Marketing Quiz: Principles Of Professional Salesmanship!

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  • 1/50 Questions

    A good salesman must always know about the price, discount and promotions that this company offers.

    • True
    • False
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About This Quiz

This Marketing Quiz titled 'Principles Of Professional Salesmanship' assesses a salesman's product knowledge and its impact on sales effectiveness. It evaluates how well salespeople understand their products, enhancing their confidence and impression-making ability in sales scenarios.

Marketing Quiz: Principles Of Professional Salesmanship! - Quiz

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  • 2. 

    Does companies also give seminars and orientation about the product?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Companies often provide seminars and orientations to educate their employees and customers about their products. These sessions help individuals understand the features, benefits, and usage of the product, enabling them to make informed decisions and effectively utilize the product. These seminars and orientations can be conducted internally for employees or externally for customers, ensuring that everyone has a comprehensive understanding of the product.

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  • 3. 

    When a salesman tells a prospect about the year the company started, he talks about the company's history.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given answer is true because when a salesman mentions the year the company started, it is a reference to the past and the establishment of the company. This information is part of the company's history and provides a sense of longevity and experience, which can be used as a selling point to create trust and credibility with the prospect.

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  • 4. 

    A prospect also cares about the reputation and background about the company who he buys a product.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A prospect's concern for the reputation and background of a company before buying a product is a valid point. This is because a company's reputation and background can provide insights into its trustworthiness, quality of products or services, and overall customer satisfaction. A prospect may want to ensure that they are purchasing from a reputable and reliable company to avoid any potential risks or disappointments.

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  • 5. 

    The most hotheaded sometimes is the argumentative.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that among a group of people, those who are most prone to getting angry or heated in discussions are often the ones who are also argumentative. This implies a correlation between being hotheaded and being argumentative. Therefore, the correct answer is true.

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  • 6. 

    Knowledge of the product makes the salesman ___________.

    • Respect.

    • Confident.

    • Famous.

    Correct Answer
    A. Confident.
    Explanation
    When a salesman has knowledge of the product they are selling, it gives them a sense of confidence. This confidence comes from being able to effectively communicate the features and benefits of the product to potential customers. When a salesman is confident in their knowledge, they are more likely to build trust with customers and close sales successfully. Therefore, having knowledge of the product makes the salesman confident.

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  • 7. 

    When a prospect buys branded, expensive products, he/she is thinking about self - image.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When a prospect buys branded, expensive products, it is often because they are concerned about their self-image. They may want to project a certain image to others or feel a sense of status and prestige by owning these products. This behavior is commonly observed in individuals who prioritize their self-image and use material possessions to enhance their perceived social status.

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  • 8. 

    Which of the folllowing is the most important on why research is done concerning the product?

    • It reveals feedback and reviews from customers about the product

    • It is the most important to prospects and consumers

    • It is not important for the prospects

    Correct Answer
    A. It reveals feedback and reviews from customers about the product
    Explanation
    Research is done concerning the product to reveal feedback and reviews from customers about the product. This is important because it provides valuable insights into the customer's experience with the product, helping the company understand its strengths and weaknesses. By gathering feedback and reviews, the company can make necessary improvements, address customer concerns, and enhance the overall quality of the product. Additionally, this information is crucial for prospects and consumers as it helps them make informed decisions about whether or not to purchase the product.

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  • 9. 

    Impluse and urges means that a person's buying decision is influenced when he sees a product and liked it.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement suggests that when a person sees a product and likes it, their buying decision is influenced by their impulses and urges. This implies that their decision-making process is driven by immediate desires and emotions rather than rational thinking or careful consideration. Therefore, the correct answer is true.

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  • 10. 

    ________ is looking for economy and is always waiting for discounts and promo before buying.

    • Inteliigent type

    • Bargain hunter type

    • Argumentative type

    Correct Answer
    A. Bargain hunter type
    Explanation
    This individual is described as someone who seeks economy and waits for discounts and promotions before making a purchase. This behavior aligns with the characteristics of a "Bargain hunter type" as they prioritize finding the best deals and saving money.

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  • 11. 

    A salesman's knowledge of the things or services he or she is selling is known as ________.

