This quiz measures quiz taker's ability to identify teller's common work principles and responsibilities as well as the ability to identify and achieve bank's main goals.
True
False
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Try to multitask faster.
Be patient with yourself and focus on one thing at a time.
Ask your colleague to help you with multitasking.
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Continuous improvement of customer service skills; exercising great care in handling money and transactions; remaining alert to security threats; staying informed about products and services.
Occasional improvement of customer service skills; exercising great care in handling money and transactions; remaining alert about security threats; occasionally updating knowledge of products and services.
Continuous improvement of customer service skills; handling money and transactions indifferently; remaining alert about security threats; occasionally updating knowledge of products and services.
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True
False
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Acting as a broker, investing in tax exempt government bonds, charging for services on checking and savings accounts.
Earning interest on loans, investing deposits in tax exempt government bonds, charging for services on checking and savings accounts.
Borrowing money from creditors, acting as a creditor of government bonds, charging for services on checking and savings accounts.
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Excuse yourself, search for answers in your booklets, and let the client wait.
Start repeatedly apologizing to a client and immediately call a supervisor.
You should remind yourself that forgetting a few things is normal and stay calm.
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True
False
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Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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256 |
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