New Hire Review 2 Halloween 2015
15 Questions
| Total Attempts: 1026
Review Quiz 2
Questions and Answers
- 1.What happens if an order (domestic US) is not delivered by the guaranteed delivery date?
- A.
It will get delivered the next day
- B.
The customer is out of luck
- C.
UPS will apologize
- D.
The customer is eligible for a shipping refund
- 2.Which carriers do we use to ship our domestic orders?
- A.
UPS and FedEx
- B.
USPS, UPS and FedEx
- C.
USPS and FedEx
- D.
UPS and USPS
- 3.How many days does the customer have to use a RAN? (Give only the number)
- 4.How many business days should a customer hold on to a damaged package?
- A.
10
- B.
7
- C.
14
- D.
5
- 5.If there is a _____ in the middle of the tracking number then package will be delivered by USPS (SurePost).
- 6.What are the two parts of an exchange?
- A.
A replacement order
- B.
A new order
- C.
A credit request
- D.
A return
- 7.RAN stands for Return Authorization Number.
- A.
True
- B.
False
- 8.A flex return label costs $_____, and is deducted from the credit a customer recieves when they return something.
- 9.What should the 1st entry of your case note on a replacement order be?
- A.
The date the customer needs the order by
- B.
The items needed in the replacement oder
- C.
Today's date
- D.
The customer's shipping information
- 10.Check all of the Order Sources you can handle.
- A.
Celebrate Express
- B.
Costume Craze
- C.
BuyCostumes
- D.
Target
- E.
Halloween Express
- F.
Ebay
- G.
One Stop Plus
- H.
NewEgg
- I.
Evite Party Store
- J.
Shop
- K.
Amazon
- L.
Buy
- 11.You can credit an order up to 60% if you find it necessary to satisfy the customer without a supervisor's permission.
- A.
True
- B.
False
- 12.What two tabs in Opus can show a discount on an order?
- A.
Credits
- B.
Discounts
- C.
Line Items
- D.
Case Notes
- 13.What are the very first thing you should do if a customer is inquiring about an order they have placed?
- A.
Read the case notes
- B.
Cry
- C.
Apologize
- D.
Fix the issue
- E.
Tell them a joke
- 14.Requesting an address change can add a business day to the transit time of an order.
- A.
True
- B.
False
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