Section 7.1—quiz: Basics Of Telephone Communications

9 Questions | By Aoht | Last updated: Mar 21, 2022 | Total Attempts: 412

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Section 7. 1—Quiz: Basics of Telephone Communications

Questions and Answers

1.

All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:
- A.
  
  Making adequate preparation.
- B.
  
  Taking adequate time.
- C.
  
  Showing courtesy and respect.
- D.
  
  Placing a caller on hold.
2.

Using your voice to reflect sincerity, pleasantness, confidence, and interest describes which of the following communication skills?
- A.
  
  Tone of voice
- B.
  
  Pitch
- C.
  
  Inflection
- D.
  
  Enunciation
3.

Talking at the right pace and making sure you are carefully pronouncing your words describes which of the following communication skills?
- A.
  
  Tone of voice
- B.
  
  Pitch
- C.
  
  Inflection
- D.
  
  Enunciation
4.

Speaking in a voice that carries well and is pleasant to the listener describes which of the following communication skills?
- A.
  
  Tone of voice
- B.
  
  Pitch
- C.
  
  Inflection
- D.
  
  Enunciation
5.

At least five ways that the phone can be used for sales purposes.
- A.
  
  Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
- B.
  
  Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
- C.
  
  Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
- D.
  
  Limit talking, get involved, and ask questions.
- E.
  
  Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
6.

Why is etiquette important?
- A.
  
  Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
- B.
  
  Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
- C.
  
  Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
- D.
  
  Limit talking, get involved, and ask questions.
- E.
  
  Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
7.

What are five ways to make a good impression on the phone?
- A.
  
  Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
- B.
  
  Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
- C.
  
  Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
- D.
  
  Limit talking, get involved, and ask questions.
- E.
  
  Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
8.

List three listening skills.
- A.
  
  Students may include any five of the following: search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
- B.
  
  Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
- C.
  
  Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
- D.
  
  Limit talking, get involved, and ask questions.
- E.
  
  Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.
9.

Why is it important to ask prospective clients questions?
- A.
  
  Search for sales leads, qualify potential customers, make sales appointments, blitz a market to reach prospects and clients, service local accounts quickly and economically, service geographically isolated accounts, help guests make reservations, sell additional services to registered guests, receive responses from direct-mail campaigns, convert inquiries generated by ads, gather market research data, penetrate new markets, reactivate former accounts, increase the profitability of marginal accounts, announce promotional news to clients, and follow up bids, proposals, direct-mail campaigns, and leads developed at trade shows.
- B.
  
  Etiquette is an important part of any interaction between a property employee and a potential guest. It lets the potential guest know that he or she is important to the property.
- C.
  
  Adequate preparation, adequate time, courtesy and respect, brevity, and timing.
- D.
  
  Limit talking, get involved, and ask questions.
- E.
  
  Asking questions generates prospect involvement and shows that you're interested. Questions are an effective way to keep the prospect talking and gather additional information.