Product Knowledge Quiz - July 2014

19 Questions | By Bvanschaack | Updated: Mar 21, 2022 | Attempts: 106

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Questions and Answers

1.

What group of numbers should you use to create or to reset an audio pin?
- A.
  
  Last four of home number
- B.
  
  Make up four numbers (unique)
- C.
  
  Last four of mbr SSN
- D.
  
  1234
2.

For Online Banking, what should the temporary security code be reset to?
- A.
  
  Unique code is created by employee
- B.
  
  Alec1234
- C.
  
  Ask the member what they would like to use
- D.
  
  Enter the code previously used
3.

What is the fee for a member to request a "verification of deposit" letter?
- A.
  
  $10
- B.
  
  $0
- C.
  
  $5
- D.
  
  $26
4.

List all services that are deactivated when Online Banking is turned off?
- A.
  
  Mobile Banking
- B.
  
  E-statements
- C.
  
  Bill Pay
- D.
  
  Debit card
5.

The minimum withdrawal from a Money Market is $100.00?
- A.
  
  True
- B.
  
  False
6.

What is the cost to place a stop payment on a check sent through Bill Pay?
- A.
  
  $26
- B.
  
  $0
- C.
  
  $24
- D.
  
  $21
7.

When an incoming call is not answered by The Call Center Auto loan MSR's, the call is transferred to LSI?
- A.
  
  True
- B.
  
  False
8.

You can set up internal automatic transfers from an IRA certificate/IRA share account to be deposited into a members regular share or checking account?
- A.
  
  True
- B.
  
  False
9.

The Call Center works every Saturday in the event of what types of emergencies?
- A.
  
  Increase in Debit Card limits
- B.
  
  Debit Cards being blocked
- C.
  
  Assist the tellers
- D.
  
  Assist the MSR's
10.

How would you request to reactivate or to reset online banking passwords for our members?
- A.
  
  Tell the member to call ALEC
- B.
  
  Send open ticket to Operations
- C.
  
  Call the Call Center
11.

Early penalty fees for redeeming IRA certificates generally follow the same rules as regular certificates do?
- A.
  
  True
- B.
  
  False
12.

We should never refer to our external Call Center as a foreign entity?
- A.
  
  True
- B.
  
  False
13.

$25 Inactive membership fee occur after 24 months of no activity and are assessed on a quarterly basis?
- A.
  
  True
- B.
  
  False
14.

How many Regulation D electronic transfers are allowed monthly from a savings account?
- A.
  
  6
- B.
  
  7
- C.
  
  10
- D.
  
  Unlimited
15.

Which "symbol icon" in Portico reflects that a member already has an audio pin set up?
- A.
  
  Telephone Icon
- B.
  
  House Icon
- C.
  
  Notepad Icon
- D.
  
  People Icon
16.

All tattoos must be covered while at work no matter the size or placement?
- A.
  
  True
- B.
  
  False
17.

At account opening - MSR's are required to add and communicate the audio pin to the member?
- A.
  
  True
- B.
  
  False
18.

If a member calls ALEC to apply for an Auto Loan, who is most likely to answer their call?
- A.
  
  Denise or Dan
- B.
  
  Call Center staff
- C.
  
  Ap22 Service Center
- D.
  
  AP30 Service Center
19.

If a member requests for an audio pin to enroll for online banking, you should always call the Call Center to assure the member doesn't have an online profile that was deactivated?
- A.
  
  True
- B.
  
  False