Taxiforsure_chennai - Weekly Quiz

10 Questions | Total Attempts: 67

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Taxiforsure_chennai - Weekly Quiz

Every week wednesday test your product and process knowledge! Congrats !


Questions and Answers
  • 1. 
    Customer called to book a taxi from Porur to Gummidipoondi. Which type of trip that you will prefer?
    • A. 

      Point to Point

    • B. 

      Outstation

    • C. 

      Packages

    • D. 

      Convert into packages which includes two way Kilometers

  • 2. 
    Magesh is the driver called to attach is vehicle with TaxiForSure. What is the disposition?
    • A. 

      Other

    • B. 

      Enquiry booking

    • C. 

      Driver and operator call

    • D. 

      None of the options

  • 3. 
    Suresh is a repeat customer called before the pickup time and complained that the cab is not arrived. CSR informed that the cab is near to his area only will reach on time and customer accepted. What is the disposition?
    • A. 

      Enquiry cab status

    • B. 

      Complaint -Taxi late

    • C. 

      Complaint – Driver late

    • D. 

      Cancellation – TFS mistake

  • 4. 
    Raina is a customer won the ride 1r/- offer and he booked the taxi from koyambedu to Velachery and he called to change the pickup time. CSR did the changes. What is the disposition?
    • A. 

      Enquiry cab status

    • B. 

      Complaint – Taxi late

    • C. 

      Booking modification

    • D. 

      Offer related enquiry

  • 5. 
    What is discount for sure offer means?
    • A. 

      Repeat customer who books taxi will get some discount based on their luck

    • B. 

      Every customer who books taxi will get some discount based on their luck for all type of trip

    • C. 

      Every CI/DI who books AT or RT will get some discount based on their luck

    • D. 

      Every customer who books P2P or RT will get some discount based on their luck

  • 6. 
    Mani won ride 1r/- offer and taken P2P booking. Toll & Parking charges will paid by customer.(Yes/No)
    • A. 

      Yes

    • B. 

      No

  • 7. 
    Customer received a SMS to 9940123456 but he has taken booking in 9840123456. Whether he is eligible for the offer?
    • A. 

      Yes

    • B. 

      No

  • 8. 
    CSR given opening script and customer shared his Pickup & Drop area suddenly call dropped by customer. What is the next action?
    • A. 

      Select “Reject” in RTFS and dispose the call as “Call drop”

    • B. 

      Select “ Enquiry” in RTFS and dispose the call as “ Call drop”

    • C. 

      Directly do a force dispose as Call drop

    • D. 

      Select “Enquiry” in RTFS and dispose as “ Enquiry booking”

  • 9. 
    Customer called after pickup time and complained that the cab is not arrived. CSR convinced the customer but customer wants to cancel the trip and the same was cancelled. What is the disposition?
    • A. 

      Customer cancelled

    • B. 

      Cancelled issue

    • C. 

      Complaint taxi late

    • D. 

      Complaint driver behavior

  • 10. 
    Customer called after pickup time and complained that the cab is not arrived. CSR convinced the customer but customer wants to cancel the trip and the same was cancelled. What is the disposition?
    • A. 

      Customer cancelled

    • B. 

      Cancelled issue

    • C. 

      Complaint taxi late

    • D. 

      Complaint driver behavior

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