Business Quiz About CoNFLict And Negotiations

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Lesliejmiller
L
Lesliejmiller
Community Contributor
Quizzes Created: 1 | Total Attempts: 789
| Attempts: 789
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/14 Questions

    What is the Integrative negotiating strategy?

    • Each party wants to win
    • Parties want a resolution that will satisfy both
    • Negotiation is power-based
Please wait...
About This Quiz

Conflict and negotiation are aspects of running a business. Business owners face conflict with partners, managers, employees and the general public. Negotiation is often necessary to create an amicable solution for all parties involved in the conflict.
Take this Business quiz about Conflict and Negotiations to know more!

Business Quiz About Conflict And Negotiations - Quiz

Quiz Preview

  • 2. 

    What is the Distributive negotiating strategy?

    • Traditional form of bargaining where the parties share their interests

    • Parties strive for compromise

    • Parties generally take an adversarial approach to win

    Correct Answer
    A. Parties generally take an adversarial approach to win
    Explanation
    The Distributive negotiating strategy refers to a traditional form of bargaining where the parties involved take an adversarial approach in order to win. This means that each party focuses on their own interests and tries to gain as much as possible, often at the expense of the other party. This strategy is characterized by a competitive mindset rather than a cooperative one, and parties may not prioritize compromise or sharing interests.

    Rate this question:

  • 3. 

    How do we respond to conflict?

    Correct Answer
    Avoidance Accomodation Competition Compromise
    Explanation
    The question asks about how we respond to conflict, and the answer options are avoidance, accommodation, competition, and compromise. These are all different ways in which people may respond to conflict. Avoidance involves ignoring or avoiding the conflict altogether. Accommodation involves giving in or compromising to maintain harmony. Competition involves asserting one's own interests and trying to win the conflict. Compromise involves finding a middle ground or reaching a mutually beneficial solution.

    Rate this question:

  • 4. 

    What are two approaches used when addressing conflict?

    Correct Answer
    Positional Interest-based
    Explanation
    The two approaches used when addressing conflict are positional and interest-based. The positional approach involves taking a firm stance on a particular position or point of view, often leading to a win-lose outcome. On the other hand, the interest-based approach focuses on understanding the underlying needs, concerns, and interests of all parties involved, with the aim of finding a mutually beneficial solution. This approach promotes collaboration and win-win outcomes.

    Rate this question:

  • 5. 

    What are te three categories/stages of organizational conflicts?

    Correct Answer
    Bumps Bruises Head Bangers
    Explanation
    The three categories/stages of organizational conflicts are bumps, bruises, and head bangers. These categories represent different levels of conflict intensity and escalation within an organization. Bumps refer to minor conflicts that can be easily resolved through communication and negotiation. Bruises represent conflicts that have escalated to a certain extent, causing some damage to relationships and requiring more effort to resolve. Head bangers are the most severe conflicts that often involve intense emotions, power struggles, and may require intervention from higher authorities to find a resolution.

    Rate this question:

  • 6. 

    What are the two most common negotiating strategies?

    Correct Answer
    Distributive Integrative
    Explanation
    Distributive and integrative are the two most common negotiating strategies. Distributive negotiation involves a win-lose approach, where each party tries to maximize their own gains and minimize losses. This strategy is commonly used when there is a fixed amount of resources to be divided. On the other hand, integrative negotiation focuses on a win-win approach, where both parties work together to find a mutually beneficial solution. This strategy is used when there are multiple issues to be addressed and opportunities for collaboration and creative problem-solving.

    Rate this question:

  • 7. 

    What are the three approaches to addressing conflict?

    Correct Answer
    Power-based Rights-based Interest-based
    Explanation
    The three approaches to addressing conflict are power-based, rights-based, and interest-based. In power-based approach, conflicts are resolved by exerting power and authority over the other party. Rights-based approach focuses on resolving conflicts based on legal rights and principles. Interest-based approach involves finding common ground and reaching a mutually beneficial solution by addressing the underlying interests and needs of both parties.

    Rate this question:

  • 8. 

