Hermosa Junkie General Information
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American Junkies phone number is?xxx-xxx-xxxx
The 'Hermosa Junkie General Information' quiz assesses knowledge specific to American Junkie Hermosa, covering staff responsibilities, contact details, table setup, branding, and factors influencing tips. It is designed for employees to ensure excellent service and operational efficiency.
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- 2.
Our web address is www._____________.com
Explanation
The correct answer is "americanjunkiehb" because it is the missing part of the web address given in the question. The web address format is typically "www.[name].com" and in this case, "americanjunkiehb" is the missing name that completes the address.Rate this question:
- 3.
If you requested time off two weeks in advance (as required) is it guaranteed that you will get the time off?
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Yes - I requested it in advance
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No - a request is simply a request. Management will do their best to accommodate it but there is always a chance you will still be scheduled.
Correct Answer
A. No - a request is simply a request. Management will do their best to accommodate it but there is always a chance you will still be scheduled.Explanation
The correct answer is No because even though the time off was requested two weeks in advance, it does not guarantee that it will be granted. Management will try their best to accommodate the request, but there is always a chance that the person may still be scheduled to work.Rate this question:
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- 4.
What is the Junkie Uniform?
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Black or dark jean shorts/pants, high baseball socks (white with stripes), Converse tennis shoes, Junkie Shirt, Fanny Pack or Apron, Junkie hat (optional), junkie sweatshirt (optional)
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Junkie shirts, shorts and non-slip shoes
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Junkie shirt, pants or shorts, apron and non-slip shoes
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Junkie Shirt and anything that looks good with it
Correct Answer
A. Black or dark jean shorts/pants, high baseball socks (white with stripes), Converse tennis shoes, Junkie Shirt, Fanny Pack or Apron, Junkie hat (optional), junkie sweatshirt (optional)Explanation
The Junkie Uniform consists of black or dark jean shorts/pants, high baseball socks (white with stripes), Converse tennis shoes, Junkie Shirt, Fanny Pack or Apron, Junkie hat (optional), and junkie sweatshirt (optional). This combination of clothing and accessories makes up the complete outfit for the Junkie Uniform.Rate this question:
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- 5.
Any employee with long hair is required to have it tied back during the duration of their shift or be wearing an american junkie hat.
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True
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False
Correct Answer
A. TrueExplanation
The statement states that any employee with long hair must either tie it back or wear an American Junkie hat during their shift. This implies that there is a specific requirement for employees with long hair to keep it secured or covered while working. Therefore, the correct answer is True, indicating that the statement is accurate.Rate this question:
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- 6.
It's taken too long to get food out to a table. You...
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Tell your table the kitchen is slammed and is behind
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Tell your table that the kitchen lost your ticket
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Tell them their food will be coming right out. Apologize for the inconvenience and thank them for their patience.
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Ummm deal with it
Correct Answer
A. Tell them their food will be coming right out. Apologize for the inconvenience and thank them for their patience.Explanation
The correct answer is to tell the table that their food will be coming right out, apologize for the inconvenience, and thank them for their patience. This response acknowledges the delay and reassures the customers that their food is on its way. Apologizing shows empathy and acknowledges the inconvenience caused to the customers. Thanking them for their patience shows gratitude and appreciation for their understanding. Overall, this response demonstrates good customer service skills and helps to maintain a positive relationship with the customers.Rate this question:
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- 7.
Who is responsible to bus tables at American Junkie
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Who's ever section it is
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Bus boy / runner
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You (me)
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Everyone
Correct Answer
A. EveryoneExplanation
The correct answer is "Everyone." This means that all individuals, including the person asking the question (you), are responsible for bussing tables at American Junkie. It is not solely the responsibility of the bus boy or runner, but rather a collective effort from all individuals present.Rate this question:
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- 8.
A proper table set up has
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2 plates, 2 roll-ups, 1 caddy & 1 table tent
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4 plates, 4 roll-ups, 1 caddy & 1 table tent
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4 plates, 2 roll-ups, 1 caddy or table tent
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2 plates, 2 roll-ups, 1 caddy or table tent
Correct Answer
A. 2 plates, 2 roll-ups, 1 caddy & 1 table tentExplanation
A proper table set up should have 2 plates, 2 roll-ups, 1 caddy, and 1 table tent. This setup ensures that each person at the table has a plate and roll-up, and the caddy and table tent are provided for convenience and organization.Rate this question:
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- 9.
Our tag line at American Junkie Hermosa is?
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Come for the food, stay for a good time
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All Things American
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Turn down for what
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A little piece of Americana
Correct Answer
A. All Things AmericanExplanation
The tagline "All Things American" suggests that American Junkie Hermosa offers a wide range of experiences, products, and services that are representative of American culture. This could include American food, drinks, music, and overall ambiance. The tagline implies that visitors can expect an authentic American experience at the establishment.Rate this question:
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- 10.
(after the entree's are dropped off)Whoa, all this looks so good, I think I'm going to order those shrimp tacos on my break. Is there anything else I can bring you?is an example of?
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Up-selling
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Either-or technique
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Suggestive selling
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Reaffirming the positive
Correct Answer
A. Reaffirming the positiveExplanation
The statement "Is there anything else I can bring you?" in the given context is an example of reaffirming the positive. This is because it shows the server's willingness to provide further assistance and ensure the customer's satisfaction. By asking if there is anything else they can bring, the server is reinforcing the positive experience the customer is having with the food and suggesting that there may be additional items that could enhance their dining experience.Rate this question:
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- 11.
