Sales Essentials
15 Questions
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Questions and Answers
- 1.Customers in general don't like to be __________ anything.
- 2.More sales mean more ________________.
- 3.More customers mean more ____________ opportunity for SXM.
- 4.More revenue opportunity for SXM mean more ___________for APAC.
- 5.Pitching and sounding passionate and sincere is ____________ in selling.
- 6.It is okay to say “Is there anything else, I can help you with?” before a sales pitch.
- A.
True
- B.
False
- 7.The perfect sales pitch is using “by the way…”, “Before I let you go…”, While I have you on the phone…”as an introductory statement for the sales pitch.
- A.
True
- B.
False
- 8.A BENEFIT is a characteristic of a product.
- A.
True
- B.
False
- 9.A FEATURE is how a feature enhances the customer’s experience and must be personal and relate directly to the customer’s needs.
- A.
True
- B.
False
- 10.Pausing, Intonation, and Pacing are extremely important during a sales pitch and are key to closing Sales.
- A.
True
- B.
False
- 11.When selling, you need to be able to convey:
- A.
Confidence
- B.
Sincerity
- C.
Passion
- D.
All of the above
- E.
None of the above
- 12.Properly conveying to the customer you are passionate and trying to help them during the Sales Pitch will lead to happy Customers and ___________________!
- A.
Less CSAT Surveys
- B.
More CSAT Surveys
- C.
More DSAT Surveys
- 13.“There is a _________________________, which also comes with a one year warranty for the subscription. This will cover your services. So you are in good shape”
- A.
$15 Activation Fee
- B.
$2 Invoice Fee
- C.
$75 Early Termination Fee
- D.
$75 Transfer Fee
- E.
$5 Late Fee
- 14._______________ slows down speech allowing the important features in the pitch to be heard and fully understood.
- A.
Stopping
- B.
Pausing
- C.
Breathing
- D.
Explaining
- E.
None of the above
- 15.Everyone has heard about the importance of making a Good First Impression. It is equally as important to finish the call strong and make a _________________.
- A.
Great First Impression
- B.
Great Last Impression
- C.
Weak Last Impression
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