answer is "other supervisors." This is because the study mentioned in the text found that first line supervisors spend the least amount of their communication time interacting with their fellow supervisors. This suggests that they primarily focus on communicating with other groups such as citizens, superiors, and subordinates.

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6.

A successful communicator is one who
- Is not concerned about personal self esteem.
- Looks for someone to blame.
- Upon realization that he or she has not explained something adequately will still expect the officer to understand and do the job correctly.
- Does not have a lot to say because others always understand him or her.
Correct Answer

A. Is not concerned about personal self esteem.

Explanation

A successful communicator is one who is not concerned about personal self-esteem because being overly concerned about one's own ego can hinder effective communication. When someone is focused on maintaining their self-esteem, they may become defensive, unwilling to listen to others, or reluctant to admit mistakes. On the other hand, a successful communicator prioritizes understanding and collaboration, valuing the exchange of ideas and feedback over personal pride. This allows for open and productive communication, leading to better relationships and outcomes.

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7.

The sender of the information determines the relevance and the importance of the information, which is known as
- Operational autonomy.
- Gatekeeping.
- Channeling.
Correct Answer

A. Gatekeeping.

Explanation

Gatekeeping refers to the process of controlling the flow of information by the sender. The sender decides what information is relevant and important and therefore determines what information gets transmitted to others. This control allows the sender to filter and shape the information before it reaches the intended recipients. Operational autonomy, on the other hand, refers to the freedom and independence of an organization or individual to make decisions and take actions. Channeling refers to the act of directing or guiding something towards a specific direction or pathway.

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8.

Because of ___________, the first line supervisor is in the position of controlling the amount and the nature of information that enters the information system.
- Gatekeeping.
- Operational autonomy.
- Channeling.
Correct Answer

A. Operational autonomy.

Explanation

Operational autonomy refers to the authority and freedom given to first-line supervisors to make decisions and control the operations within their area of responsibility. This autonomy allows them to have control over the amount and nature of information that enters the information system. They can filter and channel the information based on their understanding of the organization's goals and objectives, ensuring that only relevant and necessary information is included in the system. Therefore, operational autonomy is the most suitable explanation for why first-line supervisors are in the position of controlling the information that enters the information system.

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9.

The first line supervisor must be concerned about the ____________, as it can prove to be more meaningful than the ___________
- Context, content
- Content, context
- Verbal message, nonverbal message
- Nonverbal message, verbal message
Correct Answer

A. Context, content

Explanation

The first line supervisor must be concerned about the context, as it can prove to be more meaningful than the content. This means that understanding the situation, circumstances, and background in which a message is delivered is often more important than the actual words or information being conveyed. The context provides crucial insights into the intended meaning, emotions, and nuances behind the message, allowing the supervisor to interpret and respond appropriately. On the other hand, the content alone may not provide a complete understanding or accurately reflect the true intentions of the communicator.

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10.

According to More and Miller, first line supervisors spend _________ percent of their communication time communicating with the officers they supervise.
- 40
- 55
- 60
- 72
Correct Answer

A. 55

Explanation

According to More and Miller, first line supervisors spend 55 percent of their communication time communicating with the officers they supervise.

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11.

When the sender communicates without expecting or receiving feedback from the recipient, he or she is demonstrating
- Channeling.
- One way communication.
- Two way communication.
- None of the above.
Correct Answer

A. One way communication.

Explanation

When the sender communicates without expecting or receiving feedback from the recipient, it is known as one-way communication. In one-way communication, the sender is solely responsible for transmitting the message, and there is no expectation of a response or interaction from the recipient. This type of communication is often used in situations where the sender is providing information or instructions without requiring any input or discussion from the recipient. It is a unidirectional flow of information from sender to recipient.

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12.

One way communication is preferable when
- Feedback is required immediately.
- Orderliness is insignificant.
- Compliance is imperative.
- All of the above.
Correct Answer

A. Compliance is imperative.

Explanation

In situations where compliance is imperative, one-way communication is preferable. This means that feedback is not necessary or desired, and orderliness is not a significant factor. The focus is on ensuring that individuals follow instructions or guidelines without question or deviation. This type of communication allows for clear and direct transmission of information, without the need for discussion or input from the receiver.