    • Knowing the product

    • Knowing the prospect

    • Knowing the company

    Correct Answer
    A. Knowing the product
    Explanation
    The term "Knowing the product" refers to a salesman's understanding and familiarity with the things or services that they are selling. This knowledge enables the salesman to effectively communicate the features, benefits, and value of the product to potential customers. By having a deep understanding of the product, the salesman can address customer inquiries, provide accurate information, and build trust and confidence in their ability to meet the customer's needs.

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  • 12. 

    An intelligent salesman who knows and can explain his product very well to the prospect will always leave a ___________.

    • Drives away prospects

    • Pogi points

    • First impression

    Correct Answer
    A. First impression
    Explanation
    An intelligent salesman who knows and can explain his product very well to the prospect will always leave a strong first impression. This is because his knowledge and ability to effectively communicate the product's features and benefits will showcase his expertise and professionalism. A strong first impression can greatly influence the prospect's perception of the salesman and increase the likelihood of a successful sales interaction.

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  • 13. 

    People who would want to shop around first before deciding to buy is the competitive type.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement suggests that individuals who prefer to explore different options and compare prices before making a purchase are considered to have a competitive nature. They are likely motivated by the desire to find the best deal or to ensure they are getting the most value for their money. This behavior aligns with the characteristics typically associated with a competitive mindset.

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  • 14. 

    Why is it important for a salesman to know the quality  and performance of a product?

    • Customers does not care about the quality

    • It is the most important to prospects and consumers

    • Customers just want to know the quality

    Correct Answer
    A. It is the most important to prospects and consumers
    Explanation
    Knowing the quality and performance of a product is important for a salesman because it is the most important aspect for prospects and consumers. When selling a product, customers want to know that they are getting a high-quality product that will perform well. By having a deep understanding of the product's quality and performance, the salesman can effectively communicate its value to potential customers, address any concerns or doubts they may have, and ultimately increase the chances of making a sale.

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  • 15. 

    Which of the following is the main reason why a product clinic and demonstration are done?

    • It gathers prospects to know about the product

    • It shows prospects how to use the product and demonstrate its quality and durability

    • It launches new products to the market

    Correct Answer
    A. It shows prospects how to use the product and demonstrate its quality and durability
    Explanation
    Product clinics and demonstrations are done to show prospects how to use the product and demonstrate its quality and durability. This helps potential customers understand the features and benefits of the product, and how it can meet their needs. By showcasing the product in action, prospects can see firsthand how it works and its performance, which can increase their confidence in making a purchase. Additionally, these demonstrations can also address any concerns or questions that prospects may have, further enhancing their understanding and interest in the product.

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  • 16. 

    Jose Dela Cruz is selling sports shoe over the years.  He always tell prospects about how the company was founded, the people working in the company and how the company has developed over the years.  What information that Jose is telling his prospects?

    • Physical structure and modern features of the company

    • Production methods employed by the company

    • The history and development of the company

    • The industry itself where the company belong

    Correct Answer
    A. The history and development of the company
    Explanation
    Jose is telling his prospects about the history and development of the company. He is sharing information about how the company was founded, the people working in the company, and how the company has developed over the years. This helps to establish the credibility and reputation of the company in the minds of the prospects.

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  • 17. 

    How does discounts increase the chances of sales?

    • It entices customers to buy because of lowered price

    • It does create an interest to the prospects

    • It does increase the volume of sales

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Discounts increase the chances of sales because they entice customers to buy by offering a lowered price. This creates an interest in the prospects and encourages them to make a purchase. Additionally, discounts can increase the volume of sales as customers are more likely to buy when they perceive a good deal. Therefore, all of the above options explain how discounts can increase the chances of sales.

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  • 18. 

    Which of the following that matters to the prospect when considering buying a product?

    • Quality and performance of the product

    • Value and benefits they can get from the product

    • Discounts and gifts given

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The prospect considers all of the mentioned factors when considering buying a product. They are concerned about the quality and performance of the product to ensure it meets their standards. They also consider the value and benefits they can derive from the product, as they want to ensure it is worth the investment. Additionally, discounts and gifts given can influence their decision as it adds extra value to the purchase. Therefore, all of these factors matter to the prospect when considering buying a product.

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  • 19. 

    How important is feedback from customers and prospects about the product?

