Sop007 Recruiting And Training Quiz
(57).webp "Sop007 Recruiting And Training Quiz - Quiz")
This quiz is to be used in conjunction with SOP007. Use the docs on the Den to help answer the questions. While scores will be recorded and reported directly to our Den Mother, the quiz truly exists to ensure that you are aware of the HR ISO requirements. Good luck!
- 1.
The two Recruiting and Training process measurements that we track for ISO are Recruit Acceptance Score and Average Final Exam Score.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If you got that one wrong, please go to The Den and open the SOP!Rate this question:
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- 2.
The target Recruit Acceptance Rate is >=60%
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The target Recruit Acceptance Rate is >= 70%Rate this question:
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- 3.
The target Average Final Exam Score is >= 100%
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
While we do strive for perfection, the target Average Final Exam Score is >= 90%Rate this question:
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- 4.
Results: Coyote's Recruit Acceptance Rate for January-September of 2011 was 79%. We exceeded our goal by 12.9%
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Great job Recruiting Team!Rate this question:
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- 5.
Results: Coyote's Average Final Exam Score for September of 2011 was 92.8%. We missed our goal by 2.2%
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Tricked ya! Our Average Final Exam Score for September, 2011 was, in fact, 92.8%, but we did not miss our goal, we exceeded it by 2.8%. WINNING.Rate this question:
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- 6.
The Recruiting and Training SOP is SOP007
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Think James Bond. Or for some of you, just think Bond.Rate this question:
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- 7.
According to SOP007, recruiters are responsible for facilitating first round interviews either on-campus, on the phone, or in-person at a Coyote office, as well as conducting second round interviews.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to SOP007, recruiters have the responsibility of conducting first round interviews, which can be done on-campus, over the phone, or in-person at a Coyote office. Additionally, they are also responsible for conducting second round interviews. Therefore, the statement is true.Rate this question:
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- 8.
According to SOP007, trainers are responsible for ensuring employee review, HAZMAT tesr results, and BAZOOKA test results are given to HR to archive in employee permanent records.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
True dat!Rate this question:
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- 9.
According to SOP007, the Office Manger is responsible for making sure all new employee office supplies are ordered in advance for all employees.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to SOP007, the Office Manager is responsible for ordering office supplies in advance for all new employees. This implies that the statement is true, as it aligns with the mentioned standard operating procedure.Rate this question:
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- 10.
According to SOP007, trainers are responsible for ensuring all employees are set up properly with a Network account, a BAZOOKA account, and an email account.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
That's help desk, silly head!Rate this question:
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- 11.
According to SOP007, Hot Pod Managers are responsible for training employees on on-the-floor sales operations.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
And they do a stupendous job!Rate this question:
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- 12.
According to SOP007, if the recruiter calls a candidate from a college career fair for an initial screen and decides not to interview the candidate, the recruit is not hired.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The test of common sense.Rate this question:
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- 13.
According to SOP007, if a trainee does not pass their final exam with a score of 90% or better, the opportunity to re-take the exam is at the trainer's discretion.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Super Great!Rate this question:
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- 14.
According to SOP007, if an employee does not pass their final exam with a score of 85% or better, the trainer will decide to give the employee another chance, or to terminate the employee.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
We encourage employees to shoot for the moon. That way, even if they miss, they'll land among the stars.Rate this question:
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- 15.
According to SOP007, trainees complete their HAZMAT exam during the first week of training.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Week 3!! HAZMAT during week 3! Along with field trip to a current customer, visiting an IMDL ramp, and completing harassment training!Rate this question:
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- 16.
According to SOP007, sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
According to SOP007, both carrier hot pod and customer hot pod cover sales operations, carrier development, rates, and negotiating with carriers. This means that during these sessions, all these topics are discussed and addressed. Therefore, the statement that sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod is true.Rate this question:
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- 17.
According to SOP007, the differences between the two hot pods are, 1) reps are placed in carrier/custy hot pod based on strengths identified by their trainer and other Coyotes, and 2) during the customer hot pod, among learning carrier sales tasks, reps are also learning how to talk to customers, how to schedule appointments at facilities, and how to build loads from customer tenders.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Of course it was true. The long ones are always True. But, seriously, please make sure that you're able to identify the difference between the two hot pods!!!Rate this question:
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- 18.
Duh, Winning.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
DUH!Rate this question:
-
- 19.
Coyote's Quality Policy states: Unwavering commitment to service our parents by having the worst people and atari players in the industry"
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
FALSE!! Wanted to make sure you were paying attention :) Our Quality Policy is: "Unwavering commitment to service our clients by having the BEST people and technology in the industry". Now say it out loud 5 times fast!Rate this question:
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- 20.
Check the box next to all of the Coyote employees who have approved SOP007.
- A.
Eddie Leshin
- B.
Jeff Silver
- C.
Marianne Silver
- D.
Mark Ford
- E.
Brian Brenner
- F.
Colleen Brenner
- G.
Krystal Kuczmera
- H.
Michael Schwartz
- I.
Mike Atkinson
- J.
Dave Herbert
Correct Answer(s)
A. Eddie Leshin
C. Marianne Silver
D. Mark Ford
E. Brian Brenner
G. Krystal Kuczmera
H. Michael SchwartzExplanation
The correct answer is Eddie Leshin, Marianne Silver, Mark Ford, Brian Brenner, Krystal Kuczmera, and Michael Schwartz. These are the employees who have approved SOP007.Rate this question:
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- 21.
The ISO Quality Manual consists of a 6 part misson statement. Check all 6 parts.
- A.
Commit to exceeding our client's requirements and expectations for the services we supply.
- B.
Commit to ensuring our fellow Americans are never in need of Heineken Beer.
- C.
Maintain effective communications inside and outside the company- especially with our clients.
- D.
Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.
- E.
Continually improve the effectiveness of our business management systems to conform to ISO 9001.
- F.
Feed green eggs and ham to our employees every Friday.
- G.
Monitor, benchmark and continually improve our business practices, services, and employees' performance.
- H.
Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.
- I.
Monitor, benchmark and continually slack in all business practices, services, and employees' performance
- J.
Win.
Correct Answer(s)
A. Commit to exceeding our client's requirements and expectations for the services we supply.
C. Maintain effective communications inside and outside the company- especially with our clients.
D. Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.
E. Continually improve the effectiveness of our business management systems to conform to ISO 9001.
G. Monitor, benchmark and continually improve our business practices, services, and employees' performance.
H. Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.Explanation
How did that go for you?Rate this question:
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Current Version
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Jul 13, 2023Quiz Edited by
ProProfs Editorial Team -
Oct 11, 2011Quiz Created by
CoyoteTrainer
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