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13.

Two way communication requires less planning due to
- The opportunity for feedback and ability to clarify issues.
- The error rate for decoding.
- It requires more planning due to so many variables.
- The need for less understanding.
Correct Answer

A. The opportunity for feedback and ability to clarify issues.

Explanation

Two-way communication refers to a conversation where both parties have the chance to provide feedback and clarify any issues. This allows for a more interactive and dynamic exchange of information. As a result, less planning is required because the opportunity for feedback ensures that any misunderstandings can be addressed in real-time. This feedback loop also helps to improve the accuracy and effectiveness of the communication process. In contrast, the other options do not provide a valid explanation for why two-way communication requires less planning.

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14.

Advantages of two way communication may include
- Improved accuracy and greater understanding.
- No sharing of authority and responsibility.
- Less acknowledgement of the importance of communicating.
- No recognition of the fact that subordinates need to know what is expected.
Correct Answer

A. Improved accuracy and greater understanding.

Explanation

Two-way communication allows for a back-and-forth exchange of information between two parties, which can lead to improved accuracy and greater understanding. This is because both parties are actively involved in the communication process, allowing for clarification, feedback, and the opportunity to ask questions. By engaging in two-way communication, individuals can ensure that the information being conveyed is correctly understood and interpreted, leading to more accurate and effective communication overall. Additionally, two-way communication promotes greater understanding as it encourages active listening and empathy, allowing individuals to fully comprehend and appreciate the perspectives and ideas of others.

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15.

Supervisors who use jargon
- May communicate that officers may treat the people they "label" differently and not in accordance with their constitutional rights.
- May cloud communication.
- May exclude some officers from discussion.
- All of the above.
Correct Answer

A. All of the above.

Explanation

Supervisors who use jargon may communicate that officers may treat the people they "label" differently and not in accordance with their constitutional rights. This implies that using jargon can lead to biased treatment and a violation of individuals' rights. Additionally, jargon may cloud communication, making it difficult for officers to understand instructions or convey information effectively. Moreover, the use of jargon may exclude some officers from discussion, as those who are not familiar with the specific terminology may feel left out or unable to fully participate in conversations. Therefore, all of the given options are valid explanations for the impact of supervisors using jargon.

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16.

There are a number of ways of overcoming communication barriers, including all but which of the following?
- Use of one way communication to reduce the "noise" created by discussion.
- Continual use of face to face communication.
- Repetition of communication as needed.
- Constant use of direct and simple language.
Correct Answer

A. Use of one way communication to reduce the "noise" created by discussion.

Explanation

The use of one-way communication to reduce "noise" created by discussion would not be an effective way to overcome communication barriers. One-way communication does not allow for feedback or clarification, which can lead to misunderstandings and further barriers in communication. Instead, effective communication requires continual use of face-to-face communication, repetition of communication as needed, and constant use of direct and simple language to ensure clarity and understanding.

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17.

The foundation of real two way communication occurs when subordinates accept a supervisor as someone who
- Supports and assists.
- Forces, demands, and orders.
- Has a job to do that requires orders and demands to be met.
- Has a job to do and cannot be their friend.
Correct Answer

A. Supports and assists.

Explanation

The foundation of real two-way communication occurs when subordinates accept a supervisor as someone who supports and assists. This means that the supervisor is seen as someone who is there to help and provide guidance, rather than someone who simply gives orders and demands compliance. This type of relationship fosters open communication, trust, and collaboration between the supervisor and subordinates, leading to better overall performance and productivity within the team.

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18.

In a real working relationship where there is true commitment from subordinates, there will be
- No sharing of power.
- Mutual respect but no genuine acceptance of one another.
- Feelings of trust but no mutual respect.
- Genuine acceptance of each other.
Correct Answer

A. Genuine acceptance of each other.

Explanation

In a real working relationship where there is true commitment from subordinates, there will be genuine acceptance of each other. This means that both parties acknowledge and embrace each other's strengths, weaknesses, and differences. They value and respect each other's contributions and perspectives. This level of acceptance fosters a positive and supportive work environment, allowing for effective collaboration and teamwork. It also helps build trust and enhances communication, leading to better overall performance and productivity.

