DECA Woodlands Quiz 1 tests knowledge on business management, focusing on operations, marketing, and sales strategies within a coffee shop context.
Ignore the complaint as long as possible
Allow the complaint to work itself out
Identify the cause(s) of the complaint
Wait until the complaint becomes a grievance
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Measure customer loyalty in terms of overall reorder sales.
Determine if the item should be eliminated from the product line.
Evaluate the company's overall financial status.
Rate the relationship between sales personnel and their customers.
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Consume resources.
Create waste.
Control pollution.
Collect samples.
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Meeting face-to-face.
Being insulting or rude.
Asking questions.
Discussing finances.
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Sole proprietorship
Corporation
Limited partnership
Partnership
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Customer service.
Cooking capacity.
Product mix.
Sales revenue.
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Conventional.
Extensive.
Accurate.
Unusual.
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Using a quotation
Making an appeal for action
Using humor
Making a comparison
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Ask the room number the client will be staying in
Ask how large the hotel is.
Find out how large the parking lot is.
Get a confirmation number.
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Paying a higher wage to women who have many years of seniority
Paying bonuses to men for accomplishing specific sales goals
Paying a different wage to men and women doing comparable work
Paying a different wage to men and women doing the same work
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Active listening.
Communication.
Listening.
Nonverbal communication.
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Constructive criticism serves no useful purpose.
Constructive criticism should result in change.
People who use constructive criticism are aggressive.
People should resent receiving constructive criticism.
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Update your personal diary.
Decide which tests to take.
Compare yourself to others.
Clarify your own thinking.
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Promotional plan.
Marketing mix.
Balance sheet.
Activity quota.
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Distribution
Product/Service management
Financing
Promotion
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Posting of available positions
List of employees who will be promoted
Well-publicized expansion plans
Dates of an upcoming special sale
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Paying taxes on
Stockpiling
Running out of
Depreciating
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Supply is greater than demand.
Supply and demand are equal.
Demand is greater than supply.
The supply of services increases.
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Opt-in e-mail
Presentation software
A database
A CAD program
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Two different types of quick-serve restaurant supply businesses export goods and sell the items below cost
One quick-serve restaurant supply business agrees to sell a brand item to a customer for 10 percent less than its competitor.
One quick-serve restaurant supply business acquires another business so that it can expand its product line.
Two competing quick-serve restaurant supply businesses agree to set the same price for similar items in their product lines.
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Dummy invoice.
Purchase order.
Receiving log.
Bill of lading.
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On different levels
At the same level
At a low level
On high levels
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Lending institutions do not usually require loan applicants to submit a business plan.
The operating plan details information regarding the business's services.
Owners often use business plans as a tool to help them achieve their objectives.
A corporation is the only legal form of business ownership that should develop a business plan.
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Location of the business
Willingness to assume risk
Size of the community
Stage of product's life cycle
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Storing
Destroying
Creating
Retrieving
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Unreasonable means for increasing revenues.
Disorganized method of manufacturing products.
Reasonable way to make a profit.
Organized effort to produce goods and services.
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Fill orders within a specified amount of time
Organize warehouse to handle orders
Prepare orders for shipment
Develop a procedure for invoicing orders quickly
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Carelessly.
Aggressively.
Unethically.
Recklessly.
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Prize promotions
Introductory discounts
Gift premiums
Loyalty programs
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External
Internal
Market
Economic
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Researching, collecting information, reporting
Planning, organizing, staffing, directing, controlling
Evaluating, motivating, training
Budgeting, scheduling, developing procedures, delegating
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Provocative branding.
Environmental labeling.
Political lobbying.
Cause packaging.
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Socially responsible.
Economically unsound.
Legally reasonable.
Politically correct.
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It can reach less affluent business-services markets.
Consumer privacy is secure.
Information is available on demand.
Service businesses don't need to target markets.
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Population changes
Location of the cafeteria
Changes in demand
New competitors
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Publicity.
Competition
Regulation
Conflict
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QVC.
E-mail.
Electronic retailing.
Telemarketing.
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Profitability.
Competition.
Management.
Technology.
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Full-time students
Unemployed job seekers
Part-time workers
Full-time employees
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Pure
Natural
Human
Speculative
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Obtain advance orders for goods and services.
Turn out the most products at the least cost.
Make an accurate forecast of sales.
Charge higher prices than competitors.
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Marketing
Expanding
Reducing
Promoting
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Customers expect to receive significant discounts.
Businesses must pay transportation charges.
Most customers are only willing to pay a certain price.
Many businesses need to obtain warehouse space.
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Being objective.
Using "you" statements.
Using "I" statements.
Listening to feedback.
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Creating awareness.
Improving an image.
Providing more jobs.
Increasing prices.
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Fiscal year.
Calendar year.
Quarter at a time.
Month at a time.
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Pricing
Personal selling
Sales promotion
Advertising
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Bulk displays are less expensive.
Bulk produce looks fresh longer.
Losses caused by customer handling are reduced.
Produce can be marked individually with price labels.
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