SAP CRM Ehp - 1

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Quizzes Created: 6 | Total Attempts: 56,394
| Attempts: 134 | Questions: 25
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1. Market Development Funds is integrated into following. complete the flow.

Explanation

The correct answer is SAP CRM Partner Channel Management, SAP Business Intelligence. This means that Market Development Funds are integrated into SAP CRM Partner Channel Management and SAP Business Intelligence. This suggests that these two systems have functionality or features related to market development funds, allowing users to manage and analyze these funds within these systems.

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About This Quiz
SAP CRM Ehp - 1 - Quiz

Explore key functionalities of SAP CRM EHP1 through this quiz. Assess your understanding of dashboards, integration with Savo, shared tools, and marketing strategies. Ideal for professionals seeking to... see moreenhance their CRM skills and knowledge. see less

2. What is Relationship Segmentation for High Volume Segmentation SAP CRM EhP1 ?

Explanation

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3. In Marketing Funds Management EhP1 with channel marketing fund process which of the following positions are involved to execute the process ? (2 answers)

Explanation

The Channel manager and Partner manager are involved in executing the process of Marketing Funds Management EhP1 with channel marketing fund. The Channel manager is responsible for managing and coordinating marketing activities with various channels, while the Partner manager is responsible for managing and maintaining relationships with partners. Both positions play a crucial role in ensuring the successful execution of the marketing fund process.

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4. Which of the following statement is true regarding EhP1 BP confirmation in call transfer scenario ?

Explanation

In a call transfer scenario with EhP1 BP confirmation, the calling customer can be automatically confirmed when it is transferred from another agent. This means that there is no need for the customer to be confirmed by the IC manager or by one agent only. The automatic confirmation process allows for a seamless transfer of the call without any additional steps or delays.

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5. What is the benefit of central Shared Tools  with SAP CRM EhP1 ?

Explanation

The benefit of central Shared Tools with SAP CRM EhP1 is that it enables users to share their Favorites, Reports, saved Searches, and Tags with other users. This allows for better collaboration and efficiency within the CRM system, as users can easily share and access important information and resources with their colleagues.

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6. Which of these Option is not available in the new Marketing Calendar Interface ?

Explanation

The option "Accounts & Products" is not available in the new Marketing Calendar Interface. This suggests that the new interface does not provide a feature or section specifically dedicated to managing accounts and products. It is possible that this functionality is now integrated into other sections or has been removed altogether in the new interface.

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7. Which of the following EhP1 feature has integration with Google Maps ?

Explanation

The correct answer is Web Mashup Functionality. This feature allows integration with Google Maps, enabling users to incorporate maps and location-based services into their applications.

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8. Complete the following process with respect to  Marketing fund process mnagement in EhP1 ?

Explanation

The correct answer is "Partner Manager enrolls to the MDF program & checks available Funds." This answer is correct because it follows the logical sequence of the process. After the Partner Manager approves budgets, the next step would be for them to enroll in the MDF (Marketing Development Funds) program and check the available funds. This step allows the Partner Manager to assess the resources they have for marketing activities before proceeding to the next step of doing marketing analysis and enrolling in the MRF (Marketing Request Form) program.

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9. What actions are available from the tag cloud tray in Object tagging EhP1 ?

Explanation

The available actions from the tag cloud tray in Object tagging EhP1 are My Cloud, Search for, Search for Objects, Popular, and My recent. These actions allow users to access their own cloud, search for specific objects, view popular tags, and see their recently tagged items.

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10. Standard Sales Cycle Dashboard shows which of  the following ? (2 answers)

Explanation

The Standard Sales Cycle Dashboard shows the average sales cycle and the lost revenue by quarter. This dashboard provides insights into the length of the sales cycle and the revenue lost during each quarter. By analyzing these metrics, businesses can identify areas for improvement in their sales process and take necessary actions to reduce the sales cycle and minimize revenue loss.

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11. What are the main features of marketing calendar with SAP CRM EhP1 ? (2 answers)

Explanation

The main features of the marketing calendar with SAP CRM EhP1 are the ability to overview all promotional events within a certain time range and the ability to create new promotions or campaigns by creating a bar directly in the appropriate time range. This allows users to have a clear view of all marketing activities and easily create new promotions or campaigns within the calendar.

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12. Standard Pipeline Sourcing Dashboard shows which of the following ? (2 answers)

Explanation

The Standard Pipeline Sourcing Dashboard shows the revenue generation by quarter and the new opportunities by quarter. This means that it provides information on the amount of revenue generated during each quarter and the number of new opportunities that have arisen during the same period.

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13. What is the new feature introduced with WEB UI EhP1 in SAP CRM ?

Explanation

The new feature introduced with WEB UI EhP1 in SAP CRM is Object Tagging. This feature allows users to tag objects such as accounts, contacts, or opportunities with keywords or labels for easier organization and retrieval. Users can then use these tags to quickly search and filter through their tagged objects, improving efficiency and productivity in managing customer relationships.

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14. What are the benefits of Object tagging feature with SAP CRM EhP1 ? (2 answers)

Explanation

The object tagging feature in SAP CRM EhP1 is beneficial because it not only enhances usability but also serves as a powerful tool for search optimization. By using object tagging, users can combine internal and external data and services, making it easier to find relevant information. Additionally, object tagging is more advantageous for search optimization compared to the traditional navigation bar, providing a more efficient way to navigate and search for specific objects.

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15. What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?

Explanation

Web Mashup Functionality in SAP CRM 7.0 EhP1 allows customers and partners to easily define new content that combines data and services from internal and external sources. This means that users can integrate and display information from various sources in a single view, enhancing the functionality and usability of the CRM system. By combining data and services from different sources, users can access and analyze information more efficiently, leading to better decision-making and improved customer service. This functionality also enables the creation of personalized and customized views, tailored to specific user needs and preferences.

