Step 3 Quiz- Learn.Lovesac

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| By Michael Chaney
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Michael Chaney
Community Contributor
Quizzes Created: 4 | Total Attempts: 1,050
| Attempts: 173
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  • 1/20 Questions

    What two items does a new friend need to open a LSCC?

    • College ID and daddy's credit card
    • Valid driver's license and a major credit or debit card
    • Expired driver's license and department store charge card
    • Library card and expired credit card
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Employee Training Quizzes & Trivia
About This Quiz

This Step 3 Quiz at learn. Lovesac evaluates employee knowledge on credit services, store policies, and sales procedures. It tests understanding of essential documents for credit applications, handling credit limits, and the importance of specific sales processes in a retail context.

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  • 2. 

    What should be done if a new friend has been approved for a $3000 credit limit on his new LSCC but wants to purchase a Movie Lounger?

    • Discount the product until the total plus tax equals $3000

    • Call GE Capitol and inquire about a credit increase

    • Tell your new friend that their spouse won't have a footrest becasue they just can't afford it

    • Tell your new friend that they should check the website for sales and then come back to buy when a Movie Lounger becomes affordable

    Correct Answer
    A. Call GE Capitol and inquire about a credit increase
    Explanation
    If a new friend has been approved for a $3000 credit limit on his new LSCC but wants to purchase a Movie Lounger, the best course of action would be to call GE Capitol and inquire about a credit increase. This would allow the friend to potentially increase their credit limit and be able to afford the Movie Lounger.

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  • 3. 

    Accurate contact information allows us to get in touch with our friends for which of the following reasons?

    • Future Marketing

    • Follow-up on a quote

    • Offering additional products that compliment past purchases

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Accurate contact information is important for future marketing because it enables businesses to reach out to customers with promotions and updates. It is also crucial for following up on a quote, as businesses need to contact potential customers to discuss details and finalize the deal. Additionally, having accurate contact information allows businesses to offer additional products that complement past purchases, increasing the chances of repeat sales and customer satisfaction. Therefore, all of the given reasons require accurate contact information.

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  • 4. 

    Adding fulfillment skus is an optional step and not a very integral part of the logistics process.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Adding fulfillment skus is actually an integral part of the logistics process. Fulfillment skus are unique identifiers assigned to products in order to track and manage inventory. By adding fulfillment skus, businesses can effectively manage their stock levels, fulfill customer orders accurately, and track the movement of products throughout the supply chain. Therefore, it is important to include this step in the logistics process to ensure efficient operations and customer satisfaction.

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  • 5. 

    When discounting a percentage off one item on a transaction, the following is the correct procedure:

    • Click “Item % Off” and enter the percent discount for the selected item

    • Click “Sale % Off” to take a percentage discount off the item

    • Click “Amount Off Sale” so that the item percentage discount can be evenly subtracted from all items

    • Click “Item Price Override” for a new sale price for the selected item

    Correct Answer
    A. Click “Item % Off” and enter the percent discount for the selected item
    Explanation
    The correct procedure for discounting a percentage off one item on a transaction is to click "Item % Off" and enter the percent discount for the selected item. This step allows for a specific percentage discount to be applied to the item in question. The other options mentioned, such as "Sale % Off," "Amount Off Sale," and "Item Price Override," are not necessary or relevant for discounting a percentage off one item.

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  • 6. 

    The only way to print a quote for a new friend is to go through "Quote Mode."

    • True

    • False

    Correct Answer
    A. True
    Explanation
    To print a quote for a new friend, one must go through "Quote Mode". This implies that there is a specific mode or process that needs to be followed in order to print a quote for a new friend. Therefore, the statement "The only way to print a quote for a new friend is to go through 'Quote Mode'" is true.

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  • 7. 

    Items can be found in RA by simply starting to type the item’s SKU/description while on the main screen.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that items can be easily found in RA (presumably referring to a computer system or software) by simply typing the item's SKU or description on the main screen. This implies that the system has a search function that allows users to quickly locate items by entering relevant information. Therefore, the answer "True" indicates that it is indeed possible to find items in RA by typing their SKU or description on the main screen.

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  • 8. 

    It is fine to use another store's GE Capitol account to open a LSCC if you have been locked out of yours.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Using another store's GE Capitol account to open a LSCC (Local Store Credit Card) when locked out of one's own account is not a valid or recommended practice. Each individual should have their own account and should follow the proper procedures to regain access if locked out. Sharing or using someone else's account can lead to unauthorized access and potential legal issues. It is important to maintain the security and integrity of personal financial information.

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  • 9. 

    In RA, once the customer’s information has been added, items and quantities selected, and fulfillment SKU chosen, the sale is ready to be processed.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Once the customer's information has been added, items and quantities selected, and fulfillment SKU chosen, the sale is ready to be processed in RA. This implies that all the necessary steps have been completed and the sale can proceed without any further delay or requirements.

