The 'MacMall Retail - August 16th' quiz assesses employee knowledge on handling specific sales scenarios, product updates, and customer service for MacMall retail. It tests understanding of product offerings, update processes, and military discounts, essential for effective sales and customer interaction.
So we can save money on paper.
Because we want to be cool like Apple.
By capturing the customer's email address, we can add them to our email list for marketing efforts.
We don't have the ability to email invoices to our customers.
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True
False
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False
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Ask your manager to order the item for the customer.
Suggest a similar item that is in stock.
See if another store has stock and refer the customer to the other store.
Setup an order to ship from Memphis to the customer.
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Go to the App Store and download the update for $19.99
Go to an Apple store and ask for the free update
Go to the App Store and download the update for $0.00
You cannot update the Closeout models to Mountain Lion
Suggest they use our Mall on Call service to transfer all of their settings and data to the new machine.
Convince them, it would make a chic door stop.
Show the customer our MacMall Trade in webpage.
Close your eyes and pretend you're alone.
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Carrying Case
ITunes card
Surge protector
USB key drive
Headphones
Extra battery
Servicenet Accidental Damage Protection
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$0.00 with a computer purchase after a mail-in-rebate.
$49.99
$0.00 with a computer purchase.
$9.99 with a computer purchase.
What is Parallels?
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Quiz Review Timeline (Updated): Mar 20, 2023 +
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