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16. What is the benefit of integrating Savo with SAP CRM Sales Opportunity  in SAP CRM 7.0 EhP1 ?

Explanation

The integration of Savo with SAP CRM Sales Opportunity in SAP CRM 7.0 EhP1 provides sales representatives with perfect support in closing deals. This means that by integrating these two systems, sales representatives will have access to tools and resources that will help them effectively navigate the sales process and increase their chances of successfully closing deals.

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17. Which of the following EhP1 WEB UI deliveres end-user and power-user focused features ? (3 answers)

Explanation

The correct answer is Enhanced Extensibility, Tile Layout Personalization, and Code-free Dashboards. These three options deliver end-user and power-user focused features in the EhP1 WEB UI. Enhanced Extensibility allows users to customize and extend the functionality of the UI. Tile Layout Personalization enables users to personalize the layout of their dashboard tiles. Code-free Dashboards allows users to create dashboards without the need for coding, making it easier for both end-users and power-users to create and customize their dashboards.

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18. What are the following solution is offered by SAP with Vendavo Integration ?

Explanation

SAP offers Price Margin Management as a solution with Vendavo Integration. This solution helps in managing and optimizing pricing strategies to improve margins. It allows businesses to analyze pricing data, identify pricing opportunities, and make data-driven pricing decisions. By integrating with Vendavo, SAP enables businesses to effectively manage and control their price margins, ultimately leading to increased profitability.

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19. Which  type of view is not available in the enhanced Marketing Calendar Interface ?

Explanation

The enhanced Marketing Calendar Interface does not include the List View. This means that users cannot view their marketing activities in a simple list format. Instead, they can utilize other available views such as Cluster-Type View, Hierarchy View, and Type-Priority View to organize and visualize their marketing campaigns and activities.

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20. What are Object segementation in SAP CRM High volume segmentaion EhP1 ? (2 answers)

Explanation

Object segmentation in SAP CRM High volume segmentation EhP1 allows users to use specific object attributes to create target groups. Additionally, when selecting business partners, the objects assigned to them are stored within the target group.

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21. What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 answers)

Explanation

The tile layout feature in SAP CRM WEB UI EhP1 is used in the Interaction Center Agent role based on specific needs of this user group. It allows for the creation of a tile layout page with multiple tiles, where each tile can contain one or several assignment blocks. This feature is used to customize the layout and organization of information and tasks for Interaction Center Agents, enhancing their productivity and efficiency in their role.

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22. What is the benefit of integrating Business Object Xcelsius Dashboard within SAP CRM ? (2 answers)

Explanation

By integrating Business Object Xcelsius Dashboard within SAP CRM, users can create custom and role-based marketing performance dashboards. This allows them to tailor the dashboards to their specific needs and roles within the organization. Additionally, they can publish and share these dashboards with other SAP CRM users, promoting collaboration and enabling a more cohesive approach to marketing and customer management. This integration enhances responsiveness with activity streams, ensuring that users can stay updated and take immediate action based on real-time data and insights.

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23. What are the benefits of real time offer management (RTOM) with SAP CRM EhP1 ? (2 answers)

Explanation

Real-time offer management (RTOM) with SAP CRM EhP1 offers several benefits. Firstly, it enhances cross/up sell and retention during inbound and outbound interactions, allowing businesses to maximize their sales opportunities and retain customers. Additionally, it synchronizes and improves offering across all interaction channels, ensuring a consistent and seamless customer experience. By leveraging RTOM, businesses can effectively manage their administration, distribution, and consumption process, as well as enable channel partners to collaborate on business processes and manage product links.

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24. What are Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 ? (2 answers)

Explanation

The Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 allows users to set up sequential or parallel service processing with a visual graphical flow. This feature helps users follow a sequence while servicing customers, which is particularly important in highly regulated industries.

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25. What are the views available in Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics ? (2 answers)

Explanation

The correct answers are "Service request in" and "Service request category". These views are available in the Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics. The "Service request in" view allows users to see the service requests that are assigned to them or their team, while the "Service request category" view allows users to view the service requests categorized by different categories such as priority, status, or type. These views provide users with different perspectives and ways to analyze and manage service requests in the CRM system.

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  • Apr 19, 2024
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  • Apr 07, 2012
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Market Development Funds is integrated into following....
What is Relationship Segmentation for High Volume Segmentation SAP CRM...
In Marketing Funds Management EhP1 with channel marketing fund process...
Which of the following statement is true regarding EhP1 BP...
What is the benefit of central Shared Tools  with SAP CRM EhP1 ?
Which of these Option is not available in the new Marketing Calendar...
Which of the following EhP1 feature has integration with Google Maps ?
Complete the following process with respect to  Marketing fund...
What actions are available from the tag cloud tray in Object tagging...
Standard Sales Cycle Dashboard shows which of  the following ?...
What are the main features of marketing calendar with SAP CRM EhP1 ?...
Standard Pipeline Sourcing Dashboard shows which of the following ?...
What is the new feature introduced with WEB UI EhP1 in SAP CRM ?
What are the benefits of Object tagging feature with SAP CRM EhP1 ?...
What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?
What is the benefit of integrating Savo with SAP CRM Sales...
Which of the following EhP1 WEB UI deliveres end-user and power-user...
What are the following solution is offered by SAP with Vendavo...
Which  type of view is not available in the enhanced Marketing...
What are Object segementation in SAP CRM High volume segmentaion EhP1...
What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 answers)
What is the benefit of integrating Business Object Xcelsius Dashboard...
What are the benefits of real time offer management (RTOM) with SAP...
What are Checklists for Service Orders and Service Requests feature in...
What are the views available in Service request dashboard with SAP CRM...
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