Sop007 Recruiting And Training Quiz

21 Questions | Total Attempts: 49

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Den Mother Quizzes & Trivia

This quiz is to be used in conjunction with SOP007. Use the docs on the Den to help answer the questions. While scores will be recorded and reported directly to our Den Mother, the quiz truly exists to ensure that you are aware of the HR ISO requirements. Good luck!


Questions and Answers
  • 1. 
    The two Recruiting and Training process measurements that we track for ISO are Recruit Acceptance Score and Average Final Exam Score. 
    • A. 

      True

    • B. 

      False

  • 2. 
    The target Recruit Acceptance Rate is >=60%
    • A. 

      True

    • B. 

      False

  • 3. 
    The target Average Final Exam Score is >= 100%
    • A. 

      True

    • B. 

      False

  • 4. 
    Results: Coyote's Recruit Acceptance Rate for January-September of 2011 was 79%. We exceeded our goal by 12.9%
    • A. 

      True

    • B. 

      False

  • 5. 
    Results: Coyote's Average Final Exam Score for September of 2011 was 92.8%. We missed our goal by 2.2%
    • A. 

      True

    • B. 

      False

  • 6. 
    The Recruiting and Training SOP is SOP007
    • A. 

      True

    • B. 

      False

  • 7. 
    According to SOP007, recruiters are responsible for facilitating first round interviews either on-campus, on the phone, or in-person at a Coyote office, as well as conducting second round interviews. 
    • A. 

      True

    • B. 

      False

  • 8. 
    According to SOP007, trainers are responsible for ensuring employee review, HAZMAT tesr results, and BAZOOKA test results are given to HR to archive in employee permanent records. 
    • A. 

      True

    • B. 

      False

  • 9. 
    According to SOP007, the Office Manger is responsible for making sure all new employee office supplies are ordered in advance for all employees.
    • A. 

      True

    • B. 

      False

  • 10. 
    According to SOP007, trainers are responsible for ensuring all employees are set up properly with a Network account, a BAZOOKA account, and an email account. 
    • A. 

      True

    • B. 

      False

  • 11. 
    According to SOP007, Hot Pod Managers are responsible for training employees on on-the-floor sales operations. 
    • A. 

      True

    • B. 

      False

  • 12. 
    According to SOP007, if the recruiter calls a candidate from a college career fair for an initial screen and decides not to interview the candidate, the recruit is not hired. 
    • A. 

      True

    • B. 

      False

  • 13. 
    According to SOP007, if a trainee does not pass their final exam with a score of 90% or better, the opportunity to re-take the exam is at the trainer's discretion. 
    • A. 

      True

    • B. 

      False

  • 14. 
    According to SOP007, if an employee does not pass their final exam with a score of 85% or better, the trainer will decide to give the employee another chance, or to terminate the employee. 
    • A. 

      True

    • B. 

      False

  • 15. 
    According to SOP007, trainees complete their HAZMAT exam during the first week of training. 
    • A. 

      True

    • B. 

      False

  • 16. 
    According to SOP007, sales operations, carrier development, rates, and negotiating with carriers are all covered during carrier hot pod and during customer hot pod. 
    • A. 

      True

    • B. 

      False

  • 17. 
    According to SOP007, the differences between the two hot pods are, 1) reps are placed in carrier/custy hot pod based on strengths identified by their trainer and other Coyotes, and 2) during the customer hot pod, among learning carrier sales tasks, reps are also learning how to talk to customers, how to schedule appointments at facilities, and how to build loads from customer tenders. 
    • A. 

      True

    • B. 

      False

  • 18. 
    Duh, Winning. 
    • A. 

      True

    • B. 

      False

  • 19. 
    Coyote's Quality Policy states: Unwavering commitment to service our parents by having the worst people and atari players in the industry"
    • A. 

      True

    • B. 

      False

  • 20. 
    Check the box next to all of the Coyote employees who have approved SOP007.
    • A. 

      Eddie Leshin

    • B. 

      Jeff Silver

    • C. 

      Marianne Silver

    • D. 

      Mark Ford

    • E. 

      Brian Brenner

    • F. 

      Colleen Brenner

    • G. 

      Krystal Kuczmera

    • H. 

      Michael Schwartz

    • I. 

      Mike Atkinson

    • J. 

      Dave Herbert

  • 21. 
    The ISO Quality Manual consists of a 6 part misson statement. Check all 6 parts. 
    • A. 

      Commit to exceeding our client's requirements and expectations for the services we supply.

    • B. 

      Commit to ensuring our fellow Americans are never in need of Heineken Beer.

    • C. 

      Maintain effective communications inside and outside the company- especially with our clients.

    • D. 

      Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.

    • E. 

      Continually improve the effectiveness of our business management systems to conform to ISO 9001.

    • F. 

      Feed green eggs and ham to our employees every Friday.

    • G. 

      Monitor, benchmark and continually improve our business practices, services, and employees' performance.

    • H. 

      Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.

    • I. 

      Monitor, benchmark and continually slack in all business practices, services, and employees' performance

    • J. 

      Win.

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