    • It gives the company publicity and marketability

    • It creates a salable product

    • It give companies the chance to improve their product

    Correct Answer
    A. It give companies the chance to improve their product
    Explanation
    Feedback from customers and prospects about the product is important because it gives companies the opportunity to improve their product. By listening to the opinions and suggestions of customers, companies can identify areas of improvement and make necessary changes to enhance the product's quality and features. This feedback helps companies understand the needs and preferences of their target market, ensuring that the product meets customer expectations. Ultimately, by incorporating customer feedback into product development, companies can increase customer satisfaction and loyalty, leading to long-term success and growth.

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  • 20. 

    What is the main reason why a salesman must know the financial and personnel aspect of the company?

    • To prove that a company can have more personnel

    • To prove that the company is sound, solvent and most certain to continue business

    • To increase the salary of good performing salesmen

    Correct Answer
    A. To prove that the company is sound, solvent and most certain to continue business
    Explanation
    A salesman must know the financial and personnel aspect of the company in order to prove that the company is sound, solvent, and most certain to continue business. This knowledge allows the salesman to instill confidence in potential customers, as they can assure them that the company is financially stable and will be able to fulfill its commitments. Additionally, understanding the personnel aspect of the company helps the salesman to build relationships with key individuals within the organization, which can lead to better collaboration and support in closing deals.

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  • 21. 

    Which of the following is the main reason why a salesman needs to know the particular need of a prospect?

    • He can concentrate on the presentation to keep a prospects interest

    • He can focus his presentation on the features that is most important to the prospect

    • He can create a good relationship with the prospect

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    A salesman needs to know the particular needs of a prospect for several reasons. Firstly, by knowing the prospect's needs, the salesman can concentrate on the presentation in a way that keeps the prospect interested and engaged. Secondly, understanding the prospect's needs allows the salesman to tailor the presentation and focus on the features that are most important to the prospect, increasing the chances of making a sale. Lastly, by demonstrating an understanding of the prospect's needs, the salesman can build a good relationship with the prospect, establishing trust and rapport. Therefore, all of the above reasons are important for a salesman to know the particular needs of a prospect.

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  • 22. 

    For a salesman to get a favorable action from his sales presentation and dramatization, he must build a good relationship with his prospect.  This can be achieved by _____________.

    • Knowing the product

    • Knowing the company

    • Knowing the prospect

    Correct Answer
    A. Knowing the prospect
    Explanation
    To get a favorable action from his sales presentation and dramatization, a salesman must build a good relationship with his prospect. This can be achieved by knowing the prospect. By understanding the needs, preferences, and interests of the prospect, the salesman can tailor his presentation to address their specific concerns and demonstrate how the product or service can meet their requirements. This personalized approach helps to establish trust and rapport, increasing the likelihood of a positive outcome in the sales process.

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  • 23. 

    "Xavier Golf Estates is a pretigious, known-for-the-rich subdivision in  the city.  It has world class amenities and of course, a Golf course around the neighborhood.  Pepe just moved-in in the village and because he is new, he doesn't have any friends.  Regularly he sees his neighbors' playing golf.  He thought of buying a golf equipment too so that he can enter the circle of golfing friends in the village." - What reason that influenced Jose in buying a Golf equipment?

    • Impulses and basic urges

    • Self image

    • The need for social acceptance

    Correct Answer
    A. The need for social acceptance
    Explanation
    The reason that influenced Jose in buying a Golf equipment is the need for social acceptance. Jose wants to fit in and make friends with his neighbors who regularly play golf. He believes that by buying golf equipment, he will be able to enter the circle of golfing friends in the village and be accepted by them.

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  • 24. 

    Why is it important to the know the prospect?

    • The prospect's background is vital in selling the product

    • To get the number of the prospect in order to contact him for future deals.

    • So that the prospect can ask question to the salesman.

    Correct Answer
    A. The prospect's background is vital in selling the product
    Explanation
    Knowing the prospect's background is important in selling the product because it allows the salesperson to tailor their approach and pitch to the specific needs, preferences, and interests of the prospect. Understanding their background helps the salesperson identify potential pain points that the product can address, highlight relevant features and benefits, and establish a connection with the prospect. This knowledge enables the salesperson to effectively address any objections or concerns the prospect may have, increasing the likelihood of a successful sale.

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  • 25. 

    Why customers are emotional and sometimes react rationally about the product they buy?

