Principles Of Supervision DSST Part 1

25 Questions | By Kdawg907 | Last updated: Mar 21, 2022 | Total Attempts: 120

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1.

Which of the following defines the primary role of a supervisor?
- A.
  
  Directs the work of others
- B.
  
  Produces goods and services
- C.
  
  Answers customers' questions
- D.
  
  Repairs malfunctioning equipment
2.

Supervisors generally have responsibility for all of the following types of duties EXCEPT
- A.
  
  Making hiring decisions.
- B.
  
  Recommending individuals for promotions.
- C.
  
  Authorizing employee transfers.
- D.
  
  Providing clerical assistance.
3.

Which of the following job-related attributes distinguishes a supervisor from a nonmanagerial employee?
- A.
  
  Exercise of authority
- B.
  
  Seniority
- C.
  
  Punctuality
- D.
  
  High productivity
4.

Each of the following types of skills is required by supervisors EXCEPT
- A.
  
  technical skills.
- B.
  
  Conceptual skills.
- C.
  
  Competition skills.
- D.
  
  Administrative skills.
5.

The ability to gather and interpret information falls under which of the following main categories of managerial skills?
- A.
  
  Conceptual skills
- B.
  
  Technical skills
- C.
  
  Human relations skills
- D.
  
  Administrative skills
6.

Which of the following types of managerial skills is important for understanding the hidden rules by which an organization operates?
- A.
  
  Administrative
- B.
  
  Political
- C.
  
  Technical
- D.
  
  Conceptual
7.

Which of the following supervisory roles involves representing a group as its symbolic head?
- A.
  
  Negotiator.
- B.
  
  Disturbance Handler.
- C.
  
  Figurehead
- D.
  
  Leader.
8.

A supervisor who responds to crises that affect a group is acting in which of the following supervisory roles?
- A.
  
  Monitor
- B.
  
  Negotiator
- C.
  
  Disturbance handler
- D.
  
  Disseminator
9.

Which of the following is an example of the managerial role of spokesperson?
- A.
  
  Tracking departmental productivity
- B.
  
  Creating a manufacturing schedule
- C.
  
  Representing the department at meetings
- D.
  
  Dividing employees into work groups
10.

Which of the following terms is commonly used to refer to the process of choosing from among available alternatives?
- A.
  
  Decision making
- B.
  
  Negotiating
- C.
  
  Problem solving
- D.
  
  Communicating
11.

Programmed decisions are usually made under which of the following conditions?
- A.
  
  High certainty
- B.
  
  High risk
- C.
  
  High uncertainty
- D.
  
  Low structure
12.

Efore engaging in the steps of the decision-making process, a supervisor should
- A.
  
  Perform a cost-benefit analysis of available alternatives.
- B.
  
  Collect information about each potential option.
- C.
  
  Identify possible alternatives for solving the problem.
- D.
  
  Consider whether making a decision is in fact necessary.
13.

Principles of conduct that govern the behavior of an individual are known as
- A.
  
  Loyalty
- B.
  
  Authority
- C.
  
  Ethics
- D.
  
  Responsibility
14.

A supervisor demonstrates fairness through all of the following EXCEPT
- A.
  
  Dealing with employees honestly.
- B.
  
  Showing empathy for employees.
- C.
  
  disciplining employees leniently.
- D.
  
  Providing objective evaluations.
15.

Which of the following questions would be most likely to help determine whether or not a behavior is ethical?
- A.
  
  "Does it achieve my group's goals?"
- B.
  
  "Does it benefit me?"
- C.
  
  "Is it truthful?"
- D.
  
  "Will it enhance the status of my group?"
16.

Which of the following terms is commonly used to refer to the right of a supervisor to give orders and expect subordinates to follow those orders?
- A.
  
  Authority
- B.
  
  Chain of command
- C.
  
  Duty
- D.
  
  Liability
17.

Planning generally involves which of the following?
- A.
  
  Selecting future courses of action
- B.
  
  Ensuring product quality
- C.
  
  Troubleshooting technical problems
- D.
  
  Rewarding effective behavior
18.

Which of the following terms is commonly used to refer to a plan that applies to an entire organization?
- A.
  
  Strategic
- B.
  
  Sectional
- C.
  
  Tactical
- D.
  
  Operational
19.

Supervisory plans are usually derived from plans of
- A.
  
  Subordinates.
- B.
  
  Inventory control.
- C.
  
  Managerial peers.
- D.
  
  upper management.
20.

Policies, rules, and procedures are examples of
- A.
  
  Single-use plans.
- B.
  
  Strategic plans.
- C.
  
  Standing plans.
- D.
  
  Supervisory plans.
21.

Effective objectives are generally
- A.
  
  Broad.
- B.
  
  Numerous.
- C.
  
  Measurable.
- D.
  
  Verbal.
22.

Objectives serve which of the following functions?
- A.
  
  Assessment
- B.
  
  Motivation
- C.
  
  Evaluation
- D.
  
  Feedback
23.

Which of the following is usually established first within the strategic planning process?
- A.
  
  Contingency plan
- B.
  
  Mission statement
- C.
  
  Standing plan
- D.
  
  Worker objectives
24.

Which of the following reflects the primary difference between the two scheduling methods known as CPM (critical path method) and PERT (program evaluation and review technique)?
- A.
  
  PERT notes the dependences of project activities on each other, while CPM does not note the dependencies of project activities on each other.
- B.
  
  CPM notes the dependences of project activities on each other, while PERT does not note the dependencies of project activities on each other.
- C.
  
  PERT is generally used for projects with activities of certain duration, while CPM is used for projects with activities of unknown duration.
- D.
  
  CPM is generally used for projects with activities of certain duration, while PERT is used for projects with activities of unknown duration.
25.

Which of the following terms is commonly used to refer to the phase of the planning process in which a supervisor determines how objectives will be achieved?
- A.
  
  Human resource planning
- B.
  
  Action planning
- C.
  
  Unified planning
- D.
  
  Agenda setting