North Bar & Grill Foh Quiz
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Which of the following may constitute harassment in the workplace?
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Remarks about the colour of a person's skin
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A friendly butt smack
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A joke about a gay person
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Any of the above
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None of the above - harassment has to be malicious in intent
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The North Bar & Grill FOH Quiz assesses staff knowledge on workplace conduct, guest interaction, and dress code policies. It ensures team members understand harassment, service principles, and handling of intoxicated guests, crucial for maintaining a professional and safe dining environment.
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- 2.
Which of the following is our MAIN guiding principle at North Bar & Grill?
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Positively influencing hotel guests to return
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Creating an exceptional guest experience
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Our Team demonstrates a high level of menu knowledge
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Creating a buzz in the community
Correct Answer
A. Creating an exceptional guest experienceExplanation
The main guiding principle at North Bar & Grill is to create an exceptional guest experience. This means that the focus is on providing a memorable and enjoyable experience for the guests, ensuring that they have a positive impression of the restaurant and are likely to return in the future. The principle emphasizes the importance of customer satisfaction and aims to exceed their expectations by providing excellent service, delicious food, and a welcoming atmosphere.Rate this question:
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- 3.
Which of the following is NOT a part of our new dress code?
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A clean, pressed, black button up shirt
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Black dress pants
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A magician's hat
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Black, non-slip shoes
Correct Answer
A. A magician's hatExplanation
The correct answer is "A magician's hat" because it is not mentioned as a part of the new dress code. The question asks for the option that is NOT a part of the dress code, and all the other options are mentioned as required items.Rate this question:
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- 4.
What is the most accurate definition of a "non-negotiable?"
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Willful damage to NGH property
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Use of inappropriate language in front of a guest
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A written warning
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An action which constitutes grounds for termination
Correct Answer
A. An action which constitutes grounds for terminationExplanation
A "non-negotiable" refers to an action that is considered so severe or unacceptable that it can lead to termination. It is an action that violates the terms and conditions of employment to such an extent that it cannot be resolved or negotiated. It is a clear violation of company policies or standards that warrants immediate termination without any room for discussion or compromise.Rate this question:
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- 5.
What is the BEST answer for what Team Member should you do if a guest becomes intoxicated?
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Politely ask the guest to leave the premises
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Take away the guest's drink & tell them they've been cut off
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Call the police
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Offer to get the guest a glass of water, as well as some food
Correct Answer
A. Offer to get the guest a glass of water, as well as some food -
- 6.
True or False: if your friend comes in while you are working, he/she will receive a 50% discount on food.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that if a friend comes in while you are working, they will receive a 50% discount on food. However, the correct answer is False because the statement does not provide any evidence or reasoning to support the claim. Without any specific conditions or policies mentioned, it is not logical to assume that a friend would automatically receive a discount just because they came in while you were working.Rate this question:
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- 7.
When should you use a tray?
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When serving any beverage, including pop refills
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When you are clearing a table
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When you are re-setting a table
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All of the above
Correct Answer
A. All of the aboveExplanation
A tray should be used in all of the mentioned scenarios because it provides a stable and convenient platform for carrying multiple items at once. When serving any beverage, a tray helps to transport multiple glasses or cups without the risk of spilling. When clearing a table, a tray allows for efficient and organized collection of dishes and utensils. Similarly, when re-setting a table, a tray can be used to carry multiple items such as plates, glasses, and cutlery in one trip, saving time and effort.Rate this question:
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- 8.
Which of the following is the correct service cycle time for a quality check on an entree?
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Within 1 minute
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Within 2 minutes
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Within 3 minutes
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Within 4 minutes
Correct Answer
A. Within 3 minutesExplanation
The correct service cycle time for a quality check on an entree is within 3 minutes. This means that the process of checking the quality of the entree should be completed in a maximum of 3 minutes. This time frame ensures that the quality check is efficient and does not cause unnecessary delays in the service.Rate this question:
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- 9.
Which of the following would be the BEST quality check, following service of a table's entrees?
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"How is everyone's dinner tasting so far? Are you enjoying the Blackened Sirloin, sir?"
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"How's you guys' food?"
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"How is everyone's dinner tasting so far?"
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"How is everyone's dinner tasting so far? Are you enjoying the Blackened Sirloin, sir? Can I get anyone anything else at the moment?"
