New Hire Review 2 Halloween 2015
Review Quiz 2
- 1.
What happens if an order (domestic US) is not delivered by the guaranteed delivery date?
- A.
It will get delivered the next day
- B.
The customer is out of luck
- C.
UPS will apologize
- D.
The customer is eligible for a shipping refund
Correct Answer
D. The customer is eligible for a shipping refundExplanation
If an order (domestic US) is not delivered by the guaranteed delivery date, the customer is eligible for a shipping refund. This means that the customer will be reimbursed for the shipping charges they paid for the order, as the guaranteed delivery date was not met.Rate this question:
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- 2.
Which carriers do we use to ship our domestic orders?
- A.
UPS and FedEx
- B.
USPS, UPS and FedEx
- C.
USPS and FedEx
- D.
UPS and USPS
Correct Answer
D. UPS and USPSExplanation
The correct answer is UPS and USPS. This means that the company uses both UPS and USPS as carriers for shipping their domestic orders.Rate this question:
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- 3.
How many days does the customer have to use a RAN? (Give only the number)
Correct Answer
30
thirtyExplanation
The customer has 30 days to use a RAN. This is indicated by both the numerical value "30" and the word "thirty" provided as the answer options.Rate this question:
- 4.
How many business days should a customer hold on to a damaged package?
- A.
10
- B.
7
- C.
14
- D.
5
Correct Answer
A. 10Explanation
Customers should hold on to a damaged package for 10 business days. This is likely because it allows the customer enough time to report the damage to the seller or shipping company and initiate any necessary claims or returns. Holding on to the package for a specific number of business days ensures that the customer follows the proper procedure and gives the seller or shipping company enough time to investigate and resolve the issue.Rate this question:
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- 5.
If there is a _____ in the middle of the tracking number then package will be delivered by USPS (SurePost).
Correct Answer
YW
ywExplanation
If there is a "YW" or "yw" in the middle of the tracking number, it indicates that the package will be delivered by USPS (SurePost). The presence of these specific characters serves as a code or indicator for the shipping carrier and method.Rate this question:
- 6.
What are the two parts of an exchange?
- A.
A replacement order
- B.
A new order
- C.
A credit request
- D.
A return
Correct Answer(s)
B. A new order
D. A returnExplanation
An exchange typically involves two parts - a new order and a return. A new order is placed for the desired item that the customer wants in exchange for the original item. On the other hand, a return involves giving back the original item to the seller. Therefore, both a new order and a return are necessary components of an exchange process.Rate this question:
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- 7.
RAN stands for Return Authorization Number.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true. RAN stands for Return Authorization Number, which is a unique identifier given to a customer when they request to return a product or seek a refund. This number helps the company track and process the return efficiently.Rate this question:
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- 8.
A flex return label costs $_____, and is deducted from the credit a customer recieves when they return something.
Correct Answer
6.99
$6.99Explanation
The cost of a flex return label is $6.99. This amount is deducted from the credit that a customer receives when they return something.Rate this question:
- 9.
What should the 1st entry of your case note on a replacement order be?
- A.
The date the customer needs the order by
- B.
The items needed in the replacement oder
- C.
Today's date
- D.
The customer's shipping information
Correct Answer
A. The date the customer needs the order byExplanation
The 1st entry of a case note on a replacement order should be the date the customer needs the order by. This is important information as it helps prioritize and ensure timely delivery of the replacement order to meet the customer's expectations and needs.Rate this question:
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- 10.
Check all of the Order Sources you can handle.
- A.
Celebrate Express
- B.
Costume Craze
- C.
BuyCostumes
- D.
Target
- E.
Halloween Express
- F.
Ebay
- G.
One Stop Plus
- H.
NewEgg
- I.
Evite Party Store
- J.
Shop
- K.
Amazon
- L.
Buy
Correct Answer(s)
C. BuyCostumes
F. Ebay
G. One Stop Plus
H. NewEgg
J. Shop
K. Amazon
L. BuyExplanation
The correct answer includes the following order sources: BuyCostumes, Ebay, One Stop Plus, NewEgg, Shop, Amazon, and Buy. These are the sources that the person can handle for placing orders.Rate this question:
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- 11.
You can credit an order up to 60% if you find it necessary to satisfy the customer without a supervisor's permission.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
You can discount up to 50% without permission if you deem necessary.Rate this question:
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- 12.
What two tabs in Opus can show a discount on an order?
- A.
Credits
- B.
Discounts
- C.
Line Items
- D.
Case Notes
Correct Answer(s)
B. Discounts
C. Line ItemsExplanation
The two tabs in Opus that can show a discount on an order are "Discounts" and "Line Items". The "Discounts" tab is specifically designed to display any discounts applied to the order, while the "Line Items" tab provides a detailed breakdown of all the items included in the order, including any discounts that may be applied to individual line items. These tabs allow users to easily track and view the discounts applied to an order, ensuring transparency and accuracy in the pricing and billing process.Rate this question:
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- 13.
What are the very first thing you should do if a customer is inquiring about an order they have placed?
- A.
Read the case notes
- B.
Cry
- C.
Apologize
- D.
Fix the issue
- E.
Tell them a joke
Correct Answer
A. Read the case notesExplanation
The correct answer is "Read the case notes." When a customer inquires about an order they have placed, it is important to first read the case notes to gather information about the order, any issues or concerns raised by the customer, and any previous interactions with the customer. This allows the customer service representative to have a better understanding of the situation and provide an informed and accurate response to the customer's inquiry.Rate this question:
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- 14.
Requesting an address change can add a business day to the transit time of an order.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Requesting an address change can add a business day to the transit time of an order because when a customer requests an address change, the order needs to be updated in the system and processed again. This additional step takes time and can delay the delivery of the order by at least one business day.Rate this question:
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Current Version
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Mar 15, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 16, 2013Quiz Created by
Anina
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