This quiz in Section 7.1 focuses on the basics of telephone communications for sales and customer service. It assesses skills such as tone of voice, enunciation, pitch, and the importance of etiquette, providing practical applications for using the phone effectively in business contexts.
Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
Limit talking, get involved, and ask questions.
Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
Rate this question:
Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
Limit talking, get involved, and ask questions.
Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
Rate this question:
Tone of voice
Pitch
Inflection
Enunciation
Rate this question:
Students may include any five of the following: search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
Limit talking, get involved, and ask questions.
Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
Rate this question:
Tone of voice
Pitch
Inflection
Enunciation
Rate this question:
Tone of voice
Pitch
Inflection
Enunciation
Rate this question:
Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
Limit talking, get involved, and ask questions.
Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
Rate this question:
Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
Limit talking, get involved, and ask questions.
Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
Rate this question:
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