Cnxn_edge Out_module 2_review Assessment

10 Questions

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Assessment Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following is included in the sales cycle? (select all that apply)
    • A. 

      Visits:number of properties visited in a day

    • B. 

      Introduction: number of people we introduced ourselves to

    • C. 

      Presentation: number of people we discussed the service offering to

    • D. 

      Signature: number of signatures (sales)

  • 2. 
    When on property you are representing DIRECTV and/or Dish Network?
    • A. 

      True

    • B. 

      False

  • 3. 
    If the property representative is hesitant about signing what can you offer them as an additional incentive?
    • A. 

      Comp Account

    • B. 

      $50.00

    • C. 

      Gift Basket

  • 4. 
    Which of the following involves understanding the basics of objections? (select all that apply)
    • A. 

      Repeating the objection simply clarifies it for both you and the customer

    • B. 

      Ask questions to be sure you drive down to the real objection or resistance

    • C. 

      Always confirm the objection is overcome before proceeding

  • 5. 
    The first objection is often not the real objection - it's just a defense?
    • A. 

      True

    • B. 

      False

  • 6. 
    When handling objections what is the correct process?
    • A. 

      Repeat the objection, Ask a clarifying question, Respond to the objection, Confirm the objection is overcome

    • B. 

      Repeat the objection, Respond to the objection, Ask a clarifying question, Confirm the objection is overcome

    • C. 

      Repeat the objection, Respond to the objection, Confirm the objection is overcome, Ask a clarifying question,

  • 7. 
    If the property employee objects by simply saying "I can't sign this", what would you do to overcome this? (select all that apply)
    • A. 

      State this form is to just acknowledge that we've spoken

    • B. 

      State that by signing this form DIRECTV will provide a free comp account

    • C. 

      Ask to speak to someone else that can make those decisions

  • 8. 
    If the property representative is hesitant about giving you a map what would you say? (select all that apply)
    • A. 

      It helps DIRECTV and Dish match addressess to subscribers to better service them

    • B. 

      It allow us to get directions inside the community to better service the residents by easily finding their home and making appointments on time

    • C. 

      By having the map we wont have to bother you (office staff)

  • 9. 
    If the property representative states they do not want door-to-door on property what should you do?
    • A. 

      Tell them sorry but were going door-to-door

    • B. 

      Write "no door-to-door" on acknowledgement form on the side, have them initial next to the text

    • C. 

      Tell them ok then do door-to-door anyway

  • 10. 
    Which sales approach would be recommended when trying to get the property employee to sign the acknowledgement?
    • A. 

      Assumptive

    • B. 

      Agressive

    • C. 

      Used car salesman

    • D. 

      Apologetic