World Quality Day 2010
- 1.
- Which phrase is common between the Vision and Three Pillars of Max India:
- A.
Business Performance
- B.
Service Excellence
- C.
Trust
- D.
All of the above
- 2.
- Which of these is not a Quality Guru? :
- A.
Deming
- B.
Jack Welch
- C.
Crosby
- D.
Juran
- 3.
- The leader in the quality movement who said Quality is defined as “Fitness for Use” is
- A.
Juran
- B.
Deming
- C.
Crosby
- D.
Taguchi
- 4.
- Name the Quality Award that was born in the US but was later adopted by many countries
- A.
Deming Prize
- B.
Malcolm Baldrige National Quality Award
- C.
Taguchi Award
- D.
CII-Exim Business Excellence Award
- 5.
- The quality leader responsible for the term “there is no economics for Quality”
- A.
Juran
- B.
Ishakawa
- C.
Crosby
- D.
Feigenbaum
- E.
Taguchi
- 6.
- The word “Black Belt” in the context of Six Sigma projects refers to
- A.
The team that has had the most impact on the bottom line.
- B.
The person who has coordinated teams most effectively
- C.
The individual who has outpaced all others in six sigma knowledge
- D.
None of the above
- 7.
- Customer segmentation refers to
- A.
Dividing a particular customer into parts that are more easily understood
- B.
Grouping customers by one or more criteria
- C.
Maintaining secure customer listings to minimize communication among them
- D.
Eliminating or “cutting off” customers with poor credit history
- 8.
- Who is Quality employee at Max India:
- A.
Someone who is trained on Six Sigma.
- B.
Someone performing ISO Audit.
- C.
All who have won “Quality Award”
- D.
Employees involved in writing Business Excellence document
- E.
All Max India employees irrespective of their function and role.
- 9.A team wants a technique for prioritizing different solutions, we should use:
- A.
Solution Prioritization Matrix
- B.
Cause and Effect Diagrams
- C.
Pareto Diagram
- D.
Relationship Matrix
- 10.
- When you need to correlate one variable with another, the quality tool normally used is:
- A.
Box Plots
- B.
Pareto Diagram
- C.
Regression Analysis
- D.
Histogram
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