Chapter 1 -communicating At Work

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Chapter 1 -communicating At Work - Quiz

Communication is termed as effective if a message comes from the sender to the receiver has the same contents as the original. When it comes to a work scenario it is important to ensure that news travels swiftly and there is a proper channel for communicating. The quiz below is designed to test out what you know when it comes to communicating at work from chapter one. Give it a shot!


Questions and Answers
  • 1. 

    Global communicators will probably be most successful if they:

    • A.

      Learn to speak the language of the country with which they will be doing business.

    • B.

      Study as many books as possible to learn about the culture of the people with whom they will be doing business.

    • C.

      Learn to be sensitive and flexible in dealing with individuals from other cultures.

    • D.

      Take a class in world religions to prepare them for doing business abroad.

    Correct Answer
    C. Learn to be sensitive and flexible in dealing with individuals from other cultures.
    Explanation
    Global communicators will probably be most successful if they learn to be sensitive and flexible in dealing with individuals from other cultures. This is because effective communication across cultures requires an understanding and appreciation of different cultural norms, values, and communication styles. Being sensitive and flexible allows global communicators to adapt their communication strategies and behaviors to effectively connect and build relationships with individuals from diverse cultural backgrounds. This approach promotes mutual understanding, reduces misunderstandings, and fosters successful business interactions in the global marketplace.

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  • 2. 

    Noteworthy changes in today's dynamic workplace revolve around:

    • A.

      Union participation and regulation.

    • B.

      Processing and communicating information.

    • C.

      Taxes and government controls.

    • D.

      Clothing and dress codes.

    Correct Answer
    B. Processing and communicating information.
    Explanation
    The given answer, processing and communicating information, is the most suitable choice because it aligns with the concept of changes in today's dynamic workplace. With the advancement of technology and globalization, the way information is processed and communicated has significantly evolved. Companies now rely heavily on digital platforms, data analysis, and effective communication channels to stay competitive and efficient. This change has transformed the way employees work, collaborate, and interact with each other, making it a noteworthy change in the modern workplace.

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  • 3. 

    Among the most significant difficulties in doing business in far-flung countries is dealing with people who

    • A.

      Live in different time zones.

    • B.

      Are similar in most respects except for language.

    • C.

      Differ from you in customs, lifestyles, and religion.

    • D.

      Use different equipment and technology in conducting business.

    Correct Answer
    C. Differ from you in customs, lifestyles, and religion.
    Explanation
    Doing business in far-flung countries often involves interacting with people who have different customs, lifestyles, and religious beliefs. These differences can create significant challenges and require businesses to adapt their strategies and approaches to accommodate the cultural nuances of the local population. Understanding and respecting these differences is crucial for building successful relationships, negotiating deals, and navigating the local business environment.

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  • 4. 

    One important reason that North American companies are expanding into global markets is that 

    • A.

      Local markets are experiencing excellent sales.

    • B.

      Communication and transportation systems have improved.

    • C.

      The local workplace is becoming more diverse.

    • D.

      The population in North America is decreasing.

    Correct Answer
    B. Communication and transportation systems have improved.
    Explanation
    North American companies are expanding into global markets because communication and transportation systems have improved. This means that companies can now easily connect with international markets, collaborate with partners, and transport goods efficiently. Improved communication systems allow for seamless communication across borders, while advanced transportation systems enable faster and more cost-effective movement of products. These improvements have opened up new opportunities for North American companies to expand their reach and tap into global markets for growth and profitability.

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  • 5. 

    Many businesses today are flattening their management hierarchies. This flattening means that 

    • A.

      Information must flow through more layers of management.

    • B.

      It takes longer to make decisions.

    • C.

      Management hierarchies are more authoritarian than ever before.

    • D.

      Employees at all levels need excellent communication skills.

    Correct Answer
    A. Information must flow through more layers of management.
    Explanation
    As businesses flatten their management hierarchies, there are fewer levels of management for information to pass through. This means that information must flow through more layers of management, as there are fewer managers to receive and distribute the information. This can lead to delays in decision-making and a need for employees at all levels to have excellent communication skills in order to effectively transmit information throughout the organization.

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  • 6. 

    Which of the following communication technologies allows business people to conduct meetings with associates around the world?

    • A.

      Teleconferencing and videoconferencing.

    • B.

      E-mail

    • C.

      Fax machines

    • D.

