Product Knowledge Quiz - July 2014

19 Questions | Total Attempts: 49

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Product Knowledge  Quizzes & Trivia

Questions and Answers
  • 1. 
    What group of numbers should you use to create or to reset an audio pin? 
    • A. 

      Last four of home number

    • B. 

      Make up four numbers (unique)

    • C. 

      Last four of mbr SSN

    • D. 

      1234

  • 2. 
    For Online Banking, what should the temporary security code be reset to?
    • A. 

      Unique code is created by employee

    • B. 

      Alec1234

    • C. 

      Ask the member what they would like to use

    • D. 

      Enter the code previously used

  • 3. 
    What is the fee for a member to request a "verification of deposit" letter?
    • A. 

      $10

    • B. 

      $0

    • C. 

      $5

    • D. 

      $26

  • 4. 
    List all services that are deactivated when Online Banking is turned off?
    • A. 

      Mobile Banking

    • B. 

      E-statements

    • C. 

      Bill Pay

    • D. 

      Debit card

  • 5. 
    The minimum withdrawal from a Money Market is $100.00?
    • A. 

      True

    • B. 

      False

  • 6. 
    What is the cost to place a stop payment on a check sent through Bill Pay?
    • A. 

      $26

    • B. 

      $0

    • C. 

      $24

    • D. 

      $21

  • 7. 
    When an incoming call is not answered by The Call Center Auto loan MSR's, the call is transferred to LSI?
    • A. 

      True

    • B. 

      False

  • 8. 
    You can set up internal automatic transfers from an IRA certificate/IRA share account to be deposited into a members regular share or checking account?
    • A. 

      True

    • B. 

      False

  • 9. 
    The Call Center works every Saturday in the event of what types of emergencies?
    • A. 

      Increase in Debit Card limits

    • B. 

      Debit Cards being blocked

    • C. 

      Assist the tellers

    • D. 

      Assist the MSR's

  • 10. 
    How would you request to reactivate or to reset online banking passwords for our members?
    • A. 

      Tell the member to call ALEC

    • B. 

      Send open ticket to Operations

    • C. 

      Call the Call Center

  • 11. 
    Early penalty fees for redeeming IRA certificates generally follow the same rules as regular certificates do?
    • A. 

      True

    • B. 

      False

  • 12. 
    We should never refer to our external Call Center as a foreign entity? 
    • A. 

      True

    • B. 

      False

  • 13. 
    $25 Inactive membership fee occur after 24 months of no activity and are assessed on a quarterly basis?
    • A. 

      True

    • B. 

      False

  • 14. 
    How many Regulation D electronic transfers are allowed monthly from a savings account?
    • A. 

      6

    • B. 

      7

    • C. 

      10

    • D. 

      Unlimited

  • 15. 
    Which "symbol icon" in Portico reflects that a member already has an audio pin set up? 
    • A. 

      Telephone Icon

    • B. 

      House Icon

    • C. 

      Notepad Icon

    • D. 

      People Icon

  • 16. 
    All tattoos must be covered while at work no matter the size or placement?
    • A. 

      True

    • B. 

      False

  • 17. 
    At account opening - MSR's are required to add and communicate the audio pin to the member?  
    • A. 

      True

    • B. 

      False

  • 18. 
    If a member calls ALEC to apply for an Auto Loan, who is most likely to answer their call?
    • A. 

      Denise or Dan

    • B. 

      Call Center staff

    • C. 

      Ap22 Service Center

    • D. 

      AP30 Service Center

  • 19. 
    If a member requests for an audio pin to enroll for online banking, you should always call the Call Center to assure the member doesn't have an online profile that was deactivated?
    • A. 

      True

    • B. 

      False

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