Teller Training: "Graduation Quiz"

14 Questions | By Sarka | Last updated: Aug 3, 2022 | Total Attempts: 8862

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Teller Training: "Graduation Quiz" - Quiz

Are you ready for a fun learning quiz? Our ' Teller training: "Graduation quiz' measures the test taker's ability to provide quality customer service, understand the role of a teller, respond to bank security issues, deliver bank services, process transactions, & handle cash and checks. Do you think you can do these things in an orderly manner? Why not take the quiz & find it out? Let's all test your customer service knowledge! You are expected to read & answer all the questions carefully. Make sure to pick the right option. We hope you have a great time learning! Have fun!

Questions and Answers

1.

What is the appropriate way of greeting the customer?
- A.
  
  Hi, how are you doing?
- B.
  
  Good morning, Mr. Alani. How can I help you today?
- C.
  
  Good morning, Mr. Alani. How are you today?
- D.
  
  What's going on, Mr. Alani. How can I help you today?
2.

What product would you recommend to a customer who carries excessive valuables in a briefcase?
- A.
  
  Personal checking account.
- B.
  
  Safe deposit box.
- C.
  
  Personal savings account.
- D.
  
  There is no suitable product for this purpose.
3.

How should tellers act during a robbery?
- A.
  
  Attack the robber immediately.
- B.
  
  Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.
- C.
  
  Cause chaos and call a security.
- D.
  
  Alert the entire bank. You want the robber to know he has been spotted.
4.

Whose safety is the first concern in the event of a fire?
- A.
  
  People.
- B.
  
  Assets.
- C.
  
  Both people and assets.
- D.
  
  Teller's own.
5.

Money orders, cashier’s checks, traveler’s checks, and certified checks are non-negotiable products rarely guaranteed by banks.
- A.
  
  True
- B.
  
  False
6.

Bond interest is usually not exempt from state, local, and property taxes.
- A.
  
  True
- B.
  
  False
7.

Regulation CC says that the fact that deposits may not be available for immediate withdrawal must be clearly posted at automated teller machines (ATM).
- A.
  
  True
- B.
  
  False
8.

If the cash transaction exceeds $ 10,000, the teller needs to complete government required documentation for large cash transactions, the so-called CURRENCY TRANSACTION REPORT (CTR).
- A.
  
  True
- B.
  
  False
9.

Even though you may hold the bill up to the light, you wont be able to see a security thread.
- A.
  
  True
- B.
  
  False
10.

Check has to be made in writing to be negotiable.
- A.
  
  True
- B.
  
  False
11.

At least how many endorsements appear on the back of every check?
- A.
  
  One (payee)
- B.
  
  Two (payee, depositary bank)
- C.
  
  Three (payee, depositary bank, and collecting and returning bank)
- D.
  
  Four ( Payee , customer, depositary band and collecting bank)
12.

Where does the watermark appear on a bill?
- A.
  
  On the back of the bill.
- B.
  
  On the right of the portrait on the face of the bill.
- C.
  
  On the left of the portrait on the face of the bill.
- D.
  
  On the center of the bill
13.

Your customer gives you a check for $150.00. He also gives you a deposit slip listing the check and $20.00 cash back, leaving $130.00 as the deposit amount. What are the credits in this transaction?
- A.
  
  Check for $150.00
- B.
  
  Deposit slip for $130 and cash-out ticket for $20
- C.
  
  Deposit slip for $130 and cash-out ticket for $20 and check for $150.00
- D.
  
  Bounced check of $150.00
14.

The amount on a check is written twice, once in __________________ and once in __________________ .

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