      Presentation software

    Correct Answer
    A. Teleconferencing and videoconferencing.
    Explanation
    Teleconferencing and videoconferencing are communication technologies that enable business people to conduct meetings with associates around the world. These technologies allow participants to interact and communicate in real-time, regardless of their physical location. They provide the ability to see and hear each other, share presentations or documents, and collaborate effectively, making them ideal for remote collaboration and global business meetings.

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  • 7. 

    Amanda's boss has referred to her as a knowledge worker. Amanda, therefore, knows that she will be evaluated based on her ability to

    • A.

      Get along with others.

    • B.

      Prepare professional documents.

    • C.

      Learn.

    • D.

      Communicate with clients.

    Correct Answer
    D. Communicate with clients.
    Explanation
    Amanda's boss referring to her as a knowledge worker implies that her job involves using her knowledge and expertise to perform tasks. In this context, the ability to communicate with clients becomes crucial as it indicates that Amanda is expected to effectively convey information, understand clients' needs, and maintain good relationships with them. This aligns with the concept of a knowledge worker who not only possesses knowledge but also applies it in a way that benefits the organization, which includes interacting with clients.

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  • 8. 

    Your new boss wants you to be able to think critically. You must, therefore, be able to

    • A.

      Make decisions very quickly.

    • B.

      Have opinions and ideas that are backed by reasons and evidence.

    • C.

      Use decision-making software.

    • D.

      Give good constructive criticism to your colleagues.

    Correct Answer
    B. Have opinions and ideas that are backed by reasons and evidence.
    Explanation
    To think critically means to analyze and evaluate information in a logical and systematic manner. This involves forming opinions and ideas based on reasons and evidence. By having opinions and ideas that are backed by reasons and evidence, you are able to demonstrate your ability to think critically. This includes examining different perspectives, considering various factors, and making well-informed decisions. It also shows that you are able to question and challenge ideas, leading to a deeper understanding and better problem-solving skills.

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  • 9. 

    As employees move up the career ladder,

    • A.

      Technical skills become more important than oral and written communication skills.

    • B.

      Ability to use a computer becomes more important than technical skills.

    • C.

      Ability to use a computer becomes more important than oral and written communication skills.

    • D.

      Oral and written communication skills become more important than technical skills.

    Correct Answer
    D. Oral and written communication skills become more important than technical skills.
    Explanation
    As employees move up the career ladder, oral and written communication skills become more important than technical skills. This is because as individuals progress in their careers, they often take on more leadership and management roles where effective communication is crucial. Being able to clearly convey ideas, collaborate with others, and influence decision-making becomes increasingly important. While technical skills are still valuable, the ability to effectively communicate and engage with others becomes a key factor in success at higher levels of responsibility.

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  • 10. 

    Select the best definition of communication.

    • A.

      Communication is the transmission of information from one individual or group to another.

    • B.

      Communication is the transmission of meaning from one individual or group to another.

    • C.

      Communication is the transmission of information and meaning from one individual or group to another.

    • D.

      Communication is the transmission of ideas from one individual or group to another.

    Correct Answer
    C. Communication is the transmission of information and meaning from one individual or group to another.
    Explanation
    The correct answer is "Communication is the transmission of information and meaning from one individual or group to another." This definition encompasses both the transmission of factual information and the transmission of meaning or understanding. It recognizes that communication involves not only the exchange of data or ideas, but also the conveyance of the intended message and its interpretation by the receiver.

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  • 11. 

    Communication can be considered successful on when

    • A.

      Ideas are transmitted.

    • B.

      Meaning is transmitted.

    • C.

      A message is put into words.

    • D.

      The meaning of the message is bypassed.

    Correct Answer
    B. Meaning is transmitted.
    Explanation
    Communication can be considered successful when meaning is transmitted. This means that the intended message is effectively conveyed and understood by the recipient. Simply transmitting ideas or putting a message into words does not guarantee successful communication if the meaning behind the message is not effectively transmitted. Additionally, if the meaning of the message is bypassed or not understood, then the communication cannot be considered successful.

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  • 12. 

    The first step in the communication process is 

    • A.

      Information transmission.

    • B.

      Message transmission.

    • C.

      Idea formation.

    • D.

      Message encoding.

    Correct Answer
    C. Idea formation.
    Explanation
    The first step in the communication process is idea formation. This refers to the process of generating thoughts or concepts in the sender's mind. Before any message can be transmitted or encoded, the sender must first have an idea or thought that they want to communicate. Idea formation is the initial stage where the sender conceptualizes what they want to convey, laying the foundation for effective communication to take place.

