Chapter 1 -communicating At Work

54 Questions | Total Attempts: 240

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Communication Quizzes & Trivia

Communication is termed as effective if a message comes from the sender to the receiver has the same contents as the original. When it comes to a work scenario it is important to ensure that news travels swiftly and there is a proper channel for communicating. The quiz below is designed to test out what you know when it comes to communicating at work from chapter one. Give it a shot!


Questions and Answers
  • 1. 
    Global communicators will probably be most successful if they:
    • A. 

      Learn to speak the language of the country with which they will be doing business.

    • B. 

      Study as many books as possible to learn about the culture of the people with whom they will be doing business.

    • C. 

      Learn to be sensitive and flexible in dealing with individuals from other cultures.

    • D. 

      Take a class in world religions to prepare them for doing business abroad.

  • 2. 
    Noteworthy changes in today's dynamic workplace revolve around:
    • A. 

      Union participation and regulation.

    • B. 

      Processing and communicating information.

    • C. 

      Taxes and government controls.

    • D. 

      Clothing and dress codes.

  • 3. 
    Among the most significant difficulties in doing business in far-flung countries is dealing with people who
    • A. 

      Live in different time zones.

    • B. 

      Are similar in most respects except for language.

    • C. 

      Differ from you in customs, lifestyles, and religion.

    • D. 

      Use different equipment and technology in conducting business.

  • 4. 
    One important reason that North American companies are expanding into global markets is that 
    • A. 

      Local markets are experiencing excellent sales.

    • B. 

      Communication and transportation systems have improved.

    • C. 

      The local workplace is becoming more diverse.

    • D. 

      The population in North America is decreasing.

  • 5. 
    Many businesses today are flattening their management hierarchies. This flattening means that 
    • A. 

      Information must flow through more layers of management.

    • B. 

      It takes longer to make decisions.

    • C. 

      Management hierarchies are more authoritarian than ever before.

    • D. 

      Employees at all levels need excellent communication skills.

  • 6. 
    Which of the following communication technologies allows business people to conduct meetings with associates around the world?
    • A. 

      Teleconferencing and videoconferencing.

    • B. 

      E-mail

    • C. 

      Fax machines

    • D. 

      Presentation software

  • 7. 
    Amanda's boss has referred to her as a knowledge worker. Amanda, therefore, knows that she will be evaluated based on her ability to
    • A. 

      Get along with others.

    • B. 

      Prepare professional documents.

    • C. 

      Learn.

    • D. 

      Communicate with clients.

  • 8. 
    Your new boss wants you to be able to think critically. You must, therefore, be able to
    • A. 

      Make decisions very quickly.

    • B. 

      Have opinions and ideas that are backed by reasons and evidence.

    • C. 

      Use decision-making software.

    • D. 

      Give good constructive criticism to your colleagues.

  • 9. 
    As employees move up the career ladder,
    • A. 

      Technical skills become more important than oral and written communication skills.

    • B. 

      Ability to use a computer becomes more important than technical skills.

    • C. 

      Ability to use a computer becomes more important than oral and written communication skills.

    • D. 

      Oral and written communication skills become more important than technical skills.

  • 10. 
    Select the best definition of communication.
    • A. 

      Communication is the transmission of information from one individual or group to another.

    • B. 

      Communication is the transmission of meaning from one individual or group to another.

    • C. 

      Communication is the transmission of information and meaning from one individual or group to another.

    • D. 

      Communication is the transmission of ideas from one individual or group to another.

  • 11. 
    Communication can be considered successful on when
    • A. 

      Ideas are transmitted.

    • B. 

      Meaning is transmitted.

    • C. 

      A message is put into words.

    • D. 

      The meaning of the message is bypassed.

  • 12. 
    The first step in the communication process is 
    • A. 

      Information transmission.

    • B. 

      Message transmission.

    • C. 

      Idea formation.

    • D. 

      Message encoding.

  • 13. 
    John selects a background showing the sun, a beach, and palm trees for his software presentation on island travel. John is involved in what part of the Examining the Process of Communication?
    • A. 

      Evaluating the message.

    • B. 

      Encoding the message.

    • C. 

      Decoding the message.

    • D. 

      Selecting the channel.

  • 14. 
    When GM tried to sell its car, the Nova, in Mexico, it encountered a problem with _________ because "no va" means "it does not go" in Spanish. 
    • A. 

      Bypassing

    • B. 

      Frame of reference

    • C. 

      Improper channel

    • D. 

      Lack of feedback

  • 15. 
    E-mail, cell phones, letters, memorandums, Web mages, and reports are all examples of 
    • A. 

      Channels.

    • B. 

      Messages.

    • C. 

      Encoding tools.

    • D. 

      Software.

  • 16. 
    While Brianna is speaking to her friend on her cell phone, static interferes with the call. This interruption in the transmission of the message is called 
    • A. 

      Bypassing.

    • B. 

      Vibration.

    • C. 

      Noise.

    • D. 

      Frame of reference.

  • 17. 
    Charles must send an e-mail message to a client in Paris. He is carefully selecting his words to ensure that his Parisian client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?
    • A. 

      Message encoding.

    • B. 

      Idea formation.

    • C. 

      Message transmission.

    • D. 

      Message decoding.

  • 18. 
    Lucy is carefully reading her boss's e-mail message to determine what he wants her to do. She is involved in the ___________ part of the communication process.
    • A. 

      Encoding

    • B. 

      Channel

    • C. 

      Decoding

    • D. 

      Feedback

  • 19. 
    Communication takes place only when the 
    • A. 

      Receiver gives the sender the preferred feedback.

    • B. 

      Receiver clearly hears the message as the sender intended.

    • C. 

      Receiver understands the meaning intended by the sender.

    • D. 

      Sender gives the receiver useful feedback.

  • 20. 
    Bill responds to John's idea with the comment, "That's a great idea! Let's give it a try." Bill's response is an example of 
    • A. 

      Noise.

    • B. 

      Feedback.

    • C. 

      Frame of reference.

    • D. 

      Bypassing.

  • 21. 
    Problems with the clarity of a message can be discovered through
    • A. 

      Noise

    • B. 

      Semantic obstacles

    • C. 

      Bypassing

    • D. 

      Feedback

  • 22. 
    Which of the following is the most useful feedback?
    • A. 

      If I understand you correctly, your recommendation is to offer computer training to all new employees.

    • B. 

      I can't imagine why you think training would be helpful to new employees.

    • C. 

      That idea can't possibly work.

    • D. 

      All employees need computers.

  • 23. 
    Amber says that she will complete the report "soon". Amber plans to submit the report in three days; her boos expects to see the report the next morning. This misunderstanding results from
    • A. 

      Bypassing.

    • B. 

      Differing frames of reference.

    • C. 

      Evaluative feedback.

    • D. 

      Using the incorrect communication channel.

  • 24. 
    Differences in frame of reference are especially significant when
    • A. 

      Working on improving one's listening skills.

    • B. 

      Communicating with persons from different cultures.

    • C. 

      Overcoming physical barriers to communication.

    • D. 

      Confronted with conflicting emotions.

  • 25. 
    Managers of a large North American company were sent to Finland to supervise operations. Not realizing that employees in Finland prefer written communication to face-to-face interaction, the North Americans could not understand why many of their personally delivered instructions were not implemented. A significant barrier to communication in this instance could be attributed to 
    • A. 

      Bypassing.

    • B. 

      Lack of listening skills.

    • C. 

      Failure to recognize different frames of reference.

    • D. 

      Emotional interference caused when senders or receivers are distracted by internal feelings.

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