A+ 2009 Part 2 Of 3

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1. Which of the following drives uses a 1.44MB disk to store data and can also be
used for bootable diagnostics?

Explanation

A floppy disk is the correct answer because it is a type of drive that uses a 1.44MB disk to store data. It is also capable of being used for bootable diagnostics, meaning it can be used to run diagnostic tests on a computer's hardware or software. Floppy disks were commonly used in the past, but are now considered outdated and have been largely replaced by other storage devices such as USB drives and external hard drives.

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About This Quiz
A Plus Certification Quizzes & Trivia

This A+ 2009 Part 2 of 3 quiz assesses knowledge on hardware interfaces like printer ports, serial ports, and video cards. It covers device connections, bus types for... see morevideo cards, cooling mechanisms, BIOS configuration, and types of display devices. Essential for learners aiming to certify or enhance understanding in IT hardware support. see less

2. Which of the following is installed in all computers and is used for storing the
operating system?

Explanation

The hard drive is installed in all computers and is used for storing the operating system. It is a non-volatile storage device that permanently stores data even when the computer is turned off. The operating system, along with other software and files, is stored on the hard drive and accessed by the computer's processor when needed. USB drives, CD drives, and Firewire drives are external storage devices that can be connected to the computer, but they are not typically used for storing the operating system.

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3. What technology uses human body characteristics as a way of allowing users
into a secured area?

Explanation

Biometrics is the correct answer because it refers to the technology that uses human body characteristics, such as fingerprints, iris patterns, or facial recognition, as a way of allowing users into a secured area. This technology provides a high level of security as it relies on unique physical traits that are difficult to replicate or forge. Smart cards, PIN numbers, and keyless entry systems are also used for access control, but they do not specifically utilize human body characteristics like biometrics does.

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4. Which of the following storage devices uses magnetic tape to store large
amounts of data?

Explanation

A tape drive is a storage device that uses magnetic tape to store large amounts of data. Magnetic tape is a long strip of plastic coated with a magnetic material. The data is stored on the tape in the form of magnetic patterns. Tape drives are commonly used for backup and archival purposes due to their large storage capacity and relatively low cost per gigabyte. They are often used in industries such as media, entertainment, and data centers where massive amounts of data need to be stored for long periods of time.

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5. Which of the following can cause a laptop to have stop errors that are sometimes
called the blue screen of death?

Explanation

All these options can cause a laptop to have stop errors that are sometimes called the blue screen of death. If the cooling fan is blocked or fails to function properly, it can lead to overheating of the laptop, causing it to shut down and display the blue screen of death. Similarly, if there is damage to the heat sink, it can result in inadequate cooling, leading to overheating and the occurrence of stop errors. Therefore, any of these issues can cause the blue screen of death on a laptop.

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6. Which of the following will provide you with the most configuration options
and utilities when installing a new printer?

Explanation

A driver from the printer vendor will provide the most configuration options and utilities when installing a new printer. Printer vendors typically develop drivers specifically for their printers, which means these drivers are optimized for the printer's features and capabilities. They often come with additional software and utilities that allow users to customize settings, manage print jobs, and access advanced features. Using a driver from the printer vendor ensures that users can fully utilize the printer's functionalities and have more control over the printing process.

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7. You install a new video card in your system, but are not getting all the features.
What would you need to do to correct the problem?

Explanation

When a new video card is installed in a system, it is necessary to install the device driver for the card to ensure that all the features are available. The device driver acts as a communication bridge between the video card and the operating system, allowing the system to recognize and utilize the card's capabilities. Therefore, by installing the device driver, the problem of not getting all the features of the video card can be resolved.

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8. Which type of authentication technology uses a credit card–sized device that
stores information about the user?

Explanation

A smart card is a type of authentication technology that uses a credit card-sized device to store information about the user. This device contains a microprocessor and memory chip, which securely stores and processes data such as personal identification information or encryption keys. Smart cards are commonly used for secure access to buildings, computer systems, and networks, as well as for making secure financial transactions. They provide an additional layer of security compared to traditional username and password authentication methods, as the physical card must be present for authentication to occur.

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9. You are working on a Windows Vista computer. You keep getting messages
from the operating system asking you for permissions. What is the name of this
new feature?

