Trivia On Sales Follow-up: Quiz!

10 Questions | Total Attempts: 61

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Trivia On Sales Follow-up: Quiz!

What do you know about sales follow-up? Salespeople are important because they are major problem solvers. They want to help the customer choose something they know they will be happy with their purchase. It must fall in line with the customer’s needs. Salespeople know how and why a product or service will benefit a customer. This sales follow-up quiz will demonstrate your sales intelligence.


Questions and Answers
  • 1. 
    Scenario 1: You are chatting with a customer, and the customer is asking you about dropshipping. After you provided all details and links, you need to:
    • A. 

      Close chat from your side, since you provided reply to customer

    • B. 

      Need to ask about interested products/proactively inform customer about our current promotion/deal, etc.

  • 2. 
    Scenario 2: You are chatting with a VIP customer, who is asking you to check the order status for his recent order. After you provided all details and links regarding the customer's order, you are :
    • A. 

      Close chat from your side, since you provided reply to customer

    • B. 

      Need to ask about interested products/proactively inform customer about our current promotion/deal, etc.

  • 3. 
    Scenario 3: You are chatting with a customer, and the customer is interested in mobile phones. You provided all details to the customer, and asking the customer "Is there anything else I can assist you within today?". The customer is satisfied with your response, and he said "No". Your action:
    • A. 

      Proactively provide some promotion from your side before you close the chat

    • B. 

      Asking customer to close chat

    • C. 

      Simply close chat

  • 4. 
    Scenario 4: You are checking "General Enquiries" tickets. The customer is asking about shipping options, and he's a new customer. Do you think it is necessary to add sales attempts at the end of your reply in the ticket?
    • A. 

      Yes, definitely, we need to be more proactive, specially with new customer. It's potential chance to get more active customers.

    • B. 

      No, no need to add anything else

  • 5. 
    Scenario 5: The customer is calling you. He is a new customer, and very interested to start a business with Chinavasion. You are kindly educated the customer on phone, provide all the needed information. Do you think it is necessary to bring customer's attraction and provide key benefits of Chinavasion, such as a 12-month warranty, delivery guarantee, 24/7 live chat services, etc.?
    • A. 

      Yes, customer should know all details and benefits

    • B. 

      No, it's not necessary to provide details to customer

  • 6. 
    Scenario 6: You are chatting with a customer. The customer is asking stock updates about a few tablets. After you provided all details and links, you need to:
    • A. 

      Simply close chat

    • B. 

      Ask customer to close chat

    • C. 

      Provide some additional information to customer regarding our current deal, promotion, etc. and then kindly ask customer to close chat

  • 7. 
    Scenario 7: You are chatting with a customer. The customer is not happy with the device, these are some issues with products. After you authorized a new ticket to a follow-up case, and customer is happy with your services, you think it's a good idea to have a sales conversation?
    • A. 

      Yes, customer is in good mood, and willing to continue our discussion

    • B. 

      No, this is not necessary

  • 8. 
    Please choose correct answer:
    • A. 

      It's correct to add sales conversation in the between during live chat session, even customer is not satisfied with the reply and come back again to the initial question

    • B. 

      It's correct to add some sales points after customer got all details regarding initial tasks and satisfied with reply

  • 9. 
    Please choose correct answer:
    • A. 

      It's absolutely correct, to add sales tasks again and again from our side, even customer is becoming angry and unhappy about it

    • B. 

      Since our goal is to make our customers happy and satisfied, we need to be very careful and care about chat session. Customer should get everything from our side, but in nice, polite, formal and positive manner. Reply should be not robotic and negative.

  • 10. 
    Please choose correct answer:
    • A. 

      We should always focus on customer’s needs in highest priority

    • B. 

      We should always focus on how many times we provided sales tasks during chat

    • C. 

      We should only focus on sales, if customer is not ordering, no need to add any additions

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