Macmall Retail - August 16th
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If I purchased a closeout MacBook Pro on July 25th 2012, how can I update to Mountain Lion?
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Go to the App Store and download the update for $19.99
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Go to an Apple store and ask for the free update
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Go to the App Store and download the update for $0.00
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You cannot update the Closeout models to Mountain Lion
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The 'MacMall Retail - August 16th' quiz assesses employee knowledge on handling specific sales scenarios, product updates, and customer service for MacMall retail. It tests understanding of product offerings, update processes, and military discounts, essential for effective sales and customer interaction.
Quiz Preview
- 2.
Which accessories are recommended with an iMac purchase?
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Carrying Case
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ITunes card
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Surge protector
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USB key drive
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Headphones
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Extra battery
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Servicenet Accidental Damage Protection
Correct Answer(s)
A. ITunes card
A. Surge protector
A. USB key drive
A. HeadphonesExplanation
The recommended accessories for an iMac purchase are an iTunes card, surge protector, USB key drive, and headphones.
An iTunes card allows the user to purchase and download music, movies, and apps from the iTunes Store.
A surge protector is important to protect the iMac from power surges and ensure its safety.
A USB key drive is useful for transferring and storing files.
Headphones provide a better audio experience and privacy when using the iMac.
These accessories enhance the functionality and usability of the iMac.Rate this question:
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- 3.
We offer discounts to members of the military.
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True
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False
Correct Answer
A. TrueExplanation
The statement "We offer discounts to members of the military" is true. This means that the organization or business mentioned provides special price reductions or promotions to individuals who are serving or have served in the military. This is a way for the organization to show appreciation and support for the military community.Rate this question:
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- 4.
We currently offer savings of up to __________ off of our closeout MacBook Pros.
Correct Answer
669
$669
669.99
$669.99Explanation
The given correct answer for this question is 669, $669, 669.99, $669.99. This means that the savings offered on the closeout MacBook Pros can be any of these amounts.Rate this question:
- 5.
If a customer asks to buy something that isn't in the store but is in our Memphis warehouse, what is the best way to get this to the customer?
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Ask your manager to order the item for the customer.
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Suggest a similar item that is in stock.
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See if another store has stock and refer the customer to the other store.
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Setup an order to ship from Memphis to the customer.
Correct Answer
A. Setup an order to ship from Memphis to the customer.Explanation
The best way to get the item to the customer is to set up an order to ship it from the Memphis warehouse. This ensures that the customer gets the desired item even if it is not currently available in the store.Rate this question:
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- 6.
Mall on Call is an authorized service center for Servicenet repairs.
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True
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False
Correct Answer
A. TrueExplanation
Mall on Call being an authorized service center for Servicenet repairs means that it has been officially approved by Servicenet to provide repair services for their products. This implies that if someone needs their Servicenet product repaired, they can trust Mall on Call to provide reliable and authorized repair services. Therefore, the statement "Mall on Call is an authorized service center for Servicenet repairs" is true.Rate this question:
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- 7.
Why do we offer to email our customers a copy of their invoice?
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So we can save money on paper.
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Because we want to be cool like Apple.
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By capturing the customer's email address, we can add them to our email list for marketing efforts.
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We don't have the ability to email invoices to our customers.
Correct Answer
A. By capturing the customer's email address, we can add them to our email list for marketing efforts.Explanation
By capturing the customer's email address, we can add them to our email list for marketing efforts. This allows us to send them promotional offers, updates, and other relevant information about our products or services. It helps us establish a direct line of communication with our customers and potentially increase sales and customer loyalty. Additionally, sending invoices via email saves money on paper and printing costs, but this is not the primary reason for offering to email invoices.Rate this question:
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- 8.
How much is Parallels 7.0?
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$0.00 with a computer purchase after a mail-in-rebate.
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$49.99
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$0.00 with a computer purchase.
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$9.99 with a computer purchase.
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What is Parallels?
Correct Answer(s)
A. $49.99
A. $0.00 with a computer purchase.Explanation
Parallels 7.0 is priced at $49.99. However, it is also available for free with a computer purchase after a mail-in rebate. So, customers have the option to either purchase it for $49.99 or get it for free with a computer purchase.Rate this question:
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- 9.
If I buy Applecare at the same time as a Mac Mini and an Airport Express, both items will be covered under Applecare.
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True
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False
Correct Answer
A. TrueExplanation
If Applecare is purchased at the same time as a Mac Mini and an Airport Express, both items will be covered under Applecare. This means that in case of any issues or damages, both the Mac Mini and the Airport Express will be eligible for repair or replacement under the Applecare warranty. This provides comprehensive coverage for both devices, ensuring peace of mind for the buyer.Rate this question:
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- 10.
After buying a new computer from you, your customers asks for your advice on what to do with their old machine. You should:
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Suggest they use our Mall on Call service to transfer all of their settings and data to the new machine.
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Convince them, it would make a chic door stop.
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Show the customer our MacMall Trade in webpage.
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Close your eyes and pretend you're alone.
Correct Answer(s)
A. Suggest they use our Mall on Call service to transfer all of their settings and data to the new machine.
A. Show the customer our MacMall Trade in webpage.Explanation
The correct answer suggests two options for the customer. First, it advises them to use the "Mall on Call" service to transfer all their settings and data to the new machine. This service ensures a smooth transition to the new computer without any data loss or inconvenience. Second, it suggests showing the customer the "MacMall Trade in" webpage, which allows them to trade in their old machine for a new one or receive credit towards their purchase. Both options provide practical solutions for the customer's old computer.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
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Aug 16, 2012Quiz Created by
Macmall
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