SAP CRM Ehp - 1

25 Questions | Total Attempts: 81

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SAP CRM Ehp - 1

Questions and Answers
  • 1. 
    Standard Sales Cycle Dashboard shows which of  the following ? (2 answers)
    • A. 

      Average Sales Cycle

    • B. 

      Loss Reason for Sales Cycles Revenue

    • C. 

      Lost Revenue by Quarter

    • D. 

      Lost Revenue by Quarterly Revenues

  • 2. 
    Standard Pipeline Sourcing Dashboard shows which of the following ? (2 answers)
    • A. 

      Marketing Opportunities by Sources of Quarter

    • B. 

      Revenue Generation by Quarter

    • C. 

      New Opportunities by Quarter

    • D. 

      Revenue Generation by Quarterly Business Orders

  • 3. 
    What is the benefit of integrating Savo with SAP CRM Sales Opportunity  in SAP CRM 7.0 EhP1 ?
    • A. 

      It helps sales team collaboration in Rating and statistic function to identify the best results.

    • B. 

      It helps sales representatives getting perfect support in closing deals.

    • C. 

      The right tool for the right User Experience targeted conversations with buyers.

    • D. 

      It helps sales representatives & enables brand owners to increase the effectiveness.

  • 4. 
    What is the benefit of central Shared Tools  with SAP CRM EhP1 ?
    • A. 

      Share Tool enables you to share status indicator.

    • B. 

      Share Tool enables you to share Interactive Report Functionality links.

    • C. 

      Share Tool enables you to enhance Tile layout personalization.

    • D. 

      Share Tool enables you to share your Favorites, Reports, saved Searches, Tags with others users.

  • 5. 
    What are the main features of marketing calendar with SAP CRM EhP1 ? (2 answers)
    • A. 

      It allows you to create new Action Menu.

    • B. 

      It allows you to view marketing competitive address plan.

    • C. 

      You can overview all promotional events within a certain time range.

    • D. 

      It allows you to create new promotions or campaigns by creating a bar directly in the appropriate time range.

  • 6. 
    What is Relationship Segmentation for High Volume Segmentation SAP CRM EhP1 ?
    • A. 

      All the information is stored in one single group.

    • B. 

      All the information is stored in the target group contact person, organization, relationship.

    • C. 

      All the information is stored in Favorites.

    • D. 

      All the information is stored in Assigned Tags table.

  • 7. 
    Which of these Option is not available in the new Marketing Calendar Interface ?
    • A. 

      Worklist.

    • B. 

      Marketing Analysis.

    • C. 

      Accounts & Products.

    • D. 

      Marketing Performance.

  • 8. 
    Which  type of view is not available in the enhanced Marketing Calendar Interface ?
    • A. 

      List View.

    • B. 

      Cluster - Type View.

    • C. 

      Hierarchy View.

    • D. 

      Type - Priority View.

  • 9. 
    What are the benefits of real time offer management (RTOM) with SAP CRM EhP1 ? (2 answers)
    • A. 

      Supports and manages the administration, distribution, and consumption process.

    • B. 

      Enhance cross/up sell and retention during inbound and outbound interactions.

    • C. 

      It help partners collaborate business process, to enable channel partners managing products links.

    • D. 

      Synchronize and improve offering across all interaction channels.

  • 10. 
    What are Object segementation in SAP CRM High volume segmentaion EhP1 ? (2 answers)
    • A. 

      Object segmentation allows you to use certain object attributes to model target groups.

    • B. 

      Segmentation based on objects is only possible when the objects are not in SAP CRM.

    • C. 

      Object attributes are stored in the target group.

    • D. 

      Objects assigned to the selected business partners are saved with the target group.

  • 11. 
    In Marketing Funds Management EhP1 with channel marketing fund process which of the following positions are involved to execute the process ? (2 answers)
    • A. 

      Channel manager.

    • B. 

      Partner manager.

    • C. 

      Partner request manager.

    • D. 

      Partner execution manager.

  • 12. 
    What is the new feature introduced with WEB UI EhP1 in SAP CRM ?
    • A. 

      Object Tagging

    • B. 

      Power Users Administrators

    • C. 

      Embedded Rapid Application

    • D. 

      Enhanced Interaction Center Area

  • 13. 
    Which of the following EhP1 feature has integration with Google Maps ?
    • A. 

      Google Mashup Integration.

    • B. 

      Google Social Integration.

    • C. 