Explanation

User Account Control is the name of the new feature in Windows Vista that prompts the user for permissions. It is designed to enhance the security of the operating system by requiring user approval before allowing certain actions or changes to be made. This feature helps prevent unauthorized access and protects the system from potentially harmful actions or malware.

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10. Which of the following is a central database for Windows, applications, and
user settings that should be backed up on a regular basis?

Explanation

The Registry is a central database for Windows, applications, and user settings that should be backed up on a regular basis. It stores important configuration information for the operating system and installed programs, including hardware and software settings, user preferences, and system policies. Backing up the Registry ensures that in the event of a system failure or corruption, the settings and preferences can be restored, minimizing data loss and allowing the system to function properly.

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11. What type of laptop memory is installed in all newer model laptops?

Explanation

SODIMMs, or small outline dual in-line memory modules, are the type of laptop memory installed in all newer model laptops. These memory modules are smaller in size compared to DIMMs and SIMMs, making them suitable for laptops where space is limited. SODIMMs are commonly used in laptops to provide fast and efficient memory access, allowing for smooth multitasking and improved overall performance.

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12. Which type of built-in mouse equivalent do laptops commonly use? (Choose
the best answer.)

Explanation

Laptops commonly use touch pads as the built-in mouse equivalent. A touch pad is a flat, sensitive surface located below the keyboard, which allows users to move the cursor by sliding their finger across it. It is a popular choice for laptops due to its compact size and ease of use. Unlike roller balls, touch pads do not require a separate space or constant cleaning. Stylus and pointing sticks are alternative input methods, but they are not as commonly used as touch pads in laptops.

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13. Identify three types of video connectors.

Explanation

The correct answer is VGA, DVI, and HDMI. These are all types of video connectors commonly used to connect displays or projectors to devices such as computers or gaming consoles. VGA (Video Graphics Array) is an analog connector that has been widely used in the past. DVI (Digital Visual Interface) is a digital connector that supports both analog and digital signals. HDMI (High-Definition Multimedia Interface) is a digital connector that supports high-definition video and audio signals. USB (Universal Serial Bus) is not a video connector, but rather a standard for connecting various peripherals to a device.

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14. When attackers ask questions to obtain information, what is this type of attack
called?

Explanation

Social engineering is the correct answer because it refers to the type of attack where attackers manipulate and deceive individuals to gain access to sensitive information. In this scenario, the attackers ask questions to obtain information, which is a common tactic used in social engineering attacks. Spyware, spam, and system hacking are not relevant to this type of attack.

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15. If your monitor has low contrast and brightness, what might you do to correct
the problem?

Explanation

To correct the problem of low contrast and brightness on the monitor, using the OSD buttons on the front of the monitor would be the appropriate solution. OSD stands for On-Screen Display, and these buttons allow the user to access the monitor's settings and make adjustments to the contrast, brightness, and other display settings. By using these buttons, the user can increase the contrast and brightness levels to improve the visual quality on the monitor. Therefore, using the OSD buttons is the most suitable option to correct the low contrast and brightness issue.

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16. Where would you go to set your display resolution in Windows XP?

Explanation

To set the display resolution in Windows XP, you would go to "Display Properties". This option allows you to customize various display settings, including the resolution, color depth, and screen refresh rate. By accessing Display Properties, you can adjust the resolution to fit your preferences or the requirements of your monitor.

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17. Which technology can be used to expand the capability of a portable computer?

Explanation

A docking station is a technology that can be used to expand the capability of a portable computer. It allows the user to connect additional peripherals such as monitors, keyboards, and mice to the laptop, effectively turning it into a desktop computer. This enables the user to have a larger display, more comfortable input devices, and increased connectivity options, enhancing the overall functionality and productivity of the portable computer.

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18. Which of the following is referred to as an expansion slot for laptops?

Explanation

PCMCIA stands for Personal Computer Memory Card International Association. It is a standard for connecting peripheral devices to laptops. PCMCIA slots are expansion slots specifically designed for laptops, allowing users to add various devices such as network cards, sound cards, and modems. Therefore, PCMCIA is the correct answer as it is the expansion slot commonly used in laptops.

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19. Which of the following are considered input devices? (Choose all that apply.)

