Salesman Knowledge

1.

When a customer is approaching your business, there are certain qualities you need to posess when speaking to them. Which below are the best?
- A.
  
  Aggressive, demanding, and overbearing
- B.
  
  Patient, positive, and informed
- C.
  
  Shy, robotic, and anxious
Correct Answer
B. Patient, positive, and informed

Explanation
When a customer is approaching your business, it is important to possess qualities that make them feel comfortable and valued. Being aggressive, demanding, and overbearing can intimidate the customer and create a negative experience. On the other hand, being patient allows you to listen to their needs and concerns, being positive creates a friendly and welcoming atmosphere, and being informed enables you to provide accurate and helpful information. These qualities contribute to a positive customer experience and can enhance customer satisfaction and loyalty.

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2.

Some mental traits of a good salesman are accuracy, alertness, imagination, initiative, observation, and self-confidence.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is true because accuracy is important for a salesman to provide correct information to customers, alertness helps them stay attentive and responsive during interactions, imagination allows them to think creatively and find unique solutions, initiative enables them to take proactive steps to meet customer needs, observation helps them understand customer behavior and preferences, and self-confidence allows them to present themselves and their products confidently. These mental traits contribute to the success of a salesman in building relationships, making sales, and meeting customer expectations.

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3.

Customers would rather deal with a hurried saleman, than a calm and collected one.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
This statement is false because customers generally prefer dealing with a calm and collected salesman rather than a hurried one. A calm and collected salesman is more likely to provide a better customer experience, listen to their needs, and offer appropriate solutions. On the other hand, a hurried salesman may come across as pushy, uninterested, and may not give enough attention to the customer's requirements. Therefore, it is incorrect to say that customers would rather deal with a hurried salesman.

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4.

What is a salesman's main focus?
- A.
  
  The work environment
- B.
  
  How crowded his or her business is
- C.
  
  Customers
Correct Answer
C. Customers

Explanation
A salesman's main focus is on customers. Salespeople are primarily responsible for building relationships with customers, understanding their needs, and providing them with products or services that meet those needs. They strive to create a positive customer experience and ensure customer satisfaction. By focusing on customers, salespeople can increase sales, build loyalty, and generate repeat business.

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5.

As a salesman, are you expected by the customer to be honest and reliable?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
As a salesman, it is expected by the customer that you are honest and reliable. This is because trust is a crucial factor in any business relationship, and customers want to feel confident that they are making the right decision by purchasing a product or service. Being honest and reliable helps to build trust with customers, and it increases the likelihood of repeat business and positive word-of-mouth recommendations. Therefore, it is important for a salesman to uphold these qualities in order to maintain a good reputation and succeed in their role.

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6.

A salesman should have a good understanding of the products they are selling.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
It is important for a salesman to have a good understanding of the products they are selling in order to effectively communicate the features and benefits to potential customers. This knowledge helps build trust and credibility, as the salesman can confidently answer any questions or concerns the customers may have. Additionally, a good understanding of the products allows the salesman to identify the needs and preferences of the customers and recommend the most suitable products. Ultimately, this knowledge enhances the salesman's ability to make successful sales.

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7.

What would be an unwanted mistake a salesman could make when dealing with a customer?
- A.
  
  Forgetting to smile
- B.
  
  Unable to make a customer buy something
- C.
  
  Inability to answer a question about the product
Correct Answer
C. Inability to answer a question about the product

Explanation
One unwanted mistake a salesman could make when dealing with a customer is the inability to answer a question about the product. This is because customers rely on salespeople to provide them with accurate and helpful information about the product they are interested in purchasing. If a salesman is unable to answer a question, it can lead to a loss of trust and confidence in the salesperson and the product, potentially resulting in the customer deciding not to make a purchase.

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8.

A salesman should not only promote the positive aspects of the products, but the negative also.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
A salesman should not only promote the positive aspects of the products, but the negative also. False. This statement is incorrect. A salesman's role is to highlight the positive aspects of the products to attract customers and make sales. While it is important to be honest about any potential drawbacks or limitations, focusing primarily on the negative aspects would be counterproductive and may discourage customers from making a purchase.

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9.

What are a few physical traits a proper salesman should have?
- A.
  
  Smiling
- B.
  
  Laughing
- C.
  
  Posture
- D.
  
  Good health
- E.
  
  Unattractiveness
- F.
  
  Confidence
Correct Answer(s)
A. Smiling
B. Laughing
C. Posture
D. Good health
F. Confidence

Explanation
A proper salesman should have a few physical traits that can help them succeed in their role. Smiling and laughing can create a positive and friendly atmosphere, making customers feel more comfortable and open to making a purchase. Good posture portrays confidence and professionalism, which can also positively influence customers' perception of the salesman. Good health is important as it reflects vitality and energy, allowing the salesman to be more active and engaged with customers. Confidence is crucial in sales as it instills trust and credibility in the salesman, making customers more likely to believe in the product or service being offered. Unattractiveness is not listed as a physical trait a proper salesman should have, as it does not directly impact their ability to effectively sell products or services.

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10.

In your own words, please explain your view and idea of a good, proper salesman.

Salesman Knowledge

When a customer is approaching your business, there are certain qualities you need to posess when speaking to them. Which below are the best?

Some mental traits of a good salesman are accuracy, alertness, imagination, initiative, observation, and self-confidence.

Customers would rather deal with a hurried saleman, than a calm and collected one.

What is a salesman's main focus?

As a salesman, are you expected by the customer to be honest and reliable?

A salesman should have a good understanding of the products they are selling.

What would be an unwanted mistake a salesman could make when dealing with a customer?

A salesman should not only promote the positive aspects of the products, but the negative also.

What are a few physical traits a proper salesman should have?

In your own words, please explain your view and idea of a good, proper salesman.