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  • 13. 

    John selects a background showing the sun, a beach, and palm trees for his software presentation on island travel. John is involved in what part of the Examining the Process of Communication?

    • A.

      Evaluating the message.

    • B.

      Encoding the message.

    • C.

      Decoding the message.

    • D.

      Selecting the channel.

    Correct Answer
    D. Selecting the channel.
    Explanation
    John's action of selecting a background for his software presentation on island travel is related to the choice of channel in the process of communication. The channel refers to the medium or method through which the message is transmitted. In this case, John is selecting a visual background to enhance the presentation, which is a choice of channel as it affects how the message will be conveyed to the audience.

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  • 14. 

    When GM tried to sell its car, the Nova, in Mexico, it encountered a problem with _________ because "no va" means "it does not go" in Spanish. 

    • A.

      Bypassing

    • B.

      Frame of reference

    • C.

      Improper channel

    • D.

      Lack of feedback

    Correct Answer
    A. Bypassing
    Explanation
    When GM tried to sell its car, the Nova, in Mexico, it encountered a problem with bypassing because "no va" means "it does not go" in Spanish. This means that the name of the car, Nova, sounded similar to the phrase "no va" which could have been perceived negatively by Spanish-speaking customers, as it could be interpreted as "it does not go". This linguistic misunderstanding could have caused potential customers to have a negative perception of the car, leading to difficulties in selling it in Mexico.

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  • 15. 

    E-mail, cell phones, letters, memorandums, Web mages, and reports are all examples of 

    • A.

      Channels.

    • B.

      Messages.

    • C.

      Encoding tools.

    • D.

      Software.

    Correct Answer
    A. Channels.
    Explanation
    The given options include various forms of communication tools such as e-mail, cell phones, letters, memorandums, web pages, and reports. These tools serve as channels through which information can be transmitted. Therefore, the correct answer is "channels."

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  • 16. 

    While Brianna is speaking to her friend on her cell phone, static interferes with the call. This interruption in the transmission of the message is called 

    • A.

      Bypassing.

    • B.

      Vibration.

    • C.

      Noise.

    • D.

      Frame of reference.

    Correct Answer
    C. Noise.
    Explanation
    When Brianna is speaking to her friend on her cell phone, the interference of static disrupts the call. This interference is commonly referred to as "noise." Noise is any unwanted or random electrical signal that can distort or interrupt the transmission of a message. In this case, the static is causing a disruption in the communication between Brianna and her friend, making it difficult for them to hear each other clearly.

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  • 17. 

    Charles must send an e-mail message to a client in Paris. He is carefully selecting his words to ensure that his Parisian client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

    • A.

      Message encoding.

    • B.

      Idea formation.

    • C.

      Message transmission.

    • D.

      Message decoding.

    Correct Answer
    A. Message encoding.
    Explanation
    In this scenario, Charles is carefully selecting his words to ensure that his Parisian client, who speaks English as a second language, will understand them. This indicates that Charles is involved in the process of message encoding. Message encoding refers to the process of converting the intended message into words, symbols, or gestures that can be understood by the receiver. In this case, Charles is encoding his message by carefully selecting his words to ensure clarity and understanding for his client.

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  • 18. 

    Lucy is carefully reading her boss's e-mail message to determine what he wants her to do. She is involved in the ___________ part of the communication process.

    • A.

      Encoding

    • B.

      Channel

    • C.

      Decoding

    • D.

      Feedback

    Correct Answer
    C. Decoding
    Explanation
    Lucy is carefully reading her boss's e-mail message, which means she is trying to understand the message and interpret its meaning. This process of interpreting and making sense of the received message is known as decoding.

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  • 19. 

    Communication takes place only when the 

    • A.

      Receiver gives the sender the preferred feedback.

    • B.

      Receiver clearly hears the message as the sender intended.

    • C.

      Receiver understands the meaning intended by the sender.

    • D.

      Sender gives the receiver useful feedback.

    Correct Answer
    C. Receiver understands the meaning intended by the sender.
    Explanation
    Communication is a process where information is exchanged between a sender and a receiver. For effective communication to occur, it is essential that the receiver understands the meaning intended by the sender. This means that the receiver comprehends the message and interprets it in the way the sender intended. Without this understanding, communication may be misinterpreted or ineffective. The other options mentioned, such as the receiver giving feedback or the receiver clearly hearing the message, are important aspects of communication but do not necessarily guarantee that the intended meaning is understood.

