04 Tfs - South Jordan Buick GMC

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| By Dhalseth
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Quizzes Created: 33 | Total Attempts: 6,086
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04 Tfs - South Jordan Buick GMC - Quiz

Questions and Answers
  • 1. 

    What is the best environment to conduct a field call?

    • A.

      Restaurant

    • B.

      Office

    • C.

      Nightclub

    • D.

      Supermarket

    Correct Answer
    B. Office
    Explanation
    The best environment to conduct a field call is an office. This is because an office provides a professional and quiet setting, which is conducive for conducting business discussions and maintaining confidentiality. It also offers the necessary resources such as a desk, computer, and phone, which are essential for conducting the call effectively. Additionally, an office setting allows for minimal distractions and interruptions, ensuring that the focus remains on the call and the objectives at hand.

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  • 2. 

    Why would you want to conduct a field call?

    • A.

      To prospect

    • B.

      To earn referrals and appointments

    • C.

      To stop waiting for business to come to you

    • D.

      All of these are correct

    Correct Answer
    D. All of these are correct
    Explanation
    Conducting a field call allows you to prospect for new clients, as well as earn referrals and appointments from existing clients. It is an active approach to generating business rather than waiting for it to come to you. Therefore, all of the given options are correct reasons for conducting a field call.

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  • 3. 

    You should set up your field call in advance with  ______________.

    • A.

      Your client

    • B.

      Your supervisor

    • C.

      Your client's direct Supervisor

    • D.

      None of these are correct

    Correct Answer
    C. Your client's direct Supervisor
    Explanation
    To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who has direct oversight and authority over the client, and they can provide valuable information and guidance for the field call. By involving the supervisor in the setup process, you can ensure that you have the necessary support and resources to conduct the field call effectively.

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  • 4. 

    Have fun with your client and their co-workers when you are on a field call.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This statement suggests that it is enjoyable to interact with clients and their co-workers during field calls. It implies that the atmosphere is positive and that the interaction is pleasant.

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  • 5. 

    When should you follow up with a telephone call to potential clients from the field call; in order to establish your relationship and earn appointments?

    • A.

      That same evening

    • B.

      The next day

    • C.

      Within 3 days

    • D.

      The following week

    Correct Answer
    A. That same evening
    Explanation
    Following up with a telephone call to potential clients from a field call on the same evening is the best option to establish a relationship and earn appointments. Contacting them promptly shows professionalism and interest in their business. It also allows for the conversation to be fresh in their minds and increases the chances of securing an appointment. Waiting longer, such as until the next day, within 3 days, or the following week, may result in the potential client losing interest or forgetting about the initial interaction.

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  • 6. 

    Why would you bring gifts?

    • A.

      To make sure you are non-threatening

    • B.

      Because you are an Ultimate Image Professional

    • C.

      To create a party atmosphere

    Correct Answer(s)
    A. To make sure you are non-threatening
    B. Because you are an Ultimate Image Professional
    C. To create a party atmosphere
    Explanation
    Bringing gifts can serve multiple purposes. Firstly, it can help to make sure that you are perceived as non-threatening, as offering a gift can be seen as a gesture of goodwill and friendliness. Secondly, bringing gifts can be a characteristic of an Ultimate Image Professional, as it shows thoughtfulness and attention to detail. Lastly, bringing gifts can help to create a party atmosphere, as it adds an element of excitement and anticipation.

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  • 7. 

    Give your client many gifts and ask him/her to distribute them to co-workers along with your business card.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is false because it is not a recommended practice to ask a client to distribute gifts to their co-workers along with your business card. It is more appropriate for the business to directly distribute gifts to their clients and maintain a professional relationship. Asking the client to distribute gifts may put them in an uncomfortable position and could potentially harm the business relationship.

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  • 8. 

    How should you conduct yourself during a field call?

    • A.

      With maximum enthusiasm

    • B.

      With a smile on your face

    • C.

      Expecting a positive response

    Correct Answer(s)
    A. With maximum enthusiasm
    B. With a smile on your face
    C. Expecting a positive response
    Explanation
    During a field call, it is important to conduct oneself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps to create a positive and friendly atmosphere, which can lead to better communication and rapport with the person you are interacting with. It also demonstrates professionalism and a positive attitude, which can leave a lasting impression and potentially increase the chances of a successful outcome during the field call.

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  • 9. 

    While gathering potential client information be sure to use the dialog of the Response Module, using the Client Perspective Prompt to jog your memory.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because when gathering potential client information, it is important to use the dialog of the Response Module and the Client Perspective Prompt. This helps in jogging the memory and ensuring that all relevant information is gathered from the client.

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  • 10. 

    Limit your appointments to _________per day, pre-arranged with your service department.

    • A.

      3

    • B.

      7

    • C.

      1

    • D.

      5

    Correct Answer
    A. 3
    Explanation
    The correct answer is 3 because it suggests that the appointments should be limited to three per day. This would ensure that the service department is able to handle the appointments efficiently and provide quality service to each customer. Limiting the number of appointments can help in managing the workload and avoiding any potential delays or backlogs.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 01, 2015
    Quiz Created by
    Dhalseth
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