Macmall Retail - August 16th

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Macmall
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Quizzes Created: 1 | Total Attempts: 934
| Attempts: 935 | Questions: 10
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1. Mall on Call is an authorized service center for Servicenet repairs.

Explanation

Mall on Call being an authorized service center for Servicenet repairs means that it has been officially approved by Servicenet to provide repair services for their products. This implies that if someone needs their Servicenet product repaired, they can trust Mall on Call to provide reliable and authorized repair services. Therefore, the statement "Mall on Call is an authorized service center for Servicenet repairs" is true.

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About This Quiz
Employee Training Quizzes & Trivia

The 'MacMall Retail - August 16th' quiz assesses employee knowledge on handling specific sales scenarios, product updates, and customer service for MacMall retail. It tests understanding of product... see moreofferings, update processes, and military discounts, essential for effective sales and customer interaction. see less

2. Why do we offer to email our customers a copy of their invoice?

Explanation

By capturing the customer's email address, we can add them to our email list for marketing efforts. This allows us to send them promotional offers, updates, and other relevant information about our products or services. It helps us establish a direct line of communication with our customers and potentially increase sales and customer loyalty. Additionally, sending invoices via email saves money on paper and printing costs, but this is not the primary reason for offering to email invoices.

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3. If I buy Applecare at the same time as a Mac Mini and an Airport Express, both items will be covered under Applecare.

Explanation

If Applecare is purchased at the same time as a Mac Mini and an Airport Express, both items will be covered under Applecare. This means that in case of any issues or damages, both the Mac Mini and the Airport Express will be eligible for repair or replacement under the Applecare warranty. This provides comprehensive coverage for both devices, ensuring peace of mind for the buyer.

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4. We currently offer savings of up to __________ off of our closeout MacBook Pros.

Explanation

The given correct answer for this question is 669, $669, 669.99, $669.99. This means that the savings offered on the closeout MacBook Pros can be any of these amounts.

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5. If a customer asks to buy something that isn't in the store but is in our Memphis warehouse, what is the best way to get this to the customer?

Explanation

The best way to get the item to the customer is to set up an order to ship it from the Memphis warehouse. This ensures that the customer gets the desired item even if it is not currently available in the store.

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6. We offer discounts to members of the military.

Explanation

The statement "We offer discounts to members of the military" is true. This means that the organization or business mentioned provides special price reductions or promotions to individuals who are serving or have served in the military. This is a way for the organization to show appreciation and support for the military community.

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7. If I purchased a closeout MacBook Pro on July 25th 2012, how can I update to Mountain Lion?

Explanation

not-available-via-ai

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8. After buying a new computer from you, your customers asks for your advice on what to do with their old machine. You should:

Explanation

The correct answer suggests two options for the customer. First, it advises them to use the "Mall on Call" service to transfer all their settings and data to the new machine. This service ensures a smooth transition to the new computer without any data loss or inconvenience. Second, it suggests showing the customer the "MacMall Trade in" webpage, which allows them to trade in their old machine for a new one or receive credit towards their purchase. Both options provide practical solutions for the customer's old computer.

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9. Which accessories are recommended with an iMac purchase?

Explanation

The recommended accessories for an iMac purchase are an iTunes card, surge protector, USB key drive, and headphones.

An iTunes card allows the user to purchase and download music, movies, and apps from the iTunes Store.

A surge protector is important to protect the iMac from power surges and ensure its safety.

A USB key drive is useful for transferring and storing files.

Headphones provide a better audio experience and privacy when using the iMac.

These accessories enhance the functionality and usability of the iMac.

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10. How much is Parallels 7.0?

Explanation

Parallels 7.0 is priced at $49.99. However, it is also available for free with a computer purchase after a mail-in rebate. So, customers have the option to either purchase it for $49.99 or get it for free with a computer purchase.

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Mall on Call is an authorized service center for Servicenet repairs.
Why do we offer to email our customers a copy of their invoice?
If I buy Applecare at the same time as a Mac Mini and an Airport...
We currently offer savings of up to __________ off of our closeout...
If a customer asks to buy something that isn't in the store but is...
We offer discounts to members of the military.
If I purchased a closeout MacBook Pro on July 25th 2012, how can I...
After buying a new computer from you, your customers asks for your...
Which accessories are recommended with an iMac purchase?
How much is Parallels 7.0?
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