Explanation

The mouse, keyboard, and stylus are considered input devices because they allow the user to input data or commands into a computer or device. These devices enable the user to interact with the computer by providing input through physical actions such as clicking, typing, or writing. On the other hand, a printer is an output device as it produces a physical copy of the data or information stored in the computer.

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20. What are special products that can protect you from viruses and malware?

Explanation

The question asks about special products that can protect you from viruses and malware. The options provided are antivirus software, malware protection, and phishing protection. All of these options are correct because antivirus software can detect and remove viruses, malware protection can protect against various types of malware, and phishing protection can prevent phishing attacks that attempt to steal personal information. Therefore, all of these options can provide protection against viruses and malware.

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21. Which of the following can help protect your computer from inbound and outbound
attacks?

Explanation

A software firewall can help protect your computer from both inbound and outbound attacks. It acts as a barrier between your computer and the internet, monitoring and filtering incoming and outgoing network traffic. It can block unauthorized access attempts from external sources and prevent malicious software from sending out sensitive information from your computer. By analyzing network packets and enforcing security rules, a software firewall adds an extra layer of protection to your computer's security infrastructure.

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22. What are the three standards for encryption of wireless networks?

Explanation

The three standards for encryption of wireless networks are WPA2, WPA, and WEP. WPA2 is the most secure and widely used encryption standard, providing strong protection for wireless networks. WPA is an older encryption standard that offers better security than WEP but is not as robust as WPA2. WEP is the least secure encryption standard, as it can be easily cracked.

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23. What will you need to connect a printer if you wish to use Bluetooth technology?

Explanation

To connect a printer using Bluetooth technology, you will need a Bluetooth print adapter. This device allows you to connect your printer wirelessly to your computer or mobile device using Bluetooth technology. It acts as a bridge between the printer and the device, enabling them to communicate and transfer print jobs without the need for a physical connection. A network interface card is used for wired network connections, a dongle key is typically used for software licensing or security purposes, and a USB key is used for data storage or transfer, but none of these options are suitable for connecting a printer via Bluetooth.

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24. You have just installed a CD-ROM drive to your computer. You want to listen
to music so you insert a music CD into the drive. Windows Media Player starts
up and you can see a song title and the elapsed time of the song within the
player. Everything looks correct; however, for some reason you cannot hear the
music. What could be the problem?

Explanation

The problem could be that the CD audio cable is not connected to the sound card. The CD audio cable is responsible for transmitting the audio signal from the CD-ROM drive to the sound card. If this cable is not properly connected, the sound card will not receive the audio signal and therefore, you will not be able to hear the music.

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25. Which of the following devices is the best solution for quickly transferring data
between systems and running utility programs?

Explanation

A USB drive is the best solution for quickly transferring data between systems and running utility programs because it offers high-speed data transfer rates, large storage capacities, and compatibility with various operating systems. Unlike CD-ROM drives, USB drives are rewritable, allowing for easy editing and updating of files. While 100 MB Zip drives and 3.5-inch floppies also provide data transfer capabilities, they have significantly lower storage capacities and slower transfer speeds compared to USB drives. Therefore, a USB drive is the most efficient and practical option for quickly transferring data and running utility programs.

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26. What are three major types of display devices that are in use in today’s industry?
(Choose all that apply.)

Explanation

The three major types of display devices that are in use in today's industry are CRT monitors, LCD monitors, and data projectors. CRT monitors use cathode ray tubes to display images and were commonly used in older computer systems. LCD monitors use liquid crystal displays to show images and are now the most common type of display device. Data projectors are used to project images onto a screen or surface and are often used in presentations or large-scale displays. USB monitors are not a major type of display device in today's industry.

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27. When installing a new video card, there are three phases. What are they? Select
the best three answers.

Explanation

The three phases when installing a new video card are configuring the BIOS for the video card being installed, physically installing the video card, and installing drivers for the video card. Configuring the BIOS ensures that the system recognizes and utilizes the new video card properly. Physically installing the video card involves physically connecting the card to the motherboard and securing it in place. Installing drivers is necessary to enable the video card to function correctly and to access its full capabilities.

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28. To save space on most laptops, the computer keyboards have fewer keys than
desktop computers have. Which of the following is an example of a key that
saves space?