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  • 20. 

    Bill responds to John's idea with the comment, "That's a great idea! Let's give it a try." Bill's response is an example of 

    • A.

      Noise.

    • B.

      Feedback.

    • C.

      Frame of reference.

    • D.

      Bypassing.

    Correct Answer
    B. Feedback.
    Explanation
    Bill's response of "That's a great idea! Let's give it a try" indicates that he is providing feedback to John's idea. Feedback is the process of giving a response or reaction to a certain input or idea. In this case, Bill's comment shows that he is acknowledging John's idea and expressing a positive response to it, suggesting that he agrees with it and is willing to give it a try. Therefore, the correct answer is feedback.

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  • 21. 

    Problems with the clarity of a message can be discovered through

    • A.

      Noise

    • B.

      Semantic obstacles

    • C.

      Bypassing

    • D.

      Feedback

    Correct Answer
    D. Feedback
    Explanation
    Feedback is a crucial tool in communication that helps identify problems with the clarity of a message. It allows the sender to receive input from the receiver, enabling them to understand if the message was understood as intended. Through feedback, the sender can identify any confusion or lack of clarity in their message and make necessary adjustments to improve communication. It helps in identifying any misunderstandings, misinterpretations, or semantic obstacles that may have occurred during the communication process. Additionally, feedback also helps in reducing noise, which refers to any interference or disturbances that can hinder effective communication.

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  • 22. 

    Which of the following is the most useful feedback?

    • A.

      If I understand you correctly, your recommendation is to offer computer training to all new employees.

    • B.

      I can't imagine why you think training would be helpful to new employees.

    • C.

      That idea can't possibly work.

    • D.

      All employees need computers.

    Correct Answer
    A. If I understand you correctly, your recommendation is to offer computer training to all new employees.
    Explanation
    The most useful feedback is "If I understand you correctly, your recommendation is to offer computer training to all new employees." This feedback shows that the person is actively listening and trying to comprehend the recommendation being made. It also shows that they are open to considering the suggestion and seeking clarification to ensure they understand it correctly. This type of feedback promotes effective communication and collaboration.

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  • 23. 

    Amber says that she will complete the report "soon". Amber plans to submit the report in three days; her boos expects to see the report the next morning. This misunderstanding results from

    • A.

      Bypassing.

    • B.

      Differing frames of reference.

    • C.

      Evaluative feedback.

    • D.

      Using the incorrect communication channel.

    Correct Answer
    A. Bypassing.
    Explanation
    This misunderstanding results from bypassing. Bypassing occurs when the sender and receiver of a message have different interpretations or understandings of the message. In this case, Amber's use of the word "soon" may have been interpreted differently by her boss, leading to a miscommunication about the timeline for submitting the report.

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  • 24. 

    Differences in frame of reference are especially significant when

    • A.

      Working on improving one's listening skills.

    • B.

      Communicating with persons from different cultures.

    • C.

      Overcoming physical barriers to communication.

    • D.

      Confronted with conflicting emotions.

    Correct Answer
    B. Communicating with persons from different cultures.
    Explanation
    Differences in frame of reference are especially significant when communicating with persons from different cultures. This is because individuals from different cultures may have different beliefs, values, and communication styles, which can lead to misunderstandings and misinterpretations. It is important to be aware of these differences and to adapt one's communication style accordingly in order to effectively communicate and avoid potential conflicts or misunderstandings.

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  • 25. 

    Managers of a large North American company were sent to Finland to supervise operations. Not realizing that employees in Finland prefer written communication to face-to-face interaction, the North Americans could not understand why many of their personally delivered instructions were not implemented. A significant barrier to communication in this instance could be attributed to 

    • A.

      Bypassing.

    • B.

      Lack of listening skills.

    • C.

      Failure to recognize different frames of reference.

    • D.

      Emotional interference caused when senders or receivers are distracted by internal feelings.

    Correct Answer
    C. Failure to recognize different frames of reference.
    Explanation
    The correct answer is failure to recognize different frames of reference. In this scenario, the managers from North America failed to understand the cultural differences in communication preferences in Finland. They were not aware that employees in Finland prefer written communication over face-to-face interaction. This lack of understanding of different frames of reference led to a significant barrier in communication, as the managers' personally delivered instructions were not implemented.

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  • 26. 

    A poorly written résumé that contains typographical errors

    • A.

      Is an example of bypassing.

