Hotel Guest Services! Ultimate Trivia Quiz

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Hotel Guest Services! Ultimate Trivia Quiz - Quiz

Welcome to the ultimate trivia quiz on hotel guest services which is perfect for those of us who want to see how well we treat the guests that come to into the hotel. Do you think that you are welcoming and give the guest the thought of visiting your hotel again? Take up the quiz below and get to see how knowledgeable you are.


Questions and Answers
  • 1. 

    Typical requests handled by the front office include all of the following except:

    • A.

      Transportation arrangements

    • B.

      Entertainment reservations

    • C.

      Auditing services

    • D.

      Secretarial services

    Correct Answer
    C. Auditing services
    Explanation
    The front office is responsible for handling various tasks related to customer service and administrative support. This includes making transportation arrangements, assisting with entertainment reservations, and providing secretarial services. However, auditing services do not fall under the typical requests handled by the front office. Auditing services are usually performed by specialized professionals who review financial records and ensure compliance with regulations and internal policies.

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  • 2. 

    Marion Stutt is traveling with her sister on business. The two of them plan to charge all of their room expenses to their partnership but will pay for each of their telephone and food and beverage charges separately. What type of folio might they request from the hotel?

    • A.

      Individual folio

    • B.

      Split folio

    • C.

      Master folio

    • D.

      None of the above

    Correct Answer
    B. Split folio
    Explanation
    Marion Stutt and her sister plan to charge their room expenses to their partnership but pay for their telephone and food and beverage charges separately. In this case, they would request a split folio from the hotel. A split folio allows for separate billing for different expenses incurred by different individuals or groups within a single reservation.

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  • 3. 

    Which of the following requests would be considered a special procedure request?

    • A.

      “Could you please reserve a shuttle to the airport?”

    • B.

      “I need extra pillows sent up to my room.”

    • C.

      “Could I get an overhead projector set up in Meeting room A?”

    • D.

      “I will need a room reserved that is adapted for someone with a hearing impairment.”

    Correct Answer
    A. “Could you please reserve a shuttle to the airport?”
    Explanation
    The request "Could you please reserve a shuttle to the airport?" would be considered a special procedure request because it involves arranging transportation for the guest. This request goes beyond the typical services provided by the hotel and requires additional coordination and resources. The other requests, such as sending extra pillows, setting up an overhead projector, and reserving a room adapted for someone with a hearing impairment, are all within the normal range of services provided by a hotel.

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  • 4. 

    Johann wishes to have the New York Times delivered to his guestroom each morning. Typically, the hotel delivers only USA Today and the Wall Street Journal. Whom should Johann call to try to get a New York Times delivered?

    • A.

      No one – the hotel would not help him get a newspaper other than USA Today or the Wall Street Journal

    • B.

      Reservationists

    • C.

      General Manager

    • D.

      Concierge

    Correct Answer
    D. Concierge
    Explanation
    Johann should call the concierge to try to get the New York Times delivered to his guestroom each morning. The concierge is responsible for assisting guests with various requests and needs, including arranging for special deliveries or services. They have the knowledge and resources to accommodate specific requests, such as getting a different newspaper delivered, that may not be provided by the hotel as standard.

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  • 5. 

    Which of the following guest services would a sales representative making a pitch in one of the meeting rooms most likely request?

    • A.

      Roll – away crib

    • B.

      Master account folio

    • C.

      Audiovisual equipment

    • D.

      Newspaper delivery

    Correct Answer
    C. Audiovisual equipment
    Explanation
    A sales representative making a pitch in one of the meeting rooms would most likely request audiovisual equipment. This is because audiovisual equipment, such as projectors, screens, and sound systems, are essential for delivering presentations effectively and engaging the audience. It allows the representative to showcase visuals, videos, and other multimedia elements to support their pitch and make a lasting impression on the potential clients.

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  • 6. 

    Match the guest service they would most likely require: Business woman traveling with her infant and a nanny

    • A.

      Master folio Split folio

    • B.

      Roll – away crib

    • C.

      Office equipment

    • D.

      Entertainment reservations

    Correct Answer
    B. Roll – away crib
    Explanation
    The correct answer is "Roll - away crib" because a business woman traveling with her infant and a nanny would most likely require a crib for the infant to sleep in. A roll - away crib is a portable crib that can be easily set up and taken down, making it convenient for travel. This would provide a comfortable and safe sleeping arrangement for the infant while on the trip.

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  • 7. 

    Match the guest service they would most likely require: Convention speaker who is paying for her own food and telephone charges

    • A.

      Master folio Split folio

    • B.

      Roll – away crib

    • C.

      Office equipment

    • D.

      Entertainment reservations

    Correct Answer
    A. Master folio Split folio
    Explanation
    A convention speaker who is paying for her own food and telephone charges would most likely require a master folio and split folio. A master folio is a consolidated bill that includes all charges incurred by the guest during their stay, including food and telephone charges. A split folio, on the other hand, allows the guest to separate their personal expenses from the charges that will be covered by the convention or event organizer. This way, the speaker can easily track and manage their expenses and ensure that they are only paying for their own charges.

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  • 8. 

    Match the guest service they would most likely require: Engineer who will need to fax several reports from his room

    • A.

      Master folio Split folio

    • B.

      Roll – away crib

    • C.

      Office equipment

    • D.

      Entertainment reservations

    Correct Answer
    C. Office equipment
    Explanation
    The engineer who needs to fax several reports from his room would most likely require office equipment. This could include a fax machine or a printer with fax capabilities. Office equipment is necessary for the engineer to complete his task efficiently and conveniently.

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