Gsr, Grr, Suite Attendant Pre-season Quiz 2012
This is a quiz that will test your knowledge of Chase Field facts, features and policies. A passing score of 80% or better must be achieved in order for an employee to work the 2012 D-backs season.
Please type your FIRST NAME, LAST NAME, DEPARTMENT and E-MAIL (if you have one) before starting the quiz.
Questions and Answers
- 1.
If a Guest asks for ticket information, where can he/she be sent?
- A.
Dbacks.com
- B.
602-514-8400
- C.
Ticket Headquarters at Section 111
- D.
Advance Ticket Windows at Section 128 or 322
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The guest can be sent to any of the options mentioned above for ticket information. They can visit dbacks.com, call 602-514-8400, go to the Ticket Headquarters at Section 111, or visit the Advance Ticket Windows at Section 128 or 322. All of these options provide ticket information and are suitable for the guest's needs.Rate this question:
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- 2.
Where are the Guest Relations Centers found at Chase Field?
- A.
Section 128 & 322
- B.
Section 139 & 332
- C.
Section 105 & 300
- D.
Section 131 & 107
Correct Answer
A. Section 128 & 322Explanation
The Guest Relations Centers at Chase Field can be found in Section 128 and Section 322.Rate this question:
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- 3.
Where can information be found regarding the Fry’s D-backs Rewards Program & APS Renewables D-backs Kids’ Club?
- A.
Section 128 & 322
- B.
Section 139 & 332
- C.
Section 105 & 300
- D.
Section 131 & 107
Correct Answer
B. Section 139 & 332Explanation
The correct answer is Section 139 & 332. This means that information regarding the Fry's D-backs Rewards Program & APS Renewables D-backs Kids' Club can be found in Section 139 and Section 332 of the venue.Rate this question:
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- 4.
Where is First Aid found at Chase Field?
- A.
Section 128 & 322
- B.
Section 139 & 332
- C.
Section 105 & 300
- D.
Section 131 & 107
Correct Answer
C. Section 105 & 300Explanation
First Aid can be found at Section 105 & 300 in Chase Field.Rate this question:
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- 5.
All fans have access to the Arizona Baseball Club.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement states that all fans have access to the Arizona Baseball Club. This means that anyone who is a fan of the Arizona Baseball Club can access it, implying that there are no restrictions or limitations on who can enter or be a part of the club. Therefore, the correct answer is True.Rate this question:
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- 6.
Where is Baxter’s Den and when can Baxter be found there?
- A.
Near Section 332 in the 7th inning
- B.
Near Section 332 in the 4th inning
- C.
Near Section 100 in the 7th inning
- D.
Near Section 100 in the 4th inning
Correct Answer
B. Near Section 332 in the 4th inningExplanation
Baxter's Den is located near Section 332 in the 4th inning. This suggests that Baxter can be found in that location during the 4th inning of the event.Rate this question:
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- 7.
When does the St. Joseph’s Sandlot close each game?
- A.
End of the 7th inning
- B.
End of the game
- C.
At the conclusion of the 7th inning stretch
- D.
After the D-backs Legends Race
Correct Answer
C. At the conclusion of the 7th inning stretchExplanation
The St. Joseph's Sandlot closes each game at the conclusion of the 7th inning stretch. This means that after the 7th inning, when the players and spectators traditionally stand up and stretch, the game comes to an end and the Sandlot is closed.Rate this question:
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- 8.
In what year did the Diamondbacks begin play?
- A.
1998
- B.
1999
- C.
2000
- D.
2001
Correct Answer
A. 1998Explanation
The correct answer is 1998 because it is the only option that aligns with the question asking when the Diamondbacks began play.Rate this question:
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- 9.
Which of the following are designated re-entry gates at Chase Field?
- A.
Gate A
- B.
Gate F (bridge on Insight Diamond Level)
- C.
Gate J
- D.
Gate K
- E.
All of the Above
Correct Answer
E. All of the AboveExplanation
All of the gates mentioned (Gate A, Gate F, Gate J, and Gate K) are designated re-entry gates at Chase Field. This means that spectators can exit the stadium and re-enter through any of these gates during an event.Rate this question:
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- 10.