    • B.

      Presents a physical distraction in the communication process.

    • C.

      Demonstrates an incorrect channel for communication.

    • D.

      Exemplifies faulty decoding.

    Correct Answer
    B. Presents a physical distraction in the communication process.
    Explanation
    A poorly written résumé that contains typographical errors can present a physical distraction in the communication process. This is because the errors can make the résumé difficult to read and understand, causing the reader to become distracted and potentially miss important information. The typographical errors can also reflect negatively on the applicant's attention to detail and professionalism, further distracting the reader from the intended message of the résumé.

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  • 27. 

    Sailing through her software presentation to new employees, Jill noticed a stony gaze on the eyes of some listeners. She then slowed down, reviewed the main points, and paused to encourage questions. Jill was striving to overcome communication barriers by

    • A.

      Questioning her assumptions, biases, and prejudices.

    • B.

      Improving her language and listening skills.

    • C.

      Creating an environment for useful feedback.

    • D.

      Reducing physical distractions.

    Correct Answer
    A. Questioning her assumptions, biases, and prejudices.
    Explanation
    Jill noticed that some listeners had a stony gaze, indicating a lack of understanding or engagement. To overcome this communication barrier, she slowed down, reviewed the main points, and encouraged questions. By doing so, she was questioning her assumptions, biases, and prejudices, which means she was open to reevaluating her own thoughts and beliefs. This approach allows for better communication and understanding between different individuals.

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  • 28. 

    Which of the following is an example of external organizational communication? 

    • A.

      An employee performance appraisal.

    • B.

      A collection letter sent to a customer.

    • C.

      A report recommending a change in company procedure.

    • D.

      A memo giving instructions for requesting a change in health benefits.

    Correct Answer
    B. A collection letter sent to a customer.
    Explanation
    An example of external organizational communication is a collection letter sent to a customer. This communication is external because it is being sent to someone outside of the organization, specifically a customer. The purpose of the collection letter is to communicate with the customer regarding an outstanding payment or debt. This type of communication is important for maintaining financial stability and managing customer relationships.

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  • 29. 

    Which of the following is an example of external organizational communication?

    • A.

      An accounting report showing the year's net income

    • B.

      A sales letter to a potential customer

    • C.

      A memo informing an employee of her new insurance benefits

    • D.

      A meeting of all department managers

    Correct Answer
    B. A sales letter to a potential customer
    Explanation
    A sales letter to a potential customer is an example of external organizational communication because it is a form of communication that is directed towards individuals or organizations outside of the company. In this case, the sales letter is being used to reach out to a potential customer in order to promote a product or service and potentially generate sales. This type of communication is essential for businesses to attract and engage with customers outside of the organization.

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  • 30. 

    Organizational messages that issue and clarify procedures and policies are examples of 

    • A.

      Informal communication.

    • B.

      External communication.

    • C.

      Multiple input.

    • D.

      Internal communication.

    Correct Answer
    D. Internal communication.
    Explanation
    Organizational messages that issue and clarify procedures and policies are examples of internal communication. This is because internal communication refers to the exchange of information and messages within an organization, between employees, departments, or branches. In this case, the message is being transmitted within the organization to inform and clarify procedures and policies to the employees.

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  • 31. 

    Which of the following is an example of an internal communication?

    • A.

      An e-mail message announcing a demonstration of new computer software for employees in the accounting department.

    • B.

      A proposal to a potential customer.

    • C.

      A quarterly employee tax report to the government.

    • D.

      A telephone call to Canada Customs and Revenue Agency.

    Correct Answer
    A. An e-mail message announcing a demonstration of new computer software for employees in the accounting department.
    Explanation
    An e-mail message announcing a demonstration of new computer software for employees in the accounting department is an example of internal communication because it involves communication within the organization. The e-mail is specifically targeted towards employees in the accounting department, indicating that it is intended for internal use. The purpose of the communication is to inform and update employees about a demonstration of new software, which is relevant to their roles and responsibilities within the organization. Therefore, this option best fits the criteria for internal communication.

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  • 32. 

    The three basic functions of organizational communication are to 

    • A.

      Inform, entertain, and explain.

    • B.

      Inform, persuade, and promote goodwill.

    • C.

      Inform, persuade and explain.

    • D.

      Inform, instruct, and entertain.

