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Health Care Quality Management: Techniques and Standards - Exam Review

This assessment covers Chapters 6-10 in Health Care Quality Management, focusing on essential management techniques and standards in health care quality. It evaluates knowledge crucial for improving patient care and operational...

Questions: 29 | Attempts: 11 | Last updated: Aug 4, 2025

Sample Question 1
What is the QI Toolbox Technique most often used in root cause analysis?

1.Cause-and-effect or fishbone diagram: QI Toolbox Technique used most often in root cause analysis is "Cause-and-Effect" or "Fishbone Diagram" ... This technique structures the root cause inquity and helps the investigators to be sure that they have examined the situation from all perspectives ... An investigational technique that facilitates the identification of the various factors (i.e., Manpower, Material, Methods, and Machinery) that contribute to a problem; also called a fishbone diagram.

Control chart: A statistical tool used to monitor and control a process over time.

Pareto analysis: A technique that prioritizes possible causes according to their expected impact on the problem.

Scatter diagram: A graphical technique that shows the relationship between two variables.

Sample Question 2
What does FMEA stand for?

4.) Faulty Machine Evaluation Algorithm (FMEA)

2.) Failure mode and effects analysis (FMEA) - A technique that promotes systems thinking, FMEA includes defining high-risk processes using flowcharts; identifying potential failure points in current processes; and scoring each potential failure by considering factors such as the frequency of failure, potential harm, and the likelihood that the failure will be detected before it reaches the patient. Potential failures with the highest criticality score become the focus of process redesign (Joint Commission 2008b)

1.) Federal Medical Enhancement Association ( FMEA)

3.) Fast Manufacturing Efficiency Assessment (FMEA)

Sample Question 3
What is an Incident Report or Occurence Report?

1.)A report documenting scheduled events

3.)Incident Report or Occurence Report: A structured data collection tool that risk managers use to gather information about potentially compensable events; also called an incident report.

2.)A report detailing employee attendance

4.)A report summarizing financial transactions

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