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19.

A supervisor should treat each officer as a member of a team by
- Making personality judgements.
- Stressing strengths.
- Focusing on weaknesses.
- The way the officer relates items of interest about other officers.
Correct Answer

A. Stressing strengths.

Explanation

A supervisor should treat each officer as a member of a team by stressing strengths. By focusing on and highlighting the strengths of each officer, the supervisor can boost morale, enhance motivation, and create a positive work environment. This approach helps to build confidence and encourages officers to perform at their best, ultimately leading to better teamwork and overall success within the team.

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20.

A supervisor must convey to each employee that
- He or she makes decisions based on upper management instructions.
- There is no room for flexibility in decisions based on employees' opinions.
- He or she is willing to accept a certain degree of risk because the positive results usually exceed the errors that will occur.
- A work environment where subordinates follow without questioning is of primary importance.
Correct Answer

A. He or she is willing to accept a certain degree of risk because the positive results usually exceed the errors that will occur.

Explanation

The correct answer suggests that a supervisor must convey to each employee that they are willing to accept a certain degree of risk because the positive results usually exceed the errors that will occur. This implies that the supervisor values innovation and is open to taking calculated risks in order to achieve positive outcomes. It also indicates that the supervisor recognizes that mistakes are inevitable but believes that the benefits gained from taking risks outweigh the potential errors. This mindset encourages employees to be more creative and proactive in their decision-making process.

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21.

Spoken communication, in contrast to written communication
- Reinforces supportive relationships.
- Creates an atmosphere characterized by a lack of trust and confidence.
- Is less reliable due to the greater chance of misinterpretation and should be avoided.
- Is not recommended.
Correct Answer

A. Reinforces supportive relationships.

Explanation

Spoken communication reinforces supportive relationships because it allows for immediate feedback, tone of voice, and nonverbal cues that can help build trust and understanding between individuals. It also provides an opportunity for active listening and empathy, which are essential for effective communication. Unlike written communication, spoken communication allows for real-time interaction and the ability to clarify any misunderstandings or address any concerns promptly, leading to stronger relationships and better collaboration.

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22.

When feedback is provided, it should be
- Descriptive and judgmental.
- Instructive or corrective.
- Given immediately regardless of circumstances to have impact.
- Selective but not limited to the issue at hand.
Correct Answer

A. Instructive or corrective.

Explanation

The feedback provided should be instructive or corrective because it should aim to guide the individual in improving their performance or behavior. It should provide specific instructions or suggestions on how to make the necessary changes. Additionally, the feedback should be descriptive and judgmental, meaning that it should clearly describe the issue at hand and provide an evaluation or judgment on the individual's performance. The feedback should be given immediately regardless of circumstances to have the most impact and should not be limited to just the issue at hand, but can also address other related areas for improvement.

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23.

According to Albert Mehrabian, the three components of a message that contribute to the communication process in terms of impact are
- 7% actual words, 38% the way it is said, 55% nonverbal.
- 40% actual words, 10% the way it is said, 50% nonverbal.
- 32% actual words, 38% the way it is said, 30% nonverbal.
Correct Answer

A. 7% actual words, 38% the way it is said, 55% nonverbal.

Explanation

According to Albert Mehrabian, the three components of a message that contribute to the communication process in terms of impact are 7% actual words, 38% the way it is said, and 55% nonverbal. This means that the words themselves only account for a small portion of the overall impact of a message, while the tone of voice and nonverbal cues play a larger role in how the message is perceived and understood by the receiver. Therefore, it is important to consider not just the words we use, but also how we say them and the nonverbal signals we convey in order to effectively communicate.

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24.