Explanation

The Fn key is an example of a key that saves space on laptop keyboards. This key is used in combination with other keys to perform additional functions, such as adjusting the brightness or volume, without the need for dedicated individual keys for each function. By using the Fn key, laptop keyboards can have fewer keys overall, allowing for a more compact design and saving space.

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29. What technique is used for the processor to run at lower clock speed when
processor loads are light and to run at higher clock speeds when processor loads
increase?

Explanation

Processor throttling is the technique used for the processor to run at lower clock speed when processor loads are light and to run at higher clock speeds when processor loads increase. This technique helps in optimizing the power consumption of the processor by dynamically adjusting its clock speed based on the workload. By reducing the clock speed during lighter loads, the processor can save power and improve efficiency. On the other hand, during heavy workloads, the clock speed is increased to ensure faster processing and performance. Processor throttling is commonly used in laptops and mobile devices to balance performance and power consumption.

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30. You are working on a computer. You receive a message about virtual memory
being low on resources. What is virtual memory?

Explanation

Virtual memory is a feature in computer operating systems that allows the system to use a portion of the hard disk as an extension of the physical memory (RAM). When the system memory becomes low on resources, the operating system transfers some data from the RAM to the hard disk, creating virtual memory. This allows the computer to continue running programs, even if there is not enough physical memory available. Therefore, the correct answer states that the system memory has borrowed some hard disk space to create virtual memory.

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31. You are working on your Windows XP desktop computer. You need to modify
your network settings. Which of the following will you use to modify this?

Explanation

To modify network settings on a Windows XP desktop computer, you would use "My Network Places". This feature allows you to view and manage network connections, including setting up a new network connection, configuring network properties, and accessing shared files and printers on the network. It provides a centralized location to manage all your network-related tasks and settings.

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32. Which of the following technologies is the graphical user interface used by default
in Windows Vista?

Explanation

Windows Aero is the correct answer because it is the graphical user interface used by default in Windows Vista. Windows Aero introduced a new visual style with transparent window borders, live thumbnails, and animations, providing a more visually appealing and interactive user experience compared to previous versions of Windows. It also included features like Flip 3D, which allowed users to switch between open windows in a 3D view.

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33. If you are installing a new LCD monitor, what current standard port will you
need for digital signals?

Explanation

When installing a new LCD monitor, you will need a DVI port for digital signals. DVI (Digital Visual Interface) is a standard port that allows for the transmission of high-quality digital video signals. This port is commonly found on modern LCD monitors and is used to connect the monitor to the computer, ensuring a clear and crisp display. The other options listed, such as Composite, AGP slot, and VGA video port, are not suitable for transmitting digital signals and are therefore not the correct answer.

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34. What is the size of a typical laptop hard drive?

Explanation

The size of a typical laptop hard drive is 2.5 inches. This is a common standard size for laptop hard drives, allowing them to fit into the compact form factor of a laptop.

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35. You are in need of a device that will read the different types of memory cards.
You purchase a flash card reader. How would you install this device on your
computer?

Explanation

To install the flash card reader device on your computer, you would connect it to an available USB port. USB ports are commonly used to connect external devices to a computer, including flash card readers. By connecting the flash card reader to a USB port, you can easily read different types of memory cards on your computer.

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36. A serial port can hook up devices such as external modems and label printers.
What is this port usually called?

Explanation

A serial port is usually called COM. This port allows devices such as external modems and label printers to be connected to a computer. The COM port is commonly used for serial communication, which involves sending data one bit at a time over a single communication line.

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37. Which of the following is a file management utility that is used on Windowsbased
operating systems?

Explanation

Windows Explorer is a file management utility that is commonly used on Windows-based operating systems. It allows users to navigate through their files and folders, view and organize their files, and perform various file management tasks such as copying, moving, renaming, and deleting files. Windows Explorer provides a graphical user interface that makes it easy for users to interact with their files and folders, and it is a core component of the Windows operating system.

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38. Which of the following can automatically locate wireless networks in Windows?

