Sop007 Recruiting And Training Quiz

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Quizzes Created: 15 | Total Attempts: 7,786
| Attempts: 67
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  • 1/21 Questions

    The two Recruiting and Training process measurements that we track for ISO are Recruit Acceptance Score and Average Final Exam Score. 

    • True
    • False
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About This Quiz


This quiz is to be used in conjunction with SOP007. Use the docs on the Den to help answer the questions. While scores will be recorded and reported directly to our Den Mother, the quiz truly exists to ensure that you are aware of the HR ISO requirements. Good luck!

Sop007 Recruiting And Training Quiz - Quiz

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  • 2. 

    The target Recruit Acceptance Rate is >=60%

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The target Recruit Acceptance Rate is >= 70%

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  • 3. 

    The target Average Final Exam Score is >= 100%

    • True

    • False

    Correct Answer
    A. False
    Explanation
    While we do strive for perfection, the target Average Final Exam Score is >= 90%

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  • 4. 

    Results: Coyote's Recruit Acceptance Rate for January-September of 2011 was 79%. We exceeded our goal by 12.9%

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Great job Recruiting Team!

    Rate this question:

  • 5. 

    Results: Coyote's Average Final Exam Score for September of 2011 was 92.8%. We missed our goal by 2.2%

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Tricked ya! Our Average Final Exam Score for September, 2011 was, in fact, 92.8%, but we did not miss our goal, we exceeded it by 2.8%. WINNING.

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  • 6. 

    The Recruiting and Training SOP is SOP007

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Think James Bond. Or for some of you, just think Bond.

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  • 7. 

    According to SOP007, recruiters are responsible for facilitating first round interviews either on-campus, on the phone, or in-person at a Coyote office, as well as conducting second round interviews. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    According to SOP007, recruiters have the responsibility of conducting first round interviews, which can be done on-campus, over the phone, or in-person at a Coyote office. Additionally, they are also responsible for conducting second round interviews. Therefore, the statement is true.

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  • 8. 

    According to SOP007, trainers are responsible for ensuring employee review, HAZMAT tesr results, and BAZOOKA test results are given to HR to archive in employee permanent records. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    True dat!

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  • 9. 

    According to SOP007, the Office Manger is responsible for making sure all new employee office supplies are ordered in advance for all employees.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    According to SOP007, the Office Manager is responsible for ordering office supplies in advance for all new employees. This implies that the statement is true, as it aligns with the mentioned standard operating procedure.

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  • 10. 

    According to SOP007, trainers are responsible for ensuring all employees are set up properly with a Network account, a BAZOOKA account, and an email account. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    That's help desk, silly head!

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  • 11. 

    According to SOP007, Hot Pod Managers are responsible for training employees on on-the-floor sales operations. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    And they do a stupendous job!

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  • 12. 

    According to SOP007, if the recruiter calls a candidate from a college career fair for an initial screen and decides not to interview the candidate, the recruit is not hired. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The test of common sense.

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  • 13. 

    According to SOP007, if a trainee does not pass their final exam with a score of 90% or better, the opportunity to re-take the exam is at the trainer's discretion. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Super Great!

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  • 14. 

    According to SOP007, if an employee does not pass their final exam with a score of 85% or better, the trainer will decide to give the employee another chance, or to terminate the employee. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    We encourage employees to shoot for the moon. That way, even if they miss, they'll land among the stars.

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  • 15. 

    According to SOP007, trainees complete their HAZMAT exam during the first week of training. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Week 3!! HAZMAT during week 3! Along with field trip to a current customer, visiting an IMDL ramp, and completing harassment training!

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  • 16. 

    According to SOP007, sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    According to SOP007, both carrier hot pod and customer hot pod cover sales operations, carrier development, rates, and negotiating with carriers. This means that during these sessions, all these topics are discussed and addressed. Therefore, the statement that sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod is true.

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  • 17. 

    According to SOP007, the differences between the two hot pods are, 1) reps are placed in carrier/custy hot pod based on strengths identified by their trainer and other Coyotes, and 2) during the customer hot pod, among learning carrier sales tasks, reps are also learning how to talk to customers, how to schedule appointments at facilities, and how to build loads from customer tenders. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Of course it was true. The long ones are always True. But, seriously, please make sure that you're able to identify the difference between the two hot pods!!!

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  • 18. 

    Duh, Winning. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    DUH!

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  • 19. 

    Coyote's Quality Policy states: Unwavering commitment to service our parents by having the worst people and atari players in the industry"

    • True

    • False

    Correct Answer
    A. False
    Explanation
    FALSE!! Wanted to make sure you were paying attention :) Our Quality Policy is: "Unwavering commitment to service our clients by having the BEST people and technology in the industry". Now say it out loud 5 times fast!

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  • 20. 

    Check the box next to all of the Coyote employees who have approved SOP007.

    • Eddie Leshin

    • Jeff Silver

    • Marianne Silver

    • Mark Ford

    • Brian Brenner

    • Colleen Brenner

    • Krystal Kuczmera

    • Michael Schwartz

    • Mike Atkinson

    • Dave Herbert

    Correct Answer(s)
    A. Eddie Leshin
    A. Marianne Silver
    A. Mark Ford
    A. Brian Brenner
    A. Krystal Kuczmera
    A. Michael Schwartz
    Explanation
    The correct answer is Eddie Leshin, Marianne Silver, Mark Ford, Brian Brenner, Krystal Kuczmera, and Michael Schwartz. These are the employees who have approved SOP007.

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  • 21. 

    The ISO Quality Manual consists of a 6 part misson statement. Check all 6 parts. 

    • Commit to exceeding our client's requirements and expectations for the services we supply.

    • Commit to ensuring our fellow Americans are never in need of Heineken Beer.

    • Maintain effective communications inside and outside the company- especially with our clients.

    • Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.

    • Continually improve the effectiveness of our business management systems to conform to ISO 9001.

    • Feed green eggs and ham to our employees every Friday.

    • Monitor, benchmark and continually improve our business practices, services, and employees' performance.

    • Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.

    • Monitor, benchmark and continually slack in all business practices, services, and employees' performance

    • Win.

    Correct Answer(s)
    A. Commit to exceeding our client's requirements and expectations for the services we supply.
    A. Maintain effective communications inside and outside the company- especially with our clients.
    A. Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.
    A. Continually improve the effectiveness of our business management systems to conform to ISO 9001.
    A. Monitor, benchmark and continually improve our business practices, services, and employees' performance.
    A. Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.
    Explanation
    How did that go for you?

    Rate this question:

Quiz Review Timeline (Updated): Jul 13, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 13, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 11, 2011
    Quiz Created by
    CoyoteTrainer

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