      Web Mashup Functionality.

    • D. 

      Google Networking Navigation.

  • 14. 
    What are the following solution is offered by SAP with Vendavo Integration ?
    • A. 

      Pricing Management

    • B. 

      Price Margin Management

    • C. 

      Conditional Price Management

    • D. 

      Vendavo Margin Management

  • 15. 
    Which of the following statement is true regarding EhP1 BP confirmation in call transfer scenario ?
    • A. 

      Calling customer will be confirmed from one agent when it is transferred from another agent.

    • B. 

      Customer calling will be confirmed by the IC manager.

    • C. 

      Customer calling will be confirmed by one agent only.

    • D. 

      Calling customer can be automatically confirmed when it is transferred from another agent.

  • 16. 
    What is Web Mashup Functionality in SAP CRM 7.0 EhP1 ?
    • A. 

      It allows customers and partner to easily define new content that combines data and services from internal and external sources.

    • B. 

      It allows to configure the mashup view via social network.

    • C. 

      It allows to Create Rapid Applications from Web Services.

    • D. 

      It allows to define mapping between Rapid Applications and exiting applications.

  • 17. 
    What are Checklists for Service Orders and Service Requests feature in SAP CRM 7.0 EhP1 ? (2 answers)
    • A. 

      You can Favorite the collection of direct links to predefined objects.

    • B. 

      You can Create a widget based on an URL or HTML/Java script.

    • C. 

      You can setup sequential or parallel service processing with a visual graphical flow.

    • D. 

      You can follow the sequence while servicing the customers in highly regulated industries.

  • 18. 
    What are the views available in Service request dashboard with SAP CRM 7.0 EhP1 Service Analytics ? (2 answers)
    • A. 

      Service request for

    • B. 

      Service request in

    • C. 

      Service request link

    • D. 

      Service request category

  • 19. 
    Which of the following EhP1 WEB UI deliveres end-user and power-user focused features ? (3 answers)
    • A. 

      Enhanced Extensibility

    • B. 

      Framework Documentation

    • C. 

      Tile Layout Personalization

    • D. 

      Code-free Dashboards

  • 20. 
    What are the benefits of Object tagging feature with SAP CRM EhP1 ? (2 answers)
    • A. 

      Object tagging feature is created for usability purposes but it is also a powerful tool for search optimization.

    • B. 

      Object tagging feature is used to Combine internal and external data and services.

    • C. 

      Object tagging is more advantageous to use in terms of Search Optimization against traditional navigation bar.

    • D. 

      Object tagging feature is used UI configuration and mapping.

  • 21. 
    What actions are available from the tag cloud tray in Object tagging EhP1 ?
    • A. 

      My Cloud, Search for, Search for Objects, Popular, My recent.

    • B. 

      My cloud, Search, My recent, New.

    • C. 

      Search, My cloud search, My recent, My cloud.

    • D. 

      Tag for cloud, My cloud, My recent cloud, My new cloud.

  • 22. 
    Complete the following process with respect to  Marketing fund process mnagement in EhP1 ?
    • A. 

      Partner Manager approve Budgets.

    • B. 

      Partner Manager enrolls to the MDF program & checks available Funds.

    • C. 

      Partner Manager does Marketing Analysis.

    • D. 

      Partner Manager enrolls MRF program.

  • 23. 
    Market Development Funds is integrated into following. complete the flow.
    • A. 

      SAP CRM Partner Channel Management, SAP Business Intelligence.

    • B. 

      SAP CRM, SAP BCM.

    • C. 

      SAP Server, SAP DB.

    • D. 

      SAP Server, SAp Business intelligence.

  • 24. 
    What is tile layout feature in SAP CRM WEB UI EhP1 ? (2 answers)
    • A. 

      Tile layout feature is used for specific needs to built templates.

    • B. 

      Tile layout feature is used in the Interaction Center Agent role based specific needs of this user group.

    • C. 

      Tile layout page consists of several tiles while every tile can contain one or several assignment blocks.

    • D. 

      Tile layout feature is used to Monitor the business with activity.

  • 25. 
    What is the benefit of integrating Business Object Xcelsius Dashboard within SAP CRM ? (2 answers)
    • A. 

      You can create custom and role based marketing performance dashboards.

    • B. 

      Enable customer-focused collaboration.

    • C. 

      You can publish and share dashboards with other SAP CRM users.

    • D. 

      Improve responsiveness with activity streams.

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