    Correct Answer
    B. Inform, persuade, and promote goodwill.
    Explanation
    The correct answer is "inform, persuade, and promote goodwill." Organizational communication serves the purpose of providing information to employees and stakeholders, persuading them towards certain actions or decisions, and fostering goodwill and positive relationships within the organization. This includes promoting a positive image, maintaining trust, and building strong connections with stakeholders.

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  • 33. 

    A sophisticated communication technology that allows mobile workers to connect to the Internet at ultra fast speeds without cables is known as 

    • A.

      Instant messaging (IM).

    • B.

      Wireless fidelity (Wi-Fi).

    • C.

      Company intranets.

    • D.

      Videoconferencing.

    Correct Answer
    B. Wireless fidelity (Wi-Fi).
    Explanation
    The correct answer is wireless fidelity (Wi-Fi). Wi-Fi is a communication technology that enables mobile workers to connect to the internet at high speeds without the need for cables. It allows for wireless connectivity and is commonly used in homes, offices, and public spaces to provide internet access to multiple devices simultaneously. Wi-Fi has become an essential tool for mobile workers who require fast and reliable internet connections while on the go.

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  • 34. 

    Which of the following is accurate regarding cell phones?

    • A.

      Cell phones have sensitive microphones making it necessary for users to raise their voices when calling.

    • B.

      To be safe, cell phones users should avoid using caller ID while driving.

    • C.

      Talking on a cell phone while driving increases the chance of accidents about fourfold.

    • D.

      Talking while driving is about as distracting as listening to the radio.

    Correct Answer
    C. Talking on a cell phone while driving increases the chance of accidents about fourfold.
    Explanation
    Talking on a cell phone while driving increases the chance of accidents about fourfold. This means that using a cell phone while driving significantly increases the risk of getting into an accident. The word "fourfold" indicates that the risk is multiplied by four, making it much more dangerous compared to other distractions like listening to the radio. It is important for cell phone users to be aware of this risk and avoid talking on their phones while driving to ensure their safety and the safety of others on the road.

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  • 35. 

    Which of the following demonstrates the use of an inappropriate communication form?

    • A.

      Janine prepares a long memo to explain a complicated new procedure to employees in her unit.

    • B.

      A supervise sends an e-mail message to all employees announcing a company picnic.

    • C.

      A manager sends an e-mail message to an employee who is being fired.

    • D.

      The lead operator on the assembly line orally lets his boss know of an equipments problem.

    Correct Answer
    C. A manager sends an e-mail message to an employee who is being fired.
    Explanation
    The use of an e-mail message to inform an employee about their termination is an inappropriate communication form. This type of sensitive information should be delivered in person or through a private conversation to maintain professionalism and respect for the employee's feelings.

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  • 36. 

    One major advantage of written communication is that it 

    • A.

      Is easier for most persons to prepare than an oral presentation.

    • B.

      Provides both verbal and nonverbal feedback.

    • C.

      Offers immediate feedback.

    • D.

      Provides a permanent record.

    Correct Answer
    D. Provides a permanent record.
    Explanation
    Written communication provides a permanent record because it can be documented and saved for future reference. Unlike oral presentations, which are fleeting and can be easily forgotten, written communication allows information to be recorded and accessed at any time. This can be especially useful in situations where documentation and proof of communication are necessary, such as in legal or business contexts. Additionally, a permanent record allows for better accuracy and clarity, as the information can be reviewed and edited before being shared.

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  • 37. 

    One of the most serious problems facing today's knowledge worker is 

    • A.

      Determining appropriate channels for messages.

    • B.

      Learning to control information overload.

    • C.

      Learning to use a word processing program.

    • D.

      Learning how to send e-mail messages,

    Correct Answer
    B. Learning to control information overload.
    Explanation
    The correct answer is learning to control information overload. Today's knowledge workers are constantly bombarded with a vast amount of information, which can be overwhelming and lead to inefficiency. Being able to effectively manage and filter this information is crucial for productivity and decision-making. This includes techniques such as prioritizing tasks, organizing information, and using tools and strategies to reduce distractions and focus on important tasks.

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  • 38. 

    Debbie returns from a three-day vacation and finds 300 email messages waiting for her, This situation is an example of 

    • A.

      Effective management.

    • B.

      E-mail tag.

    • C.

      Organizational skills.

    • D.

      Information overload.

    Correct Answer
    D. Information overload.
    Explanation
    The situation described, with Debbie returning from a vacation to find 300 email messages waiting for her, is an example of information overload. Information overload refers to the overwhelming amount of information or data that exceeds a person's capacity to process it effectively. In this case, Debbie is faced with a large number of emails that she needs to sort through and respond to, which can be overwhelming and challenging to manage.

