Taxiforsure_chennai - Weekly Quiz
Every week wednesday test your product and process knowledge! Congrats !
- 1.Customer called to book a taxi from Porur to Gummidipoondi. Which type of trip that you will prefer?
- A.
Point to Point
- B.
Outstation
- C.
Packages
- D.
Convert into packages which includes two way Kilometers
- 2.Magesh is the driver called to attach is vehicle with TaxiForSure. What is the disposition?
- A.
Other
- B.
Enquiry booking
- C.
Driver and operator call
- D.
None of the options
- 3.Suresh is a repeat customer called before the pickup time and complained that the cab is not arrived. CSR informed that the cab is near to his area only will reach on time and customer accepted. What is the disposition?
- A.
Enquiry cab status
- B.
Complaint -Taxi late
- C.
Complaint – Driver late
- D.
Cancellation – TFS mistake
- 4.Raina is a customer won the ride 1r/- offer and he booked the taxi from koyambedu to Velachery and he called to change the pickup time. CSR did the changes. What is the disposition?
- A.
Enquiry cab status
- B.
Complaint – Taxi late
- C.
Booking modification
- D.
Offer related enquiry
- 5.What is discount for sure offer means?
- A.
Repeat customer who books taxi will get some discount based on their luck
- B.
Every customer who books taxi will get some discount based on their luck for all type of trip
- C.
Every CI/DI who books AT or RT will get some discount based on their luck
- D.
Every customer who books P2P or RT will get some discount based on their luck
- 6.Mani won ride 1r/- offer and taken P2P booking. Toll & Parking charges will paid by customer.(Yes/No)
- A.
Yes
- B.
No
- 7.Customer received a SMS to 9940123456 but he has taken booking in 9840123456. Whether he is eligible for the offer?
- A.
Yes
- B.
No
- 8.CSR given opening script and customer shared his Pickup & Drop area suddenly call dropped by customer. What is the next action?
- A.
Select “Reject” in RTFS and dispose the call as “Call drop”
- B.
Select “ Enquiry” in RTFS and dispose the call as “ Call drop”
- C.
Directly do a force dispose as Call drop
- D.
Select “Enquiry” in RTFS and dispose as “ Enquiry booking”
- 9.Customer called after pickup time and complained that the cab is not arrived. CSR convinced the customer but customer wants to cancel the trip and the same was cancelled. What is the disposition?
- A.
Customer cancelled
- B.
Cancelled issue
- C.
Complaint taxi late
- D.
Complaint driver behavior
- 10.Customer called after pickup time and complained that the cab is not arrived. CSR convinced the customer but customer wants to cancel the trip and the same was cancelled. What is the disposition?
- A.
Customer cancelled
- B.
Cancelled issue
- C.
Complaint taxi late
- D.
Complaint driver behavior
- 11.Customer needs a taxi from Padianallur for next day. What action to be taken and what is the disposition?
- A.
Inform the customer that all cabs are busy due to advance booking and call us 1prior to the pickup time to check the instant availability
- B.
Inform the customer that we are not having service from Padianallur
- C.
Reject inaccessible area
- D.
Reject no car type
- 12.Customer taken 4hours40KMS with the base fare of Rs.650/- at 9:30 AM. Customer waited at central and completed the trip at 12:30PM and he traveled 30KMS. What is the trip cost?
- A.
Rs.750 + toll & parking charges
- B.
Rs.650 + toll & parking charges
- C.
Rs.650 + 50+ toll & parking charges
- D.
Rs.778+ toll & parking charges
- 13.Mukesh a customer called at 11:35AM and asked cab immediately. CSR checked and informed that the cab is not available. What is the disposition?
- A.
Reject short 30 mins
- B.
Reject no car type
- C.
Reject short notice 60 mins
- D.
Reject greater than 60 mins
- 14.Malik a customer received a mail to use CHN100 to get Rs.100/- offer and he used for P2P and again after 5 days he trying to book with this promo code but he is getting error code as “Invalid Code entered”. What will be resolution?
- A.
Need to use this code only at website
- B.
It’s only applicable for P2P
- C.
Applicable for one time only
- D.
Some technical error escalate to IRD
- 15.What is Terms and conditions for IRD offer
- A.
TFS CODE: CHN100 or CHN180
- B.
These are one time use Discount coupons
- C.
It is valid for 30 days from the date of receipt
- D.
It is valid only for P2P, AT and RT
- E.
Bookings have to be done only through APP or website
- F.
These are one time use Discount coupons
- G.
It’s applicable for all the customers
- H.
Same email ID that has been used for communication by the customer has to be used for the booking
- I.
We can give this offer to customers till 15th Nov. We will be checking the effectiveness of the offer and accordingly will see if needs to be continued
- 16.If you modifying the booking offer will be expired.
- A.
True
- B.
False
- 17.Saran is customer called to book a SUV cab from Periyapalayam to central railway station. CSR rejected the cab. What is the disposition?
- A.
Reject “Short Notice“
- B.
Reject “Cab is not available“
- C.
Reject “Inaccessible area”
- D.
None of the above
- 18.Mahesh babu wants to book a taxi from Mandaveli to Tambaram immediately but, CSR rejected the booking. What is the closing script?
- A.
Sorry Sir, Thanks for calling TaxiForSure keep calling
- B.
Thank you so much sir
- C.
Sorry for the inconvenience, thank you for calling us
- D.
Thank you bye
- 19.What are all the T&C's in LOVETFS offer?
- A.
Applicable for App booking
- B.
4h40Kms, 8hrs80KMS, AT, AT-KM, P2P, RT
- C.
Offer ends at 31st Oct 2014
- D.
For all the booking
- E.
Rs.50 discount
- 20.What are all the important things to be check points while taking Airport Drop?
- A.
Select the product Airport transfer
- B.
Capture Flight departure
- C.
Explain the bridges slowly
- D.
Take booking with 3hours different
- 21.TL informed the agents that the productive login hours should be ____?
- A.
8 hours
- B.
10 hours
- C.
12 hours
- D.
7 hours
- 22.What are all the below best ways can be used to reduce AHT?
- A.
Have proper sequential script
- B.
Interrupt the customer
- C.
Be an active listener
- D.
Call control should be maintained
- E.
Repetition of charges explanation should be avoided
- F.
Ask the customer repeat his/her requirement
- 23.Manju is a customer booked taxi from Vadapalani to Potheri at 7:30 evening on 18-10-2014 for 6 members. In this case, what is the proper paraphrasing script?
- A.
Sir/ Ma'am, Your booking confirmed from Vadapalani to Potheri by 7:30 evening
- B.
Sir/ Ma'am, Your booking from Vadapalani to Potheri by October at 7:30 PM,Xylo is confirmed
- C.
Sir/ Ma'am, Your booking from Vadapalani to Potheri by 18th October at 7:30 PM,SUV is confirmed
- D.
Sir/ Ma'am, Your booking confirmed from Vadapalani to Potheri by 7:30 PM
- 24.TL informed the agent that he needs try to take ___ ?
- A.
1.5 booking in every call
- B.
Only one booking
- C.
Only calls and bookings is not required
- D.
Fatal in all the calls
- 25.What are all the best ways to reduce rejects?
- A.
Using rebuttals effectively
- B.
Converting the reject of hatchback into sedan & SUV into multiple Hatchback/Sedan
- C.
Inform the customer that we don't have cabs and don't ask for return booking
- D.
Informing the next availability time accurately
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