The first thing you do once you take a food or drink order from a guest is
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Greet the other table you were just sat
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Finish your story about last night with your co-workers
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Ring it in
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Do roll ups
Correct Answer
A. Ring it inExplanation
The correct answer is "Ring it in". This means that the first thing you should do once you take a food or drink order from a guest is to enter the order into the system or register. This is important to ensure that the order is properly recorded and communicated to the kitchen or bar staff for preparation. It helps to streamline the ordering process and avoid any confusion or mistakes.Rate this question:
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- 12.
For a schedule request off to be considered, when must you put it in?
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2 weeks ahead of time
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The day before
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A month before
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As soon as you can
Correct Answer
A. 2 weeks ahead of timeExplanation
To ensure that a schedule request off is considered, it needs to be submitted 2 weeks ahead of time. This allows the employer sufficient notice to make necessary adjustments to the schedule and accommodate the employee's request. Submitting the request earlier than 2 weeks provides even more time for the employer to plan accordingly. However, waiting until the day before or a month before may not give the employer enough time to make necessary arrangements, and there is no specific information provided about submitting the request as soon as possible.Rate this question:
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- 13.
Happy Hour is 3-7pm Mon - Fri
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True
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False
Correct Answer
A. FalseExplanation
The given statement states that Happy Hour is from 3-7pm Monday to Friday. However, the correct answer is False because the statement does not provide any information about the validity or existence of Happy Hour. It only states a time range, but without any context or confirmation, we cannot determine its truthfulness.Rate this question:
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- 14.
You should greet every table with-in
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1-2 minutes
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2-3 minutes
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3-4 minutes
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When-ever I can
Correct Answer
A. 1-2 minutesExplanation
The correct answer is 1-2 minutes. This is because greeting a table within 1-2 minutes is considered a standard practice in the service industry. It shows promptness and attentiveness towards the customers, making them feel welcomed and valued. Greeting the table within this timeframe allows the server to establish a positive rapport with the customers and promptly address any initial needs or inquiries they may have.Rate this question:
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- 15.
We always have our guests check printed and ready to drop, regardless if we think they are going to order any more.
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that the speaker always prepares a check for their guests, even if they don't anticipate them ordering anything else. This implies that the speaker is proactive and efficient in their service, ensuring that the check is readily available whenever the guests are ready to pay. Therefore, the answer "True" is correct as it aligns with the information provided in the statement.Rate this question:
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- 16.
Our nachos are amazing, they are made with fresh corn tortilla chips, made here, in house, with beans & jalapenos; then topped with pico de gallo, Cheddar and Jack cheeses. I like mine with shrimp or chicken.is an example of
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Up-selling
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Either or technique
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Suggestive selling
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Reaffirming the positive
Correct Answer
A. Up-sellingExplanation
This statement is an example of up-selling because it promotes additional options or upgrades to enhance the customer's experience. By mentioning that the nachos can be customized with shrimp or chicken, it encourages the customer to consider adding these options to their order, thereby increasing the sale value.Rate this question:
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- 17.
If a guest orders a vodka tonic, you reply
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No problem, I'll have that right out
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Let me check and see what our well vodka is
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Would you like that with kettle or Tito's
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Could we step you up to a cucumber cooler?
Correct Answer
A. Would you like that with kettle or Tito'sExplanation
The correct answer suggests offering the guest a choice between two specific vodka brands, Kettle and Tito's. This response shows that the establishment has a selection of vodka options and is willing to accommodate the guest's preference.Rate this question:
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- 18.
If a guest orders a vodka redbull or a bay breeze, you should respond...check all that apply.
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Would you like that with Belvedere or Ketel One
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Would you like that with Belvedere or Tito's
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Have you ever tried our Junkie Cup? I'd think you like it, its made with...
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I'll get that right out to you
Correct Answer(s)
A. Would you like that with Belvedere or Tito's
A. Have you ever tried our Junkie Cup? I'd think you like it, its made with...Explanation
The correct answer suggests that if a guest orders a vodka redbull or a bay breeze, the appropriate responses would be "Would you like that with Belvedere or Tito's" and "Have you ever tried our Junkie Cup? I'd think you like it, its made with...". These responses offer the guest options for the type of vodka they prefer and also suggest an alternative drink option that the guest might enjoy.Rate this question:
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- 19.
The following are what most affect your tip averages:
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Being fast and attentive
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High check average
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Over the top guest service
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Having a great smile
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Deep conversations
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Time it takes to greet the table.
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Time it takes to get their food.
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Time it takes to process the payment.
Correct Answer(s)
A. High check average
A. Over the top guest service
A. Time it takes to greet the table.
A. Time it takes to get their food.
A. Time it takes to process the payment.Explanation
The factors that most affect tip averages are a high check average, over the top guest service, the time it takes to greet the table, the time it takes to get their food, and the time it takes to process the payment. These factors contribute to the overall dining experience and customer satisfaction, which in turn influences the amount of tip received by the server.Rate this question:
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- 20.
What is American Junkie's address?
- 21.
Do we offer free Wifi? What is the guest password?
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
May 30, 2015Quiz Created by
Ryan Jocque
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