Tltc Lean Training - Staff Module
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Testing knowledge gained by participants in TLTC Lean Training, Module 2: Staff Satisfaction.
- 1.Assigning work to someone that is non-value-added and not allowing them to improve the process is an example of what kind of waste?
- A.
Intellect
- B.
Re-work
- C.
Transportation
- D.
Inventory
- 2.As a Lean Team Member, your role is to:
- A.
Make sure no one else uses the Lean knowledge and tools – they wouldn’t understand
- B.
Lead process improvement projects
- C.
Model continuous improvement behaviours and attitudes
- D.
Get certified then go back to the old way of doing my work
- 3.Fujio Cho, Toyota Chairman: “First we build ______, then we build cars.”
- A.
Engines
- B.
Processes
- C.
People
- D.
Metrics
- 4.Which elements represent the Lean concept “Respect for People”:
- A.
Highly specify how the work is done, but give employees latitude to improve things.
- B.
Set individual goals, but give people wide latitude in how the work is done.
- C.
Managers and supervisors get directly involved with their employees in problem solving.
- D.
Managers and experts help people work around problems.
- 5.Why is the concept of “Respect for People” so important in a Lean organisation?
- A.
Staff who do the work are those that come up with ideas for improvement.
- B.
People need to be creative and do their job differently every day to stay “fresh”.
- C.
Staff need to respect their managers and follow their directions without asking too many questions.
- D.
People need to be happy at work so they won’t mind doing processes full of waste.
- 6.What are managers’ roles in a Lean organisation?
- A.
Trust employees to do thorough root cause analysis.
- B.
Make sure that their people have the training, tools, materials and authority to identify problems.
- C.
Inspire, mentor, model the philosophy of continuous improvement.
- D.
Use Lean productivity tools such as, touch point mapping, to determine which staff positions to eliminate.
- 7.In the Managerial Grid, which management style incorporates the right balance between concern for people and concern for production?
- A.
Country Club management
- B.
Authority-compliance
- C.
Team management
- D.
Middle of the road management
- 8.Which of these management types is best in a Lean organisation?
- A.
Micromanagement
- B.
Seagull Management
- C.
Mushroom Management
- D.
None of the above
- 9.Who said “I want you to use your own heads. And I want you actively to train your people on how to think for themselves.”?
- A.
Kachiro Toyoda
- B.
Eiji Toyoda
- C.
Taiichi Ohno
- D.
Henry Ford
- 10.The four elements of good collaboration skills are:
- A.
Understand the Goal, Self Awareness, Other Awareness, Communication
- B.
Set the metrics, Training, Measuring, Performance Management
- C.
Understand the Goal, Do a DISC Profile, Change Your Style, Communication
- D.
Understand the Goal, Self Awareness, Communication, Performance manage staff that “don’t get it”
- 11.
![This is an example of a ___________. - ProProfs]( "This is an example of a ___________.")
This is an example of a ___________.- A.
A way to motivate staff to develop skills
- B.
A tool increase team flexibility
- C.
A Skills Matrix
- D.
All of the above
- 12.It is best to train people on only one specific skill so they can specialise.
- A.
TRUE
- B.
FALSE
- 13.· 360 survey feedback, Skills matrix evaluation outcomes · KPIs for coming year · Leadership Standards · Job Description These items are all elements of what?
- A.
DISC Profile
- B.
Competitor Analysis
- C.
Communication Plan
- D.
Individual Development Plan
- 14.To change, turn over, turn upside down and to look back upon, review, examine oneself; to reflect on what could have been done better in a project or endeavour is ___________.
- A.
Jidoka
- B.
Kaizen
- C.
Hansei
- D.
Gemba
- 15.It is important to file and keep all emails for an indefinite amount of time just in case you need to prove you did something.
- A.
TRUE
- B.
FALSE
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