Explanation

Wireless Zero Configuration is a Windows service that automatically detects and connects to wireless networks. It allows users to easily locate and connect to available wireless networks without the need for manual configuration. This service is responsible for managing the wireless network connections in Windows operating systems. It scans for available networks and provides a list of options for the user to choose from. Therefore, Wireless Zero Configuration is the correct answer as it automatically locates wireless networks in Windows.

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39. You are using a computer with Windows Vista Enterprise installed. You need to
encrypt the entire disk for security purposes. What technology will allow you to
do this?

Explanation

BitLocker is a technology that allows you to encrypt the entire disk on a computer with Windows Vista Enterprise installed. It provides enhanced security by encrypting the data on the disk, protecting it from unauthorized access. L2TP, EFS, and IPSEC are not specifically designed for disk encryption, making BitLocker the correct choice in this scenario.

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40. When upgrading a printer’s memory, you notice that the printer is using a
DIMM memory module. Can you use the same type of memory as a laptop or
desktop?

Explanation

Printers typically use a specialized type of memory called aDIMM (Dual In-line Memory Module), while laptops and desktops use different types of memory such as SO-DIMM (Small Outline DIMM) or DIMM (Dual In-line Memory Module). Therefore, the memory used in printers is not compatible with the memory used in laptops or desktops, and you cannot use the same type of memory in all three devices.

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41. When installing a new monitor, what should you do first? (Choose the best
answer.)

Explanation

When installing a new monitor, the first thing you should do is determine what type of cable is compatible with your video card. This is important because different video cards may require different types of cables, such as HDMI, DisplayPort, or VGA. By knowing the correct type of cable, you can ensure that you have the appropriate cable on hand before connecting the monitor to your computer. This will help to avoid any compatibility issues and ensure that the monitor is properly connected and functioning.

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42. What is the sector size on the platter on a hard drive?

Explanation

The sector size on the platter of a hard drive is 512 bytes. This refers to the amount of data that can be stored in each sector of the platter. It is a common sector size used in most hard drives and allows for efficient storage and retrieval of data.

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43. Your company has a desktop that has a BIOS password assigned. The user who
was in charge of the computer has left the company. What would you need to
do to resolve this issue?

Explanation

To resolve the issue of a forgotten BIOS password on a desktop computer, the most appropriate solution would be to remove the jumper from the motherboard. This is because removing the jumper resets the BIOS settings to their default values, effectively removing any password that was previously set. Using a password reset CD may not be applicable in this scenario as it is specifically designed for resetting user account passwords, not BIOS passwords. Resetting the BIOS to defaults is achieved by removing the jumper, so it is the correct answer.

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44. Which of the following files is a specially formatted text file that configures the
startup process for the Windows XP operating system?

Explanation

BOOT.ini is a specially formatted text file that configures the startup process for the Windows XP operating system. It contains information about the operating system installed on the computer, including the location of the operating system files, the default operating system to boot into, and various boot options. The system reads this file during the startup process to determine how to load the operating system.

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45. You are providing some phone support for your clients. They are telling you that
the video seems to be showing poorly. You need to see if there is a problem with
the video card. Where would you instruct them to go to view this information?

Explanation

In order to view information about the video card, you would instruct the client to go to the Device Manager. The Device Manager is a built-in Windows tool that allows users to view and manage hardware devices installed on their computer. It provides detailed information about each device, including the video card, and allows users to troubleshoot and update drivers if necessary.

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46. Most inkjet, laser, and thermal printers use this interface to connect a printer to
a computer. (Choose two.)

Explanation

Most inkjet, laser, and thermal printers use the parallel and USB interfaces to connect to a computer. The parallel interface is an older technology that uses a parallel cable to transfer data between the printer and the computer. USB, on the other hand, is a more modern and widely used interface that allows for faster data transfer and is compatible with most computers and printers. Both interfaces provide a reliable connection between the printer and the computer, ensuring that data can be sent and printed effectively.

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47. You have just installed a new floppy drive on a computer. You notice that when
you turn the computer on, the drive light stays on. What could be causing this
problem?

Explanation

The floppy drive light staying on after turning on the computer indicates that there is a problem with the drive. Since the drive has just been installed, it is likely that the issue lies with the installation process. The most probable cause is that the cable connecting the floppy drive to the motherboard has been installed incorrectly. This could result in a constant power supply to the drive, causing the light to stay on.

