Section 7.3—quiz: Incoming Calls

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1. True or False:  Many callers will expect an answer within three rings.

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Section 7.3quiz: Incoming Calls - Quiz

This quiz evaluates knowledge on handling incoming calls in business settings, focusing on etiquette, types of calls, and customer service expectations.

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2. True or False:  The best way to avoid transferring numerous times is to get as much information as possible from the caller.

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3. Which of the following is not a type of incoming call that can lead to sales?

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4. True or False:  Callers on hold should be given progress reports at every seven minutes or so.

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5. True or False:  Saying “Please hold” is the best way to precede placing a caller on hold.

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6. Fred is calling the Four Sticks Inn on their toll-free number after finding them in the Yellow Pages to find out whether they have any vacation packages in October. What type of call is Fred making?

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7. If a caller must be transferred, the person doing the transfer should:

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8. True or False:  When returning to a caller on hold, you should state your name and the name of the property.

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9. All of the following are considered voice mail etiquette except:

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10. Donna is sending a banquet menu to a caller who attended a friend’s wedding at the property and is considering hosting her daughter’s bridal shower there. What type of call did Donna answer?

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True or False:  Many callers will expect an answer within three...
True or False:  The best way to avoid transferring numerous times...
Which of the following is not a type of incoming call that can lead to...
True or False:  Callers on hold should be given progress reports...
True or False:  Saying “Please hold” is the best way to...
Fred is calling the Four Sticks Inn on their toll-free number after...
If a caller must be transferred, the person doing the transfer should:
True or False:  When returning to a caller on hold, you should...
All of the following are considered voice mail etiquette except:
Donna is sending a banquet menu to a caller who attended a friend’s...
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