    • Because the price of the product is very high

    • Because they value much the product they buy

    • Because they don't trust the salesman

    Correct Answer
    A. Because they value much the product they buy
    Explanation
    Customers are emotional and sometimes react rationally about the product they buy because they value the product greatly. When customers place a high value on a product, they become emotionally invested in it. This emotional attachment can lead to strong reactions, both positive and negative, when it comes to their experience with the product. They may feel a sense of pride and satisfaction when the product meets or exceeds their expectations, or they may feel disappointment and frustration if it falls short. Ultimately, their emotional connection to the product influences their reactions and behavior.

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  • 26. 

    "Because Jose's neighbors are saying that the performance of Kawasaki motorcycles when it comes to fuel efficiency is better than Honda, he decided to buy the Kawasaki." - What did influence Jose in his buying decision?

    • Past experiences

    • Hearsay experience

    • Through research and news

    Correct Answer
    A. Hearsay experience
    Explanation
    Jose's decision to buy the Kawasaki motorcycle was influenced by hearsay experience. This means that he relied on the opinions and information provided by his neighbors, who claimed that Kawasaki motorcycles have better fuel efficiency compared to Honda. Instead of conducting his own research or relying on past experiences, Jose trusted the hearsay experience of his neighbors, which ultimately influenced his buying decision.

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  • 27. 

    The prospect asked Jose, the salesman why the product he is selling is pricey.  Jose then overcame the prospect's worry about it by explaining the manufacturing process done on the product.  Jose then discussed about the matrials used, how it was made and its durability and quality that would satisfy the customer who buys it.  What information tha Jose is telling the prospect?

    • Physical structure and modern features of the company

    • Production methods employed by the company

    • The history and development of the company

    • The industry itself where the company belong

    Correct Answer
    A. Production methods employed by the company
    Explanation
    Jose is providing information about the production methods employed by the company. He explains the manufacturing process, materials used, and highlights the durability and quality of the product. This information addresses the prospect's concern about the product being pricey, as it demonstrates the value and effort put into its production.

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  • 28. 

    A type of prospect that is exposed to and aware of the product he is interested with is referred to as ______.

    • Open-minded type

    • Bargain Hunter type

    • Open-minded type

    • Intelligent type

    • Argumentative Type

    • Competitive type

    Correct Answer
    A. Intelligent type
    Explanation
    An intelligent type of prospect is one who is knowledgeable about and familiar with the product they are interested in. They have done their research and have a good understanding of the features, benefits, and potential drawbacks of the product. This type of prospect is likely to ask insightful questions and engage in meaningful discussions about the product. They are more likely to make an informed decision and are often seen as a valuable customer.

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  • 29. 

    Customers are always curious changes done in the product.  A salesman must alwasy know the updates of the product.

    • Manufacturing operations related to the product

    • Quality and performance of the product

    • Improvements made in the product

    • History, growth and development of the product

    Correct Answer
    A. Improvements made in the product
    Explanation
    Customers are always curious about any improvements made in the product. They want to know if any new features or enhancements have been added that could benefit them. As a salesman, it is important to stay updated on these improvements so that they can effectively communicate them to the customers. This knowledge will help build trust and confidence in the product, ultimately leading to increased sales.

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  • 30. 

    A meticulous prospect does not care about how a product is manufactured as long as it is branded.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is false because a meticulous prospect is someone who pays great attention to detail and is very careful and precise in their decision-making process. Therefore, it is unlikely that they would not care about how a product is manufactured, as they would want to ensure that it meets their high standards and requirements, regardless of whether it is branded or not.

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  • 31. 

    An activity where products are demostrated to the public.

    • Product clinics and demonstrations

    • Company bulletins and publications

    • Company advertising

    Correct Answer
    A. Product clinics and demonstrations
    Explanation
    Product clinics and demonstrations are an activity where products are showcased and presented to the public. This could involve giving live demonstrations, providing hands-on experiences, or explaining the features and benefits of the products. It allows the public to see the products in action and understand how they work. This activity helps create awareness, generate interest, and build trust among potential customers. It also provides an opportunity for the company to gather feedback and address any questions or concerns the public may have.

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  • 32. 

    Why do prospects buy?