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48. You are the PC technician for your company. You are upgrading your computers
toWindows Vista. There are certain users who have older applications. What
tool can you use to make the application run under the newer operating system?

Explanation

The Program Compatibility Wizard is a tool that can be used to make older applications run under a newer operating system, such as Windows Vista. It helps to identify and resolve any compatibility issues that may arise when running older software on a different operating system. By using this tool, the PC technician can ensure that the older applications continue to function properly after the upgrade to Windows Vista.

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49. Which of the following bus types are used for video cards? (Choose all that apply.)

Explanation

PCI, AGP, and PCI Express are the bus types used for video cards. PCI (Peripheral Component Interconnect) is a standard bus type used for connecting peripheral devices, including video cards. AGP (Accelerated Graphics Port) is a specialized bus type designed specifically for video cards, providing faster data transfer rates compared to PCI. PCI Express is the latest and fastest bus type used for video cards, offering higher bandwidth and improved performance compared to both PCI and AGP. DMI (Direct Media Interface) is not a bus type used for video cards; it is a high-speed point-to-point interconnect used for connecting the chipset to other components on the motherboard.

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50. Windows 2000, Windows XP, and Windows Vista come with which type of encryption
technology?

Explanation

Windows 2000, Windows XP, and Windows Vista come with EFS (Encrypting File System) as the type of encryption technology. EFS is a feature that allows users to encrypt files and folders on their computer, providing an additional layer of security to protect sensitive data. It uses a combination of symmetric and asymmetric encryption algorithms to ensure the confidentiality and integrity of the encrypted data. EFS is primarily used to protect files stored on local drives and can be particularly useful for securing sensitive information on shared or portable devices.

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51. Which of the following are ways to troubleshoot power problems on a laptop?

Explanation

Using a multimeter is a way to troubleshoot power problems on a laptop. A multimeter is a device that can measure voltage, current, and resistance. By using a multimeter, one can check if the laptop is receiving the correct amount of power and identify any issues with the power supply or charging system. This can help in diagnosing and resolving power-related problems on a laptop.

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52. You are contacted by a client that is having problems because her computer is
running very slowly. You need to run a utility to see if the system needs to have
more memory installed. Which of the following utilities should you use?

Explanation

The Performance Monitor utility is the most appropriate tool to use in this scenario. It allows you to monitor and analyze the performance of various system components, including memory usage. By using this utility, you can identify if the computer is experiencing memory-related issues, such as high memory usage or low available memory. This information will help you determine if the system needs to have more memory installed to improve its performance.

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53. Which of the following technologies can you find on newer laptops today?
(Choose all that apply.)

Explanation

Newer laptops today often come equipped with Bluetooth, Infrared, Wireless cards, and Ethernet technologies. Bluetooth allows for wireless communication between devices, Infrared enables wireless data transfer between devices, Wireless cards provide wireless internet connectivity, and Ethernet allows for wired internet connectivity. These technologies have become common features in modern laptops to enhance connectivity options for users.

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54. To prevent a hacker from obtaining useful information about a wireless network,
what should you change from the manufacturer’s defaults? (Choose all
that apply.)

Explanation

To prevent a hacker from obtaining useful information about a wireless network, it is recommended to hide and change the SSID name. Hiding the SSID name makes the network less visible and harder to detect, while changing the SSID name adds an extra layer of security by making it more difficult for hackers to identify the network. Additionally, resetting the default password is important as hackers often have knowledge of default passwords and can easily gain unauthorized access if they are not changed.

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55. If the colors are flickering on your monitor, what could be the problem?

Explanation

If the colors are flickering on the monitor, the problem could be a loose video cable. A loose connection between the monitor and the computer can cause intermittent signal transmission, resulting in flickering colors. By ensuring that the video cable is securely connected to both the monitor and the computer, the issue of flickering colors can be resolved.

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56. You receive a call from a customer for whom you have just installed a wireless
router. They tell you that they cannot connect to the router for Internet access.
Which of the following solutions would you have them try?

Explanation

The most likely reason for the customer's inability to connect to the router for Internet access is that they are using an incorrect passphrase. The passphrase is used to authenticate and encrypt the connection between the device and the router. If the customer is using a different passphrase or has entered it incorrectly, they will not be able to establish a successful connection. Therefore, ensuring that they are using the same passphrase is the most appropriate solution to try in this situation.

