Sea Win Big BP Webinar - Ia Winning Best Practices
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Which of the following challenges prompt the need for Interactions Analytics?
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Unstructured cross-channel interactions data
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Random sampling-based quality processes
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Time consuming in gaining insights from interactions
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Complexity of Transactional Database
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This is a short assessment that will help you to evaluate your understanding of the solution.
Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Monday, 21 January 11:59pm (+08:00GMT).
Time limit is 45 minutes.
The top scorer for this quiz stands a chance to win a Powerbank Phone Charger See more& 2GB USB Executie Pen!
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- 2.
How large is the NICE IA install base globally?
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Less than 100,000 seats
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Between 150,000 – 200,000 seats
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Over 300,000 seats
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Over 800,000 seats
Correct Answer
A. Over 300,000 seatsExplanation
The correct answer is "Over 300,000 seats". This suggests that the NICE IA install base globally is quite large, with more than 300,000 seats. This indicates a significant number of installations and indicates a widespread use of NICE IA worldwide.Rate this question:
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- 3.
When selling cutting edge technologies such as real-time speech analytics...
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Ease the prospect’s mind by connecting with peers and showing market trends
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Engage early with IT to mitigate potential objections down the road
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Conduct a POC and show the technology is working
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All of the above
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above". When selling cutting edge technologies such as real-time speech analytics, it is important to ease the prospect's mind by connecting with peers and showing market trends. This helps to build trust and credibility in the technology. Engaging early with IT can help to address any potential objections or concerns they may have, and mitigate them before they become roadblocks in the sales process. Conducting a proof of concept (POC) and showing that the technology is working effectively can provide concrete evidence of its capabilities and value, further increasing the prospect's confidence in the product.Rate this question:
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- 4.
The best way to generate demand for Interaction Analytics is
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To always start with IT. If you don’t have IT on board first, you’ll never make it
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To call on senior business leaders first. They own the business problem, not IT
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To always do a POC first, then talk to the business about their problem. Once executives see the POC results, they will be hooked
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Wait for customers to call NICE with their problem
Correct Answer
A. To call on senior business leaders first. They own the business problem, not ITExplanation
The best way to generate demand for Interaction Analytics is to call on senior business leaders first because they are the ones who own the business problem, not IT. By approaching the senior business leaders, you can understand their pain points and tailor your solution to meet their specific needs. Additionally, gaining their buy-in and support can help drive adoption and implementation of Interaction Analytics throughout the organization.Rate this question:
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- 5.
As per the latest (2011) DMG speech analytics market share report
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NICE leads the market by 34.7%, followed by Verint at 26.2%
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Verint leads the market by 34.7%, followed by NICE at 26.2%
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Nexidia leads the market by 34.7%, followed by NICE at 26.2%
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Nexidia and Utopy are the market leaders, NICE follows after
Correct Answer
A. NICE leads the market by 34.7%, followed by Verint at 26.2%Explanation
The correct answer is "NICE leads the market by 34.7%, followed by Verint at 26.2%". This answer is based on the information provided in the DMG speech analytics market share report from 2011. The report states that NICE has the highest market share at 34.7%, indicating that they are the market leader. Verint follows with a market share of 26.2%. This information suggests that NICE is the leading company in the speech analytics market, with Verint being the closest competitor.Rate this question:
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- 6.
NICE Real-time Speech Analytics
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Provides real-time alerts to supervisor based on detection of pre-defined keywords
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Provides real-time agent guidance based on detection of pre-defined keywords
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Provides real-time alerts when high-emotion is detected on the voice call
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Is not real-time, but provides an alert after the call has been recorded
Correct Answer(s)
A. Provides real-time alerts to supervisor based on detection of pre-defined keywords
A. Provides real-time agent guidance based on detection of pre-defined keywordsExplanation
The correct answer is that NICE Real-time Speech Analytics provides real-time alerts to supervisors based on the detection of pre-defined keywords and also provides real-time agent guidance based on the detection of pre-defined keywords. This means that the system can immediately notify supervisors when specific keywords are mentioned during a call, allowing them to take immediate action if necessary. Additionally, the system can provide real-time guidance to agents based on the detection of keywords, helping them navigate the conversation more effectively.Rate this question:
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- 7.
Which of the following are benefits of implementing Interaction Analytics?
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Reduce churn
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Reduce AHT
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Forecasting Call Types
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Improve CSAT
Correct Answer(s)
A. Reduce churn
A. Reduce AHT
A. Improve CSATExplanation
Implementing Interaction Analytics can help reduce churn by identifying patterns and trends in customer interactions that may indicate dissatisfaction or potential churn. It can also help reduce Average Handling Time (AHT) by analyzing call data and identifying areas where efficiency can be improved. Additionally, Interaction Analytics can provide insights into customer sentiment and preferences, which can be used to improve Customer Satisfaction (CSAT) by tailoring interactions and offerings to meet customer needs.Rate this question:
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- 8.
Your have a customer interested in NICE Interaction Analytics, who is on a mono recording platform. Which one of the following answers should be your advise to the customer?
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Move to stereo recording as NICE is unable to identify speakers on mono recording
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Disqualify the opportunity
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NICE Speaker Separation has the ability to differentiate between the caller and the agent to perform the required analysis
Correct Answer
A. NICE Speaker Separation has the ability to differentiate between the caller and the agent to perform the required analysisExplanation
NICE Speaker Separation has the ability to differentiate between the caller and the agent to perform the required analysis.Rate this question:
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- 9.
NICE Interactions Analytics can only function on NICE recording platforms.
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True
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False
Correct Answer
A. FalseExplanation
NICE Interactions Analytics is not limited to functioning only on NICE recording platforms. It is designed to work with various recording platforms, allowing organizations to analyze and gain insights from their customer interactions regardless of the platform they use. Therefore, the statement that it can only function on NICE recording platforms is incorrect.Rate this question:
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- 10.
How can users of IA identify primary concerns of their customers?
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Only via Pre-defined categories which must be configured prior to go-live
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In addition to pre-defined categories, NICE Interaction Analytics can automatically identify trends and hot topics
Correct Answer
A. In addition to pre-defined categories, NICE Interaction Analytics can automatically identify trends and hot topicsExplanation
NICE Interaction Analytics allows users to identify primary concerns of their customers not only through pre-defined categories but also by automatically identifying trends and hot topics. This means that users can gain insights into customer concerns beyond what has been predefined, allowing for a more comprehensive understanding of customer needs and preferences.Rate this question:
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Current Version
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Feb 21, 2024Quiz Edited by
ProProfs Editorial Team -
Jan 11, 2013Quiz Created by
Sharontan
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