North Bar & Grill Foh Quiz

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| Attempts: 68 | Questions: 33
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1. Which of the following may constitute harassment in the workplace?

Explanation

Any of the above may constitute harassment in the workplace. Remarks about the color of a person's skin can be considered as racial harassment. A friendly butt smack can be seen as physical harassment and invasion of personal space. A joke about a gay person can be regarded as harassment based on sexual orientation. Therefore, all of these actions can be considered as forms of harassment in the workplace.

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About This Quiz
North Bar & Grill Foh Quiz - Quiz

The North Bar & Grill FOH Quiz assesses staff knowledge on workplace conduct, guest interaction, and dress code policies. It ensures team members understand harassment, service principles, and handling of intoxicated guests, crucial for maintaining a professional and safe dining environment.

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2. Which of the following is NOT a part of our new dress code?

Explanation

The correct answer is "A magician's hat" because it is not mentioned as a part of the new dress code. The question asks for the option that is NOT a part of the dress code, and all the other options are mentioned as required items.

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3. Which of the following is NOT one of the levels of the 3-Level Check?

Explanation

The guest's lap is not one of the levels of the 3-Level Check because the 3-Level Check refers to a method used by servers to ensure that they have everything they need before serving a table. The levels include checking the table surface, the floor underneath the table, and the chair seats and booth cracks. The guest's lap is not included in this check as it is not relevant to the server's responsibilities.

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4. What is the BEST answer for what Team Member should you do if a guest becomes intoxicated?

Explanation

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5. Our Graffigna Malbec is from _____, the country that produces over 75% of the world's malbec, where altitude makes for a key quality indicator (the higher the better).

Explanation

Argentina is the correct answer because it is the country that produces over 75% of the world's malbec. The explanation also mentions that altitude is a key quality indicator for malbec, with higher altitudes being better.

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6. Which of the following is NOT true of the Kobe beef in our beef burgers?

Explanation

The statement "It is directly from Japan" is not true of the Kobe beef in our beef burgers.

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7. True or False: all of our salads will be served with garlic toast unless otherwise requested

Explanation

The explanation for the given correct answer, True, is that unless otherwise specified, all salads will be served with garlic toast. This means that by default, garlic toast is included with every salad order.

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8. True or False:  if your friend comes in while you are working, he/she will receive a 50% discount on food.

Explanation

The statement suggests that if a friend comes in while you are working, they will receive a 50% discount on food. However, the correct answer is False because the statement does not provide any evidence or reasoning to support the claim. Without any specific conditions or policies mentioned, it is not logical to assume that a friend would automatically receive a discount just because they came in while you were working.

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9. When should you use a tray?

Explanation

A tray should be used in all of the mentioned scenarios because it provides a stable and convenient platform for carrying multiple items at once. When serving any beverage, a tray helps to transport multiple glasses or cups without the risk of spilling. When clearing a table, a tray allows for efficient and organized collection of dishes and utensils. Similarly, when re-setting a table, a tray can be used to carry multiple items such as plates, glasses, and cutlery in one trip, saving time and effort.

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10. Match the following dishes with the sauce/dressing that are served on/with them:
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11. Of the many questions you may receive about the taste of a wine, the most common is likely to be:

Explanation

The question asks about the most common question people may ask about the taste of wine. Out of the given options, "How dry/sweet is it?" is the most likely question to be asked. This is because the level of sweetness or dryness in a wine is a key characteristic that many people consider when choosing a wine.

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12. Tannin is found in the grape ______ , therefore is found only in _____ wine.

Explanation

Tannin is a compound found in the skin of grapes, which gives red wine its characteristic astringency. Since the answer states that tannin is found in the grape skin, it implies that it is only present in red wine, as white wine is made without the skin.

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13. Which of the following would be the BEST quality check, following service of a table's entrees?

Explanation

The correct answer is the most comprehensive and professional approach to checking the quality of the table's entrees. It not only asks about the taste of the dinner but also specifically mentions the Blackened Sirloin, showing attention to detail. Additionally, it offers to provide any additional assistance or items, indicating a high level of customer service.

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14. Which of the following is our MAIN guiding principle at North Bar & Grill?