Correct Answer
A. "How is everyone's dinner tasting so far? Are you enjoying the Blackened Sirloin, sir? Can I get anyone anything else at the moment?"Explanation
The correct answer is the most comprehensive and professional approach to checking the quality of the table's entrees. It not only asks about the taste of the dinner but also specifically mentions the Blackened Sirloin, showing attention to detail. Additionally, it offers to provide any additional assistance or items, indicating a high level of customer service.Rate this question:
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- 10.
Which of the following is NOT a good way to up-sell?
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Asking each guest whether they would like to try to the special when taking their order
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Offering Patron rather than Jose Cuervo when the guest orders tequila
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Offering your own favourites to guests who are undecided
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Asking a guest who orders a highball if he/she would like to make it a double
Correct Answer
A. Asking each guest whether they would like to try to the special when taking their orderExplanation
Asking each guest whether they would like to try the special when taking their order is not a good way to up-sell because it assumes that every guest would be interested in trying the special. This approach may come across as pushy or intrusive, and may not be well received by all guests. It is more effective to offer personalized recommendations based on the guest's preferences or suggest alternatives based on their initial order.Rate this question:
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- 11.
Which of the following is NOT one of the levels of the 3-Level Check?
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The guest's lap
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The table surface
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The floor underneath the table
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The chair seats and booth cracks
Correct Answer
A. The guest's lapExplanation
The guest's lap is not one of the levels of the 3-Level Check because the 3-Level Check refers to a method used by servers to ensure that they have everything they need before serving a table. The levels include checking the table surface, the floor underneath the table, and the chair seats and booth cracks. The guest's lap is not included in this check as it is not relevant to the server's responsibilities.Rate this question:
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- 12.
When sampling a new wine, what is generally the order of the three steps prior to drawing your conclusion?
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Smell, look, taste
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Taste, smell, look
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Look, taste, smell
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Look, smell, taste
Correct Answer
A. Look, smell, tasteExplanation
When sampling a new wine, the general order of the three steps prior to drawing a conclusion is to first look at the wine, then smell it, and finally taste it. Looking at the wine allows you to observe its color, clarity, and viscosity, which can provide initial clues about its characteristics. Smelling the wine helps to detect its aromas and identify any faults or off-putting scents. Finally, tasting the wine allows you to assess its flavors, acidity, sweetness, and overall balance. By following this order, one can systematically evaluate the wine and make an informed conclusion.Rate this question:
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- 13.
What are the five basic wine characteristics?
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Sweetness, acidity, tannin, alcohol & body
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Sweetness, strength, acidity, tannin & body
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Acidity, pulp, tannin, alcohol & body
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Sweetness, acidity, tannin, alcohol & bravery
Correct Answer
A. Sweetness, acidity, tannin, alcohol & bodyExplanation
The five basic wine characteristics are sweetness, acidity, tannin, alcohol, and body. These characteristics play a crucial role in determining the overall flavor and structure of a wine. Sweetness refers to the level of residual sugar in the wine, acidity provides freshness and tartness, tannin gives a drying and astringent sensation, alcohol contributes to the wine's body and warmth, and body refers to the overall weight and texture of the wine on the palate.Rate this question:
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- 14.
Of the many questions you may receive about the taste of a wine, the most common is likely to be:
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"How was it made?"
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"Would this be suitable for wining and dining my date?"
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"How dry/sweet is it?"
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"What temperature is the climate it was produced in?"
Correct Answer
A. "How dry/sweet is it?"Explanation
The question asks about the most common question people may ask about the taste of wine. Out of the given options, "How dry/sweet is it?" is the most likely question to be asked. This is because the level of sweetness or dryness in a wine is a key characteristic that many people consider when choosing a wine.Rate this question:
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- 15.
True or False: colder climates such as BC produce higher-acidity wines
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True
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False
Correct Answer
A. TrueExplanation
Colder climates such as BC (British Columbia) produce higher-acidity wines because the cooler temperatures slow down the ripening process of the grapes. This slower ripening allows the grapes to retain higher levels of acidity, resulting in wines with a crisp and refreshing taste.Rate this question:
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- 16.
What does the VQA stand for in wines designated as "BC VQA?"
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Very Quantified Aromas
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Vintners Quality Assurance
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Vintners Quality Alliance
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Varnished Quartz Alpacas
Correct Answer
A. Vintners Quality AllianceExplanation
The VQA stands for Vintners Quality Alliance. This is a designation used for wines from British Columbia, Canada, indicating that they meet specific quality standards set by the British Columbia Wine Authority.Rate this question:
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- 17.
Which of the following is NOT a requirement of VQA wine?