    • To make him famous

    • To increase status needs

    • Satisfy needs and wants

    • None of the above

    Correct Answer
    A. Satisfy needs and wants
    Explanation
    Prospects buy in order to satisfy their needs and wants. This is a fundamental reason why individuals make purchasing decisions. Needs refer to the basic requirements for survival, such as food, shelter, and clothing. Wants, on the other hand, are desires that go beyond basic necessities and are driven by personal preferences and aspirations. When prospects perceive that a product or service can fulfill their needs or desires, they are more likely to make a purchase. Therefore, satisfying needs and wants is a key motivation for prospects to buy.

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  • 33. 

    You will know that a prospect is slow-thinking type because ______________.

    • He is indecisive.

    • He spends time evaluating the sales proposal.

    • He needs somebody else's assistance before placing an order.

    • He is exposed to and aware of the product.

    Correct Answer(s)
    A. He is indecisive.
    A. He spends time evaluating the sales proposal.
    A. He needs somebody else's assistance before placing an order.
    Explanation
    A prospect being slow-thinking type can be identified by several factors. Firstly, their indecisiveness indicates that they take longer to make decisions and may require more time to evaluate options. Secondly, if they spend time evaluating the sales proposal, it suggests that they carefully analyze the details and consider all aspects before making a decision. Lastly, if they need somebody else's assistance before placing an order, it implies that they rely on others for guidance and validation. These traits collectively indicate that the prospect has a slower thinking process compared to others.

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  • 34. 

    _______is the combination of a feature and meaningful benefit statement. 

    • Selling Proposition

    • Salesmanship

    • Selling Point

    • All of the above

    Correct Answer
    A. Selling Point
    Explanation
    A selling point refers to the combination of a feature and a meaningful benefit statement. It is a specific aspect of a product or service that highlights its value and convinces potential customers to make a purchase. By emphasizing the benefits that the feature provides, a selling point effectively communicates the value proposition to the target audience, making it a crucial element in marketing and sales strategies.

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  • 35. 

    After the salesman discussed to his prospects about the history of the company, he/she then talks about the latest development of the company when it comes to expansions, branches and international markets.  What information did the salesman shared to the prospect?

    • Physical structure and modern features of the company

    • Production methods employed by the company

    • The history and development of the company

    • The industry itself where the company belong

    Correct Answer
    A. Physical structure and modern features of the company
    Explanation
    The salesman shared information about the physical structure and modern features of the company. This includes details about the company's expansions, branches, and international markets, which are indicators of its physical presence and growth. The discussion about the history and development of the company may have provided context for understanding its current physical structure and modern features. However, the main focus of the conversation was on the company's physical attributes rather than its production methods or the industry it belongs to.

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  • 36. 

    The most important value a salesman must develop in order to sell the product well is having ________ in his product.

    • Respect

    • Trust

    • Faith

    Correct Answer
    A. Faith
    Explanation
    A salesman must have faith in his product in order to sell it well. This means that he believes in the quality and effectiveness of the product and is confident in its ability to meet the customer's needs. When a salesman has faith in the product, it shows in his enthusiasm and conviction, which can help build trust and credibility with the customer. This can ultimately lead to a successful sale and customer satisfaction.

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  • 37. 

    The most easy to deal with prospect is the ________ because ________.

    • Open-minded type

    • Intelligent Type

    • Because he tried to understand the salesman

    • Because he wants to think first before he buys

    Correct Answer(s)
    A. Open-minded type
    A. Because he tried to understand the salesman
    Explanation
    The open-minded type is the most easy to deal with prospect because he tried to understand the salesman. This suggests that the open-minded type is willing to listen and consider the salesman's pitch, making the interaction smoother and more productive. Additionally, by trying to understand the salesman, the open-minded type is showing a level of receptiveness and willingness to engage in a conversation, which can lead to a more positive outcome.

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  • 38. 

    "Pepe bought a new Iphone, even it is beyond his budget.  Pepe's  colleagues and customers also use an iPhone.  He feels that in order to socialize with them, he must also have that kind of gadget." 

    • Improving self image

    • His past experiences

    • Hearsay experience

    • Status needs

    • Product image

    Correct Answer
    A. Improving self image
    Explanation
    The explanation for the correct answer, "Improving self image," is that Pepe bought a new iPhone because he wants to improve his self-image. He feels that by having the same gadget as his colleagues and customers, he will be able to socialize with them better and fit in. This suggests that Pepe believes owning an iPhone will enhance his image and status among his peers, indicating a desire to improve his self-image.

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  • 39. 

    Which of the following are the reasons why a salesman must know his product?