Body language includes
- Posture,words, facial expressions, eye contact, body tension.
- Posture, facial expressions, eye contact.
- Body tension, positioning, attention.
- Eye contact, facial expressions, words.
Correct Answer

A. Posture, facial expressions, eye contact.

Explanation

Body language refers to the nonverbal communication that we use to convey our thoughts, feelings, and intentions. It includes various elements such as posture, facial expressions, and eye contact. Posture reflects a person's body position and can convey confidence or submissiveness. Facial expressions provide important cues about emotions and attitudes. Eye contact is a powerful form of nonverbal communication that can indicate interest, attentiveness, or even deception. Therefore, the correct answer includes posture, facial expressions, and eye contact as key components of body language.

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25.

Nonverbal communication is used primarily to convey
- Emotions.
- Desires.
- Preferences.
- All of the above.
Correct Answer

A. All of the above.

Explanation

Nonverbal communication is a form of communication that does not involve the use of words, but rather relies on gestures, facial expressions, body language, and other nonverbal cues. These nonverbal cues can be used to convey emotions, desires, and preferences. Emotions can be expressed through facial expressions and body language, desires can be communicated through gestures and nonverbal cues, and preferences can be indicated through nonverbal signals. Therefore, all of the options mentioned - emotions, desires, and preferences - can be conveyed through nonverbal communication.

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26.

Paralanguage refers to
- Tactile communication.
- Psychic communication.
- Communication through voice inflections.
- Written communication.
Correct Answer

A. Communication through voice inflections.

Explanation

Paralanguage refers to the nonverbal elements of communication that accompany spoken words, such as tone of voice, pitch, volume, and rhythm. It includes the various vocal cues and inflections that convey meaning and emotions, beyond the actual words being spoken. This form of communication through voice inflections can greatly impact the overall message and can be used to express attitudes, intentions, and emotions.

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27.

Effective eye contact can be used to
- Display aloofness and initiate feedback.
- Show a lack of confidence, anxiety and aloofness.
- Reinforce feedback, solicit or suppress the transmission of a message, and support communication.
Correct Answer

A. Reinforce feedback, solicit or suppress the transmission of a message, and support communication.

Explanation

Effective eye contact can reinforce feedback by showing attentiveness and engagement, encouraging the person speaking to continue sharing their message. It can also solicit the transmission of a message by indicating interest and prompting the other person to speak up. On the other hand, eye contact can be used to suppress the transmission of a message by signaling disinterest or disagreement. Additionally, eye contact supports communication by establishing a connection between individuals and conveying trust and understanding.

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28.

The need for good communication skills has become increasingly important as the tasks performed have become eaier to accomplish.
- True
- False
Correct Answer

A. False

Explanation

Tasks performed within law enforcement agencies have become more complex and demanding.

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29.

Effective communication means getting the meaning across; therefore, a good communicator goes into great detail so there is a lengthy explanation.
- True
- False
Correct Answer

A. False

Explanation

A good communicator avoids meaningless or imprecise words. The poor communicator fails to realize that, more often than not, words can confound, confuse or mislead.

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30.

Effective communication involves the transmission of the message and the recipient interpreting the message correctly.
- True
- False
Correct Answer

A. True

Explanation

Effective communication involves not only the transmission of the message but also the recipient's ability to interpret the message correctly. This means that for communication to be effective, the message must be conveyed clearly and accurately, and the recipient must understand and interpret it in the intended way. Without proper interpretation, miscommunication and misunderstandings can occur, leading to ineffective communication. Therefore, the statement "Effective communication involves the transmission of the message and the recipient interpreting the message correctly" is true.

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31.

When goals are compatible there is a greater possibility that a message will be interpreted accurately.
- True
- False
Correct Answer

A. True

Explanation

When goals are compatible, it means that both the sender and receiver of a message have similar objectives or desired outcomes. In such a scenario, there is a higher chance that the message will be interpreted accurately because both parties are on the same page and understand each other's intentions. When goals are aligned, there is less room for miscommunication or misunderstanding, leading to a greater possibility of accurate interpretation of the message.

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32.