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That it be made from 100% BC grapes
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That 95% of the grapes come from the specific region on the label
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That 85% of grapes must be the stated varietal (or type of grape)
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That its alpacas be raised in BC
Correct Answer
A. That its alpacas be raised in BC -
- 18.
Check the characteristics that generally apply to a sauvignon blanc:
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Very fruity
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May contain flavours/aromas of green melon, grapefruit & white peach
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Light-bodied & less golden than a chardonnay
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Commonly paired with red meat
Correct Answer(s)
A. Very fruity
A. May contain flavours/aromas of green melon, grapefruit & white peach
A. Light-bodied & less golden than a chardonnayExplanation
Sauvignon blanc is generally known for being very fruity, with flavors and aromas that can include green melon, grapefruit, and white peach. It is also described as light-bodied and less golden in color compared to a chardonnay. However, it is not commonly paired with red meat.Rate this question:
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- 19.
Of the following red wines, which one is generally thought to be the most bold & full-bodied?
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Shiraz or Syrah
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Cabernet Sauvignon
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Cabernet Franc
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Pinot Noir
Correct Answer
A. Shiraz or SyrahExplanation
Shiraz or Syrah is generally thought to be the most bold and full-bodied red wine. This is because Shiraz or Syrah grapes tend to produce wines with high tannin levels, which contribute to a rich and full-bodied flavor profile. Additionally, these wines often exhibit bold fruit flavors such as blackberry, plum, and black pepper. Cabernet Sauvignon and Cabernet Franc are also known for their boldness, but Shiraz or Syrah is typically considered to be even more intense. Pinot Noir, on the other hand, is generally lighter and less full-bodied compared to the other options.Rate this question:
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- 20.
Please select the answer that correctly orders the steps of wine service.
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Present wine to the orderer, open, pour a 3oz taste for the same guest, offer the cork, fill up the taster's glass, then pour the other guests' glasses from the first lady to the taster's left and from then on clockwise.
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Present wine to the orderer, open, pour a 3oz taste for the same guest, offer the cork, pour the other guests' glasses from the first lady to the taster's left and from then on clockwise, until you pour the taster's glass last.
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Open wine, offer the cork, present wine to the orderer, pour a 3oz taste for the same guest, pour the other guests' glasses from the first lady to the taster's left and from then on clockwise, until you pour the taster's glass last.
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Open wine, pour a 3oz taste for yourself, pour a 3oz taste for the guest, nod in agreement, sit down, and enjoy!
Correct Answer
A. Present wine to the orderer, open, pour a 3oz taste for the same guest, offer the cork, pour the other guests' glasses from the first lady to the taster's left and from then on clockwise, until you pour the taster's glass last.Explanation
The correct answer is to present the wine to the orderer, open the bottle, pour a 3oz taste for the same guest, offer the cork, and then proceed to pour the other guests' glasses starting from the first lady to the taster's left and continuing clockwise until the taster's glass is poured last. This sequence ensures that the orderer is given the opportunity to taste the wine first, followed by the other guests in a systematic and organized manner.Rate this question:
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- 21.
Our Oyster Bay Sauvignon Blanc is on the dryer end of the scale for our white wines.
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True
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False
Correct Answer
A. TrueExplanation
The given statement suggests that the Oyster Bay Sauvignon Blanc is drier compared to other white wines produced by the same brand. This implies that the wine has less residual sugar content, resulting in a less sweet taste. Therefore, the correct answer is true.Rate this question:
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- 22.
Our Graffigna Malbec is from ________, the country that produces over 75% of the world's malbec, where altitude makes for a key quality indicator (the higher the better).
Correct Answer
ArgentinaExplanation
Argentina is the correct answer because it is the country that produces over 75% of the world's malbec. The explanation also mentions that altitude is a key quality indicator for malbec, with higher altitudes being better.Rate this question:
- 23.
True or False: our Joie "Re-Think Pink" rose is dryer than your average rose, and would pair well with our Roasted Veggie Flatbread.
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True
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False
Correct Answer
A. TrueExplanation
The correct answer is True. The statement suggests that the Joie "Re-Think Pink" rose is drier than the average rose. This implies that the wine has a lower residual sugar content, making it a good pairing with the Roasted Veggie Flatbread, which may have savory or slightly sweet flavors. The dryness of the wine would complement the flavors of the flatbread without overpowering them.Rate this question:
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- 24.
Which wine would pair well with our Loaded Kobe Burger?
