What Do You Know About Know Hotel Guest Service?

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What Do You Know About Know Hotel Guest Service? - Quiz

What do you know about hotel guest service? Do you think that you offer good services that will keep a client coming back at you? The quiz below is designed to help you test just how much you know about it? Take up the interesting quiz below and get to see if you should up your skills. All the best!


Questions and Answers
  • 1. 

    Typical requests handled by the front office include all of the following except:

    • A.

      Transportation arrangements.

    • B.

      Entertainment reservations.

    • C.

      Auditing services.

    • D.

      Secretarial services.

    Correct Answer
    C. Auditing services.
    Explanation
    The front office is responsible for handling various tasks such as transportation arrangements, entertainment reservations, and secretarial services. However, auditing services are not typically handled by the front office. Auditing services involve examining financial records and ensuring compliance with regulations, which is usually done by specialized professionals such as auditors or accountants. Therefore, auditing services are not included in the typical requests handled by the front office.

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  • 2. 

    Marion Stutt is traveling with her sister on business. The two of them plan to charge all of their room expenses to their partnership but will pay for each of their telephone and food and beverage charges separately. What type of folio might they request from the hotel?

    • A.

      Individual folio

    • B.

      Split folio

    • C.

      Master folio

    • D.

      None of the above

    Correct Answer
    B. Split folio
    Explanation
    Marion Stutt and her sister plan to charge their room expenses to their partnership but will pay for telephone and food and beverage charges separately. In this scenario, they would request a split folio from the hotel. A split folio allows for separate billing of different expenses, in this case, the room expenses and the telephone and food and beverage charges. This way, each sister can pay for their own personal expenses separately while still charging the partnership for the room expenses.

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  • 3. 

    Which of the following requests would be considered a special procedure request?

    • A.

      “Could you please reserve a shuttle to the airport?”

    • B.

      “I need extra pillows sent up to my room.”

    • C.

      “Could I get an overhead projector set up in Meeting Room A?”

    • D.

      “I will need a room reserved that is adapted for someone with a hearing impairment.”

    Correct Answer
    A. “Could you please reserve a shuttle to the airport?”
    Explanation
    The request for reserving a shuttle to the airport would be considered a special procedure request because it involves arranging transportation for the guest. This request goes beyond the regular services provided by the hotel and requires additional coordination and resources.

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  • 4. 

    Johann wishes to have the New York Times delivered to his guestroom each morning. Typically, the hotel delivers only USA Today and the Wall Street Journal. Whom should Johann call to try to get a New York Times delivered?

    • A.

      No one—the hotel would not help him get a newspaper other than USA

    • B.

      Today or the Wall Street Journal reservationist

    • C.

      General manager

    • D.

      Concierge

    Correct Answer
    D. Concierge
    Explanation
    Johann should call the concierge to try to get the New York Times delivered to his guestroom. The concierge is typically responsible for assisting guests with various requests and making arrangements for their convenience. Since the hotel usually delivers only USA Today and the Wall Street Journal, the concierge would have the knowledge and resources to help Johann obtain a different newspaper. The reservationist may not have the authority or ability to make such arrangements, and the general manager might be too busy with other responsibilities.

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  • 5. 

    Which of the following guest services would a sales representative making a pitch in one of the meeting rooms most likely request?

    • A.

      Roll-away crib

    • B.

      Master account folio

    • C.

      Audiovisual equipment

    • D.

      Newspaper delivery

    Correct Answer
    C. Audiovisual equipment
    Explanation
    A sales representative making a pitch in one of the meeting rooms would most likely request audiovisual equipment. This is because audiovisual equipment, such as projectors, screens, and sound systems, is essential for delivering presentations, videos, and other visual aids during a sales pitch. It helps to enhance the overall communication and engagement with the audience, making it a crucial guest service for a sales representative in a meeting room setting.

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  • 6. 

    Match the guest with the guest services they would most likely request: Business woman traveling with her infant and a nanny.

    • A.

      Master folio

    • B.

      Split folio

    • C.

      Roll-away crib

    • D.

      Office equipment

    • E.

      Entertainment reservations

    Correct Answer
    C. Roll-away crib
    Explanation
    A business woman traveling with her infant and a nanny would most likely request a roll-away crib as a guest service. This is because the infant would need a safe and comfortable sleeping arrangement while traveling. The roll-away crib would provide a convenient solution for accommodating the baby during their stay. The other options, such as master folio, split folio, office equipment, and entertainment reservations, are not directly related to the needs of a traveling business woman with an infant and a nanny.

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  • 7. 

    Match the guest with the guest services they would most likely request: Football coach renting rooms for a high school team.

    • A.

      Master folio

    • B.

      Split folio

    • C.

      Roll-away crib

    • D.

      Office equipment

    • E.

      Entertainment reservations

    Correct Answer
    A. Master folio
    Explanation
    A football coach renting rooms for a high school team would most likely request a master folio. A master folio is a consolidated bill that includes all charges for multiple rooms or guests. Since the coach is renting rooms for the entire team, they would need a master folio to keep track of all the charges and expenses incurred by the team. This would make it easier for the coach to manage and settle the payment for the entire group.

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  • 8. 

    Match the guest with the guest services they would most likely request: Convention speaker who is paying for her own food and telephone charges.

    • A.

      Master folio

    • B.

      Split folio

    • C.

      Roll-away crib

    • D.

      Office equipment

    • E.

      Entertainment reservations

    Correct Answer
    B. Split folio
    Explanation
    A convention speaker who is paying for her own food and telephone charges would most likely request a split folio. This means that she wants separate bills for her personal expenses, such as food and telephone charges, rather than having them all included in one bill. This allows her to keep track of her own expenses and potentially submit them for reimbursement if applicable.

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  • 9. 

    Match the guest with the guest services they would most likely request: Couple visiting the city as part of their honeymoon.

    • A.

      Master folio

    • B.

      Split folio

    • C.

      Roll-away crib

    • D.

      Office equipment

    • E.

      Entertainment reservations

    Correct Answer
    E. Entertainment reservations
    Explanation
    A couple visiting the city as part of their honeymoon would most likely request entertainment reservations. As they are on their honeymoon, they would want to enjoy and experience various entertainment options available in the city to make their trip memorable and enjoyable. This could include booking tickets for shows, concerts, or special events, making dinner reservations at romantic restaurants, or arranging for activities such as couples' spa treatments or sightseeing tours.

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  • 10. 

    Match the guest with the guest services they would most likely request: Engineer who will need to fax several reports from his room.

    • A.

      Master folio

    • B.

      Split folio

    • C.

      Roll-away crib

    • D.

      Office equipment

    • E.

      Entertainment reservations

    Correct Answer
    D. Office equipment
    Explanation
    The engineer who needs to fax several reports from his room would most likely request office equipment. This could include a fax machine or a printer with fax capabilities. The other options, such as master folio, split folio, roll-away crib, and entertainment reservations, are not relevant to the engineer's request for office equipment.

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  • Current Version
  • Mar 15, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 09, 2008
    Quiz Created by
    Aoht

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