Hotel Quiz: Preparation for Next Day

1. You are the auditor for the Idyllic Mermaid cruise ship. There is a room tax of 5% for each room and the following rates apply: Room Type 1-person rate 2-person rate Lower cabin $140 $200 Middle cabin $200 $250 Upper deck $250 $300 Military rate $120 $170 Senior citizen $130 $180 Extra per person: $50 The computer is down so you are manually posting the room rate and room sales tax for the guests who are still on the ship. Post the correct rate for each of the following guests: Charles Moore is staying in a room on the upper deck.

$262.50

250 x 105% = 262.50

Explanation

250 x 105% = 262.50

2. You are the auditor for the Idyllic Mermaid cruise ship. There is a room tax of 5% for each room and the following rates apply: Room Type 1-person rate 2-person rate Lower cabin $140 $200 Middle cabin $200 $250 Upper deck $250 $300 Military rate $120 $170 Senior citizen $130 $180 Extra per person: $50 The computer is down so you are manually posting the room rate and room sales tax for the guests who are still on the ship. Post the correct rate for each of the following guests: Emmett Till is taking a retirement cruise with his wife. They’re staying in a cabin on the middle deck.

$189

$180 x 105% = $189

Explanation

$180 x 105% = $189

3. You are the auditor for the Idyllic Mermaid cruise ship. There is a room tax of 5% for each room and the following rates apply: Room Type 1-person rate 2-person rate Lower cabin $140 $200 Middle cabin $200 $250 Upper deck $250 $300 Military rate $120 $170 Senior citizen $130 $180 Extra per person: $50 The computer is down so you are manually posting the room rate and room sales tax for the guests who are still on the ship. Post the correct rate for each of the following guests: Lt. Cynthia Lang, of the U.S. Air Force, is renting a room on the upper deck.

$126

$120 x 105% = $126

Explanation

$120 x 105% = $126

4. You are the auditor for the Idyllic Mermaid cruise ship. There is a room tax of 5% for each room and the following rates apply: Room Type 1-person rate 2-person rate Lower cabin $140 $200 Middle cabin $200 $250 Upper deck $250 $300 Military rate $120 $170 Senior citizen $130 $180 Extra per person: $50 The computer is down so you are manually posting the room rate and room sales tax for the guests who are still on the ship. Post the correct rate for each of the following guests: Sean and Paula Quinn are honeymooning in a lower deck cabin.

$210

$200 x 105% = $210

Explanation

$200 x 105% = $210

5. You are the auditor for the Idyllic Mermaid cruise ship. There is a room tax of 5% for each room and the following rates apply: Room Type 1-person rate 2-person rate Lower cabin $140 $200 Middle cabin $200 $250 Upper deck $250 $300 Military rate $120 $170 Senior citizen $130 $180 Extra per person: $50 The computer is down so you are manually posting the room rate and room sales tax for the guests who are still on the ship. Post the correct rate for each of the following guests: Austin Vega and his three brothers are sharing a cabin in the middle deck.

$367.50

($250 + $100) x 105% = $367.50

Explanation

($250 + $100) x 105% = $367.50

6. Which of the following tasks should be performed first?

Deposit cash

Prepare required reports

Post room rates and taxes

Back up the system

The task of posting room rates and taxes should be performed first because it is essential for the smooth operation of the business. By posting the rates and taxes, the hotel can ensure that accurate information is available to guests and that they are charged correctly. Additionally, this task needs to be completed before other tasks, such as depositing cash or preparing reports, as it provides the foundation for financial transactions and reporting.

Explanation

The task of posting room rates and taxes should be performed first because it is essential for the smooth operation of the business. By posting the rates and taxes, the hotel can ensure that accurate information is available to guests and that they are charged correctly. Additionally, this task needs to be completed before other tasks, such as depositing cash or preparing reports, as it provides the foundation for financial transactions and reporting.

7. Which of the following is typically considered the most important outcome of the front office audit?

The daily operations report

Department detail and summary reports

Reconciliation of room status discrepancies

Verification and posting of room rates

The daily operations report is typically considered the most important outcome of the front office audit because it provides a comprehensive overview of the hotel's performance and activities on a daily basis. This report includes important information such as occupancy rates, revenue generated, guest complaints, and any operational issues that need to be addressed. By reviewing the daily operations report, hotel management can identify areas of improvement, make informed decisions, and ensure that the front office is running smoothly.

Explanation

The daily operations report is typically considered the most important outcome of the front office audit because it provides a comprehensive overview of the hotel's performance and activities on a daily basis. This report includes important information such as occupancy rates, revenue generated, guest complaints, and any operational issues that need to be addressed. By reviewing the daily operations report, hotel management can identify areas of improvement, make informed decisions, and ensure that the front office is running smoothly.

8. What report would a manager need to determine which guests are approaching the house limit?

Group report

High balance report

Daily operations report

Guest ledger report

A high balance report would provide a manager with the necessary information to determine which guests are approaching the house limit. This report would display the balances of each guest's account, allowing the manager to identify those guests who have accumulated high balances. By reviewing this report, the manager can take appropriate actions such as contacting the guests to discuss their balances or implementing measures to prevent them from exceeding the house limit.

Explanation

A high balance report would provide a manager with the necessary information to determine which guests are approaching the house limit. This report would display the balances of each guest's account, allowing the manager to identify those guests who have accumulated high balances. By reviewing this report, the manager can take appropriate actions such as contacting the guests to discuss their balances or implementing measures to prevent them from exceeding the house limit.

9. At what stage does the auditor compare the postings of cash payments and paid-outs with actual cash on hand?

Complete outstanding postings

Post room rates and taxes

Deposit cash

The auditor compares the postings of cash payments and paid-outs with actual cash on hand at the stage of depositing cash. This means that after all the cash payments and paid-outs have been completed, the auditor verifies if the amount of cash that should be on hand matches the actual amount of cash that has been deposited. This helps ensure that there are no discrepancies or errors in the cash handling process.

Explanation

The auditor compares the postings of cash payments and paid-outs with actual cash on hand at the stage of depositing cash. This means that after all the cash payments and paid-outs have been completed, the auditor verifies if the amount of cash that should be on hand matches the actual amount of cash that has been deposited. This helps ensure that there are no discrepancies or errors in the cash handling process.

10. What type of charge might a hotel pre-set its computer to to automatically post on a daily basis?

Room service charges

Valet parking

Employee meal

Fax and business center charges

A hotel might pre-set its computer to automatically post valet parking charges on a daily basis. This means that guests who use the valet parking service will have the charge for it automatically added to their bill each day. This is a common practice in hotels to streamline the billing process and ensure that all charges are accurately recorded and accounted for.

Explanation

A hotel might pre-set its computer to automatically post valet parking charges on a daily basis. This means that guests who use the valet parking service will have the charge for it automatically added to their bill each day. This is a common practice in hotels to streamline the billing process and ensure that all charges are accurately recorded and accounted for.

Hotel Quiz: Preparation For Next Day