Principles Of Supervision DSST Part 2

25 Questions | Total Attempts: 124

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DSST Quizzes & Trivia

Questions and Answers
  • 1. 
    A supervisor can effectively delegate which of the following types of tasks?
    • A. 

      Conflict resolution

    • B. 

      Routine duties

    • C. 

      Assignment of work

    • D. 

      Handling motivation problems

  • 2. 
    Which of the following tools is used by supervisors to track how their time is spent?
    • A. 

      Time management matrix

    • B. 

      Priority chart

    • C. 

      Time log

    • D. 

      Pareto graph

  • 3. 
    Older, more established organizations tend to be organized according to which of the following structures?  
    • A. 

      Line and staff organization

    • B. 

      One-person organization 

    • C. 

      Line organization

    • D. 

      One-person with assistants

  • 4. 
    Which of the following types of authority is based directly on the relationship between a supervisor and his or her employees?
    • A. 

      Staff authority

    • B. 

      Centralized authority

    • C. 

      Parity

    • D. 

      Line authority

  • 5. 
    In a highly centralized organization, decisions are most likely to be made by  
    • A. 

      Supervisors.

    • B. 

      Middle management.

    • C. 

      top management.

    • D. 

      Team members.

  • 6. 
    Which of the following organizations is most likely to have a highly centralized structure?  
    • A. 

      An organization that is spread out over diverse geographic locations.

    • B. 

      An organization that has grown by acquiring other companies.

    • C. 

      An organization that has few well-qualified and well-trained managers.

    • D. 

      An organization that has an effective control system for monitoring performance.

  • 7. 
    Which of the following most likely represents a disadvantage of decentralization?
    • A. 

      Lower level managers have higher job satisfaction.

    • B. 

      Decisions are made and implemented more expediently.

    • C. 

      Top management has less control over day-to-day decision making.

    • D. 

      Top management is free to focus on important organizational priorities.

  • 8. 
    Each of the following represents one of the major types of organizational structure EXCEPT
    • A. 

      Matrix.

    • B. 

      Functional.

    • C. 

      Productivity.

    • D. 

      divisional.

  • 9. 
    A matrix structure is most likely to combine which two types of departmentalization?
    • A. 

      Functional and divisional

    • B. 

      Functional and customer

    • C. 

      Customer and geographical

    • D. 

      Product and geographical

  • 10. 
    Matrix structures are also commonly referred to using which of the following terms?  
    • A. 

      Technical structure

    • B. 

      Project structure

    • C. 

      Informal structure

    • D. 

      Radical structure

  • 11. 
    Span of control is important within an organization because it determines the  
    • A. 

      Number of goals that an organization seeks to accomplish

    • B. 

      Number of routine tasks an employee is assigned

    • C. 

      Number of levels and managers in an organization

    • D. 

      Percentage of employees retained by an organization

  • 12. 
    The number of individuals that a manager can effectively supervise
    • A. 

      Is generally accepted to be 12 persons.

    • B. 

      Is generally accepted to be 5–7 persons.

    • C. 

      varies depending upon different organizational factors.

    • D. 

      Is generally accepted to be 3–8 persons.

  • 13. 
    Span of control is also known as
    • A. 

      Unity of command.

    • B. 

      Unity of direction.

    • C. 

      Organizational span.

    • D. 

      Span of management.

  • 14. 
    Which of the following helps to preserve the concept of an unbroken line of authority within an organization?
    • A. 

      Unity of command

    • B. 

      Delegation

    • C. 

      Managerial duty

    • D. 

      Equal opportunity

  • 15. 
    Which of the following management principles dictates that workers should receive orders from only one superior?
    • A. 

      Centralization

    • B. 

      Unity of direction

    • C. 

      Subordination of the individual

    • D. 

      Unity of command

  • 16. 
    The supervisory function of staffing generally involves each of the following activities EXCEPT
    • A. 

      Hiring.

    • B. 

      Recruiting.

    • C. 

      training.

    • D. 

      Measuring performance.

  • 17. 
    Which of the following terms is commonly used to refer to the list of the personal characteristics required to perform a job?  
    • A. 

      Job specification

    • B. 

      Job posting

    • C. 

      Job analysis

    • D. 

      Job description

  • 18. 
    Which of the following terms is commonly used to describe the process of gathering information relevant to the performance of specific jobs?
    • A. 

      Job analysis

    • B. 

      Performance evaluation

    • C. 

      Position control

    • D. 

      Option 4

  • 19. 
    Which of the following laws prohibits discrimination based on physical or mental disabilities by private employers with more than 15 employees?
    • A. 

      Equal Employment Opportunity Act of 1972

    • B. 

      Americans with Disabilities Act of 1990

    • C. 

      Rehabilitation Act of 1973

    • D. 

      Civil Service Reform Act of 1978

  • 20. 
    Each of the following represents an example of a protected group EXCEPT  
    • A. 

      Elderly workers.

    • B. 

      Minorities.

    • C. 

      disabled persons.

    • D. 

      Clerical workers.

  • 21. 
    The Employee Polygraph Protection Act of 1988 resulted in  
    • A. 

      Prevention of lie detector use in worker's compensation cases only.

    • B. 

      Incorporation of lie detector use for employee hiring and firing.

    • C. 

      Incorporation of lie detector use in employee hiring but not investigations.

    • D. 

      Prevention of lie detector use in most employment decisions.

  • 22. 
    Which of the following terms is commonly used to refer to the process by which an organization's employees submit applications to an open position within the organization?
    • A. 

      Promotions

    • B. 

      Job bidding

    • C. 

      Job posting

    • D. 

      Transfers

  • 23. 
    Which of the following terms is commonly used to refer to the publicizing of a job vacancy within an organization?
    • A. 

      Job specification

    • B. 

      Job bidding

    • C. 

      Job posting

    • D. 

      Job recruiting

  • 24. 
    Each of the following represents an advantage of the structured interview technique EXCEPT the
    • A. 

      Same types of information are gathered about all applicants.

    • B. 

      Structure ensures that all questions are asked of all interviewees.

    • C. 

      Interviews help minimize the personal bias of the interviewer.

    • D. 

      Interviews encourage applicants to talk freely and in depth.

  • 25. 
    The process of introducing a newly hired employee to an organization and to his or her job is known as  
    • A. 

      Orientation.

    • B. 

      Training.

    • C. 

      Internship

    • D. 

      Apprenticeship.

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