SAP CRM Ehp - 1

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| By BolkrisSolutions
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Quizzes Created: 6 | Total Attempts: 56,096
Questions: 25 | Attempts: 127

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SAP CRM Ehp - 1 - Quiz

Questions and Answers
  • 1. 

    Standard Sales Cycle Dashboard shows which of  the following ? (2 answers)

    • A.

      Average Sales Cycle

    • B.

      Loss Reason for Sales Cycles Revenue

    • C.

      Lost Revenue by Quarter

    • D.

      Lost Revenue by Quarterly Revenues

    Correct Answer(s)
    A. Average Sales Cycle
    C. Lost Revenue by Quarter
    Explanation
    The Standard Sales Cycle Dashboard shows the average sales cycle and the lost revenue by quarter. This dashboard provides insights into the length of the sales cycle and the revenue lost during each quarter. By analyzing these metrics, businesses can identify areas for improvement in their sales process and take necessary actions to reduce the sales cycle and minimize revenue loss.

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  • 2. 

    Standard Pipeline Sourcing Dashboard shows which of the following ? (2 answers)

    • A.

      Marketing Opportunities by Sources of Quarter

    • B.

      Revenue Generation by Quarter

    • C.

      New Opportunities by Quarter

    • D.

      Revenue Generation by Quarterly Business Orders

    Correct Answer(s)
    B. Revenue Generation by Quarter
    C. New Opportunities by Quarter
    Explanation
    The Standard Pipeline Sourcing Dashboard shows the revenue generation by quarter and the new opportunities by quarter. This means that it provides information on the amount of revenue generated during each quarter and the number of new opportunities that have arisen during the same period.

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  • 3. 

    What is the benefit of integrating Savo with SAP CRM Sales Opportunity  in SAP CRM 7.0 EhP1 ?

    • A.

      It helps sales team collaboration in Rating and statistic function to identify the best results.

    • B.

      It helps sales representatives getting perfect support in closing deals.

    • C.

      The right tool for the right User Experience targeted conversations with buyers.

    • D.

      It helps sales representatives & enables brand owners to increase the effectiveness.

    Correct Answer
    B. It helps sales representatives getting perfect support in closing deals.
    Explanation
    The integration of Savo with SAP CRM Sales Opportunity in SAP CRM 7.0 EhP1 provides sales representatives with perfect support in closing deals. This means that by integrating these two systems, sales representatives will have access to tools and resources that will help them effectively navigate the sales process and increase their chances of successfully closing deals.

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  • 4. 

    What is the benefit of central Shared Tools  with SAP CRM EhP1 ?

    • A.

      Share Tool enables you to share status indicator.

    • B.

      Share Tool enables you to share Interactive Report Functionality links.

    • C.

      Share Tool enables you to enhance Tile layout personalization.

    • D.

      Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.

    Correct Answer
    D. Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.
    Explanation
    The benefit of central Shared Tools with SAP CRM EhP1 is that it enables users to share their Favorites, Reports, saved Searches, and Tags with other users. This allows for better collaboration and efficiency within the CRM system, as users can easily share and access important information and resources with their colleagues.

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  • 5. 

    What are the main features of marketing calendar with SAP CRM EhP1 ? (2 answers)

    • A.

      It allows you to create new Action Menu.

    • B.

      It allows you to view marketing competitive address plan.

    • C.

      You can overview all promotional events within a certain time range.

    • D.

      It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.

    Correct Answer(s)
    C. You can overview all promotional events within a certain time range.
    D. It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.
    Explanation
    The main features of the marketing calendar with SAP CRM EhP1 are the ability to overview all promotional events within a certain time range and the ability to create new promotions or campaigns by creating a bar directly in the appropriate time range. This allows users to have a clear view of all marketing activities and easily create new promotions or campaigns within the calendar.

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  • 6. 

    What is Relationship Segmentation for High Volume Segmentation SAP CRM EhP1 ?

    • A.

      All the information is stored in one single group.

    • B.

      All the information is stored in the target group contact person, organization, relationship.

    • C.

      All the information is stored in Favorites.

    • D.

      All the information is stored in Assigned Tags table.

    Correct Answer
    B. All the information is stored in the target group contact person, organization, relationship.
  • 7. 

    Which of these Option is not available in the new Marketing Calendar Interface ?

    • A.

      Worklist.

    • B.

      Marketing Analysis.

    • C.

      Accounts & Products.

    • D.

      Marketing Performance.

