A+ Certification Chapter 2 Questions
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While manning the help desk, you get a call from Sharon in accounting. She’s lost a file that she knows she saved to her hard drive. Which of the following statements would direct Sharon to open her My Documents folder in the most efficient and professional manner?
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A. Sharon, check My Documents.
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B. Sharon, a lot of programs save files to a default folder, often to a folder called My Documents. Let’s look there first. Click the Start button and move the mouse until the cursor hovers over My Documents. Then press the left mouse button and tell me what you see when My Documents opens.
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C. Probably just defaulted to My Docs. Why don’t you open Excel or whatever program you used to make the file, and then open a document and point it to My Documents?
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D. Look Sharon, I know you’re clueless when it comes to computers, but how could somebody lose a file? Just open up My Documents, and look there for the file.
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As the course work is all done and a computer technician is now looking for a comprehensive test for every chapter, the test below is designed to do just that. Give it a go and see which topic you have a lock on and which ones you need to polish up.
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- 2.
Which of the following is a good practice after completing a troubleshooting call at someone’s office?
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A. Follow up with a call within a couple days to make sure everything is going well with the fixed computer.
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B. Make copies of any passwords you used at the site for future reference.
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C. Document any particularly important people you met for future reference.
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D. Do nothing. Your work is finished there.
Correct Answer
A. A. Follow up with a call within a couple days to make sure everything is going well with the fixed computer.Explanation
A. A simple follow-up builds good will and trust. This is a very important step
to take after completing a job.Rate this question:
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- 3.
Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you’re working?
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A. Anti-static spray
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B. Anti-static bag
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C. Anti-static wrist strap
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D. Phillips-head screwdriver
Correct Answer
A. C. Anti-static wrist strapExplanation
C. An anti-static wrist strap keeps you at the same electrical potential as the
computer.Rate this question:
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- 4.
When troubleshooting a software problem on Phoebe’s computer and listening to her describe the problem, your beeper goes off. It’s your boss. Which of the following is the most appropriate action for you to take?
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A. Excuse yourself, walk out of the cube, and use a cell phone to call your boss.
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B. Pick up Phoebe’s phone and dial your boss’s number.
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C. Wait until Phoebe finishes her description and then ask to use her phone to call your boss.
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D. Wait until Phoebe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone.
Correct Answer
A. D. Wait until Phoebe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone.Explanation
D. Focus on the customer and don’t use her things.Rate this question:
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- 5.
What tool should be in every technician’s toolkit?
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A. Pliers
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B. Hammer
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C. Straight-slot screwdriver
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D. Phillips-head screwdriver
Correct Answer
A. D. Phillips-head screwdriverExplanation
D. Every tech’s toolkit should have a Phillips-head screwdriver, at the very least.Rate this question:
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- 6.
You are at a customer’s workstation to install several software and hardware updates, a process that will take a while and require several reboots of the computer. What should you do about the password to the user’s account?
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A. Require the customer to sit with you throughout the process so she can type in her password each time.
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B. Ask the user to write down her password for you to use.
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C. Ask the user to change her password temporarily for you to use.
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D. Call your supervisor.
Correct Answer
A. C. Ask the user to change her password temporarily for you to use.Explanation
C. In this circumstance, asking for a temporary password is the right answer.
Make sure the user changes her password back before you leave the site.Rate this question:
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- 7.
While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? (Select two.)
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A. Is the computer turned on?
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B. Is the monitor turned on?
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C. Did you reboot?
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D. What did you do?
Correct Answer(s)
A. A. Is the computer turned on?
A. B. Is the monitor turned on?Explanation
A useful follow-up question would be to ask if the computer is turned on because if it is not, then that could be the reason for the blank screen. Another useful follow-up question would be to ask if the monitor is turned on because if it is not, then that could also be the reason for the blank screen. These two questions help to identify the potential causes of the issue and narrow down the troubleshooting steps.Rate this question:
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- 8.
Which of the following would be most appropriate for the workplace? (Select two.)
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A. Clean, pressed khaki trousers
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B. Clean, wrinkle-free T-shirt
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C. Clean, wrinkle-free polo shirt
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D. Clean, pressed jeans
Correct Answer(s)
A. A. Clean, pressed khaki trousers
A. C. Clean, wrinkle-free polo shirtExplanation
Clean, pressed khaki trousers and clean, wrinkle-free polo shirt would be most appropriate for the workplace because they present a professional and polished appearance. Trousers are typically more formal than jeans, and khaki is a neutral color that is commonly accepted in professional settings. A polo shirt is a comfortable yet professional option that can be easily paired with trousers. Both options demonstrate cleanliness and attention to detail, which are important in a workplace environment.Rate this question:
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- 9.
Which of the following helps prevent electromagnetic interference?
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A. Use an anti-static bag.
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B. Use an anti-static wrist strap.
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C. Keep magnets away from computer components.
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D. Keep computers away from monitors.
Correct Answer
A. C. Keep magnets away from computer components.Explanation
C. Avoid putting magnets near computer gear to help prevent EMI.Rate this question:
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Mar 19, 2023Quiz Edited by
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Mar 31, 2011Quiz Created by
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