Macmall Retail - August 16th
Quiz for the week of August 16th
- 1.If I purchased a closeout MacBook Pro on July 25th 2012, how can I update to Mountain Lion?
- A.
Go to the App Store and download the update for $19.99
- B.
Go to an Apple store and ask for the free update
- C.
Go to the App Store and download the update for $0.00
- D.
You cannot update the Closeout models to Mountain Lion
- 2.Which accessories are recommended with an iMac purchase?
- A.
Carrying Case
- B.
ITunes card
- C.
Surge protector
- D.
USB key drive
- E.
Headphones
- F.
Extra battery
- G.
Servicenet Accidental Damage Protection
- 3.We offer discounts to members of the military.
- A.
True
- B.
False
- 4.We currently offer savings of up to __________ off of our closeout MacBook Pros.
- 5.If a customer asks to buy something that isn't in the store but is in our Memphis warehouse, what is the best way to get this to the customer?
- A.
Ask your manager to order the item for the customer.
- B.
Suggest a similar item that is in stock.
- C.
See if another store has stock and refer the customer to the other store.
- D.
Setup an order to ship from Memphis to the customer.
- 6.Mall on Call is an authorized service center for Servicenet repairs.
- A.
True
- B.
False
- 7.Why do we offer to email our customers a copy of their invoice?
- A.
So we can save money on paper.
- B.
Because we want to be cool like Apple.
- C.
By capturing the customer's email address, we can add them to our email list for marketing efforts.
- D.
We don't have the ability to email invoices to our customers.
- 8.How much is Parallels 7.0?
- A.
$0.00 with a computer purchase after a mail-in-rebate.
- B.
$49.99
- C.
$0.00 with a computer purchase.
- D.
$9.99 with a computer purchase.
- E.
What is Parallels?
- 9.If I buy Applecare at the same time as a Mac Mini and an Airport Express, both items will be covered under Applecare.
- A.
True
- B.
False
- 10.After buying a new computer from you, your customers asks for your advice on what to do with their old machine. You should:
- A.
Suggest they use our Mall on Call service to transfer all of their settings and data to the new machine.
- B.
Convince them, it would make a chic door stop.
- C.
Show the customer our MacMall Trade in webpage.
- D.
Close your eyes and pretend you're alone.
Questions: 55 | Attempts: 10187 | Last updated: Mar 22, 2022
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Sample Question____________________ are those stores where customers are offered with mid-to-high quality products.[ जहां ग्राहकों को मध्य से उच्च गुणवत्ता वाले उत्पादों को पेशकश किया जाता हैं, उन स्टोर्स को____________________कहा जाता हैं. ]
Questions: 9 | Attempts: 9747 | Last updated: Mar 22, 2022
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Sample QuestionWhat should you do if a customer walks into the shop?
Questions: 10 | Attempts: 5976 | Last updated: Mar 22, 2022
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Sample QuestionWhat is the primary task of a Trainee associate?
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