Teller Training: "Graduation Quiz"

14 Questions | Total Attempts: 6136

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Graduation Quizzes & Trivia

This quiz measures test taker's ability to provide quality customer service, understand the role of a teller, respond to bank security issues, deliver bank services, process transactions, and handle cash and checks.


Questions and Answers
  • 1. 
    What is the appropriate way of greeting the customer?
    • A. 

      Hi, how are you doing?

    • B. 

      Good morning, Mr. Alani. How can I help you today?

    • C. 

      Good morning, Mr. Alani. How are you today?

    • D. 

      What's going on, Mr. Alani. How can I help you today?

  • 2. 
    What product would you recommend to a customer who carries excessive valuables in a briefcase?
    • A. 

      Personal checking account.

    • B. 

      Safe deposit box.

    • C. 

      Personal savings account.

    • D. 

      There is no suitable product for this purpose.

  • 3. 
    How should tellers act during a robbery?
    • A. 

      Attack the robber immediately.

    • B. 

      Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.

    • C. 

      Cause chaos and call a security.

    • D. 

      Alert the entire bank. You want the robber to know he has been spotted.

  • 4. 
    Whose safety is the first concern in the event of a fire?
    • A. 

      People.

    • B. 

      Assets.

    • C. 

      Both people and assets.

    • D. 

      Teller's own.

  • 5. 
    Money orders, cashier’s checks, traveler’s checks, and certified checks are non-negotiable products rarely guaranteed by banks.
    • A. 

      True

    • B. 

      False

  • 6. 
    Bond interest is usually not exempt from state, local, and property taxes.
    • A. 

      True

    • B. 

      False

  • 7. 
    At least how many endorsements appear on the back of every check?
    • A. 

      One (payee).

    • B. 

      Two (payee, depositary bank).

    • C. 

      Three (payee, depositary bank, and collecting and returning bank).

  • 8. 
    Regulation CC says that the fact that deposits may not be available for immediate withdrawal must be clearly posted at automated teller machines (ATM).
    • A. 

      True

    • B. 

      False

  • 9. 
    If the cash transaction exceeds $ 10,000, the teller needs to complete government required documentation for large cash transactions, the so-called CURRENCY TRANSACTION REPORT (CTR).
    • A. 

      True

    • B. 

      False

  • 10. 
    Where does the watermark appear on a bill?
    • A. 

      On the back of the bill.

    • B. 

      On the right of the portrait on the face of the bill.

    • C. 

      On the left of the portrait on the face of the bill.

  • 11. 
    Even though you may hold the bill up to the light, you wont be able to see a security thread.
    • A. 

      True

    • B. 

      False

  • 12. 
    Your customer gives you a check for $150.00. He also gives you a deposit slip listing the check and $20.00 cash back, leaving $130.00 as the deposit amount. What are the credits in this transaction?
    • A. 

      Check for $150.00.

    • B. 

      Deposit slip for $130 and cash-out ticket for $20.

    • C. 

      Deposit slip for $130 and cash-out ticket for $20 and check for $150.00.

  • 13. 
    Check has to be made in writing to be negotiable. 
    • A. 

      True

    • B. 

      False

  • 14. 
    The amount on a check is written twice, once in __________________ and once in __________________ .