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  • 10. 

    In RA, by clicking “Find Items” on the bottom menu bar and using the “Items in this Store” box,  you can use the search bar (top right corner) to type in a SKU or description of the item for which you are searching  

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given answer is true because in RA (Retail Arbitrage), users can click on "Find Items" on the bottom menu bar and use the "Items in this Store" box. They can then use the search bar located in the top right corner to type in a SKU or description of the item they are searching for. This feature allows users to easily search for specific items in the store.

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  • 11. 

    When directly converting a quote to a sale, all that is required is clicking on "Sales Mode" when the quote in opened in "Quote Mode."

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Clicking on "Sales Mode" when a quote is opened in "Quote Mode" is not the only requirement for directly converting a quote to a sale. There may be other steps or actions that need to be taken in order to complete the conversion process. Therefore, the statement is false.

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  • 12. 

    A white glove set-up is a complimentary service Lovesac offers friends while drop-shipping costs are contingent upon how far a home is from the store where the product was purchased.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the answer being "False" is that the statement in the question is incorrect. A white glove set-up is not a complimentary service Lovesac offers friends, but rather a service that requires an additional fee. On the other hand, drop-shipping costs are not contingent upon the distance from the store but are typically fixed fees or based on the weight of the product. Therefore, the statement in the question is false.

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  • 13. 

    Design Consultations are often performed by store Operation Leads either in the client’s home, or at the store.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because design consultations are typically performed by store designers or interior decorators, not store Operation Leads. Store Operation Leads are responsible for managing the day-to-day operations of the store, while design consultations require expertise in interior design and decorating.

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  • 14. 

    All quotes given to new friends should include White Glove service with pricing based on distance from store.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that when giving quotes to new friends, White Glove service should be included, and the pricing should be determined based on the distance from the store. This implies that the company or individual providing the quotes values providing excellent service and tailoring the pricing to the specific needs and location of the new friends. Therefore, the correct answer is True.

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  • 15. 

    RA will always display the item selected as a quantity of 0 which will need to be changed based on what your guest is purchasing.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. RA (presumably referring to a system or software) will not always display the selected item as a quantity of 0. Instead, it will display the quantity based on what the guest is purchasing.

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  • 16. 

    Transaction comments are messages that can be added to a transaction to...

    • Give customers or HQ special instructions

    • Denote floor model purchases

    • Indicate discount timeline

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Transaction comments are messages that can be added to a transaction to provide customers or HQ with special instructions, denote floor model purchases, or indicate discount timelines. These comments serve as additional information or instructions related to the transaction, allowing for better communication and understanding between the parties involved.

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  • 17. 

    Multiple delivery options can be chosen when adding fulfillment skus and tendering a transaction.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    When adding fulfillment skus and tendering a transaction, multiple delivery options cannot be chosen. Therefore, the statement is false.

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  • 18. 

    Running the sale through RA under Lovesac Credit Card will...

    • Process payment on the client’s GE Capital account

    • Not process payment on the client’s GE Capital account

    • Process payment on the client's Visa or Mastercard

    • Promt you to contact GE Capitol so that you remember to process payment on the client's GE Capital account

    Correct Answer
    A. Not process payment on the client’s GE Capital account
    Explanation
    The correct answer is "not process payment on the client’s GE Capital account" because running the sale through RA under Lovesac Credit Card means that the payment will not be processed on the client's GE Capital account. Instead, it suggests using a different payment method such as Visa or Mastercard.

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  • 19. 

    Which are true about home delivery with trash removal:

    • All Sactionals purchases include home delivery with trash removal

    • Delivery companies working with Lovesac are instructed to deliver the pieces to the client’s room of choice, remove the product from the boxes, and take the trash away

    • White Glove Service is always included

    • The Operations Lead is responsible for tracking and following up with scheduled deliveries

    Correct Answer(s)
    A. Delivery companies working with Lovesac are instructed to deliver the pieces to the client’s room of choice, remove the product from the boxes, and take the trash away
    A. The Operations Lead is responsible for tracking and following up with scheduled deliveries
    Explanation
    The correct answer states that delivery companies working with Lovesac are instructed to deliver the pieces to the client's room of choice, remove the product from the boxes, and take the trash away. Additionally, it mentions that the Operations Lead is responsible for tracking and following up with scheduled deliveries. This suggests that Lovesac provides a comprehensive home delivery service that includes trash removal and ensures that deliveries are properly tracked and managed.

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  • 20. 

    What 4 pieces of customer information are needed when crafting a quote?

Quiz Review Timeline (Updated): Mar 20, 2023 +

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 18, 2013
    Quiz Created by
    Michael Chaney

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