SOP007 Recruiting And Training Quiz

1. According to SOP007, recruiters are responsible for facilitating first round interviews either on-campus, on the phone, or in-person at a Coyote office, as well as conducting second round interviews.

True

False

According to SOP007, recruiters have the responsibility of conducting first round interviews, which can be done on-campus, over the phone, or in-person at a Coyote office. Additionally, they are also responsible for conducting second round interviews. Therefore, the statement is true.

Explanation

According to SOP007, recruiters have the responsibility of conducting first round interviews, which can be done on-campus, over the phone, or in-person at a Coyote office. Additionally, they are also responsible for conducting second round interviews. Therefore, the statement is true.

2. Duh, Winning.

True

False

DUH!

Explanation

DUH!

3. The Recruiting and Training SOP is SOP007

True

False

Think James Bond. Or for some of you, just think Bond.

Explanation

Think James Bond. Or for some of you, just think Bond.

4. According to SOP007, trainers are responsible for ensuring employee review, HAZMAT tesr results, and BAZOOKA test results are given to HR to archive in employee permanent records.

True

False

True dat!

Explanation

True dat!

5. According to SOP007, Hot Pod Managers are responsible for training employees on on-the-floor sales operations.

True

False

And they do a stupendous job!

Explanation

And they do a stupendous job!

6. According to SOP007, the differences between the two hot pods are, 1) reps are placed in carrier/custy hot pod based on strengths identified by their trainer and other Coyotes, and 2) during the customer hot pod, among learning carrier sales tasks, reps are also learning how to talk to customers, how to schedule appointments at facilities, and how to build loads from customer tenders.

True

False

Of course it was true. The long ones are always True. But, seriously, please make sure that you're able to identify the difference between the two hot pods!!!

Explanation

Of course it was true. The long ones are always True. But, seriously, please make sure that you're able to identify the difference between the two hot pods!!!

7. According to SOP007, if a trainee does not pass their final exam with a score of 90% or better, the opportunity to re-take the exam is at the trainer's discretion.

True

False

Super Great!

Explanation

Super Great!

8. Coyote's Quality Policy states: Unwavering commitment to service our parents by having the worst people and atari players in the industry"

True

False

FALSE!! Wanted to make sure you were paying attention :) Our Quality Policy is: "Unwavering commitment to service our clients by having the BEST people and technology in the industry". Now say it out loud 5 times fast!

Explanation

FALSE!! Wanted to make sure you were paying attention :) Our Quality Policy is: "Unwavering commitment to service our clients by having the BEST people and technology in the industry". Now say it out loud 5 times fast!

9. According to SOP007, the Office Manger is responsible for making sure all new employee office supplies are ordered in advance for all employees.

True

False

According to SOP007, the Office Manager is responsible for ordering office supplies in advance for all new employees. This implies that the statement is true, as it aligns with the mentioned standard operating procedure.

Explanation

According to SOP007, the Office Manager is responsible for ordering office supplies in advance for all new employees. This implies that the statement is true, as it aligns with the mentioned standard operating procedure.

10. According to SOP007, if an employee does not pass their final exam with a score of 85% or better, the trainer will decide to give the employee another chance, or to terminate the employee.

True

False

We encourage employees to shoot for the moon. That way, even if they miss, they'll land among the stars.

Explanation

We encourage employees to shoot for the moon. That way, even if they miss, they'll land among the stars.

11. According to SOP007, sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod.

True

False

According to SOP007, both carrier hot pod and customer hot pod cover sales operations, carrier development, rates, and negotiating with carriers. This means that during these sessions, all these topics are discussed and addressed. Therefore, the statement that sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod is true.

Explanation

According to SOP007, both carrier hot pod and customer hot pod cover sales operations, carrier development, rates, and negotiating with carriers. This means that during these sessions, all these topics are discussed and addressed. Therefore, the statement that sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod is true.

12. The ISO Quality Manual consists of a 6 part misson statement. Check all 6 parts.

Commit to exceeding our client's requirements and expectations for the services we supply.

Commit to ensuring our fellow Americans are never in need of Heineken Beer.

Maintain effective communications inside and outside the company- especially with our clients.

Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.

Continually improve the effectiveness of our business management systems to conform to ISO 9001.

Feed green eggs and ham to our employees every Friday.

Monitor, benchmark and continually improve our business practices, services, and employees' performance.

Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.

Monitor, benchmark and continually slack in all business practices, services, and employees' performance

Win.

How did that go for you?

Explanation

How did that go for you?

Submit

13. The two Recruiting and Training process measurements that we track for ISO are Recruit Acceptance Score and Average Final Exam Score.

True

False

If you got that one wrong, please go to The Den and open the SOP!

Explanation

If you got that one wrong, please go to The Den and open the SOP!

14. According to SOP007, if the recruiter calls a candidate from a college career fair for an initial screen and decides not to interview the candidate, the recruit is not hired.

True

False

The test of common sense.

Explanation

The test of common sense.

15. According to SOP007, trainees complete their HAZMAT exam during the first week of training.

True

False

Week 3!! HAZMAT during week 3! Along with field trip to a current customer, visiting an IMDL ramp, and completing harassment training!

Explanation

Week 3!! HAZMAT during week 3! Along with field trip to a current customer, visiting an IMDL ramp, and completing harassment training!

16. The target Recruit Acceptance Rate is >=60%

True

False

The target Recruit Acceptance Rate is >= 70%

Explanation

The target Recruit Acceptance Rate is >= 70%

17. The target Average Final Exam Score is >= 100%

True

False

While we do strive for perfection, the target Average Final Exam Score is >= 90%

Explanation

While we do strive for perfection, the target Average Final Exam Score is >= 90%

18. Results: Coyote's Recruit Acceptance Rate for January-September of 2011 was 79%. We exceeded our goal by 12.9%

True

False

Great job Recruiting Team!

Explanation

Great job Recruiting Team!

19. Results: Coyote's Average Final Exam Score for September of 2011 was 92.8%. We missed our goal by 2.2%

True

False

Tricked ya! Our Average Final Exam Score for September, 2011 was, in fact, 92.8%, but we did not miss our goal, we exceeded it by 2.8%. WINNING.

Explanation

Tricked ya! Our Average Final Exam Score for September, 2011 was, in fact, 92.8%, but we did not miss our goal, we exceeded it by 2.8%. WINNING.

20. According to SOP007, trainers are responsible for ensuring all employees are set up properly with a Network account, a BAZOOKA account, and an email account.

True

False

That's help desk, silly head!

Explanation

That's help desk, silly head!

21. Check the box next to all of the Coyote employees who have approved SOP007.

Eddie Leshin

Jeff Silver

Marianne Silver

Mark Ford

Brian Brenner

Colleen Brenner

Krystal Kuczmera

Michael Schwartz

Mike Atkinson

Dave Herbert

The correct answer is Eddie Leshin, Marianne Silver, Mark Ford, Brian Brenner, Krystal Kuczmera, and Michael Schwartz. These are the employees who have approved SOP007.

Explanation

The correct answer is Eddie Leshin, Marianne Silver, Mark Ford, Brian Brenner, Krystal Kuczmera, and Michael Schwartz. These are the employees who have approved SOP007.

Submit

Sop007 Recruiting And Training Quiz