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Beringer Chardonnay
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Rosemount Shiraz
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Stag's Hollow Heritage Block Blend
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Any of the above
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None of the above
Correct Answer
A. Any of the aboveExplanation
Any of the above wines would pair well with the Loaded Kobe Burger. This is because the Beringer Chardonnay, Rosemount Shiraz, and Stag's Hollow Heritage Block Blend all have different flavor profiles that complement the flavors of the burger. The Chardonnay's buttery and oaky notes would enhance the richness of the burger, the Shiraz's fruity and spicy characteristics would provide a nice contrast, and the Heritage Block Blend's blend of different red varietals would add complexity to the pairing. Therefore, any of these wines would be a good choice to enjoy with the Loaded Kobe Burger.Rate this question:
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- 25.
Which of the following is NOT true of the Kobe beef in our beef burgers?
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It is also known as Wagyu beef
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It is known for its flavour, tenderness and marbling (fat distribution)
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It is an American-bred blend of Kobe and Angus cattle
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It is directly from Japan
Correct Answer
A. It is directly from JapanExplanation
The statement "It is directly from Japan" is not true of the Kobe beef in our beef burgers.Rate this question:
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- 26.
True or False: all of our salads will be served with garlic toast unless otherwise requested
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True
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False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer, True, is that unless otherwise specified, all salads will be served with garlic toast. This means that by default, garlic toast is included with every salad order.Rate this question:
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- 27.
True or False: none of the fish we serve is considered wild.
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True
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False
Correct Answer
A. FalseExplanation
The correct answer is False. This means that some of the fish served are considered wild.Rate this question:
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- 28.
Which of the following items from our menu is NOT gluten free/cannot be modified to be made gluten free?
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Iceberg Wedge Salad
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Pad Thai
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Bacon Wrapped Scallops
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Wild Sockeye & Quinoa Salad
Correct Answer
A. Pad ThaiExplanation
Pad Thai is the correct answer because it typically contains rice noodles, which are made from rice flour and therefore contain gluten. Unlike the other options listed, Pad Thai cannot be modified to be made gluten-free as the main ingredient itself contains gluten.Rate this question:
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- 29.
Tannin is found in the grape ______ , therefore is found only in _____ wine.
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Must, red
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Skin, red
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Must, white
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Skin, white
Correct Answer
A. Skin, redExplanation
Tannin is a compound found in the skin of grapes, which gives red wine its characteristic astringency. Since the answer states that tannin is found in the grape skin, it implies that it is only present in red wine, as white wine is made without the skin.Rate this question:
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- 30.
Check the boxes that would apply to a general description of Merlot:
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Full-bodied
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Flavours of chocolate, black cherry & citrus
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Higher alcohol content
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Flavours of raspberry, black cherry & cedar
Correct Answer(s)
A. Full-bodied
A. Higher alcohol content
A. Flavours of raspberry, black cherry & cedarExplanation
Merlot is generally considered a full-bodied wine with a higher alcohol content. It is known for its flavors of raspberry, black cherry, and cedar.Rate this question:
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- 31.
Which of the following are true of grape fermentation?
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Riper grapes = less fermentation
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Riper grapes = more fermentation
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The further grapes ferment, the more alcohol is produced
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The further grapes ferment, the more sugar is produced
Correct Answer(s)
A. Riper grapes = more fermentation
A. The further grapes ferment, the more alcohol is produced
A. The further grapes ferment, the more sugar is producedExplanation
As grapes ripen, they contain more sugar, which acts as food for yeast during fermentation. Therefore, riper grapes tend to undergo more fermentation. During fermentation, yeast consumes sugar and produces alcohol as a byproduct. So, the longer grapes ferment, the more alcohol is produced. Additionally, as fermentation progresses, yeast continues to consume sugar, leading to the production of more sugar. Therefore, the further grapes ferment, the more sugar is produced.Rate this question:
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- 32.
Which of the following are/can be modified to be vegetarian options?
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French Onion Soup
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Roasted Veggie Flatbread
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Poutine
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Wild Sockeye & Quinoa Salad
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Iceberg Wedge
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Pad Thai
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Cheese Bread
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Kobe Burger
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Garden Burger
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Beet & Asparagus Salad
Correct Answer(s)
A. Roasted Veggie Flatbread
A. Wild Sockeye & Quinoa Salad
A. Iceberg Wedge
A. Pad Thai
A. Cheese Bread
A. Garden Burger
A. Beet & Asparagus Salad -
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 08, 2016Quiz Created by
Northern_Grand
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