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57. Which of the following are considered troubleshooting tools and techniques for
printers? (Choose all that apply.)

Explanation

Reviewing device error codes, identifying symptoms, and printing a test page are all considered troubleshooting tools and techniques for printers. Reviewing device error codes helps to identify specific issues or malfunctions that may be occurring. Identifying symptoms involves recognizing any unusual behavior or patterns that may indicate a problem with the printer. Printing a test page can help to determine if the printer is functioning properly and if there are any issues with print quality or alignment. Increasing memory, on the other hand, is not a troubleshooting tool or technique for printers, as it does not directly address or resolve any printer-related issues.

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58. Which of the following must you do to determine what firmware version the
printer is using?

Explanation

To determine what firmware version the printer is using, you must print a test page. This is because the test page usually includes information about the printer, including the firmware version. Reviewing the firmware update page or the printer properties page may provide some information about the firmware version, but it is not guaranteed. Looking on the back of the printer is unlikely to provide any information about the firmware version.

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59. When connecting a printer or scanner, which of the following should you use to
install the correct driver for the device? (Choose all that apply.)

Explanation

When connecting a printer or scanner, the correct driver for the device can be installed using the CD that comes with the device or by visiting the vendor's website. The CD usually contains the necessary software and drivers for the device, while the vendor's website may have the latest versions available for download. Using Windows Update may also provide some drivers, but it may not always have the most up-to-date or specific drivers for the device. Therefore, the CD and the vendor's website are the most reliable options for installing the correct driver.

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60. What is the first process you must follow to print a page out of your printer?

Explanation

To print a page out of a printer, the first process that must be followed is for an application to send a request that is relayed to the printer. This means that the user must initiate the printing process by selecting the print option within the application they are using. The application then sends a request to the printer, specifying the document or page to be printed. This request is then relayed to the printer, which processes the request and begins printing the page.

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61. Which of the following devices can be used for a printer port, scanner, or removable
media?

Explanation

An I/O port, or input/output port, is a general-purpose interface that can be used to connect various devices to a computer system. It allows for communication between the computer and external devices such as printers, scanners, and removable media. PS/2 and VGA are specific types of ports used for keyboards and monitors respectively, while parallel is a type of port used for connecting printers. Therefore, the I/O port is the correct answer as it encompasses all the mentioned devices.

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62. You must provide which of the following in order to add a printer to a network?

Explanation

To add a printer to a network, a print server is required. A print server is a device that connects multiple printers to a network, allowing them to be accessed by multiple users. It acts as a central hub, managing print jobs and providing print services to the network. Without a print server, it would not be possible to connect the printer to the network and share it with other users.

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63. Which of the following steps should you take when maintaining monitors?
(Choose all that apply.)

Explanation

The steps that should be taken when maintaining monitors include allowing plenty of clearance around the video card slot to ensure proper airflow for cooling, using antistatic cleaners to clean screens and surfaces, avoiding spraying cleaners directly onto screens or enclosures, using thumbscrews to secure VGA and DVI cables, and checking the condition of the cooling features of the video card and ensuring that airflow is not obstructed by cables, dirt, dust, or other components.

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64. When working with laptops, what is the safe removal standard for a PC card?
(Choose two.)

Explanation

When working with laptops, it is important to follow the safe removal standard for a PC card. The first step is to look for the ejector button, which allows the card to be safely removed from the laptop without causing any damage. Additionally, it is important to disconnect any cables connected to the card before removing it. This ensures that there are no loose connections or potential damage to the card or laptop. Updating the drivers and turning off the laptop are not directly related to the safe removal of a PC card, so they are not the correct answers.

Submit
65. What happens if a page you print on a laser printer requires more memory than
the printer has installed?

Explanation

If a page requires more memory than the printer has installed, the printer will still continue to work but at a slower than normal pace. This is because the printer will need to process the data in smaller chunks or pause frequently to free up memory. As a result, the printing speed will be significantly reduced. However, the printer will still attempt to complete the printing job, albeit at a slower pace.

