Business Quiz About Conflict And Negotiations
14 Questions
| Total Attempts: 281
Conflict and negotiation are aspects of running a business. Business owners face conflict with partners, managers, employees and the general public. Negotiation is often necessary to create an amicable solution for all parties involved in the conflict. Take this Business quiz about Conflict and Negotiations to know more!
Questions and Answers
- 1.How do we respond to conflict?
- 2.What are two approaches used when addressing conflict?
- 3.What are te three categories/stages of organizational conflicts?
- 4.What are the two most common negotiating strategies?
- 5.What is the Distributive negotiating strategy?
- A.
Traditional form of bargaining where the parties share their interests
- B.
Parties strive for compromise
- C.
Parties generally take an adversarial approach to win
- 6.What is the Integrative negotiating strategy?
- A.
Each party wants to win
- B.
Parties want a resolution that will satisfy both
- C.
Negotiation is power-based
- 7.What are the three approaches to addressing conflict?
- 8.What are two behaviors that are exhibited during conflict?
- 9.What are the five modes of responding to conflict?
- 10.What are the three channels of communication?
- 11.List the nonverbal communications behavior areas.
- 12.What are three parts of all messages?
- 13.What are four levels of communication?
- 14.What are the five steps in conflict resolution?
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