Effective Police Supervision: Chapter Three

43 Questions | Total Attempts: 863

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Chapter Three Questions


Questions and Answers
  • 1. 
    A breakdown in communication is an inevitable consequence of 
    • A. 

      The natural tendency to be easily distracted.

    • B. 

      An inability to properly interpret what is said.

    • C. 

      The increasing problem of the short attention span.

  • 2. 
    Interpersonal communication exists at every level of any organization, but is most prevalent at the
    • A. 

      Midmanagement level.

    • B. 

      Operational level.

    • C. 

      Upper management level.

    • D. 

      All of the above.

  • 3. 
    According to More and Miller, at the very least, communication is the "lifeblood" of the organization because
    • A. 

      It is the process that ties the whole organization together.

    • B. 

      Everyone must talk the same language in order to communicate.

    • C. 

      It is a resource in constant use and abuse.

    • D. 

      You can't avoid it.

  • 4. 
    In order for communication to be effective, it must be
    • A. 

      Reinforced through repetition.

    • B. 

      Nurtured by all levels of management from the top down.

    • C. 

      Inherent.

    • D. 

      Approached cautiously.

  • 5. 
    One study of first line supervisors cited in the text showed that they spend the least amount of their communication time communicating with
    • A. 

      Other supervisors.

    • B. 

      Citizens.

    • C. 

      Superiors.

    • D. 

      Subordinates.

  • 6. 
    A successful communicator is one who
    • A. 

      Is not concerned about personal self esteem.

    • B. 

      Looks for someone to blame.

    • C. 

      Upon realization that he or she has not explained something adequately will still expect the officer to understand and do the job correctly.

    • D. 

      Does not have a lot to say because others always understand him or her.

  • 7. 
    The sender of the information determines the relevance and the importance of the information, which is known as 
    • A. 

      Operational autonomy.

    • B. 

      Gatekeeping.

    • C. 

      Channeling.

  • 8. 
    Because of ___________, the first line supervisor is in the position of controlling the amount and the nature of information that enters the information system.
    • A. 

      Gatekeeping.

    • B. 

      Operational autonomy.

    • C. 

      Channeling.

  • 9. 
    The first line supervisor must be concerned about the ____________, as it can prove to be more meaningful than the ___________
    • A. 

      Context, content

    • B. 

      Content, context

    • C. 

      Verbal message, nonverbal message

    • D. 

      Nonverbal message, verbal message

  • 10. 
    According to More and Miller, first line supervisors spend _________ percent of their communication time communicating with the officers they supervise.
    • A. 

      40

    • B. 

      55

    • C. 

      60

    • D. 

      72

  • 11. 
    When the sender communicates without expecting or receiving feedback from the recipient, he or she is demonstrating
    • A. 

      Channeling.

    • B. 

      One way communication.

    • C. 

      Two way communication.

    • D. 

      None of the above.

  • 12. 
    One way communication is preferable when
    • A. 

      Feedback is required immediately.

    • B. 

      Orderliness is insignificant.

    • C. 

      Compliance is imperative.

    • D. 

      All of the above.

  • 13. 
    Two way communication requires less planning due to
    • A. 

      The opportunity for feedback and ability to clarify issues.

    • B. 

      The error rate for decoding.

    • C. 

      It requires more planning due to so many variables.

    • D. 

      The need for less understanding.

  • 14. 
    Advantages of two way communication may include
    • A. 

      Improved accuracy and greater understanding.

    • B. 

      No sharing of authority and responsibility.

    • C. 

      Less acknowledgement of the importance of communicating.

    • D. 

      No recognition of the fact that subordinates need to know what is expected.

  • 15. 
    Supervisors who use jargon
    • A. 

      May communicate that officers may treat the people they "label" differently and not in accordance with their constitutional rights.

    • B. 

      May cloud communication.

    • C. 

      May exclude some officers from discussion.

    • D. 

      All of the above.

  • 16. 
    There are a number of ways of overcoming communication barriers, including all but which of the following?
    • A. 

      Use of one way communication to reduce the "noise" created by discussion.

    • B. 

      Continual use of face to face communication.

    • C. 

      Repetition of communication as needed.

    • D. 

      Constant use of direct and simple language.

  • 17. 
    The foundation of real two way communication occurs when subordinates accept a supervisor as someone who
    • A. 

      Supports and assists.

    • B. 

      Forces, demands, and orders.

    • C. 

      Has a job to do that requires orders and demands to be met.

    • D. 

      Has a job to do and cannot be their friend.

  • 18. 
    In a real working relationship where there is true commitment from subordinates, there will be
    • A. 

      No sharing of power.

    • B. 

      Mutual respect but no genuine acceptance of one another.

    • C. 

      Feelings of trust but no mutual respect.

    • D. 

      Genuine acceptance of each other.

  • 19. 
    A supervisor should treat each officer as a member of a team by
    • A. 

      Making personality judgements.

    • B. 

      Stressing strengths.

    • C. 

      Focusing on weaknesses.

    • D. 

      The way the officer relates items of interest about other officers.

  • 20. 
    A supervisor must convey to each employee that
    • A. 

      He or she makes decisions based on upper management instructions.

    • B. 

      There is no room for flexibility in decisions based on employees' opinions.

    • C. 

      He or she is willing to accept a certain degree of risk because the positive results usually exceed the errors that will occur.

    • D. 

      A work environment where subordinates follow without questioning is of primary importance.

  • 21. 
    Spoken communication, in contrast to written communication
    • A. 

      Reinforces supportive relationships.

    • B. 

      Creates an atmosphere characterized by a lack of trust and confidence.

    • C. 

      Is less reliable due to the greater chance of misinterpretation and should be avoided.

    • D. 

      Is not recommended.

  • 22. 
    When feedback is provided, it should be
    • A. 

      Descriptive and judgmental.

    • B. 

      Instructive or corrective.

    • C. 

      Given immediately regardless of circumstances to have impact.

    • D. 

      Selective but not limited to the issue at hand.

  • 23. 
    According to Albert Mehrabian, the three components of a message that contribute to the communication process in terms of impact are
    • A. 

      7% actual words, 38% the way it is said, 55% nonverbal.

    • B. 

      40% actual words, 10% the way it is said, 50% nonverbal.

    • C. 

      32% actual words, 38% the way it is said, 30% nonverbal.

  • 24. 
    Body language includes
    • A. 

      Posture,words, facial expressions, eye contact, body tension.

    • B. 

      Posture, facial expressions, eye contact.

    • C. 

      Body tension, positioning, attention.

    • D. 

      Eye contact, facial expressions, words.

  • 25. 
    Nonverbal communication is used primarily to convey
    • A. 

      Emotions.

    • B. 

      Desires.

    • C. 

      Preferences.

    • D. 

      All of the above.

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