    Correct Answer
    C. Accounts & Products.
    Explanation
    The option "Accounts & Products" is not available in the new Marketing Calendar Interface. This suggests that the new interface does not provide a feature or section specifically dedicated to managing accounts and products. It is possible that this functionality is now integrated into other sections or has been removed altogether in the new interface.

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  • 8. 

    Which  type of view is not available in the enhanced Marketing Calendar Interface ?

    • A.

      List View.

    • B.

      Cluster - Type View.

    • C.

      Hierarchy View.

    • D.

      Type - Priority View.

    Correct Answer
    A. List View.
    Explanation
    The enhanced Marketing Calendar Interface does not include the List View. This means that users cannot view their marketing activities in a simple list format. Instead, they can utilize other available views such as Cluster-Type View, Hierarchy View, and Type-Priority View to organize and visualize their marketing campaigns and activities.

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  • 9. 

    What are the benefits of real time offer management (RTOM) with SAP CRM EhP1 ? (2 answers)

    • A.

      Supports and manages the administration, distribution, and consumption process.

    • B.

      Enhance cross/up sell and retention during inbound and outbound interactions.

    • C.

      It help partners collaborate business process, to enable channel partners managing products links.

    • D.

      Synchronize and improve offering across all interaction channels.

    Correct Answer(s)
    B. Enhance cross/up sell and retention during inbound and outbound interactions.
    D. Synchronize and improve offering across all interaction channels.
    Explanation
    Real-time offer management (RTOM) with SAP CRM EhP1 offers several benefits. Firstly, it enhances cross/up sell and retention during inbound and outbound interactions, allowing businesses to maximize their sales opportunities and retain customers. Additionally, it synchronizes and improves offering across all interaction channels, ensuring a consistent and seamless customer experience. By leveraging RTOM, businesses can effectively manage their administration, distribution, and consumption process, as well as enable channel partners to collaborate on business processes and manage product links.

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  • 10. 

    What are Object segementation in SAP CRM High volume segmentaion EhP1 ? (2 answers)

    • A.

      Object segmentation allows you to use certain object attributes to model target groups.

    • B.

      Segmentation based on objects is only possible when the objects are not in SAP CRM.

    • C.

      Object attributes are stored in the target group.

    • D.

      Objects assigned to the selected business partners are saved with the target group.

    Correct Answer(s)
    A. Object segmentation allows you to use certain object attributes to model target groups.
    D. Objects assigned to the selected business partners are saved with the target group.
    Explanation
    Object segmentation in SAP CRM High volume segmentation EhP1 allows users to use specific object attributes to create target groups. Additionally, when selecting business partners, the objects assigned to them are stored within the target group.

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  • 11. 

    In Marketing Funds Management EhP1 with channel marketing fund process which of the following positions are involved to execute the process ? (2 answers)

    • A.

      Channel manager.

    • B.

      Partner manager.

    • C.

      Partner request manager.

    • D.

      Partner execution manager.

    Correct Answer(s)
    A. Channel manager.
    B. Partner manager.
    Explanation
    The Channel manager and Partner manager are involved in executing the process of Marketing Funds Management EhP1 with channel marketing fund. The Channel manager is responsible for managing and coordinating marketing activities with various channels, while the Partner manager is responsible for managing and maintaining relationships with partners. Both positions play a crucial role in ensuring the successful execution of the marketing fund process.

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  • 12. 

    What is the new feature introduced with WEB UI EhP1 in SAP CRM ?

    • A.

      Object Tagging

    • B.

      Power Users Administrators

    • C.

      Embedded Rapid Application

    • D.

      Enhanced Interaction Center Area

    Correct Answer
    A. Object Tagging
    Explanation
    The new feature introduced with WEB UI EhP1 in SAP CRM is Object Tagging. This feature allows users to tag objects such as accounts, contacts, or opportunities with keywords or labels for easier organization and retrieval. Users can then use these tags to quickly search and filter through their tagged objects, improving efficiency and productivity in managing customer relationships.

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  • 13. 

    Which of the following EhP1 feature has integration with Google Maps ?

    • A.

      Google Mashup Integration.

    • B.

      Google Social Integration.

    • C.

      Web Mashup Functionality.

    • D.

      Google Networking Navigation.

    Correct Answer
    C. Web Mashup Functionality.
    Explanation
    The correct answer is Web Mashup Functionality. This feature allows integration with Google Maps, enabling users to incorporate maps and location-based services into their applications.

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  • 14. 

    What are the following solution is offered by SAP with Vendavo Integration ?

    • A.

