World Quality Day 2010
Questions and Answers
- 1.
- Which phrase is common between the Vision and Three Pillars of Max India:
- A.
Business Performance
- B.
Service Excellence
- C.
Trust
- D.
All of the above
- 2.
- Which of these is not a Quality Guru? :
- A.
Deming
- B.
Jack Welch
- C.
Crosby
- D.
Juran
- 3.
- The leader in the quality movement who said Quality is defined as “Fitness for Use” is
- A.
Juran
- B.
Deming
- C.
Crosby
- D.
Taguchi
- 4.
- Name the Quality Award that was born in the US but was later adopted by many countries
- A.
Deming Prize
- B.
Malcolm Baldrige National Quality Award
- C.
Taguchi Award
- D.
CII-Exim Business Excellence Award
- 5.
- The quality leader responsible for the term “there is no economics for Quality”
- A.
Juran
- B.
Ishakawa
- C.
Crosby
- D.
Feigenbaum
- E.
Taguchi
- 6.
- The word “Black Belt” in the context of Six Sigma projects refers to
- A.
The team that has had the most impact on the bottom line.
- B.
The person who has coordinated teams most effectively
- C.
The individual who has outpaced all others in six sigma knowledge
- D.
None of the above
- 7.
- Customer segmentation refers to
- A.
Dividing a particular customer into parts that are more easily understood
- B.
Grouping customers by one or more criteria
- C.
Maintaining secure customer listings to minimize communication among them
- D.
Eliminating or “cutting off” customers with poor credit history
- 8.
- Who is Quality employee at Max India:
- A.
Someone who is trained on Six Sigma.
- B.
Someone performing ISO Audit.
- C.
All who have won “Quality Award”
- D.
Employees involved in writing Business Excellence document
- E.
All Max India employees irrespective of their function and role.
- 9.
A team wants a technique for prioritizing different solutions, we should use:
- A.
Solution Prioritization Matrix
- B.
Cause and Effect Diagrams
- C.
Pareto Diagram
- D.
Relationship Matrix
Correct Answer
C. Pareto DiagramExplanation
A Pareto Diagram is a graphical tool used to prioritize different solutions based on their impact. It helps identify the most significant issues or causes that contribute to a problem by displaying them in descending order of frequency or importance. This allows the team to focus on resolving the most critical issues first, leading to more effective problem-solving and decision-making. Therefore, a Pareto Diagram is the appropriate technique for prioritizing different solutions in this scenario.Rate this question:
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- 10.
- When you need to correlate one variable with another, the quality tool normally used is:
- A.
Box Plots
- B.
Pareto Diagram
- C.
Regression Analysis
- D.
Histogram
Correct Answer
B. Service Excellence
B. Service Excellence
Explanation
The phrase "Service Excellence" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on providing excellent service to its customers.
The phrase "Service Excellence" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on providing excellent service to its customers.
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Correct Answer
B. Jack Welch
B. Jack Welch
Explanation
Jack Welch is not considered a Quality Guru because he was not primarily focused on quality management. Welch was the former CEO of General Electric and is known for his leadership and management strategies, but he did not contribute significantly to the field of quality management like the other options listed. On the other hand, Deming, Crosby, and Juran are all renowned Quality Gurus who made significant contributions to the field of quality management and played a key role in shaping quality practices in organizations.
Jack Welch is not considered a Quality Guru because he was not primarily focused on quality management. Welch was the former CEO of General Electric and is known for his leadership and management strategies, but he did not contribute significantly to the field of quality management like the other options listed. On the other hand, Deming, Crosby, and Juran are all renowned Quality Gurus who made significant contributions to the field of quality management and played a key role in shaping quality practices in organizations.
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Correct Answer
A. Juran
A. Juran
Explanation
Juran is the correct answer because he defined quality as "Fitness for Use." This means that a product or service is of high quality if it meets the needs and expectations of the customer. Juran emphasized the importance of understanding customer requirements and continuously improving processes to achieve quality. This definition focuses on the end-user's perspective and highlights the importance of meeting their specific needs and preferences.
Juran is the correct answer because he defined quality as "Fitness for Use." This means that a product or service is of high quality if it meets the needs and expectations of the customer. Juran emphasized the importance of understanding customer requirements and continuously improving processes to achieve quality. This definition focuses on the end-user's perspective and highlights the importance of meeting their specific needs and preferences.
