Bank Teller Assessment Quiz!

14 Questions | Total Attempts: 67

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Certification Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following best describes the teller transaction process use at Capitol Bancorp Limited?
    • A. 

      Capitol Bancorp uses a batch proof process to post transactions for customers’ accounts. This is accomplished through the use of transaction documents which are hard posted to the affected accounts adjusting the collected balances in a nightly optical capture proof process. Records of the transaction and applicable memo posts affecting the available balances, of the accounts involved, are created using the Vertex Teller Automation system when the transaction details are entered by the Teller.

    • B. 

      Capitol Bancorp uses a batch transaction process to post transactions for customers’ accounts. This is accomplished through the use of the Vertex Teller Automation system when the transaction details are entered by the Teller. Records of the transaction and applicable hard posted to the affected accounts adjusting the collected balances when the transaction details are entered by the Teller. Transaction documents are in a nightly optical capture proof process for record purposes.

    • C. 

      Capitol Bancorp uses a real-time posting process to post transactions for customers’ accounts. This is accomplished through the use of the Vertex Teller Automation system when the transaction details are entered by the Teller. Records of the transaction and applicable hard posted to the affected accounts adjusting the collected balances when the transaction details are entered by the Teller. Transaction documents are in a nightly optical capture proof process for record purposes.

  • 2. 
    A Currency Transaction Report (CTR) is created when…
    • A. 

      …a single transaction or the aggregate total cash deposit or withdrawal is $10,000.01 or grater in the same processing period.

    • B. 

      …a single transaction occurs involving a net cash value $10,000 or more.

    • C. 

      …a single transaction or the aggregate total cash deposit or withdrawal is $10,000.01 or grater in a single business day.

  • 3. 
    The deletion of a transaction from Vertex will do all of the following except…
    • A. 

      …reverse any applicable memo postings.

    • B. 

      …completely remove any trace of the transaction’s existence from the Vertex history.

    • C. 

      …adjust the current cash position of the teller’s drawer.

  • 4. 
    When closing a deposit account with a positive balance you must…
    • A. 

      …simply withdraw the current balance value and change the account status to closed using account maintenance functions.

    • B. 

      …perform the applicable closing transaction in Silverlake to move the remaining funds to the applicable settlement General Ledger account then perform he applicable closing transaction type from the Teller Processing session in Vertex to issue a cashiers check to the customer offsetting it with the net settlement amount being debited from the applicable settlement General Ledger account with a GL Debit ticket.

    • C. 

      …use the applicable closing transaction type from the Teller Processing session in Vertex to issue a cashiers check to the customer.

  • 5. 
    Under the Uniform Commercial Code, what are the three requirements of a Negotiable Instrument?
    • A. 

      An instrument is negotiable if it is; a written or electron instrument signed by the endorser or maker; a conditional promise to pay a certain amount of money, either on demand or at a future date; and payable to the holder or bearer.

    • B. 

      An instrument is negotiable if it is; a written instrument signed by the endorser or maker; an unconditional promise to pay a certain amount of money, either on demand or at a future date; and payable to the holder or bearer.

    • C. 

      An instrument is negotiable if it is; a written instrument; an unconditional promise to pay any amount of money, either on demand or at a future date; and payable to the holder or bearer.

  • 6. 
    The purpose of a Trial Balance is to…
    • A. 

      …allow a supervisor to perform a spot audit of the teller’s cash position.

    • B. 

      …provide the teller with a closing balance for comparison to the recorded drawer cash position.

    • C. 

      …allow the teller to perform a spot audit of the drawer’s current cash position allowing time for error corrections prior to closing and setting a balanced point for reference should a balance problem occur at closing.

  • 7. 
    How often should a Trial Balance be performed?
    • A. 

      Only once per processing period; at the open of business.

    • B. 

      Every time the teller returns to a drawer after an absence (e.g. following a lunch break).

    • C. 

      As often as time permits, but at least twice per business day, at the open of each business day and following a mid-shift break.

  • 8. 
    What is a Cash Difference?
    • A. 

      An out-of-balance condition that result from a shortage or overage occurring in a cash supply during the balancing process.

    • B. 

      An out-of-balance condition which is not reversed.

    • C. 

      An out–of-balance condition of $25 or more.

  • 9. 
    When an out-of-balance condition occurs, and the difference is not found within an actual count of the cash, all of the following steps should be taken except…
    • A. 

      Perform a comprehensive review of the actual teller work if possible

    • B. 

      Verify starting and ending teller figures for accuracy

    • C. 

      Recount the Vault and all other tellers’ cash position to verify the error is not elsewhere other than the teller’s drawer in question.

    • D. 

      Review Cash Ins and Outs on the General Ledger to the cash count (printout from vertex). The totals should be the same.

  • 10. 
    What is a Teller Override and how is it different from a supervisor override?
    • A. 

      A Teller Override is an override provided by one teller for another teller.

    • B. 

      A Teller Override is an override that a Teller can perform when policy override has been trigger with out the need of a supervisor’s password as is need with a Supervisor Override.

    • C. 

      A Teller Override and Supervisor Override are one in the same, just different terminology. There is no difference between the two.

  • 11. 
    What is an Endorsement and how many types are there?
    • A. 

      A signature on the back of a negotiable instrument in the top 1 ½ inches, which legally transfers ownership to another party. There are five types; blank or unqualified endorsement; special endorsement (e.g. Pay to the order of ABC Company); restrictive endorsement (e.g. for deposit only); qualified endorsement (e.g. Pay to ABC Bank, with out recourse); and conditional endorsement (e.g. Pay XYZ Company upon completion of contract).

    • B. 

      A signature on the back of a negotiable instrument in the top 1 ½ inches, which legally transfers ownership to another party. There are three types; blank or unqualified endorsement; special endorsement (e.g. Pay to the order of ABC Company); restrictive endorsement (e.g. for deposit only).

    • C. 

      A signature on the front of a negotiable instrument, which legally transfers ownership to another party. There is one type; blank or unqualified endorsement.

  • 12. 
    How do you use Vertex to verify account signers?
    • A. 

      By using Account Inquiry from the Page Functions.

    • B. 

      By using CIF Inquiry.

    • C. 

      By using Deposit Inquiry.

  • 13. 
    What tool can assist you in finding a customer’s account number?
    • A. 

      By using CIF Inquiry.

    • B. 

      By using Account Lookup from the Page Functions.

    • C. 

      By using Deposit Inquiry.

  • 14. 
    True or false; when performing a transaction with multiple accounts of different types a cash out will be required to allow for deposit into accounts with different account types.
    • A. 

      True

    • B. 

      False

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