Chapter 1 -communicating At Work
Communication is termed as effective if a message comes from the sender to the receiver has the same contents as the original. When it comes to a work scenario it is important to ensure that news travels swiftly and there is a proper channel for communicating. The quiz below is designed to test out what you know when it comes to communicating at work from chapter one. Give it a shot!
- 1.Global communicators will probably be most successful if they:
- A.
Learn to speak the language of the country with which they will be doing business.
- B.
Study as many books as possible to learn about the culture of the people with whom they will be doing business.
- C.
Learn to be sensitive and flexible in dealing with individuals from other cultures.
- D.
Take a class in world religions to prepare them for doing business abroad.
- 2.Noteworthy changes in today's dynamic workplace revolve around:
- A.
Union participation and regulation.
- B.
Processing and communicating information.
- C.
Taxes and government controls.
- D.
Clothing and dress codes.
- 3.Among the most significant difficulties in doing business in far-flung countries is dealing with people who
- A.
Live in different time zones.
- B.
Are similar in most respects except for language.
- C.
Differ from you in customs, lifestyles, and religion.
- D.
Use different equipment and technology in conducting business.
- 4.One important reason that North American companies are expanding into global markets is that
- A.
Local markets are experiencing excellent sales.
- B.
Communication and transportation systems have improved.
- C.
The local workplace is becoming more diverse.
- D.
The population in North America is decreasing.
- 5.Many businesses today are flattening their management hierarchies. This flattening means that
- A.
Information must flow through more layers of management.
- B.
It takes longer to make decisions.
- C.
Management hierarchies are more authoritarian than ever before.
- D.
Employees at all levels need excellent communication skills.
- 6.Which of the following communication technologies allows business people to conduct meetings with associates around the world?
- A.
Teleconferencing and videoconferencing.
- B.
E-mail
- C.
Fax machines
- D.
Presentation software
- 7.Amanda's boss has referred to her as a knowledge worker. Amanda, therefore, knows that she will be evaluated based on her ability to
- A.
Get along with others.
- B.
Prepare professional documents.
- C.
Learn.
- D.
Communicate with clients.
- 8.Your new boss wants you to be able to think critically. You must, therefore, be able to
- A.
Make decisions very quickly.
- B.
Have opinions and ideas that are backed by reasons and evidence.
- C.
Use decision-making software.
- D.
Give good constructive criticism to your colleagues.
- 9.As employees move up the career ladder,
- A.
Technical skills become more important than oral and written communication skills.
- B.
Ability to use a computer becomes more important than technical skills.
- C.
Ability to use a computer becomes more important than oral and written communication skills.
- D.
Oral and written communication skills become more important than technical skills.
- 10.Select the best definition of communication.
- A.
Communication is the transmission of information from one individual or group to another.
- B.
Communication is the transmission of meaning from one individual or group to another.
- C.
Communication is the transmission of information and meaning from one individual or group to another.
- D.
Communication is the transmission of ideas from one individual or group to another.
- 11.Communication can be considered successful on when
- A.
Ideas are transmitted.
- B.
Meaning is transmitted.
- C.
A message is put into words.
- D.
The meaning of the message is bypassed.
- 12.The first step in the communication process is
- A.
Information transmission.
- B.
Message transmission.
- C.
Idea formation.
- D.
Message encoding.
- 13.John selects a background showing the sun, a beach, and palm trees for his software presentation on island travel. John is involved in what part of the Examining the Process of Communication?
- A.
Evaluating the message.
- B.
Encoding the message.
- C.
Decoding the message.
- D.
Selecting the channel.
- 14.When GM tried to sell its car, the Nova, in Mexico, it encountered a problem with _________ because "no va" means "it does not go" in Spanish.
- A.
Bypassing
- B.
Frame of reference
- C.
Improper channel
- D.
Lack of feedback
- 15.E-mail, cell phones, letters, memorandums, Web mages, and reports are all examples of
- A.
Channels.
- B.
Messages.
- C.
Encoding tools.
- D.
Software.
- 16.While Brianna is speaking to her friend on her cell phone, static interferes with the call. This interruption in the transmission of the message is called
- A.
Bypassing.
- B.
Vibration.
- C.
Noise.
- D.
Frame of reference.
- 17.Charles must send an e-mail message to a client in Paris. He is carefully selecting his words to ensure that his Parisian client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?
- A.
Message encoding.
- B.
Idea formation.
- C.
Message transmission.
- D.
Message decoding.
- 18.Lucy is carefully reading her boss's e-mail message to determine what he wants her to do. She is involved in the ___________ part of the communication process.
- A.
Encoding
- B.
Channel
- C.
Decoding
- D.
Feedback
- 19.Communication takes place only when the
- A.
Receiver gives the sender the preferred feedback.
- B.
Receiver clearly hears the message as the sender intended.
- C.
Receiver understands the meaning intended by the sender.
- D.
Sender gives the receiver useful feedback.
- 20.Bill responds to John's idea with the comment, "That's a great idea! Let's give it a try." Bill's response is an example of
- A.
Noise.
- B.
Feedback.
- C.
Frame of reference.
- D.
Bypassing.
- 21.Problems with the clarity of a message can be discovered through
- A.
Noise
- B.
Semantic obstacles
- C.
Bypassing
- D.
Feedback
- 22.Which of the following is the most useful feedback?
- A.
If I understand you correctly, your recommendation is to offer computer training to all new employees.
- B.
I can't imagine why you think training would be helpful to new employees.
- C.
That idea can't possibly work.
- D.
All employees need computers.
- 23.Amber says that she will complete the report "soon". Amber plans to submit the report in three days; her boos expects to see the report the next morning. This misunderstanding results from
- A.
Bypassing.
- B.
Differing frames of reference.
- C.
Evaluative feedback.
- D.
Using the incorrect communication channel.
- 24.Differences in frame of reference are especially significant when
- A.
Working on improving one's listening skills.
- B.
Communicating with persons from different cultures.
- C.
Overcoming physical barriers to communication.
- D.
Confronted with conflicting emotions.
- 25.Managers of a large North American company were sent to Finland to supervise operations. Not realizing that employees in Finland prefer written communication to face-to-face interaction, the North Americans could not understand why many of their personally delivered instructions were not implemented. A significant barrier to communication in this instance could be attributed to
- A.
Bypassing.
- B.
Lack of listening skills.
- C.
Failure to recognize different frames of reference.
- D.
Emotional interference caused when senders or receivers are distracted by internal feelings.
Questions: 100 | Attempts: 25357 | Last updated: May 3, 2021
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