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  • 39. 

    Which if the following is an example of downward communication?

    • A.

      Three supervisors meet to allocate floor space for the new computer system.

    • B.

      A supervisor submits a progress report on his department's current project.

    • C.

      An employee suggests a way to improve customer service.

    • D.

      A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports.

    Correct Answer
    D. A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports.
    Explanation
    The correct answer is "A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports." This is an example of downward communication because the information is being communicated from a supervisor to employees in the division. Downward communication typically involves the flow of information from higher levels of authority to lower levels, such as when managers communicate policies, procedures, or instructions to their subordinates. In this case, the supervisor is providing specific instructions to the employees regarding the newest procedure for submitting expense account reports.

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  • 40. 

    In reengineered companies, management

    • A.

      Strives to spread important information primarily among company executives.

    • B.

      Has improved the upward flow of communication through newsletters, announcements, meetings, videos, and company intranets.

    • C.

      Speaks to middle managers who then communicate information to team leaders.

    • D.

      Speaks directly to team leaders, thus speeding up the process.

    Correct Answer
    D. Speaks directly to team leaders, thus speeding up the process.
    Explanation
    In reengineered companies, management speaks directly to team leaders, thus speeding up the process. This means that important information is not filtered through multiple layers of management, but rather communicated directly to the team leaders who can then disseminate it to their teams. By bypassing middle managers, communication becomes more efficient and streamlined, allowing for faster decision-making and implementation of strategies.

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  • 41. 

    Suggestion systems, reports, and e-mail messages are generally examples of ____________ communication.

    • A.

      Upward

    • B.

      Downward

    • C.

      Horizontal

    • D.

      Diagonal

    Correct Answer
    A. Upward
    Explanation
    Suggestion systems, reports, and e-mail messages are generally examples of upward communication. Upward communication refers to the flow of information from lower-level employees to higher-level employees or from subordinates to superiors. In this case, the examples provided involve employees sharing their suggestions, reports, and messages with their managers or supervisors, which is a form of upward communication.

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  • 42. 

    Which of the following is not an effective way to improve the upward flow of communication in an organization?

    • A.

      Ask employees to report customer complaints.

    • B.

      Provide a trusting environment that allows employees to share their ideas with management.

    • C.

      Offer incentive programs that encourage employees to collect and share valuable feedback.

    • D.

      All of the above are effective ways to improve upward communication in an organization.

    Correct Answer
    D. All of the above are effective ways to improve upward communication in an organization.
    Explanation
    All of the options provided are effective ways to improve upward communication in an organization. By asking employees to report customer complaints, the organization can gather valuable feedback and insights from the frontline staff. Providing a trusting environment encourages employees to freely share their ideas and concerns with management, fostering open communication channels. Offering incentive programs incentivizes employees to collect and share valuable feedback, further promoting upward flow of communication. Therefore, all of these approaches contribute to improving upward communication in an organization.

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  • 43. 

    Which of the following is an example of horizontal communication?

    • A.

      Three managers meet to discuss allocation of budget for supplies for the coming year.

    • B.

      A salesperson submits an expense report.

    • C.

      An employee sends an e-mail message to her boss.

    • D.

      The human resources manager notifies employees of changes in their dental benefits.

    Correct Answer
    A. Three managers meet to discuss allocation of budget for supplies for the coming year.
    Explanation
    Horizontal communication refers to the exchange of information, ideas, and messages among individuals or groups at the same level within an organization. In this scenario, the three managers meeting to discuss the allocation of the budget for supplies for the coming year is an example of horizontal communication because they are all at the same managerial level and are collaborating to make decisions. The other options involve communication between individuals at different levels or departments, which would be considered vertical or diagonal communication.

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  • 44. 

    Which statement is least accurate? 

    • A.

      The grapevine can be used by management to transmit official news.

    • B.

      Heavy reliance on the grapevine suggests that management is not keeping employees sufficiently informed through formal channels.

    • C.

      Management can learn valuable information about employee morale from the grapevine.

    • D.

      The grapevine is usually faster and more effective than formal lines of communication.

    Correct Answer
    A. The grapevine can be used by management to transmit official news.
  • 45. 

    Organizations should

    • A.

      Rely solely on formal communication channels.

    • B.

      Try to eliminate the grapevine.

    • C.

