Problem Solving Quizzes, Questions & Answers

Recent Problem Solving Quizzes

This '6-steps quiz' assesses understanding of technology and innovation, focusing on problem identification and design challenges. It aims to reinforce the concept that perceived limits can often be surpassed, enhancing...

Questions: 17 | Attempts: 579 | Last updated: Mar 19, 2025

Sample Question
Choose the best definition for the word technology

Technology is the use of knowledge to build video games and skateboards

Technology is the application of knowledge and resources to extend and enhance our human capabilities.

Technology is the ability the create computers from what science discovers.

Customer Service Problems Quiz: Test!

Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service...

Questions: 8 | Attempts: 335 | Last updated: Mar 20, 2025

Sample Question
A customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?

Apologize, and assist the customer in placing an order for the item.

Use the replacement order button to place an additional order, but change the Order Source to Manual instead of Zero Dollar so that the customer is charged.

Have the customer place a new order for the item and call back with the order number so that we may give them a credit for the shipping.

Help the customer to place a new order for the item and give them a credit for budget shipping.

Problem Solving And Critical Thinking: Quiz!

Problem Solving and Critical Thinking: Quiz!

This quiz assesses skills in problem solving and critical thinking within a customer service context. It challenges learners to address real-world issues like defective products, incorrect shipping details, and personal work...

Questions: 15 | Attempts: 5168 | Last updated: Mar 22, 2025

Sample Question
You receive a call from a customer and they are upset because they received a barstool defective. They want to get a part sent out and be compensated for the delay. You:

Apologize for the inconvenience and complete the part request while offering a small compensation.

Research the situation and wait for the results before offering compensation.

Start the parts request and consult with the team/ lead for proper compensation.

Offer the customer a full replacement on expedited shipping instead of the parts request and partial refund.

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