Hotel Service: Front Office Management! Trivia Questions Quiz

CRO stands for Central Reservations Office. This term refers to a central hub or department within an organization, typically in the hospitality industry, that handles all the reservations for multiple locations or branches. It serves as a centralized point of contact for customers to make bookings and inquiries, ensuring efficient and consistent reservation management across the organization.

A global distribution system (GDS) is a source of reservations that typically relies on a connection between a hotel company's reservations system and an airline's reservations system. GDSs are used by travel agents and online travel websites to access and book reservations for flights, hotels, car rentals, and other travel services. By integrating the reservations systems of hotels and airlines, a GDS allows for seamless booking and coordination between the two industries, making it a reliable source for reservations that require both air travel and hotel accommodations.

Most modern hotel central reservation systems connect with global distribution systems (GDS). GDS is a worldwide network that enables travel agents and online travel websites to access real-time availability and make bookings for hotels, flights, car rentals, and other travel services. By connecting with GDS, hotel central reservation systems can reach a vast network of travel agents and potential customers, allowing for efficient and widespread distribution of their inventory.

A non-affiliate reservation network is a subscription system designed to connect independent or non-chain properties. It allows these properties to make reservations and bookings without being affiliated with any specific chain or brand. This network provides a platform for independent properties to connect with potential customers and manage their reservations efficiently.

Property-direct reservations can arrive at a hotel through various means such as telephone, mail, property-to-property, telex, cable, fax, email, and the hotel's website. These channels allow guests to directly contact the hotel and make reservations without the involvement of any third-party systems or agencies. This gives the hotel more control over the booking process and allows for direct communication with the guests.

During a reservation inquiry, the information collected is utilized to create a reservation record. This record contains all the relevant details regarding the guest's reservation, such as their name, contact information, dates of stay, room preferences, and any special requests. It serves as a reference for the hotel staff to manage the reservation process, allocate rooms, and ensure a smooth check-in and check-out experience for the guest. The reservation record is crucial for maintaining accurate and up-to-date information about the guest's reservation and helps in providing personalized service.

The Reliable Inn is referred to as an overflow facility because when the local chain properties are full, reservation requests are routed to reservationists at the inn. This means that the inn serves as an additional option for guests when the chain properties are unable to accommodate them. It is not an affiliate property because it is not directly associated with the chain, nor is it a franchisee as it is an independent hotel. It is also not an intersell agency as there is no mention of it acting as a middleman for selling other properties.

An affiliate reservation network is a hotel chain's reservation system in which all participating properties are contractually related. This means that the properties within the network have a formal agreement to work together and share resources, such as reservations and customer information. This allows for a seamless booking process for customers across all properties within the network, providing them with a consistent experience and access to a wider range of options.

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An intersell agency is a central reservation system that contracts to handle reservations for more than one product line.