Explanation

The main guiding principle at North Bar & Grill is to create an exceptional guest experience. This means that the focus is on providing a memorable and enjoyable experience for the guests, ensuring that they have a positive impression of the restaurant and are likely to return in the future. The principle emphasizes the importance of customer satisfaction and aims to exceed their expectations by providing excellent service, delicious food, and a welcoming atmosphere.

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15. What is the most accurate definition of a "non-negotiable?"

Explanation

A "non-negotiable" refers to an action that is considered so severe or unacceptable that it can lead to termination. It is an action that violates the terms and conditions of employment to such an extent that it cannot be resolved or negotiated. It is a clear violation of company policies or standards that warrants immediate termination without any room for discussion or compromise.

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16. True or False: our Joie "Re-Think Pink" rose is dryer than your average rose, and would pair well with our Roasted Veggie Flatbread.

Explanation

The correct answer is True. The statement suggests that the Joie "Re-Think Pink" rose is drier than the average rose. This implies that the wine has a lower residual sugar content, making it a good pairing with the Roasted Veggie Flatbread, which may have savory or slightly sweet flavors. The dryness of the wine would complement the flavors of the flatbread without overpowering them.

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17. True or False: none of the fish we serve is considered wild.

Explanation

The correct answer is False. This means that some of the fish served are considered wild.

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18. What are the five basic wine characteristics?

Explanation

The five basic wine characteristics are sweetness, acidity, tannin, alcohol, and body. These characteristics play a crucial role in determining the overall flavor and structure of a wine. Sweetness refers to the level of residual sugar in the wine, acidity provides freshness and tartness, tannin gives a drying and astringent sensation, alcohol contributes to the wine's body and warmth, and body refers to the overall weight and texture of the wine on the palate.

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19. True or False: colder climates such as BC produce higher-acidity wines

Explanation

Colder climates such as BC (British Columbia) produce higher-acidity wines because the cooler temperatures slow down the ripening process of the grapes. This slower ripening allows the grapes to retain higher levels of acidity, resulting in wines with a crisp and refreshing taste.

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20. Which of the following is NOT a requirement of VQA wine?

Explanation

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21. Which of the following is NOT a good way to up-sell?

Explanation

Asking each guest whether they would like to try the special when taking their order is not a good way to up-sell because it assumes that every guest would be interested in trying the special. This approach may come across as pushy or intrusive, and may not be well received by all guests. It is more effective to offer personalized recommendations based on the guest's preferences or suggest alternatives based on their initial order.

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22. Our Oyster Bay Sauvignon Blanc is on the dryer end of the scale for our white wines.

Explanation

The given statement suggests that the Oyster Bay Sauvignon Blanc is drier compared to other white wines produced by the same brand. This implies that the wine has less residual sugar content, resulting in a less sweet taste. Therefore, the correct answer is true.

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23. Which wine would pair well with our Loaded Kobe Burger?

Explanation

Any of the above wines would pair well with the Loaded Kobe Burger. This is because the Beringer Chardonnay, Rosemount Shiraz, and Stag's Hollow Heritage Block Blend all have different flavor profiles that complement the flavors of the burger. The Chardonnay's buttery and oaky notes would enhance the richness of the burger, the Shiraz's fruity and spicy characteristics would provide a nice contrast, and the Heritage Block Blend's blend of different red varietals would add complexity to the pairing. Therefore, any of these wines would be a good choice to enjoy with the Loaded Kobe Burger.

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24. Which of the following items from our menu is NOT gluten free/cannot be modified to be made gluten free?

Explanation

Pad Thai is the correct answer because it typically contains rice noodles, which are made from rice flour and therefore contain gluten. Unlike the other options listed, Pad Thai cannot be modified to be made gluten-free as the main ingredient itself contains gluten.

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25. When sampling a new wine, what is generally the order of the three steps prior to drawing your conclusion?

Explanation

When sampling a new wine, the general order of the three steps prior to drawing a conclusion is to first look at the wine, then smell it, and finally taste it. Looking at the wine allows you to observe its color, clarity, and viscosity, which can provide initial clues about its characteristics. Smelling the wine helps to detect its aromas and identify any faults or off-putting scents. Finally, tasting the wine allows you to assess its flavors, acidity, sweetness, and overall balance. By following this order, one can systematically evaluate the wine and make an informed conclusion.

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26. Which of the following is the correct service cycle time for a quality check on an entree?

