Tltc Lean Training - Staff Module

15 Questions | Total Attempts: 48

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Module Quizzes & Trivia

Testing knowledge gained by participants in TLTC Lean Training, Module 2: Staff Satisfaction.


Questions and Answers
  • 1. 
    Assigning work to someone that is non-value-added and not allowing them to improve the process is an example of what kind of waste?
    • A. 

      Intellect

    • B. 

      Re-work

    • C. 

      Transportation

    • D. 

      Inventory

  • 2. 
    As a Lean Team Member, your role is to:
    • A. 

      Make sure no one else uses the Lean knowledge and tools – they wouldn’t understand

    • B. 

      Lead process improvement projects

    • C. 

      Model continuous improvement behaviours and attitudes

    • D. 

      Get certified then go back to the old way of doing my work

  • 3. 
    Fujio Cho, Toyota Chairman: “First we build ______, then we build cars.”
    • A. 

      Engines

    • B. 

      Processes

    • C. 

      People

    • D. 

      Metrics

  • 4. 
    Which elements represent the Lean concept “Respect for People”:
    • A. 

      Highly specify how the work is done, but give employees latitude to improve things.

    • B. 

      Set individual goals, but give people wide latitude in how the work is done.

    • C. 

      Managers and supervisors get directly involved with their employees in problem solving.

    • D. 

      Managers and experts help people work around problems.

  • 5. 
    Why is the concept of “Respect for People” so important in a Lean organisation?
    • A. 

      Staff who do the work are those that come up with ideas for improvement.

    • B. 

      People need to be creative and do their job differently every day to stay “fresh”.

    • C. 

      Staff need to respect their managers and follow their directions without asking too many questions.

    • D. 

      People need to be happy at work so they won’t mind doing processes full of waste.

  • 6. 
    What are managers’ roles in a Lean organisation?
    • A. 

      Trust employees to do thorough root cause analysis.

    • B. 

      Make sure that their people have the training, tools, materials and authority to identify problems.

    • C. 

      Inspire, mentor, model the philosophy of continuous improvement.

    • D. 

      Use Lean productivity tools such as, touch point mapping, to determine which staff positions to eliminate.

  • 7. 
    In the Managerial Grid, which management style incorporates the right balance between concern for people and concern for production?
    • A. 

      Country Club management

    • B. 

      Authority-compliance

    • C. 

      Team management

    • D. 

      Middle of the road management

  • 8. 
    Which of these management types is best in a Lean organisation?
    • A. 

      Micromanagement

    • B. 

      Seagull Management

    • C. 

      Mushroom Management

    • D. 

      None of the above

  • 9. 
    Who said “I want you to use your own heads. And I want you actively to train your people on how to think for themselves.”?
    • A. 

      Kachiro Toyoda

    • B. 

      Eiji Toyoda

    • C. 

      Taiichi Ohno

    • D. 

      Henry Ford

  • 10. 
    The four elements of good collaboration skills are:
    • A. 

      Understand the Goal, Self Awareness, Other Awareness, Communication

    • B. 

      Set the metrics, Training, Measuring, Performance Management

    • C. 

      Understand the Goal, Do a DISC Profile, Change Your Style, Communication

    • D. 

      Understand the Goal, Self Awareness, Communication, Performance manage staff that “don’t get it”

  • 11. 
    This is an example of a ___________.
    • A. 

      A way to motivate staff to develop skills

    • B. 

      A tool increase team flexibility

    • C. 

      A Skills Matrix

    • D. 

      All of the above

  • 12. 
    It is best to train people on only one specific skill so they can specialise.
    • A. 

      TRUE

    • B. 

      FALSE

  • 13. 
    ·         360 survey feedback, Skills matrix evaluation outcomes ·         KPIs for coming year ·         Leadership Standards ·         Job Description  These items are all elements of what?
    • A. 

      DISC Profile

    • B. 

      Competitor Analysis

    • C. 

      Communication Plan

    • D. 

      Individual Development Plan

  • 14. 
    To change, turn over, turn upside down and to look back upon, review, examine oneself; to reflect on what could have been done better in a project or endeavour is ___________.
    • A. 

      Jidoka

    • B. 

      Kaizen

    • C. 

      Hansei

    • D. 

      Gemba

  • 15. 
    It is important to file and keep all emails for an indefinite amount of time just in case you need to prove you did something.
    • A. 

      TRUE

    • B. 

      FALSE