Hotel Guest Services! Ultimate Trivia Quiz

The engineer who needs to fax several reports from his room would most likely require office equipment. This could include a fax machine or a printer with fax capabilities. Office equipment is necessary for the engineer to complete his task efficiently and conveniently.

Marion Stutt and her sister plan to charge their room expenses to their partnership but pay for their telephone and food and beverage charges separately. In this case, they would request a split folio from the hotel. A split folio allows for separate billing for different expenses incurred by different individuals or groups within a single reservation.

A convention speaker who is paying for her own food and telephone charges would most likely require a master folio and split folio. A master folio is a consolidated bill that includes all charges incurred by the guest during their stay, including food and telephone charges. A split folio, on the other hand, allows the guest to separate their personal expenses from the charges that will be covered by the convention or event organizer. This way, the speaker can easily track and manage their expenses and ensure that they are only paying for their own charges.

A sales representative making a pitch in one of the meeting rooms would most likely request audiovisual equipment. This is because audiovisual equipment, such as projectors, screens, and sound systems, are essential for delivering presentations effectively and engaging the audience. It allows the representative to showcase visuals, videos, and other multimedia elements to support their pitch and make a lasting impression on the potential clients.

The correct answer is "Roll - away crib" because a business woman traveling with her infant and a nanny would most likely require a crib for the infant to sleep in. A roll - away crib is a portable crib that can be easily set up and taken down, making it convenient for travel. This would provide a comfortable and safe sleeping arrangement for the infant while on the trip.

Johann should call the concierge to try to get the New York Times delivered to his guestroom each morning. The concierge is responsible for assisting guests with various requests and needs, including arranging for special deliveries or services. They have the knowledge and resources to accommodate specific requests, such as getting a different newspaper delivered, that may not be provided by the hotel as standard.

The front office is responsible for handling various tasks related to customer service and administrative support. This includes making transportation arrangements, assisting with entertainment reservations, and providing secretarial services. However, auditing services do not fall under the typical requests handled by the front office. Auditing services are usually performed by specialized professionals who review financial records and ensure compliance with regulations and internal policies.

The request "Could you please reserve a shuttle to the airport?" would be considered a special procedure request because it involves arranging transportation for the guest. This request goes beyond the typical services provided by the hotel and requires additional coordination and resources. The other requests, such as sending extra pillows, setting up an overhead projector, and reserving a room adapted for someone with a hearing impairment, are all within the normal range of services provided by a hotel.