      Use both informal and formal communication channels to encourage an open communication environment.

    • D.

      Rely on the grapevine to keep employees informed.

    Correct Answer
    C. Use both informal and formal communication channels to encourage an open communication environment.
    Explanation
    Using both informal and formal communication channels helps to create an open communication environment within an organization. Formal communication channels, such as official memos or emails, are necessary for conveying important information and maintaining structure. However, relying solely on formal channels can hinder the flow of information and limit creativity and collaboration. Informal communication channels, such as face-to-face conversations or social media groups, allow for more spontaneous and informal exchanges, fostering a sense of trust and camaraderie among employees. By using both types of communication channels, organizations can encourage open and effective communication throughout the company.

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  • 46. 

    Many companies today strive to be ethical because 

    • A.

      Such firms endure less litigation and less government regulation.

    • B.

      Provincial and federal governments require it.

    • C.

      Investors demand ethics ahead of profits.

    • D.

      Their employees are increasingly diverse.

    Correct Answer
    A. Such firms endure less litigation and less government regulation.
    Explanation
    Many companies today strive to be ethical because such firms endure less litigation and less government regulation. This is because ethical companies are more likely to comply with laws and regulations, reducing the risk of legal disputes and government intervention. Additionally, ethical companies tend to have better relationships with their stakeholders and the public, which can help prevent or mitigate legal and regulatory issues.

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  • 47. 

    Covering up incidents, abusing sick days, lying to a supervisor, and taking credit for a colleague's ideas are examples of 

    • A.

      Breaking the law.

    • B.

      Actions necessary to get ahead today.

    • C.

      Unethical actions.

    • D.

      Workplace distrust.

    Correct Answer
    C. Unethical actions.
    Explanation
    The given actions of covering up incidents, abusing sick days, lying to a supervisor, and taking credit for a colleague's ideas are all examples of unethical actions. These actions go against moral and professional standards and can harm individuals and the workplace environment. They involve dishonesty, deception, and lack of integrity, which are considered unethical behaviors in any professional setting.

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  • 48. 

    John takes a break from his regular tasks to play games on is office computer. He tells himself the company owes him the time since he is such a hard worker. John is falling into the 

    • A.

      Ends-justify-the-means trap.

    • B.

      Self-deception trap.

    • C.

      Rationalization trap.

    • D.

      False necessity trap.

    Correct Answer
    C. Rationalization trap.
    Explanation
    John is rationalizing his behavior of playing games at work by convincing himself that he deserves the time because he is a hard worker. This is a classic example of the rationalization trap, where individuals justify their actions or decisions by creating logical-sounding reasons that may not be entirely true or valid. In this case, John is deceiving himself into thinking that his break time is justified, when in reality, it may not be appropriate or in line with company policies.

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  • 49. 

    Maria, the mother of two small children, has been asked to research the feasibility of starting a company-sponsored child care centre. To be ethical, Maria should

    • A.

      Include only facts that support her recommendation that the company open a child care centre.

    • B.

      Survey only parents of young children to gather information for her report.

    • C.

      Base her recommendations entirely on her own experiences, since she is familiar with child-care issues.

    • D.

      Objectively present the pros and cons of opening up a child-care centre.

    Correct Answer
    D. Objectively present the pros and cons of opening up a child-care centre.
    Explanation
    Maria, as a researcher, has a responsibility to present an unbiased and objective analysis of the feasibility of starting a company-sponsored child care centre. By objectively presenting the pros and cons, she ensures that the decision-makers have all the necessary information to make an informed choice. Including only facts that support her recommendation or basing her recommendations solely on her own experiences would introduce bias and potentially mislead the decision-makers. Surveying only parents of young children would also introduce bias, as it excludes the perspectives of other stakeholders.

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  • 50. 

    Which is the following is a fact?

    • A.

      Our company’s brand is selling better than the competitor’s because of our lower price.

    • B.

      People are buying our product because of our excellent advertising.

    • C.

      Our sales have increased 15 percent since we lowered the price of our product.

    • D.

      People like the new features of the product and have been buying more of it.

    Correct Answer
    C. Our sales have increased 15 percent since we lowered the price of our product.
    Explanation
    The correct answer is "Our sales have increased 15 percent since we lowered the price of our product." This statement presents a measurable and verifiable fact that can be supported by data. It indicates a cause-and-effect relationship between lowering the price of the product and an increase in sales.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 18, 2009
    Quiz Created by
    Sarahbee
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