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66. When installing a printer, what is the easiest way to ensure compatibility to
make sure that Windows recognizes the new hardware?

Explanation

The easiest way to ensure compatibility and make sure that Windows recognizes the new printer hardware is by visiting the vendor's website. The vendor's website will provide the most accurate and up-to-date information on the printer's compatibility with Windows operating systems. It will have the necessary drivers and software downloads specifically designed for the printer model, ensuring a smooth installation process and proper functionality.

Submit
67. What are the two listed interfaces that are used to connect CD-ROMs and
DVD-ROMs to the computer?

Explanation

IDE (Integrated Drive Electronics) and ATA (Advanced Technology Attachment) are the two listed interfaces that are used to connect CD-ROMs and DVD-ROMs to the computer. IDE is a standard interface that allows for the connection of storage devices, including CD-ROMs and DVD-ROMs, to the computer's motherboard. ATA, on the other hand, is a type of IDE interface that is commonly used for connecting storage devices. Both IDE and ATA provide a reliable and efficient way to transfer data between the CD-ROM or DVD-ROM and the computer.

Submit
68. Which of the following parameters (switches) will copy all files, folders, and
subfolders, including empty subfolders, to the TEST folder?

Explanation

The correct answer is "xcopy *.* c:\test /E". This parameter will copy all files, folders, and subfolders, including empty subfolders, to the TEST folder. The /E switch in the xcopy command is used to include empty directories during the copy process.

Submit
69. You purchase a new USB memory drive. Which of the following file systems has
this drive been pre-formatted with? (Select two.)

Explanation

The correct answer is FAT16 and FAT32. This is because FAT16 and FAT32 are commonly used file systems for USB memory drives. These file systems are compatible with multiple operating systems and have a good balance between file size limitations and performance. RAW and NTFS are less likely to be pre-formatted on a USB memory drive, as RAW refers to an unformatted file system and NTFS is more commonly used for Windows-based systems.

Submit
70. What is the major difference between a laser printer and an LED printer?
(Choose all that apply.)

Explanation

The major difference between a laser printer and an LED printer is that LED printers use an LED array to perform the transfer of images, while laser printers use a laser to transfer the image to the drum. This means that the technology used for image transfer is different in both types of printers.

Submit
71. Which of the following are used to keep the video card cool? (Choose all that
apply.)

Explanation

Passive heat sinks, cooling fans, and shrouds are used to keep the video card cool. Passive heat sinks absorb and dissipate heat from the video card, cooling fans circulate air to remove heat, and shrouds help direct airflow to cool the video card. By combining these cooling methods, the video card can maintain optimal operating temperatures, preventing overheating and potential damage to the hardware.

Submit
72. Which tab would you use to configure user alerts and automatic actions to take
when the system reaches low or critical battery power levels?

Explanation

The Alarms tab is the correct answer because it is the most logical option for configuring user alerts and automatic actions related to battery power levels. The Advanced tab typically deals with more advanced system settings, the Suspend tab is usually used for configuring system sleep settings, and the Power Schemes tab is used for managing power consumption settings. Therefore, the Alarms tab is the most appropriate option for configuring battery power level alerts and actions.

Submit
73. What are the sizes available for the Iomega Zip removable storage drives?
(Choose all that apply.)

Explanation

The sizes available for the Iomega Zip removable storage drives are 100MB, 250MB, and 750MB. These options provide different storage capacities to cater to varying needs and requirements of users. The 300MB option is not available for the Iomega Zip removable storage drives.

Submit
74. Where would you find the setting for the print spooler on aWindows operating
system?

Explanation

In a Windows operating system, the setting for the print spooler can be found in the Server Properties. This is where you can configure and manage the print spooler service, which controls the printing process on the computer. By accessing the Server Properties, you can adjust settings related to print jobs, printer queues, and other print spooler functionalities.

Submit
75. Which of the following are true about the laser printing process? (Choose all
that apply.)

Explanation

The first statement is true because laser printers typically have a short warm-up time and start printing immediately after the print button is pushed. The second statement is true because the page is transferred from the computer to the printer's print mechanism, which includes the laser, drum, and toner. The third statement is also true because the print mechanism transfers the print onto the paper through a series of electrostatic charges and heat.

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