Step 3 Quiz- Learn.Lovesac
20 RA quesions from a pool of 20
- 1.What two items does a new friend need to open a LSCC?
- A.
College ID and daddy's credit card
- B.
Valid driver's license and a major credit or debit card
- C.
Expired driver's license and department store charge card
- D.
Library card and expired credit card
- 2.It is fine to use another store's GE Capitol account to open a LSCC if you have been locked out of yours.
- A.
True
- B.
False
- 3.What should be done if a new friend has been approved for a $3000 credit limit on his new LSCC but wants to purchase a Movie Lounger?
- A.
Discount the product until the total plus tax equals $3000
- B.
Call GE Capitol and inquire about a credit increase
- C.
Tell your new friend that their spouse won't have a footrest becasue they just can't afford it
- D.
Tell your new friend that they should check the website for sales and then come back to buy when a Movie Lounger becomes affordable
- 4.Adding fulfillment skus is an optional step and not a very integral part of the logistics process.
- A.
True
- B.
False
- 5.A white glove set-up is a complimentary service Lovesac offers friends while drop-shipping costs are contingent upon how far a home is from the store where the product was purchased.
- A.
True
- B.
False
- 6.When directly converting a quote to a sale, all that is required is clicking on "Sales Mode" when the quote in opened in "Quote Mode."
- A.
True
- B.
False
- 7.When discounting a percentage off one item on a transaction, the following is the correct procedure:
- A.
Click “Item % Off” and enter the percent discount for the selected item
- B.
Click “Sale % Off” to take a percentage discount off the item
- C.
Click “Amount Off Sale” so that the item percentage discount can be evenly subtracted from all items
- D.
Click “Item Price Override” for a new sale price for the selected item
- 8.The only way to print a quote for a new friend is to go through "Quote Mode."
- A.
True
- B.
False
- 9.What 4 pieces of customer information are needed when crafting a quote?
- 10.In RA, by clicking “Find Items” on the bottom menu bar and using the “Items in this Store” box, you can use the search bar (top right corner) to type in a SKU or description of the item for which you are searching
- A.
True
- B.
False
- 11.Items can be found in RA by simply starting to type the item’s SKU/description while on the main screen.
- A.
True
- B.
False
- 12.Running the sale through RA under Lovesac Credit Card will...
- A.
Process payment on the client’s GE Capital account
- B.
Not process payment on the client’s GE Capital account
- C.
Process payment on the client's Visa or Mastercard
- D.
Promt you to contact GE Capitol so that you remember to process payment on the client's GE Capital account
- 13.Design Consultations are often performed by store Operation Leads either in the client’s home, or at the store.
- A.
True
- B.
False
- 14.All quotes given to new friends should include White Glove service with pricing based on distance from store.
- A.
True
- B.
False
- 15.Which are true about home delivery with trash removal:
- A.
All Sactionals purchases include home delivery with trash removal
- B.
Delivery companies working with Lovesac are instructed to deliver the pieces to the client’s room of choice, remove the product from the boxes, and take the trash away
- C.
White Glove Service is always included
- D.
The Operations Lead is responsible for tracking and following up with scheduled deliveries
- 16.Accurate contact information allows us to get in touch with our friends for which of the following reasons?
- A.
Future Marketing
- B.
Follow-up on a quote
- C.
Offering additional products that compliment past purchases
- D.
All of the above
- 17.Transaction comments are messages that can be added to a transaction to...
- A.
Give customers or HQ special instructions
- B.
Denote floor model purchases
- C.
Indicate discount timeline
- D.
All of the above
- 18.RA will always display the item selected as a quantity of 0 which will need to be changed based on what your guest is purchasing.
- A.
True
- B.
False
- 19.In RA, once the customer’s information has been added, items and quantities selected, and fulfillment SKU chosen, the sale is ready to be processed.
- A.
True
- B.
False
- 20.Multiple delivery options can be chosen when adding fulfillment skus and tendering a transaction.
- A.
True
- B.
False
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