    What are two behaviors that are exhibited during conflict?

    Correct Answer
    Degree of assertiveness Degree of cooperativeness
    Explanation
    During a conflict, individuals may exhibit different behaviors. The degree of assertiveness refers to the level of confidence and self-assuredness displayed by a person in expressing their needs, opinions, and desires. This behavior involves standing up for oneself and advocating for one's own interests. On the other hand, the degree of cooperativeness refers to the willingness of individuals to work together, find common ground, and collaborate in order to resolve the conflict. This behavior involves being open to compromise, listening to others' perspectives, and seeking mutually beneficial solutions.

    Rate this question:

  • 9. 

    What are the five modes of responding to conflict?

    Correct Answer
    Avoiding Accommodating Compromising Competing Collaborating
    Explanation
    These are the five modes of responding to conflict. Avoiding refers to avoiding or ignoring the conflict altogether. Accommodating involves giving in to the other party's demands or needs. Compromising entails finding a middle ground or reaching a mutually acceptable solution. Competing involves assertively pursuing one's own needs or goals at the expense of the other party. Collaborating refers to working together to find a win-win solution that satisfies both parties' needs and goals.

    Rate this question:

  • 10. 

    What are the three channels of communication?

    Correct Answer
    Nonverbal Verbal Para-verbal
    Explanation
    The three channels of communication are nonverbal, verbal, and para-verbal. Nonverbal communication refers to the use of body language, facial expressions, and gestures to convey messages. Verbal communication involves the use of spoken or written words to express thoughts and ideas. Para-verbal communication includes the tone, pitch, and volume of speech, as well as other vocal cues such as pauses and emphasis. These three channels work together to facilitate effective communication.

    Rate this question:

  • 11. 

    List the nonverbal communications behavior areas.

    Correct Answer
    Personal appearance Body movements Facial expressions Touching Use of time
    Explanation
    The question asks for the nonverbal communication behavior areas. The given answer lists personal appearance, body movements, facial expressions, touching, and use of time. These are all examples of nonverbal communication behaviors that can convey messages and meaning without the use of words. Personal appearance refers to how a person presents themselves physically, body movements include gestures and posture, facial expressions convey emotions, touching can communicate comfort or aggression, and use of time can indicate attentiveness or impatience.

    Rate this question:

  • 12. 

    What are three parts of all messages?

    Correct Answer
    Content Feelings Relationship
    Explanation
    All messages consist of three essential parts: content, feelings, and relationship. Content refers to the actual information being conveyed in the message. Feelings refer to the emotions and attitudes expressed by the sender and perceived by the receiver. Relationship refers to the nature of the connection between the sender and the receiver, including their roles, status, and level of familiarity. These three parts are crucial in effective communication as they contribute to the overall understanding and interpretation of the message.

    Rate this question:

  • 13. 

    What are four levels of communication?

    Correct Answer
    Not hearing Hearing Hearing feelings Therapeutic listening
    Explanation
    The four levels of communication mentioned in the answer are: not hearing, hearing, hearing feelings, and therapeutic listening. These levels represent different stages or aspects of communication. "Not hearing" refers to a lack of attention or understanding, while "hearing" indicates the basic act of receiving and understanding information. "Hearing feelings" suggests the ability to understand and empathize with the emotions behind the communication. Lastly, "therapeutic listening" implies a deeper level of active and empathetic listening, often used in counseling or therapy settings.

    Rate this question:

  • 14. 

    What are the five steps in conflict resolution?

    Correct Answer
    Assessing the situation Clarifying the problem Define interset and find common ground Generating options Decision making and implementation
    Explanation
    The five steps in conflict resolution are assessing the situation, clarifying the problem, defining interests and finding common ground, generating options, and decision making and implementation. These steps are necessary in order to effectively resolve conflicts by understanding the situation, identifying the issues, finding commonalities, brainstorming solutions, and making a decision that will be implemented to resolve the conflict.

    Rate this question:

Quiz Review Timeline (Updated): Apr 7, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 07, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 21, 2009
    Quiz Created by
    Lesliejmiller
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.