The customer would call about the email response.
Through the survey link in the email template.
Via word of mouth.
Through the “ACW” in VCMS
Rx Order Status
Read Profile Log
View Rx Ready Text msg
Rx Express Pay CC Update
Internal Call box
IP Call Box
PBX Call Box
External Call Box
Load Script Box
VCMS outcome Box
Chat Screen Field
Customer’s Phone number
The time of the email
Photo order number, Customer’s name & email address
The customer’s address.
Customer’s Name, Dob, Phone number (Rx number if in email)
Customer’s social security number
Customer’s Security Question
Customer’s Walgreens.com password
To utilize personal pronouns to show responsibility.
To complete the email as quickly as possible.
To refer to the local store as much as possible.
To escalate every email that does not have a name on it.
A Newspaper clipping
An Auto-generated response
The Walgreens Brand Name
The email address of the customer
The customer’s first name
The phone number of the customer.