Sales Essentials Trivia Test: Quiz!

2.

Customers in general don't like to be __________ anything.

Explanation
Customers in general don't like to be sold anything because it implies that someone is trying to persuade or convince them to make a purchase. It suggests a pushy or aggressive sales approach, which can make customers feel uncomfortable or pressured. Instead, customers prefer to make their own informed decisions based on their needs and preferences. They prefer a more consultative and customer-centric approach where their needs are understood and met, rather than feeling like they are being "sold" something.

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3.

Properly conveying to the customer you are passionate and trying to help them during the Sales Pitch will lead to happy Customers and ___________________

Less CSAT Surveys
More CSAT Surveys
More DSAT Surveys

Correct Answer

A. More CSAT Surveys

Explanation

Properly conveying to the customer that you are passionate and trying to help them during the sales pitch will lead to happy customers and more CSAT surveys. This means that when customers feel that you genuinely care about their needs and are dedicated to assisting them, they are more likely to have a positive experience and provide positive feedback through CSAT surveys. This, in turn, will result in an increase in the number of CSAT surveys received.

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4.

More customers mean more ____________ opportunity for SXM.

Correct Answer
revenue

Explanation
More customers mean more revenue opportunity for SXM because revenue is generated from the sales made to customers. When there are more customers, there is a higher likelihood of increased sales, leading to higher revenue. This can be attributed to the fact that more customers will be purchasing products or services from SXM, resulting in more income for the company. Therefore, an increase in customers directly correlates with an increase in revenue opportunity.

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5.

Pausing, Intonation and Pacing are extremely important during a sales pitch and are key to closing Sales.

True
False

Correct Answer

A. True

Explanation

Pausing, intonation, and pacing are important during a sales pitch because they help to create a sense of rhythm and emphasis, allowing the salesperson to effectively convey their message and engage the audience. Pausing gives the listener time to process information, intonation adds emotion and emphasis to certain words or phrases, and pacing helps to maintain the listener's interest and attention. By utilizing these techniques, a salesperson can effectively communicate their value proposition and increase the likelihood of closing sales. Therefore, the statement is true.

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6.

Pitching and sounding passionate and sincere is ____________ in selling.

Correct Answer
crucial

Explanation
Pitching and sounding passionate and sincere is crucial in selling because it helps to build trust and credibility with potential customers. When a salesperson is able to convey their enthusiasm and genuine belief in the product or service they are selling, it can create a positive impression and make customers more likely to buy. Passion and sincerity can also help to overcome objections and convince customers that the product or service being offered is truly valuable and worth their investment. Therefore, being able to pitch and sound passionate and sincere is essential for success in the selling process.

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7.

More sales mean more ________________.

Correct Answer
customers

Explanation
When it is stated that more sales mean more customers, it implies that as the number of sales increases, the number of customers also increases. This suggests that each sale is made to a different customer, resulting in a larger customer base. Therefore, the more sales a business makes, the more customers it acquires.

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8.

More revenue opportunity for SXM mean more ___________for APAC.

Correct Answer
growth

Explanation
If there is more revenue opportunity for SXM, it means that there is potential for increased growth in the APAC region. This implies that there are more chances for businesses in APAC to expand and generate higher revenue. The statement suggests that the growth of SXM will directly impact the growth of APAC.

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9.

Everyone has heard about the importance of making a Good First Impression. It is equally as important to finish the call strong and make a _________________.

Great First Impression
Great Last Impression
Weak Last Impression

Correct Answer

A. Great Last Impression

Explanation

Finishing a call strong and making a great last impression is equally important as making a good first impression. While a good first impression sets the tone for the interaction, a great last impression leaves a lasting positive impression on the person. It ensures that the conversation ends on a high note, leaving a favorable impression of oneself and the conversation. This can leave a lasting impact on the relationship and future interactions with the person.

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10.

It is okay to say “Is there anything else, I can help you with?” before a sales pitch.

