What Do You Know About Know Hotel Guest Service?

10 Questions | Total Attempts: 184

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What Do You Know About Know Hotel Guest Service?

What do you know about hotel guest service? Do you think that you offer good services that will keep a client coming back at you? The quiz below is designed to help you test just how much you know about it? Take up the interesting quiz below and get to see if you should up your skills. All the best!


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Questions and Answers
  • 1. 
    Typical requests handled by the front office include all of the following except:
    • A. 

      Transportation arrangements.

    • B. 

      Entertainment reservations.

    • C. 

      Auditing services.

    • D. 

      Secretarial services.

  • 2. 
    Marion Stutt is traveling with her sister on business. The two of them plan to charge all of their room expenses to their partnership but will pay for each of their telephone and food and beverage charges separately. What type of folio might they request from the hotel?
    • A. 

      Individual folio

    • B. 

      Split folio

    • C. 

      Master folio

    • D. 

      None of the above

  • 3. 
    Which of the following requests would be considered a special procedure request?
    • A. 

      “Could you please reserve a shuttle to the airport?”

    • B. 

      “I need extra pillows sent up to my room.”

    • C. 

      “Could I get an overhead projector set up in Meeting Room A?”

    • D. 

      “I will need a room reserved that is adapted for someone with a hearing impairment.”

  • 4. 
    Johann wishes to have the New York Times delivered to his guestroom each morning. Typically, the hotel delivers only USA Today and the Wall Street Journal. Whom should Johann call to try to get a New York Times delivered?
    • A. 

      No one—the hotel would not help him get a newspaper other than USA

    • B. 

      Today or the Wall Street Journal reservationist

    • C. 

      General manager

    • D. 

      Concierge

  • 5. 
    Which of the following guest services would a sales representative making a pitch in one of the meeting rooms most likely request?
    • A. 

      Roll-away crib

    • B. 

      Master account folio

    • C. 

      Audiovisual equipment

    • D. 

      Newspaper delivery

  • 6. 
    Match the guest with the guest services they would most likely request: Business woman traveling with her infant and a nanny.
    • A. 

      Master folio

    • B. 

      Split folio

    • C. 

      Roll-away crib

    • D. 

      Office equipment

    • E. 

      Entertainment reservations

  • 7. 
    Match the guest with the guest services they would most likely request: Football coach renting rooms for a high school team.
    • A. 

      Master folio

    • B. 

      Split folio

    • C. 

      Roll-away crib

    • D. 

      Office equipment

    • E. 

      Entertainment reservations

  • 8. 
    Match the guest with the guest services they would most likely request: Convention speaker who is paying for her own food and telephone charges.
    • A. 

      Master folio

    • B. 

      Split folio

    • C. 

      Roll-away crib

    • D. 

      Office equipment

    • E. 

      Entertainment reservations

  • 9. 
    Match the guest with the guest services they would most likely request: Couple visiting the city as part of their honeymoon.
    • A. 

      Master folio

    • B. 

      Split folio

    • C. 

      Roll-away crib

    • D. 

      Office equipment

    • E. 

      Entertainment reservations

  • 10. 
    Match the guest with the guest services they would most likely request: Engineer who will need to fax several reports from his room.
    • A. 

      Master folio

    • B. 

      Split folio

    • C. 

      Roll-away crib

    • D. 

      Office equipment

    • E. 

      Entertainment reservations