Gsr, Grr, Suite Attendant Pre-season Quiz 2012
This is a quiz that will test your knowledge of Chase Field facts, features and policies. A passing score of 80% or better must be achieved in order for an employee to work the 2012 D-backs season. Please type your FIRST NAME, LAST NAME, DEPARTMENT and E-MAIL (if you have one) before starting the quiz.
- 1.If a Guest asks for ticket information, where can he/she be sent?
- A.
Dbacks.com
- B.
602-514-8400
- C.
Ticket Headquarters at Section 111
- D.
Advance Ticket Windows at Section 128 or 322
- E.
All of the above
- 2.Where are the Guest Relations Centers found at Chase Field?
- A.
Section 128 & 322
- B.
Section 139 & 332
- C.
Section 105 & 300
- D.
Section 131 & 107
- 3.Where can information be found regarding the Fry’s D-backs Rewards Program & APS Renewables D-backs Kids’ Club?
- A.
Section 128 & 322
- B.
Section 139 & 332
- C.
Section 105 & 300
- D.
Section 131 & 107
- 4.Where is First Aid found at Chase Field?
- A.
Section 128 & 322
- B.
Section 139 & 332
- C.
Section 105 & 300
- D.
Section 131 & 107
- 5.All fans have access to the Arizona Baseball Club.
- A.
True
- B.
False
- 6.Where is Baxter’s Den and when can Baxter be found there?
- A.
Near Section 332 in the 7th inning
- B.
Near Section 332 in the 4th inning
- C.
Near Section 100 in the 7th inning
- D.
Near Section 100 in the 4th inning
- 7.When does the St. Joseph’s Sandlot close each game?
- A.
End of the 7th inning
- B.
End of the game
- C.
At the conclusion of the 7th inning stretch
- D.
After the D-backs Legends Race
- 8.In what year did the Diamondbacks begin play?
- A.
1998
- B.
1999
- C.
2000
- D.
2001
- 9.Which of the following are designated re-entry gates at Chase Field?
- A.
Gate A
- B.
Gate F (bridge on Insight Diamond Level)
- C.
Gate J
- D.
Gate K
- E.
All of the Above
- 10.Scoreboard messages may be reserved free of charge.
- A.
True
- B.
False
- 11.Rosters for the D-backs and for the visiting teams can be found in addition to a scorecard in the D-backs Insider Magazine.
- A.
True
- B.
False
- 12.Gluten Free Concessions are available at Chase Field.
- A.
True
- B.
False
- 13.A Guest has which of the following options to report an issue in his/her section?
- A.
Visit Guest Relations or call them at 602-462-4020
- B.
Talk to the usher in his/her section or another Chase Field employee
- C.
Send a text message to Security at 69050
- D.
All of the Above
- 14.Which of the following is NOT a corporate partner of the Arizona Diamondbacks?
- A.
Gila River Casinos
- B.
Circle K
- C.
APS
- D.
Coca-Cola
- E.
Anheuser-Busch
- 15.Gratuities, tips, autographs, or gifts may be accepted from guests, media members, and players while working at Chase Field.
- A.
True
- B.
False
- 16.Employees are encouraged to use personal opinions when writing incident reports.
- A.
True
- B.
False
- 17.Children under 3 years old (without a ticket) are entitled to giveaway items.
- A.
True
- B.
False
- 18.Employees at Chase Field stationed within the glass doors of the ballpark are required to stand at attention and face the flag in observance of the National Anthem.
- A.
True
- B.
False
- 19.Which of the following are necessary customer service skills for all Chase Field Employees?
- A.
Smiling
- B.
Eye Contact
- C.
Listening
- D.
Friendly Greeting (on entry and exit)
- E.
All of the above
- 20.
Who is this man?- A.
Bryan White
- B.
D-backs President & CEO, Derrick Hall
- C.
Santa Claus
- D.
Kirk Gibson
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