Testing knowledge gained by participants in TLTC Lean Training, Module 2: Staff Satisfaction.
TRUE
FALSE
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Engines
Processes
People
Metrics
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Country Club management
Authority-compliance
Team management
Middle of the road management
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TRUE
FALSE
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Micromanagement
Seagull Management
Mushroom Management
None of the above
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Staff who do the work are those that come up with ideas for improvement.
People need to be creative and do their job differently every day to stay “fresh”.
Staff need to respect their managers and follow their directions without asking too many questions.
People need to be happy at work so they won’t mind doing processes full of waste.
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DISC Profile
Competitor Analysis
Communication Plan
Individual Development Plan
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Understand the Goal, Self Awareness, Other Awareness, Communication
Set the metrics, Training, Measuring, Performance Management
Understand the Goal, Do a DISC Profile, Change Your Style, Communication
Understand the Goal, Self Awareness, Communication, Performance manage staff that “don’t get it”
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Trust employees to do thorough root cause analysis.
Make sure that their people have the training, tools, materials and authority to identify problems.
Inspire, mentor, model the philosophy of continuous improvement.
Use Lean productivity tools such as, touch point mapping, to determine which staff positions to eliminate.
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Jidoka
Kaizen
Hansei
Gemba
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A way to motivate staff to develop skills
A tool increase team flexibility
A Skills Matrix
All of the above
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Make sure no one else uses the Lean knowledge and tools – they wouldn’t understand
Lead process improvement projects
Model continuous improvement behaviours and attitudes
Get certified then go back to the old way of doing my work
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Kachiro Toyoda
Eiji Toyoda
Taiichi Ohno
Henry Ford
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Highly specify how the work is done, but give employees latitude to improve things.
Set individual goals, but give people wide latitude in how the work is done.
Managers and supervisors get directly involved with their employees in problem solving.
Managers and experts help people work around problems.
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