What Do You Know About Know Hotel Guest Service?

The engineer who needs to fax several reports from his room would most likely request office equipment. This could include a fax machine or a printer with fax capabilities. The other options, such as master folio, split folio, roll-away crib, and entertainment reservations, are not relevant to the engineer's request for office equipment.

Marion Stutt and her sister plan to charge their room expenses to their partnership but will pay for telephone and food and beverage charges separately. In this scenario, they would request a split folio from the hotel. A split folio allows for separate billing of different expenses, in this case, the room expenses and the telephone and food and beverage charges. This way, each sister can pay for their own personal expenses separately while still charging the partnership for the room expenses.

A sales representative making a pitch in one of the meeting rooms would most likely request audiovisual equipment. This is because audiovisual equipment, such as projectors, screens, and sound systems, is essential for delivering presentations, videos, and other visual aids during a sales pitch. It helps to enhance the overall communication and engagement with the audience, making it a crucial guest service for a sales representative in a meeting room setting.

A couple visiting the city as part of their honeymoon would most likely request entertainment reservations. As they are on their honeymoon, they would want to enjoy and experience various entertainment options available in the city to make their trip memorable and enjoyable. This could include booking tickets for shows, concerts, or special events, making dinner reservations at romantic restaurants, or arranging for activities such as couples' spa treatments or sightseeing tours.

Johann should call the concierge to try to get the New York Times delivered to his guestroom. The concierge is typically responsible for assisting guests with various requests and making arrangements for their convenience. Since the hotel usually delivers only USA Today and the Wall Street Journal, the concierge would have the knowledge and resources to help Johann obtain a different newspaper. The reservationist may not have the authority or ability to make such arrangements, and the general manager might be too busy with other responsibilities.

A business woman traveling with her infant and a nanny would most likely request a roll-away crib as a guest service. This is because the infant would need a safe and comfortable sleeping arrangement while traveling. The roll-away crib would provide a convenient solution for accommodating the baby during their stay. The other options, such as master folio, split folio, office equipment, and entertainment reservations, are not directly related to the needs of a traveling business woman with an infant and a nanny.

A convention speaker who is paying for her own food and telephone charges would most likely request a split folio. This means that she wants separate bills for her personal expenses, such as food and telephone charges, rather than having them all included in one bill. This allows her to keep track of her own expenses and potentially submit them for reimbursement if applicable.

A football coach renting rooms for a high school team would most likely request a master folio. A master folio is a consolidated bill that includes all charges for multiple rooms or guests. Since the coach is renting rooms for the entire team, they would need a master folio to keep track of all the charges and expenses incurred by the team. This would make it easier for the coach to manage and settle the payment for the entire group.

The front office is responsible for handling various tasks such as transportation arrangements, entertainment reservations, and secretarial services. However, auditing services are not typically handled by the front office. Auditing services involve examining financial records and ensuring compliance with regulations, which is usually done by specialized professionals such as auditors or accountants. Therefore, auditing services are not included in the typical requests handled by the front office.

The request for reserving a shuttle to the airport would be considered a special procedure request because it involves arranging transportation for the guest. This request goes beyond the regular services provided by the hotel and requires additional coordination and resources.