Step 3 Quiz- Learn.Lovesac

20 Questions | Total Attempts: 156

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Step 3 Quiz- Learn.Lovesac

20 RA quesions from a pool of 20


Questions and Answers
  • 1. 
    What 4 pieces of customer information are needed when crafting a quote?
  • 2. 
    What two items does a new friend need to open a LSCC?
    • A. 

      College ID and daddy's credit card

    • B. 

      Valid driver's license and a major credit or debit card

    • C. 

      Expired driver's license and department store charge card

    • D. 

      Library card and expired credit card

  • 3. 
    It is fine to use another store's GE Capitol account to open a LSCC if you have been locked out of yours.
    • A. 

      True

    • B. 

      False

  • 4. 
    What should be done if a new friend has been approved for a $3000 credit limit on his new LSCC but wants to purchase a Movie Lounger?
    • A. 

      Discount the product until the total plus tax equals $3000

    • B. 

      Call GE Capitol and inquire about a credit increase

    • C. 

      Tell your new friend that their spouse won't have a footrest becasue they just can't afford it

    • D. 

      Tell your new friend that they should check the website for sales and then come back to buy when a Movie Lounger becomes affordable

  • 5. 
    Adding fulfillment skus is an optional step and not a very integral part of the logistics process.
    • A. 

      True

    • B. 

      False

  • 6. 
    A white glove set-up is a complimentary service Lovesac offers friends while drop-shipping costs are contingent upon how far a home is from the store where the product was purchased.
    • A. 

      True

    • B. 

      False

  • 7. 
    When directly converting a quote to a sale, all that is required is clicking on "Sales Mode" when the quote in opened in "Quote Mode."
    • A. 

      True

    • B. 

      False

  • 8. 
    When discounting a percentage off one item on a transaction, the following is the correct procedure:
    • A. 

      Click “Item % Off” and enter the percent discount for the selected item

    • B. 

      Click “Sale % Off” to take a percentage discount off the item

    • C. 

      Click “Amount Off Sale” so that the item percentage discount can be evenly subtracted from all items

    • D. 

      Click “Item Price Override” for a new sale price for the selected item

  • 9. 
    The only way to print a quote for a new friend is to go through "Quote Mode."
    • A. 

      True

    • B. 

      False

  • 10. 
    In RA, by clicking “Find Items” on the bottom menu bar and using the “Items in this Store” box,  you can use the search bar (top right corner) to type in a SKU or description of the item for which you are searching  
    • A. 

      True

    • B. 

      False

  • 11. 
    Items can be found in RA by simply starting to type the item’s SKU/description while on the main screen.
    • A. 

      True

    • B. 

      False

  • 12. 
    Running the sale through RA under Lovesac Credit Card will...
    • A. 

      Process payment on the client’s GE Capital account

    • B. 

      Not process payment on the client’s GE Capital account

    • C. 

      Process payment on the client's Visa or Mastercard

    • D. 

      Promt you to contact GE Capitol so that you remember to process payment on the client's GE Capital account

  • 13. 
    Design Consultations are often performed by store Operation Leads either in the client’s home, or at the store.
    • A. 

      True

    • B. 

      False

  • 14. 
    All quotes given to new friends should include White Glove service with pricing based on distance from store.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which are true about home delivery with trash removal:
    • A. 

      All Sactionals purchases include home delivery with trash removal

    • B. 

      Delivery companies working with Lovesac are instructed to deliver the pieces to the client’s room of choice, remove the product from the boxes, and take the trash away

    • C. 

      White Glove Service is always included

    • D. 

      The Operations Lead is responsible for tracking and following up with scheduled deliveries

  • 16. 
    Accurate contact information allows us to get in touch with our friends for which of the following reasons?
    • A. 

      Future Marketing

    • B. 

      Follow-up on a quote

    • C. 

      Offering additional products that compliment past purchases

    • D. 

      All of the above

  • 17. 
    Transaction comments are messages that can be added to a transaction to...
    • A. 

      Give customers or HQ special instructions

    • B. 

      Denote floor model purchases

    • C. 

      Indicate discount timeline

    • D. 

      All of the above

  • 18. 
    RA will always display the item selected as a quantity of 0 which will need to be changed based on what your guest is purchasing.
    • A. 

      True

    • B. 

      False

  • 19. 
    In RA, once the customer’s information has been added, items and quantities selected, and fulfillment SKU chosen, the sale is ready to be processed.
    • A. 

      True

    • B. 

      False

  • 20. 
    Multiple delivery options can be chosen when adding fulfillment skus and tendering a transaction.
    • A. 

      True

    • B. 

      False

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