      Pricing Management

    • B.

      Price Margin Management

    • C.

      Conditional Price Management

    • D.

      Vendavo Margin Management

    Correct Answer
    B. Price Margin Management
    Explanation
    SAP offers Price Margin Management as a solution with Vendavo Integration. This solution helps in managing and optimizing pricing strategies to improve margins. It allows businesses to analyze pricing data, identify pricing opportunities, and make data-driven pricing decisions. By integrating with Vendavo, SAP enables businesses to effectively manage and control their price margins, ultimately leading to increased profitability.

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  • 15. 

    Which of the following statement is true regarding EhP1 BP confirmation in call transfer scenario ?

    • A.

      Calling customer will be confirmed from one agent when it is transferred from another agent.

    • B.

      Customer calling will be confirmed by the IC manager.

    • C.

      Customer calling will be confirmed by one agent only.

    • D.

      Calling customer can be automatically confirmed when it is transferred from another agent.

    Correct Answer
    D. Calling customer can be automatically confirmed when it is transferred from another agent.
    Explanation
    In a call transfer scenario with EhP1 BP confirmation, the calling customer can be automatically confirmed when it is transferred from another agent. This means that there is no need for the customer to be confirmed by the IC manager or by one agent only. The automatic confirmation process allows for a seamless transfer of the call without any additional steps or delays.

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  • 16. 

    What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?

    • A.

      It allows customers and partner to easily define new content that combines data and services from internal and external sources.

    • B.

      It allows to configure the mashup view via social network.

    • C.

      It allows to Create Rapid Applications from Web Services.

    • D.

      It allows to define mapping between Rapid Applications and exiting applications.

    Correct Answer
    A. It allows customers and partner to easily define new content that combines data and services from internal and external sources.
    Explanation
    Web Mashup Functionality in SAP CRM 7.0 EhP1 allows customers and partners to easily define new content that combines data and services from internal and external sources. This means that users can integrate and display information from various sources in a single view, enhancing the functionality and usability of the CRM system. By combining data and services from different sources, users can access and analyze information more efficiently, leading to better decision-making and improved customer service. This functionality also enables the creation of personalized and customized views, tailored to specific user needs and preferences.

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  • 17. 

    What are Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 ? (2 answers)

    • A.

      You can Favorite the collection of direct links to predefined objects.

    • B.

      You can Create a widget based on an URL or HTML/Java script.

    • C.

      You can setup sequential or parallel service processing with a visual graphical flow.

    • D.

      You can follow the sequence while servicing the customers in highly regulated industries.

    Correct Answer(s)
    C. You can setup sequential or parallel service processing with a visual graphical flow.
    D. You can follow the sequence while servicing the customers in highly regulated industries.
    Explanation
    The Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 allows users to set up sequential or parallel service processing with a visual graphical flow. This feature helps users follow a sequence while servicing customers, which is particularly important in highly regulated industries.

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  • 18. 

    What are the views available in Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics ? (2 answers)

    • A.

      Service request for

    • B.

      Service request in

    • C.

      Service request link

    • D.

      Service request category

    Correct Answer(s)
    B. Service request in
    D. Service request category
    Explanation
    The correct answers are "Service request in" and "Service request category". These views are available in the Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics. The "Service request in" view allows users to see the service requests that are assigned to them or their team, while the "Service request category" view allows users to view the service requests categorized by different categories such as priority, status, or type. These views provide users with different perspectives and ways to analyze and manage service requests in the CRM system.

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  • 19. 

    Which of the following EhP1 WEB UI deliveres end-user and power-user focused features ? (3 answers)

    • A.

      Enhanced Extensibility

    • B.

      Framework Documentation

    • C.

      Tile Layout Personalization

    • D.

      Code-free Dashboards

    Correct Answer(s)
    A. Enhanced Extensibility
    C. Tile Layout Personalization
    D. Code-free Dashboards
    Explanation
    The correct answer is Enhanced Extensibility, Tile Layout Personalization, and Code-free Dashboards. These three options deliver end-user and power-user focused features in the EhP1 WEB UI. Enhanced Extensibility allows users to customize and extend the functionality of the UI. Tile Layout Personalization enables users to personalize the layout of their dashboard tiles. Code-free Dashboards allows users to create dashboards without the need for coding, making it easier for both end-users and power-users to create and customize their dashboards.

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  • 20. 

    What are the benefits of Object tagging feature with SAP CRM EhP1 ? (2 answers)

    • A.

      Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.

    • B.

