Cnxn_edge Out_module 2_review Assessment

10 Questions | By Cnxn_train | Updated: Mar 20, 2022 | Attempts: 72

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1.

Which of the following is included in the sales cycle? (select all that apply)
- A.
  
  Visits:number of properties visited in a day
- B.
  
  Introduction: number of people we introduced ourselves to
- C.
  
  Presentation: number of people we discussed the service offering to
- D.
  
  Signature: number of signatures (sales)
2.

When on property you are representing DIRECTV and/or Dish Network?
- A.
  
  True
- B.
  
  False
3.

If the property representative is hesitant about signing what can you offer them as an additional incentive?
- A.
  
  Comp Account
- B.
  
  $50.00
- C.
  
  Gift Basket
4.

Which of the following involves understanding the basics of objections? (select all that apply)
- A.
  
  Repeating the objection simply clarifies it for both you and the customer
- B.
  
  Ask questions to be sure you drive down to the real objection or resistance
- C.
  
  Always confirm the objection is overcome before proceeding
5.

The first objection is often not the real objection - it's just a defense?
- A.
  
  True
- B.
  
  False
6.

When handling objections what is the correct process?
- A.
  
  Repeat the objection, Ask a clarifying question, Respond to the objection, Confirm the objection is overcome
- B.
  
  Repeat the objection, Respond to the objection, Ask a clarifying question, Confirm the objection is overcome
- C.
  
  Repeat the objection, Respond to the objection, Confirm the objection is overcome, Ask a clarifying question,
7.

If the property employee objects by simply saying "I can't sign this", what would you do to overcome this? (select all that apply)
- A.
  
  State this form is to just acknowledge that we've spoken
- B.
  
  State that by signing this form DIRECTV will provide a free comp account
- C.
  
  Ask to speak to someone else that can make those decisions
8.

If the property representative is hesitant about giving you a map what would you say? (select all that apply)
- A.
  
  It helps DIRECTV and Dish match addressess to subscribers to better service them
- B.
  
  It allow us to get directions inside the community to better service the residents by easily finding their home and making appointments on time
- C.
  
  By having the map we wont have to bother you (office staff)
9.

If the property representative states they do not want door-to-door on property what should you do?
- A.
  
  Tell them sorry but were going door-to-door
- B.
  
  Write "no door-to-door" on acknowledgement form on the side, have them initial next to the text
- C.
  
  Tell them ok then do door-to-door anyway
10.

Which sales approach would be recommended when trying to get the property employee to sign the acknowledgement?
- A.
  
  Assumptive
- B.
  
  Agressive
- C.
  
  Used car salesman
- D.
  
  Apologetic