What do you know about sales follow-up? Salespeople are important because they are major problem solvers. They want to help the customer choose something they know they will be happy with their purchase. It must fall in line with the customer’s needs. Salespeople know how and why a product or service will benefit a customer. This sales follow-up quiz will demonstrate your sales intelligence.
Yes, customer is in good mood, and willing to continue our discussion
No, this is not necessary
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Yes, definitely, we need to be more proactive, specially with new customer. It's potential chance to get more active customers.
No, no need to add anything else
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Yes, customer should know all details and benefits
No, it's not necessary to provide details to customer
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Simply close chat
Ask customer to close chat
Provide some additional information to customer regarding our current deal, promotion, etc. and then kindly ask customer to close chat
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It's correct to add sales conversation in the between during live chat session, even customer is not satisfied with the reply and come back again to the initial question
It's correct to add some sales points after customer got all details regarding initial tasks and satisfied with reply
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We should always focus on customer’s needs in highest priority
We should always focus on how many times we provided sales tasks during chat
We should only focus on sales, if customer is not ordering, no need to add any additions
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Close chat from your side, since you provided reply to customer
Need to ask about interested products/proactively inform customer about our current promotion/deal, etc.
Proactively provide some promotion from your side before you close the chat
Asking customer to close chat
Simply close chat
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It's absolutely correct, to add sales tasks again and again from our side, even customer is becoming angry and unhappy about it
Since our goal is to make our customers happy and satisfied, we need to be very careful and care about chat session. Customer should get everything from our side, but in nice, polite, formal and positive manner. Reply should be not robotic and negative.
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