Tltc Lean Training - Staff Module

15 Questions | By Lisaolszewski | Updated: Mar 20, 2022 | Attempts: 87

Questions

Settings

Create your own Quiz

Tltc Lean Training - Staff Module - Quiz

Testing knowledge gained by participants in TLTC Lean Training, Module 2: Staff Satisfaction.

Questions and Answers

1.

Assigning work to someone that is non-value-added and not allowing them to improve the process is an example of what kind of waste?
- A.
  
  Intellect
- B.
  
  Re-work
- C.
  
  Transportation
- D.
  
  Inventory
2.

As a Lean Team Member, your role is to:
- A.
  
  Make sure no one else uses the Lean knowledge and tools – they wouldn’t understand
- B.
  
  Lead process improvement projects
- C.
  
  Model continuous improvement behaviours and attitudes
- D.
  
  Get certified then go back to the old way of doing my work
3.

Fujio Cho, Toyota Chairman: “First we build ______, then we build cars.”
- A.
  
  Engines
- B.
  
  Processes
- C.
  
  People
- D.
  
  Metrics
4.

Which elements represent the Lean concept “Respect for People”:
- A.
  
  Highly specify how the work is done, but give employees latitude to improve things.
- B.
  
  Set individual goals, but give people wide latitude in how the work is done.
- C.
  
  Managers and supervisors get directly involved with their employees in problem solving.
- D.
  
  Managers and experts help people work around problems.
5.

Why is the concept of “Respect for People” so important in a Lean organisation?
- A.
  
  Staff who do the work are those that come up with ideas for improvement.
- B.
  
  People need to be creative and do their job differently every day to stay “fresh”.
- C.
  
  Staff need to respect their managers and follow their directions without asking too many questions.
- D.
  
  People need to be happy at work so they won’t mind doing processes full of waste.
6.

What are managers’ roles in a Lean organisation?
- A.
  
  Trust employees to do thorough root cause analysis.
- B.
  
  Make sure that their people have the training, tools, materials and authority to identify problems.
- C.
  
  Inspire, mentor, model the philosophy of continuous improvement.
- D.
  
  Use Lean productivity tools such as, touch point mapping, to determine which staff positions to eliminate.
7.

In the Managerial Grid, which management style incorporates the right balance between concern for people and concern for production?
- A.
  
  Country Club management
- B.
  
  Authority-compliance
- C.
  
  Team management
- D.
  
  Middle of the road management
8.

Which of these management types is best in a Lean organisation?
- A.
  
  Micromanagement
- B.
  
  Seagull Management
- C.
  
  Mushroom Management
- D.
  
  None of the above
9.

Who said “I want you to use your own heads. And I want you actively to train your people on how to think for themselves.”?
- A.
  
  Kachiro Toyoda
- B.
  
  Eiji Toyoda
- C.
  
  Taiichi Ohno
- D.
  
  Henry Ford
10.

The four elements of good collaboration skills are:
- A.
  
  Understand the Goal, Self Awareness, Other Awareness, Communication
- B.
  
  Set the metrics, Training, Measuring, Performance Management
- C.
  
  Understand the Goal, Do a DISC Profile, Change Your Style, Communication
- D.
  
  Understand the Goal, Self Awareness, Communication, Performance manage staff that “don’t get it”
11.

This is an example of a ___________.
- A.
  
  A way to motivate staff to develop skills
- B.
  
  A tool increase team flexibility
- C.
  
  A Skills Matrix
- D.
  
  All of the above
12.

It is best to train people on only one specific skill so they can specialise.
- A.
  
  TRUE
- B.
  
  FALSE
13.

· 360 survey feedback, Skills matrix evaluation outcomes · KPIs for coming year · Leadership Standards · Job Description These items are all elements of what?
- A.
  
  DISC Profile
- B.
  
  Competitor Analysis
- C.
  
  Communication Plan
- D.
  
  Individual Development Plan
14.

To change, turn over, turn upside down and to look back upon, review, examine oneself; to reflect on what could have been done better in a project or endeavour is ___________.
- A.
  
  Jidoka
- B.
  
  Kaizen
- C.
  
  Hansei
- D.
  
  Gemba
15.

It is important to file and keep all emails for an indefinite amount of time just in case you need to prove you did something.
- A.
  
  TRUE
- B.
  
  FALSE