This quiz evaluates knowledge on handling incoming calls in business settings, focusing on etiquette, types of calls, and customer service expectations.
True
False
Reservations
Response to advertising
Inquiry
Qualifying call
True
False
Reservations
Response to advertising
Inquiry
Qualifying call
Attempt to determine the purpose of the call and who can help.
Transfer the call immediately.
Write the person’s name and phone number in case they get disconnected.
All of the above.
True
False
True
False
Keep your greeting current.
Speak naturally and smile.
Refrain from asking the callers any questions.
Offer an alternative out of voice mail.
Reservations
Response to advertising
Inquiry
Qualifying call
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