The Role Of The Teller

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| By Sarka
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Sarka
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Quizzes Created: 4 | Total Attempts: 14,385
Questions: 8 | Attempts: 122

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The Role Of The Teller - Quiz

This quiz measures quiz taker's ability to identify teller's common work principles and responsibilities as well as the ability to identify and achieve bank's main goals.


Questions and Answers
  • 1. 

    What are the four basic principles that successful tellers should adhere to?

    • A.

      Continuous improvement of customer service skills; exercising great care in handling money and transactions; remaining alert to security threats; staying informed about products and services.

    • B.

      Occasional improvement of customer service skills; exercising great care in handling money and transactions; remaining alert about security threats; occasionally updating knowledge of products and services.

    • C.

      Continuous improvement of customer service skills; handling money and transactions indifferently; remaining alert about security threats; occasionally updating knowledge of products and services.

    Correct Answer
    A. Continuous improvement of customer service skills; exercising great care in handling money and transactions; remaining alert to security threats; staying informed about products and services.
    Explanation
    Successful tellers should continuously improve their customer service skills, exercise great care in handling money and transactions, remain alert to security threats, and stay informed about products and services. This ensures that they provide excellent service to customers, avoid any errors or mishandling of money, protect against security risks, and stay knowledgeable about the offerings of the bank.

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  • 2. 

    Bank is a financial institution that offers safety and security to depositors, pays interest on certain types of deposit accounts, lends out deposited funds, and facilitates transfer of funds from one party to another.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A bank is indeed a financial institution that provides a range of services to its customers. It offers a safe place for individuals and businesses to deposit their money, and it also pays interest on certain types of deposit accounts, such as savings accounts. Additionally, banks lend out the funds deposited by their customers to borrowers, allowing for the circulation of money in the economy. Moreover, banks facilitate the transfer of funds between different parties, making it easier for individuals and businesses to conduct financial transactions. Therefore, the statement "Bank is a financial institution that offers safety and security to depositors, pays interest on certain types of deposit accounts, lends out deposited funds, and facilitates transfer of funds from one party to another" is true.

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  • 3. 

    What are the three primary ways bank makes money? 

    • A.

      Acting as a broker, investing in tax exempt government bonds, charging for services on checking and savings accounts.

    • B.

      Earning interest on loans, investing deposits in tax exempt government bonds, charging for services on checking and savings accounts.

    • C.

      Borrowing money from creditors, acting as a creditor of government bonds, charging for services on checking and savings accounts.

    Correct Answer
    B. Earning interest on loans, investing deposits in tax exempt government bonds, charging for services on checking and savings accounts.
    Explanation
    Banks make money through three primary ways: earning interest on loans, investing deposits in tax exempt government bonds, and charging for services on checking and savings accounts. By providing loans to borrowers, banks earn interest on the principal amount. They also invest the money deposited by customers in tax exempt government bonds, which generates additional income. Lastly, banks charge fees for various services provided to customers, such as maintaining checking and savings accounts. These three sources of revenue contribute to the profitability of banks.

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  • 4. 

    Tellers are expected to perform accurately and efficiently when processing deposits, withdrawals, and transactions, establish and maintain good customer service and do "cross selling" of products and services. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because tellers are indeed expected to perform accurately and efficiently when processing deposits, withdrawals, and transactions. They are also expected to establish and maintain good customer service. Additionally, tellers are often required to engage in "cross selling" of products and services, which means they promote and sell additional banking products to customers. Therefore, the given statement accurately reflects the expectations placed on tellers in their role.

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  • 5. 

    Tellers are not expected to balance cash at the end of each working day (i.e., they need not to account for all the cash taken in and disbursed throughout the day).  

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement contradicts the standard practice in banking where tellers are expected to balance cash at the end of each working day. Balancing cash involves accounting for all the cash received and disbursed throughout the day to ensure accuracy and prevent any discrepancies. Therefore, the correct answer is False.

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  • 6. 

    Bank tellers are expected to remain alert about threatening security conditions (i.e., they might disregard nonthreatening conditions that can cause bank losses).

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Bank tellers are not expected to disregard nonthreatening conditions that can cause bank losses. They are expected to remain alert about both threatening and nonthreatening security conditions. This is because even nonthreatening conditions can potentially lead to bank losses if they are not properly addressed or managed. Therefore, the statement is false.

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  • 7. 

    What can help when you are experiencing information overload as a rookie-teller?

    • A.

      Excuse yourself, search for answers in your booklets, and let the client wait.

    • B.

      Start repeatedly apologizing to a client and immediately call a supervisor.

    • C.

      You should remind yourself that forgetting a few things is normal and stay calm.

    Correct Answer
    C. You should remind yourself that forgetting a few things is normal and stay calm.
    Explanation
    When experiencing information overload as a rookie-teller, it is important to remind yourself that forgetting a few things is normal and to stay calm. This is because feeling overwhelmed can lead to panic and further hinder your ability to recall information. By acknowledging that it is normal to forget some things and remaining calm, you can reduce stress and improve your focus, allowing you to better handle the situation and find the information you need.

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  • 8. 

    What can help when you are feeling overwhelmed?

    • A.

      Try to multitask faster.

    • B.

      Be patient with yourself and focus on one thing at a time.

    • C.

      Ask your colleague to help you with multitasking.

    Correct Answer
    B. Be patient with yourself and focus on one thing at a time.
    Explanation
    The correct answer is to be patient with yourself and focus on one thing at a time. When feeling overwhelmed, trying to multitask faster can actually increase stress and decrease productivity. It is more effective to take a step back, prioritize tasks, and focus on completing them one by one. This approach allows for better concentration, better time management, and ultimately reduces the feeling of being overwhelmed. Asking a colleague to help with multitasking may be an option, but the most important aspect is to maintain patience and focus on one task at a time.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 28, 2012
    Quiz Created by
    Sarka
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