Chapter-7 Practice Quiz, 4th Period

Influence is the ability to have an impact or sway over the actions, decisions, or opinions of others. When a person has influence, they have the power to affect the behavior or choices of others. Therefore, it is true that influence enables a person to affect the actions of others.

The given statement is correct. Management style refers to the approach or method that a manager uses to interact with and lead their employees. It encompasses how a manager communicates, delegates tasks, provides feedback, and supports the development of their team members. A manager's style can greatly impact employee morale, motivation, and productivity. Therefore, it is important for managers to adopt an effective and inclusive management style that fosters a positive work environment and encourages employee engagement and participation.

The combined use of tactical and strategic management is known as mixed management. This approach involves integrating both short-term tactical decisions and long-term strategic planning to effectively manage an organization. By combining these two approaches, managers are able to balance immediate operational needs with long-term goals and objectives, ensuring the organization's success in both the present and the future.

In a new small business, it is most likely that just one person is responsible for all of the management functions. This is because in the early stages of a small business, there may not be enough resources or need for a large management team. The owner or founder of the business usually takes on multiple roles and handles tasks such as planning, organizing, leading, and controlling the operations of the business. As the business grows and expands, additional management roles and functions may be delegated or hired, but initially, it is common for one person to handle all management functions in a new small business.

A high level of education is not necessarily a crucial human relations skill needed by leaders and managers. While education can provide knowledge and expertise in a specific field, it does not directly correlate with the ability to build relationships, understand oneself, communicate effectively, or foster team building. These skills are more related to emotional intelligence, interpersonal skills, and leadership abilities, which can be developed through experience, self-reflection, and continuous learning. Therefore, a high level of education is not a vital human relations skill for leaders and managers.

Mission statements are written statements that describe the reasons why businesses exist and what they aim to achieve. They provide a clear and concise explanation of the purpose and goals of a business, outlining its core values and vision. Mission statements act as a guiding tool for employees, helping to direct their behavior and align their actions with the overall objectives of the organization. By clearly stating the reasons for their existence and what they want to accomplish, mission statements help businesses stay focused and work towards their desired outcomes.

The statement suggests that practicing ethical behavior is more important for employees than for managers. However, this is not necessarily true. Both employees and managers have a responsibility to practice ethical behavior in the workplace. Managers, in particular, play a crucial role in setting the tone for ethical behavior and enforcing ethical standards within the organization. Their actions and decisions have a significant impact on the overall ethical climate of the workplace. Therefore, it is equally important for both employees and managers to practice ethical behavior.

The statement contradicts the reality that people have different beliefs and perspectives on what is considered ethical behavior. Ethical standards can vary across cultures, societies, and individuals, making it unlikely that almost everyone would have the same beliefs about ethical behavior. Therefore, the correct answer is False.

The statement "You have to be a manager to be a leader" is false. While managers often have leadership roles, leadership is not limited to managerial positions. Leadership is a set of skills and qualities that can be demonstrated by anyone, regardless of their job title or position. Leadership is about inspiring and guiding others towards a common goal, and it can be displayed at any level within an organization or even in personal relationships. Therefore, one does not have to be a manager to be a leader.

The first level of management in a business is typically comprised of supervisors. Supervisors are responsible for overseeing the day-to-day operations and activities of a team or department. They play a crucial role in coordinating and directing the work of employees, ensuring that tasks are completed efficiently and effectively. Supervisors are also responsible for providing guidance and support to their subordinates, addressing any issues or concerns, and reporting to higher-level managers. While mid-managers, entrepreneurs, and executives may also be part of the management structure, supervisors are specifically associated with the first level of management.

Judgment is the correct answer because it refers to the ability to make decisions carefully. Leaders with good judgment are able to consider various factors, weigh the pros and cons, and make informed decisions that are in the best interest of the team or organization. This characteristic is important in leadership as it ensures that decisions are well-thought-out and based on sound reasoning, ultimately leading to more successful outcomes.

Planning is the correct answer because it involves analyzing information, setting goals, and making decisions about what needs to be done. In the planning function, managers gather and analyze relevant data, identify objectives, and determine the best course of action to achieve those objectives. This involves setting goals, developing strategies, and creating detailed plans to guide the organization in achieving its objectives. Planning is a crucial management function as it provides direction and helps ensure that resources are effectively utilized to achieve organizational goals.

Ethical behavior consists of both the actions of individuals and groups, as well as the results of those actions. This means that ethical behavior is not only determined by the intentions and actions of individuals, but also by the consequences and outcomes of those actions. Both the actions and the results are important in determining whether behavior is ethical or not.

The statement "Management is the ability to motivate individuals and groups to accomplish goals" is not a correct definition of management. While motivation is an important aspect of management, it is not the sole ability that defines it. Management involves various other functions such as planning, organizing, leading, and controlling. These functions are essential for effective management and achieving organizational goals. Therefore, the statement is false.

This scenario is an example of vertical communication because John, the customer service manager, is communicating with Brianne, one of his employees. Vertical communication refers to the flow of information between different levels of hierarchy within an organization, such as from a manager to an employee or vice versa. In this case, John is in a higher position than Brianne, and he is using a memo to convey information to her.

Planning involves the process of setting goals, determining objectives, and developing strategies to achieve them. It is not directly related to directing and leading people. While planning may influence the work of the organization, it is not solely focused on directing and leading people. Therefore, the statement is false.

Dependable leaders are those who follow through on commitments. This means that they fulfill their promises and obligations, ensuring that they complete tasks and meet deadlines. By doing so, they establish trust and reliability among their team members, colleagues, and stakeholders. Following through on commitments demonstrates a leader's dedication, responsibility, and accountability, which are essential qualities for effective leadership.

A manager should use tactical management when working with part-time or temporary employees because these employees typically have limited time and may require specific guidance and direction to ensure their work is completed efficiently and effectively. Tactical management involves providing clear instructions, setting specific goals, and closely monitoring progress to ensure tasks are completed on time. This approach is particularly important with part-time or temporary employees who may not have as much familiarity with the organization or its processes compared to full-time employees. By using tactical management in this situation, the manager can ensure that these employees understand their responsibilities and can contribute effectively to the team.