This quiz titled '03 TPS - TEMPE CDJR' assesses tactical phone skills essential for effective salesmanship. It covers smiling during calls, avoiding negative responses, and correct prospecting techniques. Key for sales professionals aiming to enhance client interaction over the phone.
Smile when talking
Never read from a script
Never speak in monotone
Adjust your tempo to that of the client
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True
False
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Never ask a question that can be answered no
Ask open ended questions
Quickly, to ensure you make your point
None of these
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True
False
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Demonstrate a vehicle
Approach clientele
Sell
Prospect
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Client Perspective Prompt
Power Prospect Quarterly
Response Module
Testimonial Evidence of Character
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Friends and family
Auto body and repair shops
Insurance agents
All of these
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True
False
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To call you back
Personal questions
For referrals
How they were treated during their purchase
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Personality
Preparation
Scripting
Timing
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Discussing the vehicle the client is interested in
Chit-chat and small talk
Asking for referrals right away
Never deviating from the purpose of the call
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Quiz Review Timeline (Updated): Mar 19, 2023 +
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