New Hire Review 2 Halloween 2015

15 Questions | Total Attempts: 1013

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New Hire Review 2 Halloween 2015

Review Quiz 2


Questions and Answers
  • 1. 
    What happens if an order (domestic US) is not delivered by the guaranteed delivery date?
    • A. 

      It will get delivered the next day

    • B. 

      The customer is out of luck

    • C. 

      UPS will apologize

    • D. 

      The customer is eligible for a shipping refund

  • 2. 
    Which carriers do we use to ship our domestic orders?
    • A. 

      UPS and FedEx

    • B. 

      USPS, UPS and FedEx

    • C. 

      USPS and FedEx

    • D. 

      UPS and USPS

  • 3. 
    How many days does the customer have to use a RAN? (Give only the number)
  • 4. 
    How many business days should a customer hold on to a damaged package?
    • A. 

      10

    • B. 

      7

    • C. 

      14

    • D. 

      5

  • 5. 
    If there is a _____ in the middle of the tracking number then package will be delivered by USPS (SurePost).
  • 6. 
    What are the two parts of an exchange?
    • A. 

      A replacement order

    • B. 

      A new order

    • C. 

      A credit request

    • D. 

      A return

  • 7. 
    RAN stands for Return Authorization Number.
    • A. 

      True

    • B. 

      False

  • 8. 
    A flex return label costs $_____, and is deducted from the credit a customer recieves when they return something.
  • 9. 
    What should the 1st entry of your case note on a replacement order be?
    • A. 

      The date the customer needs the order by

    • B. 

      The items needed in the replacement oder

    • C. 

      Today's date

    • D. 

      The customer's shipping information

  • 10. 
    Check all of the Order Sources you can handle.
    • A. 

      Celebrate Express

    • B. 

      Costume Craze

    • C. 

      BuyCostumes

    • D. 

      Target

    • E. 

      Halloween Express

    • F. 

      Ebay

    • G. 

      One Stop Plus

    • H. 

      NewEgg

    • I. 

      Evite Party Store

    • J. 

      Shop

    • K. 

      Amazon

    • L. 

      Buy

  • 11. 
    You can credit an order up to 60% if you find it necessary to satisfy the customer without a supervisor's permission.
    • A. 

      True

    • B. 

      False

  • 12. 
    What two tabs in Opus can show a discount on an order?
    • A. 

      Credits

    • B. 

      Discounts

    • C. 

      Line Items

    • D. 

      Case Notes

  • 13. 
    What are the very first thing you should do if a customer is inquiring about an order they have placed?
    • A. 

      Read the case notes

    • B. 

      Cry

    • C. 

      Apologize

    • D. 

      Fix the issue

    • E. 

      Tell them a joke

  • 14. 
    Requesting an address change can add a business day to the transit time of an order.
    • A. 

      True

    • B. 

      False

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