Quiz Over Staffing And Scheduling
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Human resource management is a critical management role in the hotel and room service industry. In this quiz, we look at the staffing and scheduling of activities and roles. Take up the challenge and see how it goes.
- 1.Which of the following housekeeping positions is least likely to have a work schedule that varies in relation to changes in hotel occupancy?
- A.
Assistant executive housekeeper
- B.
Room attendant
- C.
inspector
- D.
Lobby attendant
- 2.Positions that are usually scheduled to work regardless of the occupancy level of the hotel are called:
- A.
Compressed staff positions
- B.
Variable staff positions
- C.
Shared staff positions
- D.
Fixed staff positions
- 3.
- A.
40 labor hours
- B.
160 labor hours
- C.
80 labor hours
- D.
50 labor hours
- 4.Which of the following enables an executive housekeeper to reduce labor costs and allow extra scheduling flexibility?
- A.
Networking
- B.
Paying for performance
- C.
Succession planning
- D.
Part-time employees
- 5.By dividing the number of occupied rooms by the number of rooms cleaned during a work shift, the executive housekeeper can determine:
- A.
The estimated labor expenses.
- B.
The productivity standard for room attendants.
- C.
The total labor hours needed.
- D.
Whether additional staff or fewer staff will be needed in relation to the number of room attendants on a standard work shift.
- 6.The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 50% occupancy?
- A.
14
- B.
16
- C.
18
- D.
20
- 7.The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 60% occupancy?
- A.
18
- B.
19
- C.
20
- D.
21
- 8.The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 75%?
- A.
21
- B.
22
- C.
23
- D.
24
- 9.The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 80%?
- A.
23
- B.
24
- C.
25
- D.
26
- 10.The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 100%?
- A.
30
- B.
31
- C.
32
- D.
33
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