True
False

Correct Answer

A. False

Explanation

Saying "Is there anything else, I can help you with?" before a sales pitch is not okay because it implies that the salesperson is only interested in making a sale and not genuinely helping the customer. It can come across as pushy and insincere, potentially turning off the customer and damaging the sales relationship.

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11.

_______________ slows down speech allowing the important features in the pitch to be heard and fully understood.

Stopping
Pausing
Breathing
Explaining
None of the above

Correct Answer

A. Pausing

Explanation

Pausing slows down speech and allows the listener to focus on the important features in the pitch. It provides a break in the flow of speech, giving the listener time to process and fully understand the information being conveyed. By incorporating pauses, the speaker can emphasize key points and give the listener time to absorb the message effectively.

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12.

“There is a _________________________, which also comes with a one year warranty for the subscription. This will cover your services. So you are in good shape”

$15 Activation Fee
$2 Invoice Fee
$75 Early Termination Fee
$75 Transfer Fee
$5 Late Fee

Correct Answer

A. $75 Early Termination Fee

Explanation

The given correct answer is the "$75 Early Termination Fee". This fee is mentioned in the options provided and is stated to be part of the subscription agreement. It implies that if the service is terminated before the agreed-upon duration, the customer will be charged $75 as an early termination fee. The mention of the one-year warranty for the subscription suggests that this fee is in place to ensure that customers fulfill their commitment and do not terminate the service prematurely.

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13.

The perfect sales pitch is using “by the way…”, “Before I let you go…”, While I have you on the phone…” as an introductory statement for the sales pitch.

True
False

Correct Answer

A. False

Explanation

Using phrases like "by the way", "before I let you go", and "while I have you on the phone" as an introductory statement for a sales pitch is not considered the perfect sales pitch. These phrases may come across as abrupt or insincere, and may not effectively engage the customer. A perfect sales pitch typically involves a well-crafted and personalized approach that captures the customer's attention, addresses their needs, and builds rapport.

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14.

A BENEFIT is a characteristic of a product.

True
False

Correct Answer

A. False

Explanation

False. A benefit is not a characteristic of a product. A benefit is the advantage or value that a customer receives from using a product or service. Characteristics, on the other hand, are the specific features or qualities of a product. While characteristics can contribute to the benefits of a product, they are not the same thing.

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15.

A FEATURE is how a feature enhances the customer’s experience and must be personal and relate directly to the customer’s needs.

True
False

Correct Answer

A. False

Explanation

The statement is false because a feature does not necessarily have to be personal and directly related to the customer's needs. While it is ideal for a feature to enhance the customer's experience and be relevant to their needs, there can be features that are more general in nature or have indirect benefits to the customer. It is important to consider the overall value and usability of a feature rather than solely focusing on personalization and direct relevance to the customer's needs.

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Sales Essentials Trivia Test: Quiz!

When selling, you need to be able to convey:

Quiz Preview

Customers in general don't like to be __________ anything.

Properly conveying to the customer you are passionate and trying to help them during the Sales Pitch will lead to happy Customers and ___________________

More customers mean more ____________ opportunity for SXM.

Pausing, Intonation and Pacing are extremely important during a sales pitch and are key to closing Sales.

Pitching and sounding passionate and sincere is ____________ in selling.

More sales mean more ________________.

More revenue opportunity for SXM mean more ___________for APAC.

Everyone has heard about the importance of making a Good First Impression. It is equally as important to finish the call strong and make a _________________.

It is okay to say “Is there anything else, I can help you with?” before a sales pitch.

_______________ slows down speech allowing the important features in the pitch to be heard and fully understood.

“There is a _________________________, which also comes with a one year warranty for the subscription. This will cover your services. So you are in good shape”

The perfect sales pitch is using “by the way…”, “Before I let you go…”, While I have you on the phone…” as an introductory statement for the sales pitch.

A BENEFIT is a characteristic of a product.

A FEATURE is how a feature enhances the customer’s experience and must be personal and relate directly to the customer’s needs.