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Correct Answer
B. Malcolm Baldrige National Quality Award
B. Malcolm Baldrige National Quality Award
Explanation
The correct answer is the Malcolm Baldrige National Quality Award. This award was initially established in the United States but has since been adopted by many countries. It is a prestigious award that recognizes organizations that demonstrate excellence in various areas such as leadership, customer focus, and process improvement. It serves as a benchmark for organizations to strive for continuous improvement and has become a global symbol of quality and performance excellence.
The correct answer is the Malcolm Baldrige National Quality Award. This award was initially established in the United States but has since been adopted by many countries. It is a prestigious award that recognizes organizations that demonstrate excellence in various areas such as leadership, customer focus, and process improvement. It serves as a benchmark for organizations to strive for continuous improvement and has become a global symbol of quality and performance excellence.
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Correct Answer
C. Crosby
C. Crosby
Explanation
Crosby is the correct answer because he is known for his belief that there is no economics for quality. He emphasized the importance of prevention rather than detection and advocated for zero defects in products and processes. Crosby believed that the cost of poor quality far outweighs the cost of preventing defects, and that organizations should strive for perfection in their quality management efforts.
Crosby is the correct answer because he is known for his belief that there is no economics for quality. He emphasized the importance of prevention rather than detection and advocated for zero defects in products and processes. Crosby believed that the cost of poor quality far outweighs the cost of preventing defects, and that organizations should strive for perfection in their quality management efforts.
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Correct Answer
D. None of the above
D. None of the above
Explanation
The term "Black Belt" in the context of Six Sigma projects does not refer to any of the options provided. In Six Sigma, a Black Belt is a trained professional who leads and manages improvement projects within an organization. They have a thorough understanding of the Six Sigma methodology and tools, and they work to identify and solve problems, improve processes, and drive overall performance improvement. The term "Black Belt" does not specifically indicate the team's impact on the bottom line, the effectiveness of team coordination, or individual knowledge.
The term "Black Belt" in the context of Six Sigma projects does not refer to any of the options provided. In Six Sigma, a Black Belt is a trained professional who leads and manages improvement projects within an organization. They have a thorough understanding of the Six Sigma methodology and tools, and they work to identify and solve problems, improve processes, and drive overall performance improvement. The term "Black Belt" does not specifically indicate the team's impact on the bottom line, the effectiveness of team coordination, or individual knowledge.
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Correct Answer
B. Grouping customers by one or more criteria
B. Grouping customers by one or more criteria
Explanation
Customer segmentation refers to grouping customers by one or more criteria. This means that customers are categorized or divided into different groups based on specific characteristics or factors such as demographics, behavior, preferences, or purchasing patterns. This allows businesses to better understand their customers and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. By grouping customers, businesses can effectively target their marketing efforts, personalize their communication, and provide more relevant products or services to different customer segments.
Customer segmentation refers to grouping customers by one or more criteria. This means that customers are categorized or divided into different groups based on specific characteristics or factors such as demographics, behavior, preferences, or purchasing patterns. This allows businesses to better understand their customers and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. By grouping customers, businesses can effectively target their marketing efforts, personalize their communication, and provide more relevant products or services to different customer segments.
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Correct Answer
E. All Max India employees irrespective of their function and role.
E. All Max India employees irrespective of their function and role.
Explanation
The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. It suggests that the company values a culture of quality throughout the organization and believes that every employee has a role to play in maintaining and improving quality standards.
The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. It suggests that the company values a culture of quality throughout the organization and believes that every employee has a role to play in maintaining and improving quality standards.
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Correct Answer
C. Regression Analysis
C. Regression Analysis
Explanation
Regression analysis is the appropriate quality tool when you need to correlate one variable with another. This statistical technique helps to determine the relationship between a dependent variable and one or more independent variables. It allows you to understand how changes in one variable are associated with changes in another variable. By analyzing the data and calculating the regression equation, you can make predictions and draw conclusions about the relationship between the variables.
Regression analysis is the appropriate quality tool when you need to correlate one variable with another. This statistical technique helps to determine the relationship between a dependent variable and one or more independent variables. It allows you to understand how changes in one variable are associated with changes in another variable. By analyzing the data and calculating the regression equation, you can make predictions and draw conclusions about the relationship between the variables.
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Mar 21, 2023Quiz Edited by
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Nov 10, 2010Quiz Created by
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