This assessment, part of the CNXN Edge Out Module 2, tests knowledge on sales cycle elements, representation roles, incentive strategies, objection handling, and objection process understanding. It's designed to enhance sales skills and customer engagement strategies.
Comp Account
$50.00
Gift Basket
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True
False
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Tell them sorry but were going door-to-door
Write "no door-to-door" on acknowledgement form on the side, have them initial next to the text
Tell them ok then do door-to-door anyway
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Assumptive
Agressive
Used car salesman
Apologetic
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True
False
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Repeating the objection simply clarifies it for both you and the customer
Ask questions to be sure you drive down to the real objection or resistance
Always confirm the objection is overcome before proceeding
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It helps DIRECTV and Dish match addressess to subscribers to better service them
It allow us to get directions inside the community to better service the residents by easily finding their home and making appointments on time
By having the map we wont have to bother you (office staff)
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Repeat the objection, Ask a clarifying question, Respond to the objection, Confirm the objection is overcome
Repeat the objection, Respond to the objection, Ask a clarifying question, Confirm the objection is overcome
Repeat the objection, Respond to the objection, Confirm the objection is overcome, Ask a clarifying question,
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State this form is to just acknowledge that we've spoken
State that by signing this form DIRECTV will provide a free comp account
Ask to speak to someone else that can make those decisions
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