    • To pass the company exam

    • To clear out the doubts in the mind of the prospect

    • To emphasize the features of the product that might satisfy the prospect

    Correct Answer(s)
    A. To clear out the doubts in the mind of the prospect
    A. To emphasize the features of the product that might satisfy the prospect
    Explanation
    A salesman must know his product in order to clear out the doubts in the mind of the prospect. This is important because if the salesman is not knowledgeable about the product, they will not be able to provide accurate and reliable information to address any concerns or questions the prospect may have. Additionally, knowing the product allows the salesman to emphasize the features that might satisfy the prospect. By highlighting the benefits and advantages of the product, the salesman can effectively convince the prospect of its value and encourage them to make a purchase.

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  • 40. 

    The prospect becomes ___________ if he feels the salesman is interested in him/her.

    • Interested in buying the product

    • Willing to share his/her interest

    • Curious more about the product

    Correct Answer
    A. Willing to share his/her interest
    Explanation
    When a prospect feels that a salesman is interested in him/her, they are more likely to be willing to share their interest. This means that they are more likely to open up about their needs, wants, and preferences, which can help the salesman understand their specific requirements and tailor their pitch accordingly. By showing genuine interest in the prospect, the salesman can build trust and rapport, making the prospect more comfortable and willing to engage in a conversation about their interest in the product.

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  • 41. 

    Which of the following advatages would a salesman gain if he/she knows the product very well?

    • Knowledge of the product creates first impression

    • A knowledgeable salesman can demonstrate effectively

    • It makes a salesman look better and famous

    • A salesman can answer every question the prospect might ask

    Correct Answer(s)
    A. Knowledge of the product creates first impression
    A. A knowledgeable salesman can demonstrate effectively
    A. A salesman can answer every question the prospect might ask
    Explanation
    A salesman who knows the product very well would gain several advantages. Firstly, knowledge of the product creates a good first impression on the prospect, as it shows professionalism and expertise. Secondly, a knowledgeable salesman can effectively demonstrate the product's features and benefits, making it easier to convince the prospect to make a purchase. Lastly, being well-informed about the product allows the salesman to confidently answer any questions the prospect might have, building trust and increasing the chances of closing the sale.

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  • 42. 

    The ingredients and materials of the product would always make prospects curious about.  They are interested in the quality of the product.

    • Manufacturing operations related to the product

    • Quality and performance of the product

    • Improvements made in the product

    • History, growth and development of the product

    Correct Answer
    A. Manufacturing operations related to the product
    Explanation
    Prospects are always curious about the manufacturing operations related to the product because it gives them insights into how the product is made. They want to know if the manufacturing processes are efficient, if the product is made with high-quality materials, and if the production methods align with their values and expectations. Understanding the manufacturing operations helps prospects assess the overall quality and performance of the product, which is an important factor in their decision-making process. Additionally, knowledge about the manufacturing operations can also provide insights into any improvements made in the product over time and the history, growth, and development of the product.

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  • 43. 

    ___________ refers to its conceptualization , production an launching.

    • Manufacturing operations related to the product

    • Quality and performance of the product

    • Improvements made in the product

    • History, growth and development of the product

    Correct Answer
    A. History, growth and development of the product
    Explanation
    The answer "History, growth and development of the product" refers to the understanding and documentation of the product's past, its evolution over time, and its overall progress and advancement. This includes factors such as the product's inception, any significant milestones or achievements, and its overall trajectory in terms of growth and development. It is important to study and analyze the history, growth, and development of a product to gain insights into its success, failures, and potential future improvements.

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  • 44. 

    ___________ are those which direct our responses to objects in our environment.

    • Influence

    • Motives

    • Urge

    Correct Answer
    A. Motives
    Explanation
    Motives are the internal psychological factors that drive and direct our responses to objects in our environment. They are the underlying desires, needs, and goals that shape our behavior and guide us towards certain actions or outcomes. Motives can include basic physiological needs like hunger or thirst, as well as higher-level needs such as achievement, affiliation, or power. These motives can influence our thoughts, emotions, and actions, ultimately determining how we interact with and respond to the world around us.

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  • 45. 

    A prospect sometimes is helpless in making buying decisions.  If the salesman knows the product very well, which of the following knowledge of the product may help the prospect?