The recipient of information reacts to a message based on experiences, knowledge, viewpoints and frame of reference.
- True
- False
Correct Answer

A. True

Explanation

The recipient of information reacts to a message based on their experiences, knowledge, viewpoints, and frame of reference. This means that individuals interpret and respond to messages in a way that is influenced by their personal background, beliefs, and understanding of the world. People's past experiences and knowledge shape how they perceive and understand information, and their unique viewpoints and frame of reference can lead to different reactions and interpretations of the same message. Therefore, it is true that the recipient of information reacts to a message based on these factors.

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33.

Barriers to communication can include concern about one's knowledge of the subject, as well as the probability of being looked upon with displeasure.
- True
- False
Correct Answer

A. True

Explanation

Barriers to communication can indeed include concerns about one's knowledge of the subject and the fear of being judged or looked upon with displeasure. These factors can hinder effective communication by causing individuals to withhold information, avoid expressing their opinions, or feel anxious about contributing to the conversation. Such barriers can prevent open and honest communication, leading to misunderstandings and a lack of clarity in the exchange of ideas. Therefore, the statement "Barriers to communication can include concern about one's knowledge of the subject, as well as the probability of being looked upon with displeasure" is true.

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34.

A supervisor can only obtain sound feedback when there is reason for officers to dispel fears and concerns that impede or impair two way communication
- True
- False
Correct Answer

A. True

Explanation

A supervisor can only obtain sound feedback when there is a reason for officers to dispel fears and concerns that impede or impair two-way communication. This means that for effective communication to occur, officers need to feel comfortable and safe enough to express their thoughts and concerns without fear of negative consequences. If there are fears and concerns that hinder communication, it becomes difficult for the supervisor to receive honest and valuable feedback. Therefore, the statement is true.

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35.

A supportive relationship is one in which the subordinate is allowed to influence the supervisor.
- True
- False
Correct Answer

A. True

Explanation

In a supportive relationship, the subordinate is given the opportunity to have an influence on the supervisor. This means that the supervisor values the input and ideas of the subordinate, and allows them to contribute to decision-making processes. This type of relationship fosters open communication, trust, and collaboration between the supervisor and subordinate, ultimately leading to a more positive and productive work environment.

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36.

Listening is an active process that includes one's intellectual capacities of comprehension and evaluation.
- True
- False
Correct Answer

A. True

Explanation

Listening is indeed an active process that involves using one's intellectual capacities to comprehend and evaluate information. It requires focus, attention, and cognitive effort to understand and make sense of what is being said. Simply hearing the words is not enough; active listening involves actively engaging with the speaker, processing the information, and critically evaluating the message. Therefore, the statement that listening is an active process is true.

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37.

Successful listeners should strive to keep an open mind and be fully cognizant of their own biases and preconceptions.
- True
- False
Correct Answer

A. True

Explanation

Successful listeners should strive to keep an open mind and be fully cognizant of their own biases and preconceptions. This means that they should be willing to consider different perspectives and be aware of any personal biases that may influence their understanding. By doing so, they can avoid making assumptions and judgments based on their own preconceived notions, and instead approach conversations with a genuine willingness to understand and learn from others.

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38.

As a good listener, a supervisor must respond intellectually rather than emotionally.
- True
- False
Correct Answer

A. True

Explanation

A supervisor needs to respond intellectually rather than emotionally because they need to make unbiased and rational decisions based on the information they receive. Emotions can cloud judgment and lead to unfair or irrational responses. By responding intellectually, a supervisor can better understand and address the concerns or issues raised by their employees, fostering a positive and productive work environment.

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39.

A good listener waits until the sender completes a message before responding, suspending judgment, which is polite but has little or no effect on mis-interpretation.
- True
- False
Correct Answer

A. False

Explanation

A message can be transmitted, but there is no actual communication unless the message is understood by the recipient.

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40.

A supervisor can improve learning effectiveness by giving undivided attention to the speaker, attempting to listen emotionally, and adjusting to the sender's message.
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that a supervisor can improve learning effectiveness by giving undivided attention to the speaker, attempting to listen emotionally, and adjusting to the sender's message. However, this statement is false. While these actions may contribute to effective communication, they do not directly improve learning effectiveness. Learning effectiveness is influenced by various factors such as instructional design, learner engagement, and assessment methods. Therefore, the given statement is incorrect.

