Are you ready for a fun learning quiz? Our ' Teller training: "Graduation quiz' measures the test taker's ability to provide quality customer service, understand the role of a teller, respond to bank security issues, deliver bank services, process transactions, & handle cash and checks. Do you think you can do these things in an orderly manner? Why not take the quiz & find it out? This well-researched quiz will test your customer service knowledge! You are expected to read & answer all the questions carefully. Make sure to pick the right option. We hope you have a great time learning! Have fun!
Attack the robber immediately.
Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.
Cause chaos and call a security.
Alert the entire bank. You want the robber to know he has been spotted.
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Hi, how are you doing?
Good morning, Mr. Alani. How can I help you today?
Good morning, Mr. Alani. How are you today?
What's going on, Mr. Alani. How can I help you today?
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Personal checking account.
Safe deposit box.
Personal savings account.
There is no suitable product for this purpose.
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True
False
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People.
Assets.
Both people and assets.
Teller's own.
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True
False
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True
False
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On the back of the bill.
On the right of the portrait on the face of the bill.
On the left of the portrait on the face of the bill.
On the center of the bill
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True
False
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Check for $150.00
Deposit slip for $130 and cash-out ticket for $20
Deposit slip for $130 and cash-out ticket for $20 and check for $150.00
Bounced check of $150.00
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True
False
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One (payee)
Two (payee, depositary bank)
Three (payee, depositary bank, and collecting and returning bank)
Four ( Payee , customer, depositary band and collecting bank)
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