Salesforce Service Cloud Quizzes & Trivia




Questions: 61  |  Attempts: 1553   |  Last updated: Nov 22, 2019
  • Sample Question
    When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Select 2 correct answers.




Salesforce Service Cloud Questions and Answers


  • When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Select 2 correct answers.
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  •  Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Select 2 correct answers.
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  • A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts. Which feature will help the support agent send this question to the right group of people?
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