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41.

An effective supervisor recognizes that body language is an important element in the communication process.
- True
- False
Correct Answer

A. True

Explanation

Body language plays a significant role in the communication process. It includes nonverbal cues such as facial expressions, gestures, posture, and eye contact, which can convey emotions, attitudes, and intentions. An effective supervisor understands the impact of body language and recognizes its importance in interpreting and conveying messages accurately. By being aware of their own body language and observing the body language of others, supervisors can enhance their communication skills and establish better relationships with their team members. Therefore, the statement is true.

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42.

Diversity training is not a component of intercultural communications.
- True
- False
Correct Answer

A. False

Explanation

Police departments are beginning to train officers in diversity as our nation becomes more heterogenous.

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43.

Proxemics refer to the nonverbal communication conveyed through voice pitch, volume and inflection.
- True
- False
Correct Answer

A. False

Explanation

Proxemics is personal or social space.

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Current Version
Mar 21, 2023

Quiz Edited by
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Jan 12, 2013

Quiz Created by
Damontc

Effective Police Supervision: Chapter Three

A breakdown in communication is an inevitable consequence of

Quiz Preview

Interpersonal communication exists at every level of any organization, but is most prevalent at the

According to More and Miller, at the very least, communication is the "lifeblood" of the organization because

In order for communication to be effective, it must be

One study of first line supervisors cited in the text showed that they spend the least amount of their communication time communicating with

A successful communicator is one who

The sender of the information determines the relevance and the importance of the information, which is known as

Because of ___________, the first line supervisor is in the position of controlling the amount and the nature of information that enters the information system.

The first line supervisor must be concerned about the ____________, as it can prove to be more meaningful than the ___________

According to More and Miller, first line supervisors spend _________ percent of their communication time communicating with the officers they supervise.

When the sender communicates without expecting or receiving feedback from the recipient, he or she is demonstrating

One way communication is preferable when

Two way communication requires less planning due to

Advantages of two way communication may include

Supervisors who use jargon

There are a number of ways of overcoming communication barriers, including all but which of the following?

The foundation of real two way communication occurs when subordinates accept a supervisor as someone who

In a real working relationship where there is true commitment from subordinates, there will be

A supervisor should treat each officer as a member of a team by

A supervisor must convey to each employee that

Spoken communication, in contrast to written communication

When feedback is provided, it should be

According to Albert Mehrabian, the three components of a message that contribute to the communication process in terms of impact are

Body language includes

Nonverbal communication is used primarily to convey

Paralanguage refers to

Effective eye contact can be used to

The need for good communication skills has become increasingly important as the tasks performed have become eaier to accomplish.

Effective communication means getting the meaning across; therefore, a good communicator goes into great detail so there is a lengthy explanation.

Effective communication involves the transmission of the message and the recipient interpreting the message correctly.

When goals are compatible there is a greater possibility that a message will be interpreted accurately.

The recipient of information reacts to a message based on experiences, knowledge, viewpoints and frame of reference.

Barriers to communication can include concern about one's knowledge of the subject, as well as the probability of being looked upon with displeasure.

A supervisor can only obtain sound feedback when there is reason for officers to dispel fears and concerns that impede or impair two way communication

A supportive relationship is one in which the subordinate is allowed to influence the supervisor.

Listening is an active process that includes one's intellectual capacities of comprehension and evaluation.

Successful listeners should strive to keep an open mind and be fully cognizant of their own biases and preconceptions.

As a good listener, a supervisor must respond intellectually rather than emotionally.

A good listener waits until the sender completes a message before responding, suspending judgment, which is polite but has little or no effect on mis-interpretation.

A supervisor can improve learning effectiveness by giving undivided attention to the speaker, attempting to listen emotionally, and adjusting to the sender's message.

An effective supervisor recognizes that body language is an important element in the communication process.

Diversity training is not a component of intercultural communications.

Proxemics refer to the nonverbal communication conveyed through voice pitch, volume and inflection.

The first line supervisor must be concerned about the __, as it can prove to be more meaningful than the _