Explanation

The correct service cycle time for a quality check on an entree is within 3 minutes. This means that the process of checking the quality of the entree should be completed in a maximum of 3 minutes. This time frame ensures that the quality check is efficient and does not cause unnecessary delays in the service.

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27. Check the characteristics that generally apply to a sauvignon blanc:

Explanation

Sauvignon blanc is generally known for being very fruity, with flavors and aromas that can include green melon, grapefruit, and white peach. It is also described as light-bodied and less golden in color compared to a chardonnay. However, it is not commonly paired with red meat.

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28. Please select the answer that correctly orders the steps of wine service.

Explanation

The correct answer is to present the wine to the orderer, open the bottle, pour a 3oz taste for the same guest, offer the cork, and then proceed to pour the other guests' glasses starting from the first lady to the taster's left and continuing clockwise until the taster's glass is poured last. This sequence ensures that the orderer is given the opportunity to taste the wine first, followed by the other guests in a systematic and organized manner.

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29. Check the boxes that would apply to a general description of Merlot:

Explanation

Merlot is generally considered a full-bodied wine with a higher alcohol content. It is known for its flavors of raspberry, black cherry, and cedar.

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30. Of the following red wines, which one is generally thought to be the most bold & full-bodied?

Explanation

Shiraz or Syrah is generally thought to be the most bold and full-bodied red wine. This is because Shiraz or Syrah grapes tend to produce wines with high tannin levels, which contribute to a rich and full-bodied flavor profile. Additionally, these wines often exhibit bold fruit flavors such as blackberry, plum, and black pepper. Cabernet Sauvignon and Cabernet Franc are also known for their boldness, but Shiraz or Syrah is typically considered to be even more intense. Pinot Noir, on the other hand, is generally lighter and less full-bodied compared to the other options.

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31. Which of the following are/can be modified to be vegetarian options?

Explanation

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32. Which of the following are true of grape fermentation?

Explanation

As grapes ripen, they contain more sugar, which acts as food for yeast during fermentation. Therefore, riper grapes tend to undergo more fermentation. During fermentation, yeast consumes sugar and produces alcohol as a byproduct. So, the longer grapes ferment, the more alcohol is produced. Additionally, as fermentation progresses, yeast continues to consume sugar, leading to the production of more sugar. Therefore, the further grapes ferment, the more sugar is produced.

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33. What does the VQA stand for in wines designated as "BC VQA?"

Explanation

The VQA stands for Vintners Quality Alliance. This is a designation used for wines from British Columbia, Canada, indicating that they meet specific quality standards set by the British Columbia Wine Authority.

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Which of the following may constitute harassment in the workplace?
Which of the following is NOT a part of our new dress code?
Which of the following is NOT one of the levels of the 3-Level Check?
What is the BEST answer for what Team Member should you do if a guest...
Our Graffigna Malbec is from _____, the country that produces over 75%...
Which of the following is NOT true of the Kobe beef in our beef...
True or False: all of our salads will be served with garlic toast...
True or False:  if your friend comes in while you are working,...
When should you use a tray?
Match the following dishes with the sauce/dressing that are served...
Of the many questions you may receive about the taste of a wine, the...
Tannin is found in the grape ______ , therefore is found only in _____...
Which of the following would be the BEST quality check, following...
Which of the following is our MAIN guiding principle at North Bar...
What is the most accurate definition of a "non-negotiable?"
True or False: our Joie "Re-Think Pink" rose is dryer than...
True or False: none of the fish we serve is considered wild.
What are the five basic wine characteristics?
True or False: colder climates such as BC produce higher-acidity wines
Which of the following is NOT a requirement of VQA wine?
Which of the following is NOT a good way to up-sell?
Our Oyster Bay Sauvignon Blanc is on the dryer end of the scale for...
Which wine would pair well with our Loaded Kobe Burger?
Which of the following items from our menu is NOT gluten free/cannot...
When sampling a new wine, what is generally the order of the three...
Which of the following is the correct service cycle time for a quality...
Check the characteristics that generally apply to a sauvignon blanc:
Please select the answer that correctly orders the steps of wine...
Check the boxes that would apply to a general description of Merlot:
Of the following red wines, which one is generally thought to be the...
Which of the following are/can be modified to be vegetarian options?
Which of the following are true of grape fermentation?
What does the VQA stand for in wines designated as "BC VQA?"
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