The Role Of The Teller
This quiz measures quiz taker's ability to identify teller's common work principles and responsibilities as well as the ability to identify and achieve bank's main goals.
- 1.What are the four basic principles that successful tellers should adhere to?
- A.
Continuous improvement of customer service skills; exercising great care in handling money and transactions; remaining alert to security threats; staying informed about products and services.
- B.
Occasional improvement of customer service skills; exercising great care in handling money and transactions; remaining alert about security threats; occasionally updating knowledge of products and services.
- C.
Continuous improvement of customer service skills; handling money and transactions indifferently; remaining alert about security threats; occasionally updating knowledge of products and services.
- 2.Bank is a financial institution that offers safety and security to depositors, pays interest on certain types of deposit accounts, lends out deposited funds, and facilitates transfer of funds from one party to another.
- A.
True
- B.
False
- 3.What are the three primary ways bank makes money?
- A.
Acting as a broker, investing in tax exempt government bonds, charging for services on checking and savings accounts.
- B.
Earning interest on loans, investing deposits in tax exempt government bonds, charging for services on checking and savings accounts.
- C.
Borrowing money from creditors, acting as a creditor of government bonds, charging for services on checking and savings accounts.
- 4.Tellers are expected to perform accurately and efficiently when processing deposits, withdrawals, and transactions, establish and maintain good customer service and do "cross selling" of products and services.
- A.
True
- B.
False
- 5.Tellers are not expected to balance cash at the end of each working day (i.e., they need not to account for all the cash taken in and disbursed throughout the day).
- A.
True
- B.
False
- 6.Bank tellers are expected to remain alert about threatening security conditions (i.e., they might disregard nonthreatening conditions that can cause bank losses).
- A.
True
- B.
False
- 7.What can help when you are experiencing information overload as a rookie-teller?
- A.
Excuse yourself, search for answers in your booklets, and let the client wait.
- B.
Start repeatedly apologizing to a client and immediately call a supervisor.
- C.
You should remind yourself that forgetting a few things is normal and stay calm.
- 8.What can help when you are feeling overwhelmed?
- A.
Try to multitask faster.
- B.
Be patient with yourself and focus on one thing at a time.
- C.
Ask your colleague to help you with multitasking.
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