Teller Training: "Graduation Quiz"
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This quiz measures test taker's ability to provide quality customer service, understand the role of a teller, respond to bank security issues, deliver bank services, process transactions, and handle cash and checks.
- 1.What is the appropriate way of greeting the customer?
- A.
Hi, how are you doing?
- B.
Good morning, Mr. Alani. How can I help you today?
- C.
Good morning, Mr. Alani. How are you today?
- D.
What's going on, Mr. Alani. How can I help you today?
- 2.What product would you recommend to a customer who carries excessive valuables in a briefcase?
- A.
Personal checking account.
- B.
Safe deposit box.
- C.
Personal savings account.
- D.
There is no suitable product for this purpose.
- 3.How should tellers act during a robbery?
- A.
Attack the robber immediately.
- B.
Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.
- C.
Cause chaos and call a security.
- D.
Alert the entire bank. You want the robber to know he has been spotted.
- 4.Whose safety is the first concern in the event of a fire?
- A.
People.
- B.
Assets.
- C.
Both people and assets.
- D.
Teller's own.
- 5.Money orders, cashier’s checks, traveler’s checks, and certified checks are non-negotiable products rarely guaranteed by banks.
- A.
True
- B.
False
- 6.Bond interest is usually not exempt from state, local, and property taxes.
- A.
True
- B.
False
- 7.At least how many endorsements appear on the back of every check?
- A.
One (payee).
- B.
Two (payee, depositary bank).
- C.
Three (payee, depositary bank, and collecting and returning bank).
- 8.Regulation CC says that the fact that deposits may not be available for immediate withdrawal must be clearly posted at automated teller machines (ATM).
- A.
True
- B.
False
- 9.If the cash transaction exceeds $ 10,000, the teller needs to complete government required documentation for large cash transactions, the so-called CURRENCY TRANSACTION REPORT (CTR).
- A.
True
- B.
False
- 10.Where does the watermark appear on a bill?
- A.
On the back of the bill.
- B.
On the right of the portrait on the face of the bill.
- C.
On the left of the portrait on the face of the bill.
- 11.Even though you may hold the bill up to the light, you wont be able to see a security thread.
- A.
True
- B.
False
- 12.Your customer gives you a check for $150.00. He also gives you a deposit slip listing the check and $20.00 cash back, leaving $130.00 as the deposit amount. What are the credits in this transaction?
- A.
Check for $150.00.
- B.
Deposit slip for $130 and cash-out ticket for $20.
- C.
Deposit slip for $130 and cash-out ticket for $20 and check for $150.00.
- 13.Check has to be made in writing to be negotiable.
- A.
True
- B.
False
- 14.The amount on a check is written twice, once in __________________ and once in __________________ .
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