Hermosa Junkie General Information
- 1.What is American Junkie's address?
- 2.Do we offer free Wifi? What is the guest password?
- 3.Who is responsible to bus tables at American Junkie
- A.
Who's ever section it is
- B.
Bus boy / runner
- C.
You (me)
- D.
Everyone
- 4.American Junkies phone number is?xxx-xxx-xxxx
- 5.A proper table set up has
- A.
2 plates, 2 roll-ups, 1 caddy & 1 table tent
- B.
4 plates, 4 roll-ups, 1 caddy & 1 table tent
- C.
4 plates, 2 roll-ups, 1 caddy or table tent
- D.
2 plates, 2 roll-ups, 1 caddy or table tent
- 6.Our tag line at American Junkie Hermosa is?
- A.
Come for the food, stay for a good time
- B.
All Things American
- C.
Turn down for what
- D.
A little piece of Americana
- 7.Our web address is www._____________.com
- 8.The following are what most affect your tip averages:
- A.
Being fast and attentive
- B.
High check average
- C.
Over the top guest service
- D.
Having a great smile
- E.
Deep conversations
- F.
Time it takes to greet the table.
- G.
Time it takes to get their food.
- H.
Time it takes to process the payment.
- 9.You should greet every table with-in
- A.
1-2 minutes
- B.
2-3 minutes
- C.
3-4 minutes
- D.
When-ever I can
- 10.If a guest orders a vodka tonic, you reply
- A.
No problem, I'll have that right out
- B.
Let me check and see what our well vodka is
- C.
Would you like that with kettle or Tito's
- D.
Could we step you up to a cucumber cooler?
- 11.If a guest orders a vodka redbull or a bay breeze, you should respond...check all that apply.
- A.
Would you like that with Belvedere or Ketel One
- B.
Would you like that with Belvedere or Tito's
- C.
Have you ever tried our Junkie Cup? I'd think you like it, its made with...
- D.
I'll get that right out to you
- 12.The first thing you do once you take a food or drink order from a guest is
- A.
Greet the other table you were just sat
- B.
Finish your story about last night with your co-workers
- C.
Ring it in
- D.
Do roll ups
- 13.Our nachos are amazing, they are made with fresh corn tortilla chips, made here, in house, with beans & jalapenos; then topped with pico de gallo, Cheddar and Jack cheeses. I like mine with shrimp or chicken.is an example of
- A.
Up-selling
- B.
Either or technique
- C.
Suggestive selling
- D.
Reaffirming the positive
- 14.(after the entree's are dropped off)Whoa, all this looks so good, I think I'm going to order those shrimp tacos on my break. Is there anything else I can bring you?is an example of?
- A.
Up-selling
- B.
Either-or technique
- C.
Suggestive selling
- D.
Reaffirming the positive
- 15.It's taken too long to get food out to a table. You...
- A.
Tell your table the kitchen is slammed and is behind
- B.
Tell your table that the kitchen lost your ticket
- C.
Tell them their food will be coming right out. Apologize for the inconvenience and thank them for their patience.
- D.
Ummm deal with it
- 16.Happy Hour is 3-7pm Mon - Fri
- A.
True
- B.
False
- 17.We always have our guests check printed and ready to drop, regardless if we think they are going to order any more.
- A.
True
- B.
False
- 18.For a schedule request off to be considered, when must you put it in?
- A.
2 weeks ahead of time
- B.
The day before
- C.
A month before
- D.
As soon as you can
- 19.If you requested time off two weeks in advance (as required) is it guaranteed that you will get the time off?
- A.
Yes - I requested it in advance
- B.
No - a request is simply a request. Management will do their best to accommodate it but there is always a chance you will still be scheduled.
- 20.What is the Junkie Uniform?
- A.
Black or dark jean shorts/pants, high baseball socks (white with stripes), Converse tennis shoes, Junkie Shirt, Fanny Pack or Apron, Junkie hat (optional), junkie sweatshirt (optional)
- B.
Junkie shirts, shorts and non-slip shoes
- C.
Junkie shirt, pants or shorts, apron and non-slip shoes
- D.
Junkie Shirt and anything that looks good with it
- 21.Any employee with long hair is required to have it tied back during the duration of their shift or be wearing an american junkie hat.
- A.
True
- B.
False
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