New Hire Review 2 Halloween 2015

Reviewed by Editorial Team

The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.

Learn about Our Editorial Process

| By Anina

Anina

Community Contributor

Quizzes Created: 50 | Total Attempts: 22,350

| Attempts: 1,026

Quiz Flashcard

Questions

Feedback

During the Quiz End of Quiz

Difficulty

Easy First Hard First Sequential

Share on Facebook Share on Twitter Share on Whatsapp Share on Pinterest Share on Email Copy to Clipboard Embed on your website

1/15 Questions

Which carriers do we use to ship our domestic orders?
- UPS and FedEx
- USPS, UPS and FedEx
- USPS and FedEx
- UPS and USPS

About This Quiz

The 'New Hire Review 2 Halloween 2015' quiz assesses knowledge on shipping policies, order fulfillment, and customer service for new employees. It covers topics like delivery guarantees, carrier choices, return procedures, and package handling, essential for effective customer support.

2.

How many days does the customer have to use a RAN? (Give only the number)

Explanation
The customer has 30 days to use a RAN. This is indicated by both the numerical value "30" and the word "thirty" provided as the answer options.

Rate this question:
3.

If there is a _____ in the middle of the tracking number then package will be delivered by USPS (SurePost).

Explanation
If there is a "YW" or "yw" in the middle of the tracking number, it indicates that the package will be delivered by USPS (SurePost). The presence of these specific characters serves as a code or indicator for the shipping carrier and method.

Rate this question:
4.

RAN stands for Return Authorization Number.
- True
- False
Correct Answer

A. True

Explanation

The given statement is true. RAN stands for Return Authorization Number, which is a unique identifier given to a customer when they request to return a product or seek a refund. This number helps the company track and process the return efficiently.

Rate this question:
5.

A flex return label costs $_____, and is deducted from the credit a customer recieves when they return something.

Correct Answer
6.99
$6.99

Explanation
The cost of a flex return label is $6.99. This amount is deducted from the credit that a customer receives when they return something.

Rate this question:
6.

What happens if an order (domestic US) is not delivered by the guaranteed delivery date?
- It will get delivered the next day
- The customer is out of luck
- UPS will apologize
- The customer is eligible for a shipping refund
Correct Answer

A. The customer is eligible for a shipping refund

Explanation

If an order (domestic US) is not delivered by the guaranteed delivery date, the customer is eligible for a shipping refund. This means that the customer will be reimbursed for the shipping charges they paid for the order, as the guaranteed delivery date was not met.

Rate this question:
7.

You can credit an order up to 60% if you find it necessary to satisfy the customer without a supervisor's permission.
- True
- False
Correct Answer

A. False

Explanation

You can discount up to 50% without permission if you deem necessary.

Rate this question:
8.

How many business days should a customer hold on to a damaged package?
- 10
- 7
- 14
- 5
Correct Answer

A. 10

Explanation

Customers should hold on to a damaged package for 10 business days. This is likely because it allows the customer enough time to report the damage to the seller or shipping company and initiate any necessary claims or returns. Holding on to the package for a specific number of business days ensures that the customer follows the proper procedure and gives the seller or shipping company enough time to investigate and resolve the issue.

Rate this question:
9.

What two tabs in Opus can show a discount on an order?
- Credits
- Discounts
- Line Items
- Case Notes
Correct Answer(s)

A. Discounts
A. Line Items

Explanation

The two tabs in Opus that can show a discount on an order are "Discounts" and "Line Items". The "Discounts" tab is specifically designed to display any discounts applied to the order, while the "Line Items" tab provides a detailed breakdown of all the items included in the order, including any discounts that may be applied to individual line items. These tabs allow users to easily track and view the discounts applied to an order, ensuring transparency and accuracy in the pricing and billing process.

Rate this question:
10.

Requesting an address change can add a business day to the transit time of an order.
- True
- False
Correct Answer

A. True

Explanation

Requesting an address change can add a business day to the transit time of an order because when a customer requests an address change, the order needs to be updated in the system and processed again. This additional step takes time and can delay the delivery of the order by at least one business day.

Rate this question:
11.

What should the 1st entry of your case note on a replacement order be?
- The date the customer needs the order by
- The items needed in the replacement oder
- Today's date
- The customer's shipping information
Correct Answer

A. The date the customer needs the order by

Explanation

The 1st entry of a case note on a replacement order should be the date the customer needs the order by. This is important information as it helps prioritize and ensure timely delivery of the replacement order to meet the customer's expectations and needs.

Rate this question:
12.

What are the very first thing you should do if a customer is inquiring about an order they have placed?
- Read the case notes
- Cry
- Apologize
- Fix the issue
- Tell them a joke
Correct Answer

A. Read the case notes

Explanation

The correct answer is "Read the case notes." When a customer inquires about an order they have placed, it is important to first read the case notes to gather information about the order, any issues or concerns raised by the customer, and any previous interactions with the customer. This allows the customer service representative to have a better understanding of the situation and provide an informed and accurate response to the customer's inquiry.

Rate this question:
13.

What are the two parts of an exchange?
- A replacement order
- A new order
- A credit request
- A return
Correct Answer(s)

A. A new order
A. A return

Explanation

An exchange typically involves two parts - a new order and a return. A new order is placed for the desired item that the customer wants in exchange for the original item. On the other hand, a return involves giving back the original item to the seller. Therefore, both a new order and a return are necessary components of an exchange process.

Rate this question:
14.

Check all of the Order Sources you can handle.
- Celebrate Express
- Costume Craze
- BuyCostumes
- Target
- Halloween Express
- Ebay
- One Stop Plus
- NewEgg
- Evite Party Store
- Shop
- Amazon
- Buy
Correct Answer(s)

A. BuyCostumes
A. Ebay
A. One Stop Plus
A. NewEgg
A. Shop
A. Amazon
A. Buy

Explanation

The correct answer includes the following order sources: BuyCostumes, Ebay, One Stop Plus, NewEgg, Shop, Amazon, and Buy. These are the sources that the person can handle for placing orders.

Rate this question:

Quiz Review Timeline (Updated): Mar 15, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 15, 2023

Quiz Edited by
ProProfs Editorial Team
Jul 16, 2013

Quiz Created by
Anina

New Hire Review 2 Halloween 2015

Which carriers do we use to ship our domestic orders?

Quiz Preview

How many days does the customer have to use a RAN? (Give only the number)

If there is a _____ in the middle of the tracking number then package will be delivered by USPS (SurePost).

RAN stands for Return Authorization Number.

A flex return label costs $_____, and is deducted from the credit a customer recieves when they return something.

What happens if an order (domestic US) is not delivered by the guaranteed delivery date?

You can credit an order up to 60% if you find it necessary to satisfy the customer without a supervisor's permission.

How many business days should a customer hold on to a damaged package?

What two tabs in Opus can show a discount on an order?

Requesting an address change can add a business day to the transit time of an order.

What should the 1st entry of your case note on a replacement order be?

What are the very first thing you should do if a customer is inquiring about an order they have placed?

What are the two parts of an exchange?

Check all of the Order Sources you can handle.