Cnxn_edge Out_module 2_review Assessment

The sales cycle includes the number of properties visited in a day, the number of people we introduced ourselves to, the number of people we discussed the service offering to, and the number of signatures (sales) obtained.

A comp account can be offered as an additional incentive to a hesitant property representative. This means that the representative will receive a complimentary account or free access to certain services or benefits. This can be a valuable incentive for them to overcome their hesitation and sign the agreement.

The statement suggests that the first objection raised by someone may not be their true objection, but rather a defensive response. This implies that people may initially express objections that are not their genuine concerns, possibly as a way to protect themselves or avoid revealing their true thoughts or feelings. This highlights the importance of digging deeper and asking further questions to uncover the underlying issues or objections that may be present.

The correct answer is to write "no door-to-door" on the acknowledgement form on the side and have them initial next to the text. This ensures that there is a record of the property representative's preference and their acknowledgement of it.

The assumptive sales approach would be recommended when trying to get the property employee to sign the acknowledgement. This approach assumes that the employee will sign the acknowledgement and presents it as a natural next step in the process. It is a confident and persuasive approach that can increase the likelihood of getting the desired outcome.

This statement suggests that when someone is on a particular property, they are representing either DIRECTV or Dish Network. The word "true" indicates that this statement is correct.

The correct answer involves understanding the basics of objections by repeating the objection to clarify it for both you and the customer, asking questions to drive down to the real objection or resistance, and always confirming that the objection is overcome before proceeding.

Having a map helps DIRECTV and Dish match addresses to subscribers, allowing them to provide better service. It also enables them to get directions inside the community, making it easier to find residents' homes and arrive on time for appointments. Additionally, having a map means that the office staff won't be bothered as frequently.

The correct process when handling objections is to first repeat the objection to ensure understanding. Then, ask a clarifying question to gather more information and address any misunderstandings. Next, respond to the objection by providing relevant information or addressing concerns. Finally, confirm that the objection has been overcome by checking if the customer is satisfied or if any further objections remain.

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