Directs the work of others
Produces goods and services
Answers customers' questions
Repairs malfunctioning equipment
Making hiring decisions.
Recommending individuals for promotions.
Authorizing employee transfers.
Providing clerical assistance.
Exercise of authority
Seniority
Punctuality
High productivity
technical skills.
Conceptual skills.
Competition skills.
Administrative skills.
Conceptual skills
Technical skills
Human relations skills
Administrative skills
Administrative
Political
Technical
Conceptual
Negotiator.
Disturbance Handler.
Figurehead
Leader.
Monitor
Negotiator
Disturbance handler
Disseminator
Tracking departmental productivity
Creating a manufacturing schedule
Representing the department at meetings
Dividing employees into work groups
Decision making
Negotiating
Problem solving
Communicating
High certainty
High risk
High uncertainty
Low structure
Perform a cost-benefit analysis of available alternatives.
Collect information about each potential option.
Identify possible alternatives for solving the problem.
Consider whether making a decision is in fact necessary.
Loyalty
Authority
Ethics
Responsibility
Dealing with employees honestly.
Showing empathy for employees.
disciplining employees leniently.
Providing objective evaluations.
"Does it achieve my group's goals?"
"Does it benefit me?"
"Is it truthful?"
"Will it enhance the status of my group?"
Authority
Chain of command
Duty
Liability
Selecting future courses of action
Ensuring product quality
Troubleshooting technical problems
Rewarding effective behavior
Strategic
Sectional
Tactical
Operational
Subordinates.
Inventory control.
Managerial peers.
upper management.
Single-use plans.
Strategic plans.
Standing plans.
Supervisory plans.
Broad.
Numerous.
Measurable.
Verbal.
Assessment
Motivation
Evaluation
Feedback
Contingency plan
Mission statement
Standing plan
Worker objectives
PERT notes the dependences of project activities on each other, while CPM does not note the dependencies of project activities on each other.
CPM notes the dependences of project activities on each other, while PERT does not note the dependencies of project activities on each other.
PERT is generally used for projects with activities of certain duration, while CPM is used for projects with activities of unknown duration.
CPM is generally used for projects with activities of certain duration, while PERT is used for projects with activities of unknown duration.
Human resource planning
Action planning
Unified planning
Agenda setting