Scoreboard messages may be reserved free of charge.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Scoreboard messages can be purchased with a $100 donation to the Arizona Diamondbacks Foundation. For more information, fans can visit dbacks.com/scoreboard or call 602-462-6454.Rate this question:
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- 11.
Rosters for the D-backs and for the visiting teams can be found in addition to a scorecard in the D-backs Insider Magazine.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that the statement is stating that rosters for both the D-backs team and the visiting teams can be found in the D-backs Insider Magazine, along with a scorecard. This implies that the statement is true, as it is providing information about the availability of rosters and a scorecard in the magazine.Rate this question:
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- 12.
Gluten Free Concessions are available at Chase Field.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Gluten Free Concessions are available at Chase Field. This means that individuals who have a gluten-free diet can find suitable food options at the stadium.Rate this question:
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- 13.
A Guest has which of the following options to report an issue in his/her section?
- A.
Visit Guest Relations or call them at 602-462-4020
- B.
Talk to the usher in his/her section or another Chase Field employee
- C.
Send a text message to Security at 69050
- D.
All of the Above
Correct Answer
D. All of the AboveExplanation
Guests have multiple options to report an issue in their section. They can visit Guest Relations or call them at 602-462-4020. They can also talk to the usher in their section or any other Chase Field employee. Additionally, they have the option to send a text message to Security at 69050. Therefore, the correct answer is "All of the Above" as all the mentioned options are available for guests to report an issue in their section.Rate this question:
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- 14.
Which of the following is NOT a corporate partner of the Arizona Diamondbacks?
- A.
Gila River Casinos
- B.
Circle K
- C.
APS
- D.
Coca-Cola
- E.
Anheuser-Busch
Correct Answer
D. Coca-ColaExplanation
Pepsi is the official soft drink partner of the Arizona Diamondbacks.Rate this question:
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- 15.
Gratuities, tips, autographs, or gifts may be accepted from guests, media members, and players while working at Chase Field.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because accepting gratuities, tips, autographs, or gifts from guests, media members, and players while working at Chase Field is not allowed.Rate this question:
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- 16.
Employees are encouraged to use personal opinions when writing incident reports.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Employees are not encouraged to use personal opinions when writing incident reports. Incident reports should be based on factual information and objective observations rather than subjective opinions. Personal opinions can introduce bias and may not accurately reflect the details of the incident. It is important for incident reports to be objective and provide an accurate account of what occurred.Rate this question:
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- 17.
Children under 3 years old (without a ticket) are entitled to giveaway items.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Children under 3 years old are entitled to giveaway items, meaning they are eligible to receive these items without needing to purchase a ticket. This suggests that the giveaway items are specifically designated for children in this age group and are provided as a benefit or incentive for attending an event or purchasing a ticket for someone who is older. Therefore, the statement is true.Rate this question:
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- 18.
Employees at Chase Field stationed within the glass doors of the ballpark are required to stand at attention and face the flag in observance of the National Anthem.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Employees at Chase Field are required to stand at attention and face the flag during the National Anthem. This suggests that the statement is true.Rate this question:
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- 19.
Which of the following are necessary customer service skills for all Chase Field Employees?
- A.
Smiling
- B.
Eye Contact
- C.
Listening
- D.
Friendly Greeting (on entry and exit)
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
All of the above skills are necessary customer service skills for all Chase Field Employees. Smiling, eye contact, listening, and friendly greeting are all important in creating a positive and welcoming atmosphere for customers. These skills help to establish a connection with customers, make them feel valued, and ensure their needs are met. By exhibiting these skills, Chase Field Employees can provide excellent customer service and enhance the overall customer experience.Rate this question:
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- 20.
Who is this man?
- A.
Bryan White
- B.
D-backs President & CEO, Derrick Hall
- C.
Santa Claus
- D.
Kirk Gibson
Correct Answer
B. D-backs President & CEO, Derrick HallExplanation
This man is Derrick Hall, the President & CEO of the D-backs.Rate this question:
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