Principles Of Supervision DSST Part 1

25 Questions | Total Attempts: 120

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DSST Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following defines the primary role of a supervisor?
    • A. 

      Directs the work of others

    • B. 

      Produces goods and services

    • C. 

      Answers customers' questions

    • D. 

      Repairs malfunctioning equipment

  • 2. 
    Supervisors generally have responsibility for all of the following types of duties EXCEPT  
    • A. 

      Making hiring decisions.

    • B. 

      Recommending individuals for promotions.

    • C. 

      Authorizing employee transfers.

    • D. 

      Providing clerical assistance.

  • 3. 
    Which of the following job-related attributes distinguishes a supervisor from a nonmanagerial employee?  
    • A. 

      Exercise of authority

    • B. 

      Seniority

    • C. 

      Punctuality

    • D. 

      High productivity

  • 4. 
    Each of the following types of skills is required by supervisors EXCEPT
    • A. 

      technical skills.

    • B. 

      Conceptual skills.

    • C. 

      Competition skills.

    • D. 

      Administrative skills.

  • 5. 
    The ability to gather and interpret information falls under which of the following main categories of managerial skills?
    • A. 

      Conceptual skills

    • B. 

      Technical skills

    • C. 

      Human relations skills

    • D. 

      Administrative skills

  • 6. 
    Which of the following types of managerial skills is important for understanding the hidden rules by which an organization operates?
    • A. 

      Administrative

    • B. 

      Political

    • C. 

      Technical

    • D. 

      Conceptual

  • 7. 
    Which of the following supervisory roles involves representing a group as its symbolic head?
    • A. 

      Negotiator.

    • B. 

      Disturbance Handler.

    • C. 

      Figurehead

    • D. 

      Leader.

  • 8. 
    A supervisor who responds to crises that affect a group is acting in which of the following supervisory roles?  
    • A. 

      Monitor

    • B. 

      Negotiator

    • C. 

      Disturbance handler

    • D. 

      Disseminator

  • 9. 
    Which of the following is an example of the managerial role of spokesperson?
    • A. 

      Tracking departmental productivity

    • B. 

      Creating a manufacturing schedule

    • C. 

      Representing the department at meetings

    • D. 

      Dividing employees into work groups

  • 10. 
    Which of the following terms is commonly used to refer to the process of choosing from among available alternatives?
    • A. 

      Decision making

    • B. 

      Negotiating

    • C. 

      Problem solving

    • D. 

      Communicating

  • 11. 
    Programmed decisions are usually made under which of the following conditions?
    • A. 

      High certainty

    • B. 

      High risk

    • C. 

      High uncertainty

    • D. 

      Low structure

  • 12. 
    Efore engaging in the steps of the decision-making process, a supervisor should
    • A. 

      Perform a cost-benefit analysis of available alternatives.

    • B. 

      Collect information about each potential option.

    • C. 

      Identify possible alternatives for solving the problem.

    • D. 

      Consider whether making a decision is in fact necessary.

  • 13. 
    Principles of conduct that govern the behavior of an individual are known as  
    • A. 

      Loyalty

    • B. 

      Authority

    • C. 

      Ethics

    • D. 

      Responsibility

  • 14. 
    A supervisor demonstrates fairness through all of the following EXCEPT
    • A. 

      Dealing with employees honestly.

    • B. 

      Showing empathy for employees.

    • C. 

      disciplining employees leniently.

    • D. 

      Providing objective evaluations.

  • 15. 
    Which of the following questions would be most likely to help determine whether or not a behavior is ethical?  
    • A. 

      "Does it achieve my group's goals?"

    • B. 

      "Does it benefit me?"

    • C. 

      "Is it truthful?"

    • D. 

      "Will it enhance the status of my group?"

  • 16. 
    Which of the following terms is commonly used to refer to the right of a supervisor to give orders and expect subordinates to follow those orders?
    • A. 

      Authority

    • B. 

      Chain of command

    • C. 

      Duty

    • D. 

      Liability

  • 17. 
    Planning generally involves which of the following?
    • A. 

      Selecting future courses of action

    • B. 

      Ensuring product quality

    • C. 

      Troubleshooting technical problems

    • D. 

      Rewarding effective behavior

  • 18. 
    Which of the following terms is commonly used to refer to a plan that applies to an entire organization?
    • A. 

      Strategic

    • B. 

      Sectional

    • C. 

      Tactical

    • D. 

      Operational

  • 19. 
    Supervisory plans are usually derived from plans of
    • A. 

      Subordinates.

    • B. 

      Inventory control.

    • C. 

      Managerial peers.

    • D. 

      upper management.

  • 20. 
    Policies, rules, and procedures are examples of
    • A. 

      Single-use plans.

    • B. 

      Strategic plans.

    • C. 

      Standing plans.

    • D. 

      Supervisory plans.

  • 21. 
    Effective objectives are generally
    • A. 

      Broad.

    • B. 

      Numerous.

    • C. 

      Measurable.

    • D. 

      Verbal.

  • 22. 
    Objectives serve which of the following functions?
    • A. 

      Assessment

    • B. 

      Motivation

    • C. 

      Evaluation

    • D. 

      Feedback

  • 23. 
    Which of the following is usually established first within the strategic planning process?  
    • A. 

      Contingency plan

    • B. 

      Mission statement

    • C. 

      Standing plan

    • D. 

      Worker objectives

  • 24. 
    Which of the following reflects the primary difference between the two scheduling methods known as CPM (critical path method) and PERT (program evaluation and review technique)?
    • A. 

      PERT notes the dependences of project activities on each other, while CPM does not note the dependencies of project activities on each other.

    • B. 

      CPM notes the dependences of project activities on each other, while PERT does not note the dependencies of project activities on each other.

    • C. 

      PERT is generally used for projects with activities of certain duration, while CPM is used for projects with activities of unknown duration.

    • D. 

      CPM is generally used for projects with activities of certain duration, while PERT is used for projects with activities of unknown duration.

  • 25. 
    Which of the following terms is commonly used to refer to the phase of the planning process in which a supervisor determines how objectives will be achieved?
    • A. 

      Human resource planning

    • B. 

      Action planning

    • C. 

      Unified planning

    • D. 

      Agenda setting

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