      Object tagging feature is used to Combine internal and external data and services.

    • C.

      Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.

    • D.

      Object tagging feature is used UI configuration and mapping.

    Correct Answer(s)
    A. Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.
    C. Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.
    Explanation
    The object tagging feature in SAP CRM EhP1 is beneficial because it not only enhances usability but also serves as a powerful tool for search optimization. By using object tagging, users can combine internal and external data and services, making it easier to find relevant information. Additionally, object tagging is more advantageous for search optimization compared to the traditional navigation bar, providing a more efficient way to navigate and search for specific objects.

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  • 21. 

    What actions are available from the tag cloud tray in Object tagging EhP1 ?

    • A.

      My Cloud, Search for, Search for Objects, Popular, My recent.

    • B.

      My cloud, Search, My recent, New.

    • C.

      Search, My cloud search, My recent, My cloud.

    • D.

      Tag for cloud, My cloud, My recent cloud, My new cloud.

    Correct Answer
    A. My Cloud, Search for, Search for Objects, Popular, My recent.
    Explanation
    The available actions from the tag cloud tray in Object tagging EhP1 are My Cloud, Search for, Search for Objects, Popular, and My recent. These actions allow users to access their own cloud, search for specific objects, view popular tags, and see their recently tagged items.

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  • 22. 

    Complete the following process with respect to  Marketing fund process mnagement in EhP1 ?

    • A.

      Partner Manager approve Budgets.

    • B.

      Partner Manager enrolls to the MDF program & checks available Funds.

    • C.

      Partner Manager does Marketing Analysis.

    • D.

      Partner Manager enrolls MRF program.

    Correct Answer
    B. Partner Manager enrolls to the MDF program & checks available Funds.
    Explanation
    The correct answer is "Partner Manager enrolls to the MDF program & checks available Funds." This answer is correct because it follows the logical sequence of the process. After the Partner Manager approves budgets, the next step would be for them to enroll in the MDF (Marketing Development Funds) program and check the available funds. This step allows the Partner Manager to assess the resources they have for marketing activities before proceeding to the next step of doing marketing analysis and enrolling in the MRF (Marketing Request Form) program.

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  • 23. 

    Market Development Funds is integrated into following. complete the flow.

    • A.

      SAP CRM Partner Channel Management, SAP Business Intelligence.

    • B.

      SAP CRM, SAP BCM.

    • C.

      SAP Server, SAP DB.

    • D.

      SAP Server, SAp Business intelligence.

    Correct Answer
    A. SAP CRM Partner Channel Management, SAP Business Intelligence.
    Explanation
    The correct answer is SAP CRM Partner Channel Management, SAP Business Intelligence. This means that Market Development Funds are integrated into SAP CRM Partner Channel Management and SAP Business Intelligence. This suggests that these two systems have functionality or features related to market development funds, allowing users to manage and analyze these funds within these systems.

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  • 24. 

    What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 answers)

    • A.

      Tile layout feature is used for specific needs to built templates.

    • B.

      Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.

    • C.

      Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.

    • D.

      Tile layout feature is used to Monitor the business with activity.

    Correct Answer(s)
    B. Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.
    C. Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.
    Explanation
    The tile layout feature in SAP CRM WEB UI EhP1 is used in the Interaction Center Agent role based on specific needs of this user group. It allows for the creation of a tile layout page with multiple tiles, where each tile can contain one or several assignment blocks. This feature is used to customize the layout and organization of information and tasks for Interaction Center Agents, enhancing their productivity and efficiency in their role.

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  • 25. 

    What is the benefit of integrating Business Object Xcelsius Dashboard within SAP CRM ? (2 answers)

    • A.

      You can create custom and role based marketing performance dashboards.

    • B.

      Enable customer-focused collaboration.

    • C.

      You can publish and share dashboards with other SAP CRM users.

    • D.

      Improve responsiveness with activity streams.

    Correct Answer(s)
    A. You can create custom and role based marketing performance dashboards.
    C. You can publish and share dashboards with other SAP CRM users.
    Explanation
    By integrating Business Object Xcelsius Dashboard within SAP CRM, users can create custom and role-based marketing performance dashboards. This allows them to tailor the dashboards to their specific needs and roles within the organization. Additionally, they can publish and share these dashboards with other SAP CRM users, promoting collaboration and enabling a more cohesive approach to marketing and customer management. This integration enhances responsiveness with activity streams, ensuring that users can stay updated and take immediate action based on real-time data and insights.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 07, 2012
    Quiz Created by
    BolkrisSolutions
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