    • Speed up his decision in buying the product

    • Educate the prospect about the product

    • Help market the product

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    If the salesman knows the product very well, it can help the prospect in multiple ways. Educating the prospect about the product will provide them with the necessary information to make an informed buying decision. Speeding up their decision-making process can be beneficial as it reduces the time and effort required by the prospect. Additionally, the salesman can help market the product by highlighting its features, benefits, and value proposition, which can further influence the prospect's buying decision. Therefore, all of the above knowledge of the product can help the prospect.

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  • 46. 

    How important for a salesman's knowledge of the company of the product he is selling when a prospect is thorn between two competing brands?

    • The salesman can give the prospect with accurate information needed about the product

    • The salesman can explain accurately the marketing programs created by the company for the product

    • The salesman can accurate explain the company's manufacturing strategies and its maintenance to quality on the products

    Correct Answer(s)
    A. The salesman can give the prospect with accurate information needed about the product
    A. The salesman can explain accurately the marketing programs created by the company for the product
    A. The salesman can accurate explain the company's manufacturing strategies and its maintenance to quality on the products
    Explanation
    In a situation where a prospect is torn between two competing brands, the salesman's knowledge of the company and the product is crucial. By having accurate information about the product, the salesman can provide the prospect with the necessary details and specifications to make an informed decision. Additionally, the salesman's ability to accurately explain the marketing programs created by the company for the product can showcase the brand's unique selling points and advantages. Furthermore, the salesman's understanding of the company's manufacturing strategies and commitment to quality can instill confidence in the prospect regarding the product's reliability and durability.

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  • 47. 

    The starting point that a salesman needs to know about a company is  _________.

    • Physical structure and modern features of the company

    • Production methods employed by the company

    • The history and development of the company

    • The industry itself where the company belong

    Correct Answer
    A. The industry itself where the company belong
    Explanation
    To effectively sell a product or service, a salesman needs to have a good understanding of the industry in which the company operates. This knowledge helps the salesman to tailor their pitch, highlight the company's unique selling points, and address the specific needs and challenges of customers within that industry. By knowing the industry, the salesman can position the company's offerings in a way that resonates with potential customers and increases the chances of making a successful sale.

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  • 48. 

    "Honda Motors started creating motor engines in 1929.  Since then, they are the most successfull Asian motor brand and is number 1 in sales for the past 10 years in the Asian market.  Its production follows a very high standard, high quality procedure, which is evident in their modern, high-tech manufacturing facilities.  The company's aftersales and customer support is also world-class.  Service centers that specialized in Honda products are available in almost every corner of your area.  Damage parts? No problem.  Service centers can provide you to replace broken parts." - What information does this story give to the prospect?

    • History and development

    • Service and distribution

    • Physical structure and modern features

    • Production methods

    Correct Answer(s)
    A. History and development
    A. Service and distribution
    A. Physical structure and modern features
    A. Production methods
    Explanation
    The story provides information about Honda Motors' history and development, as it mentions that they started creating motor engines in 1929 and have been the most successful Asian motor brand. It also highlights their service and distribution, stating that they have world-class aftersales and customer support, with service centers available in almost every corner. Additionally, it mentions their high standard and high-quality production methods, as well as their modern and high-tech manufacturing facilities, showcasing their physical structure and modern features.

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  • 49. 

    "Just do it! This is the famous Nike swosh battle cry in which Jose feels is related to him.  Jose is an MVP varsity of a pretigious school and feels that an MVP should buy the best, well-known shoes out there!  As an athlete for many years, Nike has given Jose good results before and the shoes is instrumental in his performances in every game."  -  What reason might Jose have in his buying decision?

    • Status needs

    • Image of the product

    • His past experiences

    Correct Answer(s)
    A. Status needs
    A. Image of the product
    A. His past experiences
    Explanation
    Jose may have several reasons for his buying decision. Firstly, he may have status needs, as he wants to be associated with a prestigious brand like Nike and wants to show off his MVP status by buying the best and well-known shoes. Secondly, the image of the product may be important to him, as he wants to be seen as a successful and stylish athlete. Lastly, his past experiences with Nike may have been positive, as the shoes have given him good results in his performances, making him trust the brand and its products.

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Quiz Review Timeline (Updated): May 22, 2024 +

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  • Current Version
  • May 22, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 01, 2012
    Quiz Created by
    Anthzila
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