Macmall Retail - August 16th

10 Questions | Total Attempts: 65

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Retail Quizzes & Trivia

Quiz for the week of August 16th


Questions and Answers
  • 1. 
    If I purchased a closeout MacBook Pro on July 25th 2012, how can I update to Mountain Lion?
    • A. 

      Go to the App Store and download the update for $19.99

    • B. 

      Go to an Apple store and ask for the free update

    • C. 

      Go to the App Store and download the update for $0.00

    • D. 

      You cannot update the Closeout models to Mountain Lion

  • 2. 
    Which accessories are recommended with an iMac purchase?
    • A. 

      Carrying Case

    • B. 

      ITunes card

    • C. 

      Surge protector

    • D. 

      USB key drive

    • E. 

      Headphones

    • F. 

      Extra battery

    • G. 

      Servicenet Accidental Damage Protection

  • 3. 
    We offer discounts to members of the military.
    • A. 

      True

    • B. 

      False

  • 4. 
    We currently offer savings of up to __________ off of our closeout MacBook Pros.
  • 5. 
    If a customer asks to buy something that isn't in the store but is in our Memphis warehouse, what is the best way to get this to the customer?
    • A. 

      Ask your manager to order the item for the customer.

    • B. 

      Suggest a similar item that is in stock.

    • C. 

      See if another store has stock and refer the customer to the other store.

    • D. 

      Setup an order to ship from Memphis to the customer.

  • 6. 
    Mall on Call is an authorized service center for Servicenet repairs.
    • A. 

      True

    • B. 

      False

  • 7. 
    Why do we offer to email our customers a copy of their invoice?
    • A. 

      So we can save money on paper.

    • B. 

      Because we want to be cool like Apple.

    • C. 

      By capturing the customer's email address, we can add them to our email list for marketing efforts.

    • D. 

      We don't have the ability to email invoices to our customers.

  • 8. 
    How much is Parallels 7.0?
    • A. 

      $0.00 with a computer purchase after a mail-in-rebate.

    • B. 

      $49.99

    • C. 

      $0.00 with a computer purchase.

    • D. 

      $9.99 with a computer purchase.

    • E. 

      What is Parallels?

  • 9. 
    If I buy Applecare at the same time as a Mac Mini and an Airport Express, both items will be covered under Applecare.
    • A. 

      True

    • B. 

      False

  • 10. 
    After buying a new computer from you, your customers asks for your advice on what to do with their old machine. You should:
    • A. 

      Suggest they use our Mall on Call service to transfer all of their settings and data to the new machine.

    • B. 

      Convince them, it would make a chic door stop.

    • C. 

      Show the customer our MacMall Trade in webpage.

    • D. 

      Close your eyes and pretend you're alone.

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